1. SUMMER PROJECT REPORT
TRAINING
ON
“EFFECTIVENESS OF RETAILING MIX IN
BIG
BAZAAR "
Unde :
r the supervision of
MR.SOBHAN BANERJEE
HR-HEAD
Big Bazaar, Ranchi
Submitted By:
Shiv Mohan Singh
PGRM/02/42
SMS,
Varanasi
In partial fulfillment of the requirement of POST
GRADUATE IN RETAIL MANAGEMENT
DIPLOMA
course
Session :2008-10
School of Management
Sciences

2. DECLARATIO
N
I hereby declare that the information presented here is
true to the best of my knowledge. Also, the report has not
been published any where else.
SHIV MOHAN
SINGH

3. PREFACE

4. PREFAC
E
PGDM is the one of the most reputed professional coures in the
field of Retail Management.It include theory as well as its practical
application.Summer Training is an integral part of PGDM-retail
programme, for sucessful completion of this programme require two
months summer training in retail organisation.
So after completion of second semester each student at School
of
Managemen Sciences,Varanas need to under go two months training
in
t an organisation.
i
This training serves the purposes of acquainting the student with
environment of an organisation in which student have to work hard in
future .Only theoretical knowledge is not enough but its practical
application is also required to be learned.

5. I was fortunate enough to have an opportunity of doing summer training
a BIGBAZAAR,RANCH . Every trainee was required to prepare a
t I of his working in the organisation. I was assigned a project on
report
“EFFECTIVENESS OF RETAILING MIX IN
BIGBAZAAR.”
In this report,all the important findings of the project are included ,over
and above an overall profile of the company (PANTALOON is
given.It is hoped that this report will make the)readers familiar also the
with
store and also give the idea about the product and services offered by
the company.

6. ACKNOWLEDGEMEN
T
Acknowledgemen
t
The project of this magnitude would not have been completed singly.
Firstly I want to give my hearty thanks to all mighty who made the
world and me
also.
There are many other people without whom the completion of the
project would not have been possible. Some have contributed towards
this directly while other have provided indirectly.
It gives me immense pleasure to thank

7. Mr.Swapline Dutta.(Store ) Mr. Sobhan
(HR for providing me summer training inand reputed organization and
Manager his Banerjee
) giving me a chance to have the experience of actual retail operations.
I am indebted to
Mr.Bishnath jha (Department of BIG BAZAAR for his
Manager)
guidance and cooperation in completing this project.
Last but not the least I would like to convey my heartiest gratitude to all
Members of BIG who helped a lot during my summer
BAZAAR training.
SHIV MOHAN
SINGH
TABLE OF CONTENTS

8. TABLE OF CONTENTS
S.NO. Page no
Contents
1 COMPANY PROFILE 9-25
2 Group vision, mission and values 26-27
3 Organization Structure 28-29

9. 4 Management style
30
5 30
Strategy
6 Department and Products 31-32
7 Introduction 33-40
8 Research Objective 41-42
9 Research methodology 43
10 Analysis and Interpretation 44-61
11 Findings 62-63
12 Recommendations 64-65
13 Limitations 66-67
14 Bibliography 68-69
15 Annexure 70-72
16 Location 73-74
17 Competitors 75

10. COMPANY PROFILE

11. Company
profile
Pantaloon Retail (India) Limited, is India’s leading retailer that operates multiple retail
formats
in both the value and lifestyle segment of the Indian consumer market. Headquartered in
Mumbai (Bombay), the company operates over 10 million square feet of retail space, has over
1000 stores across 61 cities in India and employs over 30,000 people.
The company’s leading formats include Pantaloons, a chain of fashion outlets, Big Bazaar, a
uniquely Indian hypermarket chain, Food Bazaar, a supermarket chain, blends the look, touch
and feel of Indian bazaar with aspects of modern retail like choice, convenience and
s quality
and Central, a chain of seamless destination malls. Some of its other formats include, Depot,
Shoe Factory, Brand Factory, Blue Sky, Fashion Station, aLL, Top 10, mBazaar and Star and
Sitara. The company also operates an online portal, futurebazaar.com. A subsidiary company,
Home Solutions Retail (India) Limited, operates Home Town, a large-format home
solutions
store, Collection i, selling home furniture products and E-Zone focused on catering to the
consumer electronics
segment.
Pantaloon Retail was recently awarded the International Retailer of the Year 2007 by the US-
based National Retail Federation (NRF) and the Emerging Market Retailer of the Year 2007
at
the World Retail Congress held in
Barcelona.
Pantaloon Retail is the flagship company of Future Group, a business group catering to the
entire Indian consumption space. Pantaloon is not just an organization - it is an institution,
a

12. centre of learning & development. We believe that knowledge is the only weapon at our
disposal and our quest for it is focused, systematic and unwavering.
At Pantaloon, we take pride in challenging conventions and thinking out of the box, in
travelling
on the road less traveled. Our corporate doctrine ‘Rewrite Rules, Retain Values’ is
derived from this
spirit.
Over the years, the company has accelerated growth through its ability to lead change. A
number of its pioneering concepts have now emerged as industry standards. For instance, the
company integrated backwards into garment manufacturing even as it expanded its retail
presence at the front end, well before any other Indian retail company attempted this. It was the
first to introduce the concept of the retail departmental store for the entire family through
Pantaloons in 1997. The company was the first to launch a hypermarket in India with Big
Bazaar, a large discount store that it commissioned in Kolkata in October 2001. And the
company introduced the country to the Food Bazaar, a unique 'bazaar' within a hypermarket,
which was launched in July 2002 in Mumbai. Embracing our leadership value, the
company
launched aLL in July 2005 in Mumbai, making us the first retailer in India to open a
fashion
store for plus size men and women.
Today we are the fastest growing retail company in India. The number of stores is going to
increase many folds year on year along with the new formats coming up. The way we work is
distinctly "Pantaloon". Our courage to dream and to turn our dreams into reality – that change
people’s lives, is our biggest advantage. Pantaloon is an invitation to join a place where
there
are no boundaries to what you can achieve. It means never having to stop asking questions; it
means never having to stop raising the bar. It is an opportunity to take risks, and it is this
passion that makes our dreams a reality.Come enter a world where we promise you good days
and bad days, but never a dull moment!

13. Future
Group
Future Group is one of the country’s leading business groups present in retail, asset
management, consumer finance, insurance, retail media, retail spaces and logistics. The
flagship
group’s company, Pantaloon Retail (India) Limited operates over 10 million square feet
of space, has over 1,000 stores and employs over 30,000 people. Future Group is present in
retail
61 cities and 65 rural locations in India. Some of its leading retail formats include,
Big Bazaar,
Pantaloons, Central, Food Bazaar, Home Town, eZone, Depot, Future Money and online retail
format, futurebazaar.com.
Future Group companies includes, Future Capital Holdings, Future Generali India Indus
Clothing
League and Galaxy Entertainment that manages Sports Bar, Brew Bar and Bowling Co.
Capital
Future Holdings, the group’s financial arm, focuses on asset management and consumer
credit.
It manages assets worth over $1 billion that are being invested in developing retail real estate
consumer-related brands and hotels.
and
The group’s joint venture partners include Italian insurance major, Generali, French retailer
ETAM group, US-based stationary products retailer, Staples Inc and UK-based Lee Cooper and
India-based Talwalkar’s, Blue Foods and Liberty Shoes.Future Group’s vision is to, “deliver
Everything, Everywhere, Every time to Every Indian Consumer in the most profitable manner.”
The group considers ‘Indian-ness’ as a core value and its corporate credo is- Rewrite rules,
Retain values.

15. Mr. Kishore Biyani
Managing Director (FUTURE GROUP)

16. Major Milestones
1987 Company incorporated as Manz Wear Private Limited. Launch
of
Pantaloons trouser, India’s first formal trouser
brand.
1991 Launch of BARE, the Indian jeans
brand.
1992 Initial public offer (IPO) was made in the month of
May.
1994 The Pantaloon Shoppe – exclusive menswear store in franchisee
format
launched across the nation. The company starts the
distribution of
branded garments through multi-brand retail outlets across the
nation.
1995 John Miller – Formal shirt brand
launched.
1997 Pantaloons – India’s family store launched in
Kolkata.
2001 Big Bazaar, ‘Is se sasta aur accha kahi nahin’ - India’s first
hypermarket
chain
launched.
2002 Food Bazaar, the supermarket chain is
launched.
2004 Central – ‘Shop, Eat, Celebrate In The Heart Of Our City’ - India’s
first
seamless mall is launched in
Bangalore.
2005 Fashion Station - the popular fashion chain is
launched
aLL – ‘a little larger’ - exclusive stores for plus-size individuals is
launched
2006 Future Capital Holdings, the company’s financial arm launches real
estate Kshitij and Horizon and private equity fund Indivision. Plans
funds
forays insurance and consumer
into
credit.
Multiple retail formats including Collection i, Furniture Bazaar,
Shoe
Factory, EZone, Depot and futurebazaar.com are launched across
the
nation
.
Group enters into joint venture agreements with ETAM Group
and
Generali
.

17. Our
culture
At Pantaloon, Empowerment is what you acquire and Freedom at Work is what you get. We
believe our most valuable assets are our People. Young in spirit, adventurous in action, with
average age of 27 years, our skilled & qualified professionals work in an environment
an
where is the only constant.
change
Powered by the desire to create path-breaking practices and held together by values, work in this
people intensive industry is driven by softer issues. In our world, making a difference to
Customers’ lives is a Passion and performance is the key that makes it possible. Out of the Box
thinking has become a way of life at Pantaloon and living with the change, a
habit.
Leadership is a value that is followed by one and all at Pantaloon. Leadership is the quality
that
motivates us to never stop learning, stretching to reach the next challenge, knowing that we
be rewarded along the way. In the quest of creating an Indian model of retailing, Pantaloon has
will
taken initiatives to launch many retail formats that have come headed for serve as a benchmark
in the industry. Believing in leadership has given us the optimism to change and be successful
at We do not predict the future, but create it.
it.
At Pantaloon you will get an opportunity to handle multiple responsibilities, and therein,
grooming to play a larger role in the future. Work is a unique mix of preserving our core
the
Indian and yet providing customers with a service, on par with international
values
standards.
At Pantaloon you will work with some of the brightest people from different spheres of
We believe it’s a place where you can live your dreams and pursue a career that reflects your
industry.
skills and
passions.
New discoverie i retai
s n l
In the financial year 2006-07, the company’s retail businesses discovered new categories
across
formats, new sets of consumers and fresher and contemporary merchandise. We have been able
to offer more in the established businesses and gain favourable acceptance with new concepts. In
addition, concerted expansion plans saw retail space increase to over 5.2 million square feet
at
the end of 2006-07. This expansion mode was characterized by a twopronged approach. By
dominating the cities the company was already present in and by bringing the benefits of
modern

18. retail to towns and cities like Mangalore, Palakkad, Surat, Indore, Kanpur, Haldia, Agra,
Coimbatore, Jaipur and Panipat. The company has also undertaken significant private
label initiatives in food, in general merchandise and in the consumer durables
and
electronic
s
categories. Strategic alliances have also been forged with established domestic and
international
brands. However, the most significant development was the internal realignment the
company
undertook within each of its retail businesses. To embark on a more detailed approach towards
value creation and increasing efficiency, the company reviewed its business operations and
adopted a more focused approach by creating an integrated support unit or Line of Business.
Augmenting the retail front-end team, Line of Business (LoB) units have
created been three most critical businesses – food, fashion and general
in the merchandise. Formed
during the second half of 2006-07 these business units focus on introducing optimum
operational
efficiencies. Thus, these units ensure that back - end measures are appropriately taken care of
and the right kind of merchandise reaches the stores in the best possible time, at the right price.
These teams focus on product consolidation and suitability, margin improvement, and
vendor
rationalization, thereby ensuring that the sourcing benefits are made available to the front -
end
team.The company’s efforts over the next couple of years would entail a combination of
expansion and process upgradation and
implementation.
The emphasis will be on the next discoveries to be made in the retail space that will lead to
expansion. At the same time, there will be an increased focus on micro detailing aspects
including process, product and operational efficiencies thereby contributing positively to
the
company’s bottom-line.
discovering fresh fashion

19. It was the first Pantaloons store in Kolkata that set off a chain of discoveries that have led us to
where we are today. Ten years later, we have launched our largest Pantaloons store in
Kankurgachi in Kolkata. Spread across 85,000 square feet, the store is the first among a series of
large format stores that will be launched across the nation. After consolidating its Fresh
Fashion
positioning, Pantaloons embarked on a major expansion during the year 2006-07. In 8 cities,11
Pantaloons stores were opened with 7 of them opening in the single month of March 2007. The
total count of Pantaloons stores as on 30th June 2007 stood at 31 with the total area under retail

20. close to 1 million square feet. In order to maintain the top of the mind association with fashion
in
India, Pantaloons continued to be the title sponsor for the Femina Miss India 2007 pageant. In
addition, Bipasha Basu and Zayed Khan were roped in as brand ambassadors in the month of
August 2006. The success of this initiative was evident in the increased sales for the ‘Haldi
Gulal’ range as well as the ‘Svayam Utsav’ summer collection that were endorsed by Bipasha
and Zayed. The private label apparel share during the year was in excess of 70 percent. The year
also witnessed categories like Winter- wear and Ethnic Ladies-wear strengthening their
presence
in the stores. The increasing success of the store brand is evident from the fact that the store’s
loyalty programme, Green Card, added 200,000 new members.
Pantaloons will see a significant expansion during the coming year with an increase of
nearly
0.50 million square feet of retail space and an addition of about 15 stores. Pantaloons will look
at
dominating cities where it has a first entrant advantage and will scale up sizeably with
larger
stores, additional categories and retail formats. The year 2007-08 will witness considerable
focus
in the North and East regions. Delhi and the NCR area along with Punjab, Chandigarh and
Ludhiana will see the next stage of expansion. Cities like Ranchi, Guwahati and Siliguri in
the
East will also discover Fresh
Fashion.
discovering more value

21. In 2006-2007, more Indians discovered the value of shopping in Big Bazaar. And with the
launch of each store, we discovered more value in terms of operational efficiency. Big Baazaar
launched 27 new stores in 22 cities, covering over 1.40 million square feet. As of June 2007,
there were 56 Big Bazaar stores across 43 cities. While Big Bazaar continued to expand in
the
large cities, it also tapped consumption potential in smaller cities like Agra, Allahabad,
Coimbatore, Surat, Panipat, Palakkad, Kanpur and olhapur.
The year under review also witnessed realigning of business teams with
shared
experience in category management, sourcing, front-end operations and business planning.
In
addition, separate teams have been formed to look into all aspects of new store launches and to
manage mature stores. This provides more flexibility and focus in expansion
plans.
The increase in SKUs in existing categories and the introduction of new categories
encouraged
the opening of larger stores or Super Centres, measuring 100,000 square feet or more. There are
now 5 Big Bazaar Super Centres. Considering this scale of expansion,
technology
plays a significant facilitating role. The introduction of SAP in 2005-06 and its
roll
out during the year, positively impacted the
business.
Big Bazaar has initiated the process of Auto Replenishments Systems, thus improving
operational efficiencies and productivity. The company has also rationalized nearly 250
vendors

22. through better vendor management in terms of potential to expand, and for inclusion and
upgradation to the online B2B platform. The company plans to open over 60 stores across India
in FY 2008, and the opening of the 100th Big Bazaar store will mark the fastestever expansion
by a hypermarket format.
discovering the new consumer
Based on the company’s in-house consumer data and research, and in cognizance with
observations on customer movements and the shopping convenience factor, Food Bazaar has
initiated certain refurbishments and layout design across all stores. The intention is to
continuously change with the times and demands of the evolving Indian
consumer.
Food Bazaar also witnessed healthy expansion during the year 2006-07, making its presence
felt
in nearly 26 cities and adding 40 stores during the year under review. The total count of Food
Bazaars as on 30th June 2007 stood at 86 stores. The year under review witnessed the company’s
private label programme gaining significant traction. The brands have been very competitive
vis-

23. à-vis the established brands in quality and price terms, and have in fact scored better than
national or international players in certain
categories.
The share of private labels as a percentage of total Food Bazaar revenues has increased
significantly and comprise nearly 50 merchandise
categories.
While Fresh & Pure brand entered categories like cheese slices, frozen peas, honey, packaged
drinking water and packaged tea, the Tasty Treat brand received a very favorable response in
new categories like namkeens and wafers. In the home care category, Caremate launched
aluminum foil and baby diapers while Cleanmate launched detergent bars and
scrubbers.
A new format ‘BB Wholesale Club’ was launched and 4 such stores have been opened so
far. To be managed by Food Bazaar from the ensuing financial year, this format sells only
multi- and bulk packs of a select range of fast moving categories and caters to price sensitive
packs
customers and smaller
retailers.
The company has also forged tie-ups with established companies like ITC, Adanis, DCM Group,
USAID and other farm groups in Maharashtra and Madhya Pradesh to source directly from them.
These alliances are expected to drive efficiencies as well as bring better products to
consumers.
By the end of FY 07-08, the total number of Food Bazaar stores is expected to be 200.
Future
ideas
Discovering new
opportunities
Future Ideas is the Innovation, Design & Incubation cell within Pantaloon Retail that stems
from

24. the core proposition - ‘Protecting and preserving the soul of a small business or
enterprise within a large organisation.’ Future Ideas deals with the whole aspect
of
idea creation, scenario planning activities, alternate approaches to an issue,
providing
varied outcomes and solutions to a problem and handholding the activity till its success
parameters are satisfied.
A unique initiative in corporate India, Future Ideas rests on a tripod that
can
be classified as Innovation driven, Design Management approach and an Incubation
chamber,
each with its own uniqueness, yet with common objectives. The Design Management team looks
at each observation made by the Innovation team, and brainstorms by using a collaborative and
holistic approach. The resultant ideas are then nurtured within the Incubation cell. The
Incubation team comprises of business teams, mentored by the Innovation and Design teams.
They are people who are released from their original businesses or concepts and made part of the
entire ideation process at Future Ideas. They remain at Future Ideas till project completion stage
when the success parameters for running the business are met.
Future Ideas draws inspiration for most of its activities and projects, keeping in mind the new
genre of aspirational Indians. At any point of time Future Ideas would work on about 20 varied
projects within the Future Group.
Some of the formats that are now being incubated by this team include Top10, Depot, Star &
Sitara and Talwalkars’ Fit & Active. The team is also working on ideas around small format
no-
frills stores, rural retailing, fashion for the masses and on projects involving women and self-
help
groups.
D
iscovering new segments

25. Depot, in many cities, is the first modern retailer in books and music and the
response has been overwhelming. The core differentiators of Depot are its young, colorful and
vibrant stores, strong regional range, affordability and a private label publishing program -
Depot
Exclusives. In its first year of operation, Depot has launched 6 stand-alone stores and 50 cut-ins.
Along with its expansion in major cities, Depot debuted in smaller towns like Rajkot,
Vadodara,
Haldia, Thrissur, Palakkad and Tiruvananthar am.
The Depot Exclusives (released solely inDepot) catalogue expanded rapidly with over 100
titles
across genres like children’s books, cookery, regional literature etc. Reputed authors/
imprints
like Nita Mehta and Sanjeev Kapoor in cookery, Disney in children’s books etc., have been
associated with the company. Depot has also tied-up with the UK based publisher of
children’s books, Small World, to co-publish a series of toddlers’ interactive books. In FY
2007-
08, the total Depot footprint should cross over 100 stores.
The Health, Beauty & Wellness business opened 35 new outlets in the beauty products, services
and holistic health care formats Multiple formats operate in this segment, including Tulsi,
the
pharmacy chain and Star & Sitara, the beauty products cut-ins and Star & Sitara Salons. The
largest format, Beauty Free offers unique combination of products, services and holistic
health
offerings
.

26. To capture the increasing consumption spend on wellness and preventive health care, the joint
venture between Pantaloon Retail (I) Limited and Talwalkar Better Value Fitness opened its
first
‘Talwalkars Fit & Active’ health centre at Orchid City Centre, Mumbai in April 2007.
Spread
over 5,200 square feet, it is the country’s first health centre to offer health, fitness and gym
services within a modern retail and consumption
environment.
The venture is also looking at innovative value added offerings in the fitness space as well
as
developing a Spa model for the Fit & Active brand across the country, by increasing its
presence
to nearly 50 such centers in the near future.
Huma Resource
n s
Discovering talent diversity
The company strongly believes that its sustainable competitive advantage lies in the values that
it
cherishes, the culture that it imbibes and spirit of enterprise that resides within
the
organization. Talent management therefore continues to be the core focus for the
company. Considering
the
multiple businesses and rapid expansion expected across the business, the company saw merit
in
taking a fresh guard to the way in which business would run in order to meet the next leg of
expansions
.
During the year 2006-07, the company conducted an extensive review of in-house talent
management, which involved mapping every managerial position in the organization for
their
skill sets, competence and attitudinal aspects as well as taking an inventory check of the
existing
talent base and addressing their development needs. Development Centres were created with in-
house assessors, which further aided in identifying potential resources and helped chalk out
post
assessment development plans.
Continuing with its policy of strategic alliances, the company is collaborating on joint
degree
programs with 15 management schools, design institutes and institutes of higher learning in
areas
like food business, supply chain management, design experience management etc. This
‘Seekho’

27. programme for external and internal candidates has ensured a steady stream of mid level,
well
trained retail professionals every
year.
The company’s ‘Gurukool’ programme provides the front-end employees an opportunity to
imbibe the company’s values and a sense of ownership to the company. The company has also
created an Employee Growth Trust Fund that was launched during the last financial year for the
senior management.
Equal
Opportunity
The company believes that in order to build a sustainable business environment, the
composition
of its talent base needs to reflect the diversity that exists in our country and among its customers.
Therefore the company ensures that the proportional representation of different communities in
the Indian population is mirrored in its employee profile. The majority of employees in the
company come from socially and economically marginalized sections of the society. Close
to
46% of the employees in the organization are women and the average age within the
organization is 27
years.
The effectiveness of its talent management initiatives is reflected in the fact that the annual
rate
of attrition is 8.12%, much below industry levels. The company plans to strengthen its employee
platform to about 30,000 people by FY 08, from nearly 18,000 people as on FY 07.
Human Resource
Initiatives
Pantaloon Retail believes that one of its sustainable competitive advantages will continue to
be
the people who are part of the organization. Being in service industry, the Company places a
lot
of focus is placed on attracting, training, incentivising and retaining talent. The vision is
"To
provide an environment that creates happy people who have a meaningful life and add value to
business and society." With over 18000 employees at an average age of 27 years, the Company
prides itself on being a young and energetic organization, driven through 'The Pantaloon
the
People Management System' . This is

28. built on 5 pillars of people based growth, namely - Culture Building, Performance
Management
through Balanced Scorecard, People Processes, Management Processes and Leadership
Brilliance Trainin A competent Learning & Development Team is responsible for
. g training
employees at all the levels across the countr y, focusing on primary and secondary research into
various aspects of retail and assessment of training needs across Knowledge, Skills &
Attitude
areas. The emphasis is on creating product and process knowledge through well defined
programs Praarambh and . For the critical front line staff, the Company's
like Parikrama
unique outbound residential training Gurukool focuses on integrating the mind,
program body
and soul and brings about measurable attitudinal and behavioral
changes.
The program has covered nearly 4,500 employees. The SMILE initiative for training of
new
Store Manager's has been created and disseminated to over 100 store managers by this team
Future Group
Manifesto
“Future” – the word which signifies optimism, growth, achievement, strength, beauty,
rewards and perfection. Future encourages us to explore areas yet unexplored, write rules yet
unwritten; create new opportunities and new successes. To strive for a glorious future brings
to us our strength, our ability to learn, unlearn and re-learn, our ability to
evolve.Future Group, will not wait for the Future to unfold itself but
We, in create future scenarios
in the consumer space and facilitate consumption because consumption is development.
Thereby, we will effect socio-economic development for our customers, employees,
shareholders, associates and partners.
Our customers will not just what they need, but also get them where, how and whenthey
need.
get
We will not just post satisfactory results, we write success stories .
will will not just operate efficiently in the Indian economy, we evolve it.
We
will will not just spot trends, we set trends by marrying our understanding of the Indian
We
consumer to their needs of tomorrow.
will
It is this understanding that has helped us succeed. And it is this that will help us succeed
the
in Future. We shall keep relearning. And in this process, do just one
thing.

29. Rewrite Rule s. Retain Values.
Group
Vision
Future Group shall deliver Everything, Everywhere, Every
time
for Every Indian Consumer in the most profitable manner .

30. Group
Mission
• We share the vision and belief that our customers and stakeholders shall be served only
by creating and executing future scenarios in the consumption space leading to
economic
development.
• We will be the trendsetters in evolving delivery formats, creating retail realty,
making
consumption affordable for all customer segments – for classes and for masses.
• We shall infuse Indian brands with confidence and renewed
ambition.
• We shall be efficient, cost- conscious and committed to quality in whatever we do. We
shall ensure that our positive attitude, sincerity, humility and united determination
shall
be the driving force to make us successful.
Core
Values
Indianness:
Confidence in
ourselves.
Leadership
:
To be a leader, both in thought and business.
Respect & Humility:
To respect every individual and be humble in our conduct.
Introspection:
Leading to purposeful
thinking.
Openness:
To be open and receptive to new ideas, knowledge and information.
Valuing and Nurturing Relationships:
To build long term
relationships.
Simplicity & Positivity:

31. Simplicity and positivity in our thought, business and
action.
Adaptability:
To be flexible and adaptable, to meet
challenges.
Flow
:
To respect and understand the universal laws of nature.

32. ORAGANATION STRUTURE

33. ORAGANATION STRUTURE

34. ASSISTANT SALES
DEPARTMEN
STOR
ASSISTAN
TEAM PERSONS
T E T Or
DEPARTMEN
LEADE
MANAGE
STORE
MANAGE
TPROMOTER
RMANAGE
RR
MANAGER
SR

35. MANAGEMENT STYLE
The organization structure for Big bazaar is flat in nature. For Big bazaar, the divisions are
apparel, non apparel and the new business division, which includes gold, footwear and the
shop-
in-shops. For Food Bazaar, a separate teem has been created which again works independently.
About 1,800 people work for Big bazaar directly. Support and ancillary services comprise
another 400 people. A new trainee is put through a basic three day training program before
going
on the shop floor. Evaluation is done every six months.
THE STRATEGY
Saving is key to the Indian middle class consumer. The store, which would be created, had to
offer value to the consumer. Keeping this in mind, the concept of Big bazaar was created.
In India, when a customer needs some thing for the home, a typical thought is to seek it from the
bazaar. A bazaar is a place where a complete range of products is always available to the
consumer. This is true across India. As the store would offer a large mix of products at a
discounted price, the name Big bazaar was finalized. The idea was to re-create a complete
bazaar, with a large product offering (at times modified to suit local needs) and to offer a
good
depth and width in terms of range. The mind to market for the first store was just six months.
Price was the basic value proposition at Big bazaar. The Big bazaar outlets sold a variety of
products at prices, which were 5 to 60 percent lower than the market price. The line
“Isse sasta aur achha kahin nahin” emphaised this.

36. LINE OF BUSINESS
Line of Business Sub Department Under the Brand
BB-Fashion BF-Children’s BIG
BAZAAR BF-Kids Acc BIG
BAZAAR
BF-Ladies BIG
BAZAAR
BF-Ladies Acc BIG
BAZAAR
BF-Men’s BIG
BAZAAR
BF-Men’s Acc BIG
BAZAAR
Fashion
BB-GM-Fashion Accessories BIG
BAZAAR
Footwear BIG
BAZAAR
GF-Luggage BIG
BAZAAR
GF-New Business BIG
BAZAAR
GF-Sport Goods BIG
BAZAAR
GF-Toys BIG BAZAAR
BB-GM-Home ware GH-Home décor BIG BAZAAR
GH-Household
crockery BIG
BAZAAR
GH-Household
Plastic BIG
BAZAAR
GH-Household
utensil BIG
BAZAAR
SS-Personal
Beauty & health Grooming BIG
One BAZAAR
Mobile(communicatio
n CM-Accessories ONE MOBILE
)
CM-Carriers ONE MOBILE
CM-Hardware ONE MOBILE
CC-Non
cure &care Prescription SIS
CC-Prescription SIS

37. Depot DP-Book DEPOT
DP-Multimedia DEPOT
DP-Stationery DEPOT
EE-Cd&e
Electronic Accessories HOME
s BAZAAR
EE-Computer
&Acces HOME
BAZAAR
EE-Consumer
Durable HOME
BAZAAR
EE-Electronics HOME
BAZAAR
EE-Personal
Electro HOME
BAZAAR
Food Bazaar FB-Chef Zone FOOD BAZAAR
FB-Chill Station FOOD
BAZAAR
FB-Fabricleen FOOD
BAZAAR&
FB-Fruits
Vegetable
SIS
FB-Golden Harvest FOOD
BAZAARto toe FOOD BAZAAR
FB-Head
FB-Hungry kya FOOD
BAZAAR N
FB-Spic Span FOOD
Furniture FR-Furniture BAZAAR
HOME
BAZAAR
Home Fashion Home Fashion HOME
BAZAAR
Home Improvement HI-Carpentry HOME BAZAAR
HI-Electricals HOME
BAZAAR
HI-Improvement HOME
Lootmart Ladies BIGBAZAAR
BAZAAR Mens BIG
BAZAAR Accessories
Mens BIG
BAZAAR
NR-Precious
Navras Jeweelle
Navras Fashion
BB SIS
SIS Accessories
SIS

38. INTRODUCTION
A retaile or retai store is any business enterprise whose sales volume comes primarily from
r l
retailing. Retail organizations exhibit great variety and new forms keep emerging. There
are
store retailers, non store retailers, and retail organizations. Consumers today can shop for
goods
and services in a wide variety of stores. The best-known type of retailer is the department store.
Japanese department stores such as Takashimaya and Mitsukoshi attract millions of shoppers
each year. These stores feature art galleries, cooking classes, and children’s
playgrounds.

39. A retailer is at the end of the distributive channel. He provides goods and service to
the
ultimate consumers. This he does through his small organization, with the help of a few
personnel. In an individual retail store there is not much scope for organization except in
the
sense that the shopkeeper has to organize apportions his time and resources. The need for
organization becomes essential as soon as he hires people o enters into partnership or takes the
help of members of his family in running his store. A retailer deals in an assortment of goods
to
cater to the needs of consumers. His objective is to make maximum profit out of his enterprise.
With that end
in view he has to pursue a policy to achieve his objective. This policy is called
retailing
mix. A retailing mix is the package of goods and services that store offers to the customers
for
sale. It is the combination of all efforts planned by the retailer and embodies the adjustment of
the retail store to the market environment. Retailing mix, a communication mix and a
distribution mix. The maximum satisfaction to the customers is achieved by a
proper
blend of all three.
The success of the retail stores, therefore, depends on customers’ reaction to the retailing
mix which influences the profits of the store, its volume of turnover, its share of the market, its
image and status and finally its
survival.
RETAI
L
Retailing is the set of business activities that adds value to the products and services sold to
the
consumer for their personal or family use.

40. a "retailer" buys goods or products in large quantities from manufacturers or importers, either
directly or through a wholesaler, and then sells smaller quantities to the end-user. Retail
establishments are often called shops or stores. Retailers are at the end of the supply chain.
Manufacturing marketers see the process of retailing as a necessary part of their overall
distribution strategy. The term "retailer" is also applied where a service provider
services the needs of a large number of individuals, such as a public utility, like
electric power.
• Retailing is an important institution in our
society,
• Retailing provides considerable value to consumers while giving people opportunities
for rewarding and challenging
careers.
• Retail formats and companies are now major factors in the industry.
• The key to successful retailing is offering the right product, at the right price, in the
right lace, at the right time, and making a
p
profit.
• Retailers must understand what customers want and what competitors are offering now
and in the future.
The World of
Organized Retailing
• Retailers are using sophisticated communications and information systems to
manage
their business. The use of new technologies helps retailers reduce their operations costs,
while better serving their
customers.

41. • To compete against non-store retailers, stores are now becoming more than just places to
buy products. They are offering entertaining and educational experiences for their
customers.
• In this dynamic environment, entrepreneurs are launching new companies and concepts
and becoming industry leaders, while traditional firms have had to rethink their
business.
• Retail managers today must make complex decisions on selecting target markets
and
retail locations, determining what merchandise and services to offer, negotiating
with
supplier and distributing merchandise to stores, training and motivating sales
associates,
and deciding how to price, promote and present merchandise.
RETAIL .
MIX
The retail mix is the combination of factors retail used to satisfied customer needs and
influences
their purchase decision. Its include the type of merchandise and services offered, merchandise
pricing, advertising, promotional programs store design merchandise display, assistance to
customer provided by salespeople, and convenience of the store’s location.
Retail mix is the term used to describe the various elements and methods
required
to formulate and execute retail marketing
strategy.

42. Retail managers must determine the optimum mix of retailing activities and
co-
ordinate the elements of the mix.
The aim of such coordination is for each store to have a distinct retail image
in
consumers’ mind.
The mix may vary greatly according to the type of the retailer is in, and the type
of product/services.
While many elements may make up a firm’s retail mix, the essential elements may
include:
Store location,
merchandise assortments
Store ambience,
customer service,
price,
Communication with
customer
Personal
selling
Store
image
Store
design
Sales
incentives
People
Process

43. Physical
evidence
Composition of retail
mix
• Place
• Product
• Price
• Promotion
• People
• Process
• Physical
Key element Environment
1)Place (store location) 2)Product (merchandise)
Target market Product development
Channel structure Product management
Channel management Product features and
benefits
Retailer image
Branding
Retail logistics
Packaging
Retail
distribution
3)Price 4)Promotion

44. Costs Developing
promotional
mixe
s
Profitability Advertising
management
Value for money Sales
promotion
Competitiveness Sales
management
Incentives Public
relations
Quality Direct
marketing
Status
After-sales
services
5)People element 6)Process element
Staff capability Order
processing
Efficienc Database management
y
Availability Service
delivery
Effectiveness Queuing
system
Customer interaction
Standardisation
Internal
marketing
Retail mix
planning

45. Retail mix plan consists
of:
Setting
objectives
Systematic way of identifying a range of
options.
Formulation of plans for achieving
goals
Logical sequence of retailing
activities.
Importance of Retail mix
planning
Hostile and complex retail
environment
External and internal retail organisation factors
interact
– Maximising
revenue
– Maximising
profit
– Maximising return on
investment
– Minimising
costs
Each element has conflicting
needs
All these variables
interact
All these variables result in optimum
compromise.
Approaches to planning
Top down approach
Retail management sets goals and plans for all levels of
management.

46. Bottom up approach
Various units prepare own goals and plans sent up for
approval.
It is the effective blending of all the elements of retail mix activities within the
retail
organization that determines the success of retail management. Discuss this statement and
explain with retail examples how the elements of retail mix could be blended to ensure
the
success of retail operation.

47. OBJECTIVE

48. OBJECTIVE
PRIMARY
OBJECTIVE :
To study the effectiveness of retailing mix in the
store.
SECONDARY S
:
OBJECTIVE
1. To identify the performance of store operations.
2. To understand the quality of services maintained in the
store.
3. To determine the performance of sales persons in the
store.
4. To understand the availability of products in the store.
5. To identify the effectiveness of atmospherics in the
store.

49. RESEARCH
METHODOLOGY
• Type of
research
Descriptive
• Type of data
Primary data
• Data collection
methodcollected through structured
Data is
questionnaire.
•
Sampling sampling
Convenient
• Sample
size
100
• Data analysis
technique
Quantitative

50. • Data analysis
tool charts, pie charts.
Bar
ANALYSIS AND INTERPRETATION

51. ANALYSIS AND INTERPRETATION
Q1. In a month how many times you visit big
bazaar?
a) Once 7
b) Twice 23
c) Thrice 8
d) More than thrice 25
e) As per requirement 37
INTERPRETATION:
Out of 100 respondent, 37% people visit the store when they have some requirement and 25%
are visited more than thrice, 23% visited two times in month and 7% & 8% people visited one
and three times in a month respectively. Most of them regularly visit big
bazaar.
Maximum number of people visited store frequently.
Q2. Your shopping experience in big bazaar is
always!

52. a) outstanding 1
b) Excellent 21
c) Good 43
d) 32
Average
e) Bad 3
INTERPRETATION:
Out of 100 respondent, 43% people has good shopping experience in big bazaar,32% has
average and 21% people has excellent. But 1% has outstanding shopping experience and 3%
has
bad shopping
experience.
Maximum numbers of people has a better experience of shopping in
bazaar .
big
Q3. Brands and products availability in big bazaar
is !
a) outstanding 3
b) Excellent 28
c) Good 44
d) 22
Average

53. e) Bad 3
INTERPRETATION:
Out of 100 respondents, Over all 31% customer are satisfied by the availability of brand
and
products in big bazaar,66% customer product availability is average rest said it is
bad.
Some people think there is no good brands and products availability in big Especially in
apparels. bazaar.
Q4. Ambience & atmosphere inside the store
is !
a) outstanding 5
b) Excellent 27
c) Good 41
d) 21
Average
e) Bad 6
INTERPRETATION:

54. Out of 100 respondents, Ambience & atmosphere inside the store is good feel by 41% customers,
27% feel it is excellent and only 3% feel outstanding. But 27% customers are not satisfied by
ambience & atmosphere inside the store of big bazaar.
the
Due to much noisy and unpleasant environment some of the customer irritates.
Atmosphere is really good.
Q5. Discounts and offers served in big bazaar
is !
a) outstanding 7
b) Excellent 32
c) Good 36
d) 23
Average
e) Bad 2
INTERPRETATION:
Out of 100 respondents, Discounts and offers served in big bazaar good said by 36%
customers, 32% feel it is excellent and only 7% feel outstanding. But 25% customers are not
is
satisfied by Discounts and offers served in the big bazaar.
Maximum Customers are satisfied by Discounts and offers
served in the big bazaar.

55. Discounts and offers served in the big bazaar are
excellent .( Especially in Big day)
Q6. Home delivery services of big bazaar
is !
a) outstanding 7
b) Excellent 19
c) Good 38
d) 28
Average
e) Bad 8
INTERPRETATION:
Out of 100 respondents, Maximum number of respondent i.e. 64% is satisfied by Home delivery
services of big bazaar rest 36% is not
satisfied.
Some customer never used this facility.
Q7. Location 0f big bazaar in your city
is !
a) outstanding 29
b) Excellent 32

56. c) Good 22
d) 13
Average
e) Bad 4
INTERPRETATION:
Out of 100 respondents, 61% is highly satisfied with location of big bazaar in city, 22%
satisfied and only 17% is not
is
satisfied.
Location of big bazaar is outstanding. It is situated central business district (CBD).
Q8. Product display and signage in the store
is !
a) outstanding 8
b) Excellent 36
c) Good 40
d) 14
Average
e) Bad 2

57. INTERPRETATION:
Product display and signage in the store is highly satisfactory according to 44% of
the
respondent, satisfactory according 40% of the respondent rest 16% are not satisfied with it.
Customers are satisfied with Product display and signage in the store.
Q9. In offer days the shopping experience in the store
is!
a) outstanding 3
b) Excellent 29
c) Good 39
d) 25
Average
e) Bad 4
INTERPRETATION:
Out of 100 respondent, 39% people has good shopping experience in big bazaar, 25% has
average and 29% people has excellent. But 3% has outstanding shopping experience and 4%
has
bad shopping
experience.
Maximum numbers of people has a better experience of shopping in
offer .
days

58. Some customer do not enter in store due to heavy rush.
Q10. How do you feel about sales persons and promoters?
a) Outstanding 4
b) Excellent 21
c) Good 49
d) 23
Average
e) Bad 3
INTERPRETATION:
74% of the respondents are satisfied by the sales persons and promoters in the store rest 26%
respondents are not satisfied by the sales persons and promoters in the store.
Sales persons and promoters behave well with customer.
Q11.The parking facility in bag bazaar
is!
a) outstanding 17
b) Excellent 29

59. c) Good 32
d) 17
Average
e) Bad 5
INTERPRETATION:
78% of the respondents are satisfied by the parking facility in bag bazaar, rest 22% respondents
are not satisfied by the parking facility in bag
bazaar.
Maximum customer satisfied with the parking facility in bag bazaar.
Q12. The quality of the product served by big bazaar
is!
a) outstanding 3
b) Excellent 19
c) Good 47
d) 26
Average
e) Bad 5

60. INTERPRETATION:
21% of the respondents are highly satisfied with the quality of the products at big bazaar, rest
74% are said the quality of the products in big bazaar is averaged, only 5% said its not
good.
Maximum number of people is not satisfied with quality of the product.
Q13. The cleanliness and hygiene maintained in the store
is !
a) outstanding 13
b) Excellent 41
c) Good 28
d) 13
Average
e) Bad 5
INTERPRETATION:
According to maximum number of respondent i.e. 82% feels that cleanliness and
hygiene
maintained in the store is up to the mark rest 18% feel it is not up to the mark.
Cleanliness and hygiene maintained in the store is up to the mark.

61. Q14. Are you satisfied with the billing facility at the store?
a) YES 72
b) NO 28
INTERPRETATION:
72% of the respondents are satisfied by the billing facility in the store, rest 28 % are not
satisfied.
Some customer are not satisfied by billing Especially in offer day and rush hours ).
facility(
Q15. Is it easy to move with the trolley in the store?
a) YES 74
b) NO 26

62. INTERPRETATION:
According to 74% of the respondents it is easy to move in the store with trolley only 26% said
is
it not.
The space management in the store is up to mark.
Q16. Do you feel that shopping in big bazaar has made you
a ore knowledgeable conscious and aware customer?
m
a) YES 63
b) NO 37
INTERPRETATION:

63. According to 63% of the respondents they feel that shopping in big bazaar has made more
knowledgeable conscious and aware customer, and 37% they are already
knowledgeableaware customer.
conscious and
“Big bazaar has made customer a more knowledgeable conscious and aware customer”
Q17.Do you feel that big bazaar provide you value for money?
a) YES 85
b) NO 15
INTERPRETATION:
Out of 100 respondent, 85% of the respondents feel that big bazaar provide you value for money,
15% feel not.
“discovering more value”
The above statement is true spotted by the above data .

64. FINDING
S

65. FINDINGS
Store performing well in attracting the
customers.
Big bazaar provides better shopping
experience.
Brands and products availability in big bazaar is not up to the mark. Especially
in
apparels.
Noisy and unpleasant environment is irritates customer. Air conditioning is really
good.
Discounts and offers doing well in the
store.
In offer days the store management is good.
Home delivery services are not used by customer.
Product display and signage is
good.
Quality in products is not up to the mark.
Location of big bazaar is outstanding. It is situated central business district
(CBD)
Parking facility in big bazaar is
good.
Cleanliness and hygiene maintained in the store is up to the
mark
“discovering more value”
The above statement is true spotted by the above data .

66. RECOMMENDATIONS

67. RECOMMENDATIONS
Create awareness & manage home delivery services properly.
There should be proper assortment of various product categories.
Proper signage should be there so that customer can locate the products easily.
Cleanliness and hygiene should be maintained
regularly.
Proper training should be provided to sales person so that they can deal with the customer
efficiently
.
Various schemes and offers can be provided to them and attract new customers (Use pull
strategy).
No. of cash counter needs to be increased keeping in view customer traffic intensity.
Quality in products should be increased up to mark.

69. LIMITATIO
N
Limitations of the study
1. Time limit is the major constraint.
2. Some respondents refuse to co-operate.
3. Some respondents replied half heartedly.
4. Some respondents gave incomplete
information.
5. The survey was conducted in very general way as no other variable such as their
education level, occupation and .
sex

71. BIBLIOGRAPHY
BIBLIOGRAPH
Y
BOOK REFERRED:
Research methodology (C.R. Kothari)
Retailing Management (Levy & weitz)

72. WEB SITES:
www.pantaloon.com

73. ANNEXURE
QUESTIONNAIRE
PERSONAL
INFORMATION
Dear sir/
I Shiv
Madam, Mohan Singh student of School of management sciences, Varanasi
survey on “Effectiveness of retailing mix in Big
conducting a
This survey is a part of my partial fulfillment of PGDM (RM) course. Please provide
Bazaar’’
information by filling this questionnaire to make my survey more comprehensive. All details from
relevant
will
your part be kept
confidential.
Name:-
…………………………………………………………..

74. Sex:-a) Male b)
Contact
Female no.:-
…………………………………………………………
Q1. In a month how many times you visit big
bazaar ?
a) Ones b) twice c) Thrice
d) more than thrice e) As per
requirement
Q2. Your shopping experience in big bazaar is
always!
a) Outstanding b) Excellent c)
Good
d) Average e) Bad
Q3. Brands and products availability in big bazaar
is !
a) Outstanding b) Excellent
c)Good
d) Average e) Bad
Q4. Ambience & atmosphere inside the store
is !
a) Outstanding b) Excellent
c)Good
d) Average e) Bad
Q5. Discounts and offers served in big bazaar
is !
a) Outstanding b) Excellent
c)Good
d) Average e) Bad
Q6. Home delivery services of big bazaar
is !
a) Outstanding b) Excellent
d) Average
c)Good e) Bad
Q7. Location 0f big bazaar in your city
is !
a) Outstanding b) Excellent
c)Good
d) Average e) Bad
Q8. Product display and signage in the store
is !
a) Outstanding b) Excellent
c)Good
d) Average e) Bad
Q9. In offer days the shopping experience in the store
is!

75. a) Outstanding b) Excellent
c)Good
d) Average e) Bad
Q11. How do you feel about sales persons and
promoters ?
a) Outstanding b) Excellent
c)Good
d) Average e) Bad
Q13.The parking facility in bag bazaar
is!
a) Outstanding b) Excellent
c)Good
d) Average e) Bad
Q14. The quality of the product served by big bazaar
is !
a) Outstanding b) Excellent
c)Good
d) Average e) Bad
Q15. The cleanliness and hygiene maintained in the store
is !
a) Outstanding b) Excellent
c)Good
d) Average e) Bad
Q12. Are you satisfied with the billing facility at the
store ?
a) Yes b) No
Q10. Is it easy to move with the trolley in the
store?
a) Yes b) No
Q16. Do you feel that shopping in big bazaar has made you a more knowledgeable conscious and aware
customer?
a) Yes b)
no
Q17.Do you feel that bag bazaar provide you value for
money?
a)yes b)No
(Signature
)
Thanking you for filling up this questionnaire

76. LOCATIO
N

77. LOCATIO
N
Ranchi :
0ffice Big Bazaar, J. C. Tower, Kadru More,
Main Road, Ranchi Jharkhand
Pin : 834001
Phone : 0651–3052032
Zonal Office :
Pantaloon Retail (India) Limited,
03-097,Fourth Floor,Block No - BG, Plot No.5,
Action Area - 1B, Block By Block Shopping Mall,
P.O. - New Town, (Near Indian Oil Petrol Pump)
Kolkata - 700 156
Tel: +91 033-3091 7500/51
Fax: +91 033-3091 7502
e- east.region@pantaloon.com
mail: Regd. Office :
Knowledge House, Shayam Nagar,

78. Off. Jogeshwari-Vikhroli Link Road,
Jogeshwari East, Mumbai 400060. India
Ph +91 22 66442200, Fax +91 22 66442201
COMPITATOR
S
• VISHAL MEGA
MART
• RELENCE MART & FRESH
• SOME LOCAL STROES TOO