1. KEVIN F. FOY
7 Malcolm Road
Stoughton, MA 02072
(978) 973-7133; kevinfoy@ymail.com
PROFILE: Quality/Reliability Assurance & Customer Satisfaction Manager with progressive manufacturing
engineering, quality, and global compliance management experience. Demonstrated ability to develop a
clear strategic vision and provide leadership to guide a corporation in its achievement of Quality/Business
policies and their continuous improvement. Fostered customer satisfaction in order to eliminate redundant
operations and minimize product/process development (NPI) cycle time.
2010-present Agilent Technologies Inc., Lexington, MA
Manager Quality, Reliability & Compliance-Vacuum Products Division
Leadership of the Quality, Reliability, and Compliance functions from New Product Development in Lexington
through Manufacturing in Malaysia.
Selected Accomplishments:
• Led the development of a Reliability Lab which measures the performance of 40+ pumps and 10+ Leak
Detectors
 Data used to determine MTBF, MTTF, and AFR before pump production release
 Data used for Reliability life predictions utilizing probabilities and uncertainties
• Led the Quality & Reliability Manufacturing transfer of all Pump and Leak Detector product lines (10) from
Lexington to Malaysia, managing customer expectations and maintaining quality levels
• Developed and implemented Monthly Q&R reviews of all product lines including Manufacturing First Pass
Yield (FPY), SPC results, and Field Failures (actions assigned for root cause and corrective/preventive actions)
 Reduced Leak Detector AFR by 76% and Vacuum Pump AFR by 50% from 2010 through 2015
 Increased Manufacturing FPY by 20% via process audits and Work Instruction improvements
• Manages worldwide compliance activities for all new and existing products (i.e. IEC 61010, CSA, EMC, CE,
CCC)
• Leads the multi facility acceptance of Pumps into the Agilent Mass Spec systems via the details of efficient
Design, Manufacturing, and Service systems worldwide
• Established and implemented the worldwide VPD Customer Escalation and Defect on Arrival (DEFOA) systems
• Guide the New Product Introduction process to assure all phases are appropriately completed
 Develops and manages Quality and Reliability Plans
 Conducts Risk Analyses as part of Safety compliance and FMEAs for Continuous Improvement,
• Developed and implemented the Failure Analysis process which is used to communicate the resolution of field
failures to the customer and provide continuous improvement feedback to Manufacturing and R&D
2007.2010 MKS Instruments, Wilmington, MA
Sr. Mgr Quality & Reliability-ASTeX Division
Overall direction of the Quality and Reliability functions, as well as the ISO 9001 Quality Management System, to
ensure all products meet and/or exceed customer expectations.
Selected Accomplishments:
• Lead the Product Development Process via the utilization of DFx tools (HALT; HASS; DFMEA; PFMEA;
DFSS)
• Worked with Global Purchasing to develop improved Contract Manufacturing Services
• Incorporated seven Service and Repair databases into one global database to guarantee accurate field metrics
• Led the Mexico and Wilmington sites to pass customer assessments
• Improved customer scorecard results by 50% through closed loop quality systems
• Created multi functional teaming to enhance and optimize internal processes and procedures
• Re-instituted 6s Lean Manufacturing and drove Green Belt projects through the Quality Improvement Teams
(CAPAs reduced by 35%)
• Implemented Design For Reliability (DFR) planning and execution for all new programs (Reliability
Apportionment, Reliability Predictions, Weibull analyses, etc.)
• Development of Reliability Assessment survey to be utilized throughout MKS
• Led the new product Compliance efforts to assure the products meet all global requirements

2. 2004-2007 Analogic Corp., Peabody, MA
Quality & Customer Satisfaction Manager-Imaging Subsystems Division (ISD) Medical
Overall direction of the Quality, Customer Satisfaction, and Training systems which ensure that quality, delivery,
cost, and responsiveness are maintained from the supply chain to the customer.
Selected Accomplishments:
• Increased customer satisfaction by 30.3% (Customer Scorecard/Satisfaction results)
• Implemented aggressive response turnaround time to all Customer Complaints/CAPAs
• Developed(w/purchasing) and implemented a worldwide supplier network (i.e. China; Mexico; Japan) which
has reduced outsourced parts cost by 40%
• Instituted an ANSI ESD 20:20 system which has led to reduced Customer NPF’s
• Started the Continuous Improvement Program (CIP) which is led by the QEs and MEs
• Reduced Outgoing Quality defects by 80.8%
• Implemented ISO-13485:2003 and 21CFR820 (reduced findings by 75%)
• Started Lean/6s program which has reduced Cost of Quality and increased Reliability
1997-2003 Celestica Inc./Bull Electronics Worldwide Manufacturing Services, Salem, NH
Director Quality Assurance, Customer Satisfaction & Training
Overall direction of the Quality Assurance, Customer Satisfaction, and Training systems. Transitioned the facility
to emphasize the skilled team concept for the resolution of productivity and profit margin opportunities thereby
enabling Celestica NE to compete at the world class level.
Selected Accomplishments:
• Implemented the Lean(5s) Sigma program as the site Six Sigma Champion, including Green Belt Training.
• Developed the Cost of Quality system and implemented to 41 worldwide sites.
• Reduced the Cost of Quality by 52% via the Continuous Improvement Program (CIP).
• Implemented the Customer Satisfaction survey to measure customer/supplier effectiveness.
• Improved Outgoing Quality from 92% to 99%.
• Reduced Scrap costs from 1.3% of revenue to .5% of revenue.
• Created the Training Department, which helped to increase Productivity by 30%.
• Instituted a quality database, which provides data to Continuous Improvement Teams, suppliers, and customers
• Created the Bull worldwide supplier database.
1992-1997 BFGoodrich Aerospace, Cedar Knolls, NJ
Director Quality Assurance
Overall direction of the Quality Assurance system for designing and developing training programs for Total Quality
Management (TQM) implementation. Transitioned the culture to be more focused on Quality in both administrative
and manufacturing processes. Created and controlled a budget of over $1 million per year.
Selected Accomplishments:
Chaired the BFGoodrich Corporate Supplier Committee, which developed a supplier database for cost effective use
• Implemented a CIP, which successfully changed the division culture and reduced the cost of quality by 46%
Reduced customer rejections by over 50%
Implemented ISO-9001 through an element leader system
Achieved preferred/certified supplier status in all customer offered programs
Implemented a Certified Supplier Program, which reduced inspection time by 25%.
Provided KAIZEN, team leadership, and SPC training
Implemented an innovative software quality system for all programmable electronics and test systems
Developed and provided operator certification training which transferred QC responsibilities to Operations
EDUCATION: MBA, Industrial Management, Fairleigh Dickinson University, Teaneck, NJ
BSIE, Industrial Engineering, Hofstra University/Cornell University, NY
LANGUAGES: Written and conversational French
SKILLS: Certified ISO-9001 Lead Auditor/Advanced Problem Solving Instructor
Certified Six Sigma Champion & Green Belt
ASQC, ASNT, SME, IPC, IEEE memberships