1. Save up to $600 when you register by June 26, 2015!
New in 2015
To register: www.worldcongress.com/PatientFlow • Phone: 1-800-767-9499 • Email: wcreg@worldcongress.com
Partners: Organized by:Continuing Education:
The 14th Annual
Patient Flow
summit Achieve Efficient Throughput, Improve Capacity, and Decrease Key Metrics
such as Readmission Rates, Length-of-Stay, and Left Without Being Seen
September 28-29, 2015 | DoubleTree Suites by Hilton Hotel Boston-Cambridge | Boston, MA
@WrldHealthcare
#PatientFlow15
→ Discover innovative ways to assess,
intervene, and discharge patients with
behavioral health needs in the ED
→ Analyze data collected from around
the world focused on throughput and
length-of-stay to optimize
patient flow processes
→ Explore out-of-the-box methods
of rapid discharging that lead to
improved care coordination
→ Integrate bed flow management
technology that improves quality
measures but doesn’t interrupt
current workflow processes
→ Streamline operational procedures
to maximize throughput and capacity
in the ED
→ Hear case studies focused on
observation status, ED recidivism,
patient experience, and more
National
Association of
Physician Advisors
→ Manage Patient Throughput by
Utilizing Data Warehouses and Proven
Communication Methods
→ Redesign the Discharge Process
to Improve Efficiency and Reduce
Readmissions
Earn CME, Nursing,
and Case
Management
Credit Hours
See website
for details!
Exhibitor:
Conference Chairperson
Assaad Sayah, MD
Senior Vice
President, Chief
Medical Officer
President, Physicians
Organization
Cambridge
Health Alliance
Assistant Professor,
Medicine
Harvard Medical
School
Bret A. Nicks,
MD, MHA, FACEP
Chief Medical Officer
Davie Medical
Center
Associate Dean,
Global Health;
Associate Professor,
Emergency Medicine;
Director, Global
Emergency Medicine
Fellowship
Wake Forest
Baptist Health
Joseph
Guarisco, MD
Department Chair,
Emergency Medicine
Ochsner
Health System
John Hudson,
BSN, PhD
Associate Chief
Nursing Officer
Duke University
Health System
Allison Matthews
Lead Service
Designer
Mayo Clinic
Center for
Innovation
Laura Ostrowsky,
RN, CCM
Director, Case
Management
Memorial
Sloan Kettering
Cancer Center
PLUS!
Choose Between
Two Pre-Summit
Workshops

2. Dear Colleague,
As health care evolves by integrating technology and streamlining processes
to create a higher quality of care, aspects of patient flow such as improving
capacity, decreasing length of stay, and achieving efficient throughput are
remain important hospital initiatives.
The 14th Annual Patient Flow Summit gathers experts from hospitals, health
systems, and other health care providing organizations to discuss ways to
maximize resources and create efficient and effective operational procedures in
order to improve the patient experience and ensure quality and safety.
• Discover ways to integrate innovative bed management technology
• Learn strategies for streamlining standard operational procedures
• Explore case studies that examine the patient experience, status,
and readmissions
• Analyze strategies to improve transitions into the community after discharge
Join us on September 28-29, when we gather to network and learn strategies
to tackle the challenges of achieving efficient throughput, improving capacity,
and establishing effective discharge planning while focusing on the patient’s
experience and safety.
I look forward to meeting you in September.
Sincerely,
Assaad Sayah, MD
Senior Vice President and Chief Medical Officer; President, Physicians
Organization, Cambridge Health Alliance
Assistant Professor of Medicine, Harvard Medical School
Conference Chairperson, 14th Annual Patient Flow Summit
To register: www.worldcongress.com/PatientFlow • Phone: 1-800-767-9499 • Email: wcreg@worldcongress.com
Who Should Attend?
From Hospitals, Health Systems,
Clinics, Medical Centers, and Other
Health Care Providing Organizations:
• Chief Medical Officers
• Chief Operating Officers
• Chief Nursing Officers
• Chief Quality Officers
• Vice Presidents and Directors of:
– Patient Flow
– Case/Care Management
– Care Coordination
– Observation Medicine
– Capacity Management
– Nursing Operations
– Lean Six Sigma
– Patient Safety
– Ambulatory Services
– Transfer Center
– Nursing Operations
– Quality Improvement
– Surge Planning
This Summit Also Benefits:
• Patient Flow and Logistic
Solution Providers
• Predictive Analytics Technology
Companies
• Lean Six Sigma and Efficiency
Consultants
C ON S I DE R A S P ON S O R S H I P PA C K A G E
• Present to Key Players in Your Target Market • Take Advantage of 1-on-1 Sponsor/Attendee Meetings Facilitated On-Site
CAPTURE A TRUE ROI Through Sponsorship of the Following:
Agenda Thought Leadership • Networking Cocktail Reception • Breakfast Symposia • Luncheon • Executive Networking Breaks
To inquire about Sponsorship, Exhibit, and Executive Networking Opportunities, Contact
Suzanne Carroll, Business Development Manager, World Congress • Phone 781-939-2648 • E-mail Suzanne.Carroll@worldcongress.com
partners:
The 14th Annual
Patient Flow
summitSeptember 28-29, 2015 | DoubleTree Suites by Hilton Hotel Boston-Cambridge | Boston, MA
Earn CME, Nursing, and
Case Management
Credit Hours
See website
for details!
Achieve Efficient Throughput, Improve Capacity, and Decrease Key Metrics
such as Readmission Rates, Length-of-Stay, and Left Without Being Seen
Exhibitor: National
Association of
Physician Advisors

3. Day One — Monday, September 28, 2015
7:30 am –
8:30 am Workshop Registration and Morning Coffee
Pre-Summit Workshops
8:30 am –
11:45 am WORKSHOP A: Manage Patient Throughput by Utilizing Data Warehouses and
Proven Communication Methods
Often a hospital’s busiest departments are the emergency department and other outpatient departments. In order to keep up with demand, these
departments often work at full capacity and are constantly looking for innovative approaches to improve throughput. During this in-depth workshop,
explore how analyzing data and using different communication methods with staff can attribute to improved throughput in an outpatient setting.
• Identify the key factors that contribute to progressive changes in patient flow, such as capacity and throughput, to determine the resources and
workforce necessary
• Use a clinical data warehouse to investigate the capacity and staffing challenges that negatively impact throughput
• Analyze data that focuses on length-of-stay, time spent on labs, staffing availability, and more to optimize patient flow processes and staffing
• Hear proven-methods of provider buy-in to understand how to change the culture within a hospital setting
• Examine data from around the globe that show improved clinical outcomes linked to provider buy-in on hospital initiatives
Kyu-pyo Kim
Assistant Professor
Asan Medical Center,
University of Ulsan,
College of Medicine
Bret A. Nicks, MD, MHA, FACEP
Chief Medical Officer
Davie Medical Center
Associate Dean, Global Health;
Associate Professor, Emergency
Medicine; Director, Global Emergency
Medicine Fellowship
Wake Forest Baptist Health
Yu Rang Park, PhD
Senior Researcher
Asan Medical Center,
South Korea
WORKSHOP B: Redesign the Discharge Process to Improve Efficiency and
Reduce Readmissions
In order to make effective change in quality and clinical metrics, care providers must focus on the discharge process to reduce the length of stay
of a patient and minimize avoidable readmissions. Discover out-of-the-box methods that integrate technology, and engage the community, patient,
and staff to enhance the discharge and transition process.
• Identify essential partnerships outside of the acute hospital to prevent avoidable readmissions
• Explore frequent communication challenges that most hospitals face in order to prioritize initiatives such as:
* Health literacy * Language barriers * Attitudinal issues * System design
• Investigate proven communication best practices to engage the patient such as:
* “Teach back” * “Ask me 3” * Change Readiness
• Identify opportunities for staff collaboration improvement within the discharge process such as:
* Rounds * Handoffs * Data capture * ”KISS”
• Set timing standards for treatment methods, procedures, and exams to enhance discharge efficiency
• Explore how technology such as text messages, emails, and cell phone notifications can improve efficiency and patient experience throughout the
discharge process
• Review the different processes and procedures to reduce readmissions for a patient being discharged to a skilled nursing facility, rehabilitation facility,
or his home
• Utilize lean tools to analyze the discharge process and develop streamlining initiatives
Charlotte Damato
Lean Six-Sigma Quality Coach
Sarasota Memorial Health Care System
Catherine Morris, RN, MS, CCM, CMAC
Director, Case Management
St. Joseph Hospital
11:45 am –
1:00 pm Lunch on Your Own/Main Summit Registration
Thereisa15minutecoffeeandnetworkingbreakfrom10:00am–10:15am
C ON S I DE R A S P ON S O R S H I P PA C K A G E
• Present to Key Players in Your Target Market • Take Advantage of 1-on-1 Sponsor/Attendee Meetings Facilitated On-Site
CAPTURE A TRUE ROI Through Sponsorship of the Following:
Agenda Thought Leadership • Networking Cocktail Reception • Breakfast Symposia • Luncheon • Executive Networking Breaks
To inquire about Sponsorship, Exhibit, and Executive Networking Opportunities, Contact
Suzanne Carroll, Business Development Manager, World Congress • Phone 781-939-2648 • E-mail Suzanne.Carroll@worldcongress.com
To register: www.worldcongress.com/PatientFlow • Phone: 1-800-767-9499 • Email: wcreg@worldcongress.com
Exhibitor:

4. Day One — Monday, September 28, 2015 — Main Summit
1:00 pm –
1:15 pm Chairperson’s Welcome and Opening Remarks
Assaad Sayah, MD
Senior Vice President and Chief Medical Officer; President, Physicians Organization, Cambridge Health Alliance
Assistant Professor of Medicine, Harvard Medical School
1:15 pm –
2:00 pm
CASE
STUDY
Case study: Ensure Patient-Focused Care in the World of Digital Communication — Preserve
the Importance of Teamwork across Specialty Referrals throughout the Continuum of Care
Greater than 50% of malpractice claims involve delays in diagnosis. Even with the growing use of technology and capabilities for care coordination
becoming more precise, hospitals still struggle to maintain a directed and organized flow for a patient through a system of care. Learn how one case
became an example of discontinuous care and fractured communication, leading to long wait times for patients, delays or errors in diagnosis, excess
testing, unnecessary risks for patients, and overall exposure to poor quality and safety of a health care organization.
• Identify why technological communication must be supplemented with person-to-person communication
• Understand how the effectiveness of care impacts costs for both the hospital and patient
• Determine key points along the continuum of care when communication can be improved between members of the clinical staff
• Discuss ways to improve the integration and balance of sophisticated technology with human interaction and quality of care for patients and families
Sharon Kleefield, PhD
Emeritus Faculty, Harvard Medical School; Board of Directors, KarePartners, India
Board of Directors, Global-Cures.org
2:00 pm –
2:45 pm
CASE
STUDY
Case study: Redesign the Inpatient Experience to Enhance Patient Satisfaction,
Clinical, and Financial Outcomes
Hear from one health system that shifted its focus from HCAHPS scores to the patient experience in order to improve health outcomes, patient satisfaction,
and reduce medical costs. By creating transparency around the processes and decisions being made in the hospital, patients are better able to advocate
for themselves and play a more active role in decision making around their care.
• Compare patients’ wants and needs to identify the adjustments that need to take place in the care model in order to make effective operational
and clinical changes
• Create an infrastructure that allows providers to focus on a broader range of patients’ medical needs and life goals to improve clinical outcomes
and reduce readmissions
• Discover patient-centered processes such as longitudinal care as well as a population health and prevention mindset that leads to improved patient
satisfaction, and lowered medical costs
Allison Matthews
Lead Service Designer
Mayo Clinic Center for Innovation
2:45 pm –
3:30 pm Identify Solutions to Demand and Capacity Problems by Taking a Simplified
Approach to Throughput
Getting data is less often a problem these days. Understanding how to use it to solve resource issues created by demand variability and capacity
constraints is the key. In this session, gain insight into solutions that have a high probability of being successful within any organization.
• Identify how major resources impact throughput, such as ED providers, ED nurses, ED beds, consultants, hospital beds
* Recognize that sub-processes like lab and x-ray turnaround do not have as significant an impact as many think
• Understand how to apply workload, workflow, and workforce solutions to these major resource constraints
• Learn how to apply these solutions to achieve 90% of your throughput and patient service goals
Joseph Guarisco, MD
Department Chair, Emergency Medicine
Ochsner Health System
3:30 pm –
4:00 pm Networking and Refreshment Break
4:00 pm –
4:45 pm Evaluate the Impact of Bed Flow Management Software on Throughput and Capacity
Explore how predictive analytic technology and bed flow management software can impact clinical and operational outcomes, such as readmission rates,
throughput, capacity, and the number of patients left without being seen.
• Utilize bed flow management software to track door-to-physician timing to identify challenges in the admission process
• Analyze predicted data from analytic technology to measure length-of-stay, readmission rates, and the number of clarifications from clinical
documentation requests
• Discover how technology can enhance communication across all levels of staff and improve patient satisfaction
Ron Short
Executive Vice President and Chief Administrative Officer
Good Shepherd Medical Center
To register: www.worldcongress.com/PatientFlow • Phone: 1-800-767-9499 • Email: wcreg@worldcongress.com

5. Day One — Monday, September 28, 2015 (continued)
4:45 pm –
5:30 pm
CASE
STUDY
CASE STUDY:
Ensure Appropriate and Timely Access to Specialty Care and Reduce ED Recidivism
Hear how an innovative group of leaders from Durham county improved the health of their uninsured residents through “Project Access” by creating a referral
process for patients who use the ED for non-emergent care. This project has helped providers to reduce medical costs and improve capacity.
• Examine the goal of “Project Access” to reduce the use of ED services after referral
• Learn how coordinating timely and appropriate care can reduce avoidable admissions
• Build partnerships with medical homes and the community to provide patients specialty services that expedite discharge and improve patient satisfaction
John S. Hudson, PhD, RN, NEA-BC
Associate Chief Nursing Officer
Duke University Health System
5:30 pm –
6:30 pm Cocktail and Networking Reception
Day Two — Tuesday, September 29, 2015
8:00 am –
8:30 am Morning Coffee
8:30 am –
8:45 am Chairperson’s Welcome and Review of Day One
Assaad Sayah, MD
Senior Vice President and Chief Medical Officer; President, Physicians Organization, Cambridge Health Alliance
Assistant Professor of Medicine, Harvard Medical School
8:45 am –
9:30 am
Improve Efficiency in the Discharge Process through Interdisciplinary Rounds
Optimal patient flow cannot be achieved by any one department or division alone; it is a team effort. Discuss ways to improve the coordination of services
and monitoring of metrics to minimize length of stay and maximize appropriate utilization of resources in the discharge process.
• Explore the benefits of including Directors of Case Management, Nurse Management, Hospitalists, Social Workers, and other key players in
Interdisciplinary Rounds
• Review the goals of each Interdisciplinary Round such as discussing difficult cases, slated discharges, and potential areas of delay in the hospital
• Identify opportunities for early initiation of transition planning through coordination, communication, and consistency
• Discuss the steps that should follow Interdisciplinary Rounds and how to communicate the information in the meeting following the rounds to staff
across the hospital
Laura Ostrowsky, RN, CCM
Director, Case Management
Memorial Sloan Kettering Cancer Center
9:30 am –
10:15 am
Utilize Geographic Rounding to Positively Impact Hospital Medicine Culture and
Clinical Outcomes
Leverage geographic rounding in a hospital setting to optimize patient flow, team collaboration, clinical, and operational outcomes.
• Develop a coordinated response to a hospital wide visual bed management tool
• Leverage discontinuity of care providers and understand when and when not to use geographic rounding to improve patient flow
• Learn strategies to engage physicians in geographic rounding and other patient flow initiatives in order to improve hospital culture and clinical outcomes
Eugene Chu, MD
Director, Hospital Medicine, Boulder Community Health
Associate Clinical Professor of Medicine, University of Colorado School of Medicine
10:15 am –
10:45 am Networking and Refreshment Break
10:45 am –
11:30 am
Explore Efficient Methods to Assess, Intervene, and Discharge Patients with
Behavioral Health Needs in the ED
The lack of psychiatric resources nationwide sends millions of people with behavioral health needs to Emergency Departments every year.
Discuss how this population impacts patient flow and the different methods that can be used to assess, intervene, and discharge them from the ED.
• Recognize how patients with behavioral health needs impact throughput, staff, and other patients in the ED
• Identify assessment, intervention, and consultation approaches for patients with behavioral health needs in the ED
• Discover the clinical, operational, and patient satisfaction advantage of using tele-psychiatry in the ED
Victoria Saali, MSW, LCSW
Manager, Assessment and Referrals
CenterPointe Hospital
To register: www.worldcongress.com/PatientFlow • Phone: 1-800-767-9499 • Email: wcreg@worldcongress.com

6. Day Two — Tuesday, September 29, 2015 (continued)
11:30 am –
12:15 pm
CASE
STUDY
CASE STUDY: Decrease the Percentage of Left Without Being Seen by Using
Observation Beds and Data Analytics
In this case study, hear the impact that placing six observation beds in the Emergency Department had on patient flow. Review data compiled over one
year that helped the hospital identify the challenges in its patient flow in addition to the enhancements it made as a result of the initiative.
• Review the analysis and results of 12 months of data showing a decrease in the percentage of patients who left without being seen by a provider from the ED
• Discuss ways the hospital was able to promote collaborative teamwork among inter-professionals around a common patient flow interest
• Learn how creating observation beds in the Emergency Department enabled the organization to identify strategies that increased hospital patient flow
Tammy Williams, DNP, RN
Senior Vice President, Patient Care Service
University Medical Center
12:15 pm –
1:30 pm Luncheon
1:30 pm –
2:15 pm
Utilize Lean Methodology and Analytical Technology to Maximize Throughput and Capacity
Examine the impact on throughput and capacity in the ED using analytical technology and lean methodology and how it can improve patient experience,
safety, and outcomes.
• Utilize information technology to achieve better patient outcomes and maximize ED throughput
• Discuss how a house-wide multidisciplinary team can collaborate using advanced analytical technologies to evaluate the efficiency of Emergency
Department processes
• Integrate lean methodology into staff-specific protocols to improve rapid discharging and room preparation
• Review the successful combination of re-engineered processes, simulation models, innovative technology and proactive care has resulted in enhanced
safety and better patient experiences
• Examine a universal pod model in the ED that creates more flexibility for patient placement and throughput during surge
Maureen Leckie MSN, RN, HACP
Associate Vice President, Clinical Operations
Lakeland Regional Health
2:15 pm –
3:00 pm
Utilize Case Managers to Enhance Patient Transition Processes throughout the Care Continuum
Explore the role of the Case Manager within the transition process to understand how Case Management interventions and coordination improve the
discharge/transition efficiency, patient safety and satisfaction, and reduce avoidable hospital readmissions.
• Review the challenges Case Managers face during patient transitions in order to improve the process
• Outline the role and responsibility that Case Managers have in patient flow and how to communicate that “value add” to the clinical team
• Discuss how to leverage Case Management interventions to support admission coordination and enhance patient flow
Cheri A. Lattimer, RN, BSN
Executive Director, National Transitions of Care Coalition
Executive Director, Case Management Society of America
3:00 pm –
3:45 pm
Improve Transitions into the Community by Integrating Pharmacies into the
Discharge Process
In 2014, the NACDS Foundation launched a research initiative that links hospitals with outpatient community pharmacies for the purposes of improving
medication use during transitions of care, with an ultimate goal of improving patient outcomes and reducing 30-day readmission rates. In this session,
hear how they were able to overcome challenges through assessment, collaboration, and innovative methods.
• Identify the challenges within the transition process to understand the entire scope of the problem
• Partner with community pharmacies on collaborative medication management interventions to reduce readmission rates
• Discover innovative methods hospitals can use to track patients from admission to transition into the community
Kathleen Jaeger, JD, BSPharm
President
National Association of Chain
Drug Stores Foundation
Eric Wright, PharmD, MPH
Professor, Pharmacy Practice
Geisinger Center for
Health Research
3:45 pm Close of Summit
This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education through the joint providership of the American Board of Quality Assurance and Utilization
Review Physicians, Inc. (ABQAURP) and World Congress. ABQAURP is accredited by the ACCME to provide continuing medical education for physicians. The American Board of Quality Assurance and Utilization Review Physicians, Inc. designates this live activity
for a maximum of 12.0 AMA PRA Category 1 Credits™. Physicians should only claim credit commensurate with the extent of their participation in the activity. The American Board of Quality Assurance and Utilization Review Physicians, Inc. (ABQAURP) is an
approved provider with the Florida Board of Nursing to provide continuing education for nurses. ABQAURP designates this activity for 12.0 nursing contact hours through the Florida Board of Nursing, Provider # 50-94. The preconference workshop will receive 3.0
and the main conference will receive 9.0 maximum available hours.
To register: www.worldcongress.com/PatientFlow • Phone: 1-800-767-9499 • Email: wcreg@worldcongress.com
This program is pending pre-approval by the Commission for Case Manager Certification to provide continuing education credit to Certified Case Managers (CCMs).

7. continuing education:
This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council
for Continuing Medical Education through the joint providership of the American Board of Quality Assurance and Utilization Review Physicians,
Inc. (ABQAURP) and World Congress. ABQAURP is accredited by the ACCME to provide continuing medical education for physicians.
The American Board of Quality Assurance and Utilization Review Physicians, Inc. designates this live activity for a maximum of 12.0 AMA PRA
Category 1 Credits™. Physicians should only claim credit commensurate with the extent of their participation in the activity.
The American Board of Quality Assurance and Utilization Review Physicians, Inc. (ABQAURP) is an approved provider with the Florida Board
of Nursing to provide continuing education for nurses. ABQAURP designates this activity for 12.0 nursing contact hours through the Florida
Board of Nursing, Provider # 50-94.
Established in 1977, the American Board of Quality Assurance and Utilization Review Physicians, Inc. (ABQAURP) is the nation’s largest
organization of interdisciplinary health care professionals. Through its ultimate goal to improve the quality of health care provided to the
public, ABQAURP is dedicated to providing health care education and certification for physicians, nurses, and other health care professionals.
For more information: call 800.998.6030 or visit www.abqaurp.org
• Membership & Fellowship
• CME & CEU Accredited Online Courses, Live Conferences & Home Studies
• The Only Health Care Quality and Management Certification Exam Administered Through the National Board of Medical Examiners® (NBME®)!
• Sub-Specialty Certifications may be earned in the following categories:
– Physician Advisor – Transitions of Care – Managed Care – Patient Safety / Risk Management – Case Management – Workers’ Compensation
National Board of Medical Examiners®” and “NBME®” are registered trademarks of the National Board of Medical Examiners.
This program has been pre-approved by the Commission for Case Manager Certification to provide continuing education credit to Certified
Case Managers (CCMs).
The total number of clock hours attended or completed for general and ethics content sessions should be entered by a representative of
your organization at the completion of the program and must reflect the actual number of clock hours completed by the participant (versus
awarding credit for an entire activity if the participant did not attend or complete it in its entirety).
exhibitors:
CenTrak is the leading provider of Clinical-Grade Visibility™ technology capable of tracking the location, movement and interaction of
patients, staff and other critical assets. CenTrak’s platform automates manual tracking systems and enables healthcare facilities to improve
patient flow and resource utilization rates – resulting in increased efficiency, quality, and revenue.
Jellyfish Health offers a straightforward software solution that helps outpatient facilities eliminate wait times and improve throughput-so they
can see more patients and increase revenue. Our software helps facilities instantly see inside their operations. It identifies real-time opera-
tional issues-like bottlenecks and unacceptable wait times-so staff can make real-time adjustments to keep patients moving. Additionally, it
reveals chronic trends, giving decision makers the information they need to intelligently adapt policies and procedures over time.
partners:
Established in 1990, the Case Management Society of America is an international non-profit 501(c)(6) multi-disciplinary professional association
dedicated to the support and advancement of the case management profession through educational forums, networking opportunities, legis-
lative advocacy, and establishing standards to advance the profession. It is based in Little Rock, Ark. and serves more than 20,000 members/
subscribers and over 70 affiliate and pending chapters. Since its inception, CMSA has been at the forefront of setting professional standards for
the industry, which allows for the highest level of efficiency and integrity, as well as developing national and local leaders who are recognized for
their practice and professional excellence. For more information, visit www.cmsa.org and follow us on Twitter @CMSANational.
Every business day, FierceHealthcare briefs healthcare executives and hospital administrators on healthcare organizations & providers,
Medicare/Medicaid/CMS, policies & regulations, healthcare reform, and more. Beyond the news of the day, our editors produce in-depth
features on the state of the industry and conduct exclusive interviews with those at the forefront of the U.S. healthcare system. As a member of
our community, you will receive an exclusive invitation to each of our webinars and gain full access to our entire whitepaper and eBook library.
Advance your career by attending our networking parties and taking full advantage of our job board. Join today! www.FierceHealthcare.com
National
Association of
Physician Advisors
Created in 2009 as a response to the need for a convenient way to network and exchange information in the Physician Advisor community,
NAPA is the premier national association dedicated to the role of the Physician Advisor. NAPA has since expanded to 800+ members; serving
as a central hub for discussions, opportunities, and networking for this growing role. NAPA membership is free for qualified Physician
Advisors, Medical Directors, Physicians, and Case Managers. Join the NAPA LinkedIn group and connect with your peers today.
thank you to our sponsors

8. Registration Fee: Register By
6/26/2015
Register By
7/31/2015
Register By
9/28/2015Standard
Conference $ 1695.00 $ 1995.00 $ 2295.00
Conference + One Workshop $ 1895.00 $ 2195.00 $ 2495.00
Workshop Only $ 200.00 $ 200.00 $ 200.00
Care Providers
Conference $ 695.00 $ 995.00 $ 1295.00
Conference + One Workshop $ 895.00 $ 1195.00 $ 1495.00
Workshop Only $ 200.00 $ 200.00 $ 200.00
Government
Conference $ 295.00 $ 295.00 $ 295.00
Conference + One Workshop $ 395.00 $ 395.00 $ 395.00
Workshop Only $ 100.00 $ 100.00 $ 100.00
Fee for conference includes welcome coffee, lunch, reception, refreshments, and web-
based conference documentation available pre- and post-event, accessible through
password-protected website. Checks in U.S. funds drawn from U.S. bank payable to:
WC Research Inc. No personal checks accepted.Verification may be required for rate
approvals. Please contact us should you have any special needs.
SPECIAL TEAM DISCOUNTS: Your organization may
send ONE executive FREE for every three delegates
registered. All registrations must be made at the
same time to qualify. To register your team, contact
us at 800-767-9499.
Participant Substitution and Cancellations:
Your registration may be transferred to a member of your organization up to
24 hours in advance of the conference. Cancellations received in writing on
or before 30 days prior to the start of the event will be refunded, less a $395
administrative charge. No refunds will be made after this date; however, the
registration fee less the $395 administrative charge can be credited to another
World Congress conference if you register within 6 months from the date of
this conference. In case of conference cancellation,World Congress’ liability
is limited to refund of the conference registration fee only. World Congress
reserves the right to alter this program without prior notice.
Satisfaction guaranteed: World Congress stands behind the quality
of its conferences. If you are not satisfied with the quality of the conference,
a credit will be awarded towards a comparable World Congress conference
of your choice.
WEBSITE
WorldCongress.com/
PatientFlow
Register Now!
E-MAIL
wcreg@
worldcongress.com
Best Value
PRSRT STD
U.S. Postage
PAID
Gallery
World Congress
500 West Cummings Park, Suite 5200
Woburn, MA 01801
HL15001
Venue: DoubleTree Suites by
Hilton Hotel Boston-Cambridge
400 Soldiers Field Road
Boston, MA 02134
(617) 783-0090
Room Rate: $235
Cut-off Date: 9/4/15
Please visit the conference website for
information to receive this special rate.
PHONE
800-767-9499
781-939-2400 outside the U.S.
Follow us on Twitter:
@WrldHealthcare
#PatientFlow15
To register: www.worldcongress.com/PatientFlow • Phone: 1-800-767-9499 • Email: wcreg@worldcongress.com
faculty representation from:
→ Asan Medical Center,
South Korea
→ Boulder Community Health
→ Cambridge Health Alliance
→ Case Management Society
of America
→ CenterPointe Hospital
→ Davie Medical Center
→ Duke University
Health System
→ Geisinger Center for
Health Research
→ Good Shepherd
Medical Center
→ Harvard Medical School
→ Lakeland Regional Health
→ Mayo Clinic Center
for Innovation
→ Memorial Sloan Kettering
Cancer Center
→ National Association
of Chain Drug Stores
Foundation
→ National Transitions of
Care Coalition
→ Ochsner Health System
→ St. Joseph Hospital
→ The University of
Mississippi
→ University of Colorado
School of Medicine
→ University Medical Center
→ Wake Forest Baptist Health
The 14th Annual
Patient Flow
summitSeptember 28-29, 2015 | DoubleTree Suites by Hilton Hotel Boston-Cambridge | Boston, MA
Earn CME, Nursing, and
Case Management
Credit Hours
See website
for details!
Achieve Efficient Throughput, Improve Capacity, and Decrease Key Metrics
such as Readmission Rates, Length-of-Stay, and Left Without Being Seen
S av e u p t o $ 6 0 0 w h e n yo u r e g i s t e r b y J u n e 2 6 , 2 0 15 !