SlideShare uma empresa Scribd logo
1 de 4
Baixar para ler offline
The Loyalty is a complex issue, and ultimately depends not only on the actions of a company, but the
interaction of the whole environment. All competitors make their effort to retain, but consumers are
not true essence, as often happens in the love camp.
If your active a new action to improve your loyalty system, rest assured that competition not only
follow your movements, but you could generate ideas faster than your! So the more flexible but thinking
always wins.
Create a Loyalty card.
If your company has a sufficient collection, you can create a loyalty card. I remember as a child (I'm
Alvaro April Dineroclub CEO) and loyalty cards were still inadequate, a signature toy Colombia, offered a
card Nacoralito Club (Nacoral was the company) and I came a cardboard card mail to you. That caught
the attention of thousands of children who felt special in Nacoralito Club.
Today all major companies have their loyalty card (no longer new) and fat wallet with so much plastic.
People are saturated cards in supermarkets, clubs, plastic money (credit or debit cards, etc.). That's why
your card has to be the winner, the most profitable (or illusions provides) to your client prefers to expel
from its loyalty card wallet from your competitors. And how to feed that card? You have to create miles
or points, which are proportional to the volume of purchases.
Connecting hearts.
The customer loyalty stems from a shopping experience that creates strong psychological connections.
“The attachment to a business is a question of emotions through links that cannot be measured." Are
circumstances that have come in many forms: family tradition, by the scent and ambience of its stores
because you learn your full name, they know your tastes, because they make discounts to meet you. But
be careful, because when that connection is broken come heartbreak that as in the romantic world
would have strong repercussions against your brand. You should always remember that this connection
should be mutual: The customer will love you only if you show him your love to him (as a company, but
this is reflected in the eyes and attention of your employees). You gain nothing by giving the best prizes
redeem points if staff did not smile with your customers and not know their names.
faithful
The " element of surprise "
It's good to develop a campaign that captures the attention of your customer. For these cases the BTL
(below the line or street marketing campaign) plays a very important role. Many times Humor, a unique
show, make a different experience to the user causes it to surprise you with the way your brand and
attract you will first top of the mind (your mind). These surprises make it much more difficult for your
competitors to imitate you. The most flexible always win market share (market share).
Chess Plays great, no shrapnel shots
Usually companies do not care about a thousand things and activities to win customers, but really the
winners are those who know how to play with a cool head and make plays chess master and not a
multitude of activities you will not differentiate from competitors.
The two-way communication
We must establish a continuous communication channel. Today internet makes things much. Before it
was done by mail or online customer, but not all are encouraged to call. Today internet is at your
fingertips and allows you to connect bidirectional.
mujeresfieles
Provide added value
It is always good to offer something more. Any value added will make customers feel important.
The added value goes from a back rub when on a plane, spend one delicious cake in a store, and show
videos which teach to make up when you sell cosmetics or something crazy idea that you can think as an
entrepreneur.
Benefit Segmentation and Stratification
What you must do is separate levels to customers, and perhaps even provide loyalty cards of different
colors for all to see why treat them with better conditions. We must be fair, though. Customers with
more privileges must always be the most profitable for your company, without any cronyism. Today a
company can choose their preferred customers in the same way that customers select their own
flagship products. If a client profile is not yours, let it go to competition.
REWARDS
Acting in Time
You have to be very attentive to the sales curves. If you notice that the curve goes up, you should
intensify the good you're doing and if low, you must change these details out of love to your client and
add new elements that differentiate you from competitors.
Reactivation of your VIP clients
Do not allow good clients stop using. You should never let your strong decrease portfolio of clients;
according to the Pareto curve are 20% of your customers, who make 80 % of your earnings.
This principle was empirically suggested by Vilfredo Pareto in 1895, says roughly that if we take a
population, we can see that there are two groups of individuals. A group of about 20% of all people
accumulates 80% of something, while the remaining 80% of individuals will have only 20% of that same
something. Since Pareto reached this result empirically, through observation and analysis of the data
taking, these results are not analytical, and will vary accordingly.
generate emotions
Should surround the products and services that make emotional variables competitive, although not the
best. A typical fragrance with a fabulous package is very valuable and can be your differential against
your competitors.
competition
It is important to strengthen the relationship with customers and try to catch the competition: first
come always wins. Easiest thing in the world will always be looking for the type of client and consume
your product. When you're a leader, you are strong, but very vulnerable because all the competitors go
after your customers. When you are average or small business have the advantage to try and
differentiate your customers, giving them a more personalized experience. Today’s technology makes it
possible to turn your business that your customers know more.
espionage
Do not rest on your laurels. Always be valid monitor your competitors and glad to be able to learn from
your competitors. If there are good competitors, your job will be fun and full of setbacks. Of those
shocks feed our spirit “marketers”. Never stop making detailed knowledge of your competitors to keep
your market!
The price is not negotiable
If orecio is sales, your customers will buy more temporarily, but when you go to raise your price, no one
will buy the new value. Lowering the price is a symptom of declining business. So if you reduce your
prices is the market value, but not by desperation to increase your sales.
Your gifts are useless, what they want is your smile
In the end the most expensive brands are those that know woo customers. Kindness and good deal on
the price premium. Human interaction is the lifeblood that catches customers. You can have a giant
business, but if your business does not have “A Soul" or very special person who is magnet for your
customers, your entire investment will founder.
See more about loyalty cards UK
http://fotosnipe.co.uk/loyaltycards

Mais conteúdo relacionado

Mais procurados

Book_GuideToGettingAffluentBuyers
Book_GuideToGettingAffluentBuyersBook_GuideToGettingAffluentBuyers
Book_GuideToGettingAffluentBuyersMarlene Jessica
 
8 Steps to the Ultimate Surprise & Delight Campaign
8 Steps to the Ultimate Surprise & Delight Campaign 8 Steps to the Ultimate Surprise & Delight Campaign
8 Steps to the Ultimate Surprise & Delight Campaign Digital Roots
 
5 traits money making entrepreneurs pose
5 traits money making entrepreneurs pose5 traits money making entrepreneurs pose
5 traits money making entrepreneurs poseArikrishnan Subramanian
 
CRM_CustomerAquisition_LeaLe20
CRM_CustomerAquisition_LeaLe20CRM_CustomerAquisition_LeaLe20
CRM_CustomerAquisition_LeaLe20TRUC_LE
 
Marketing in the world of COVID
Marketing in the world of COVIDMarketing in the world of COVID
Marketing in the world of COVIDNolan Gorniak
 
Brighter Marketing
Brighter MarketingBrighter Marketing
Brighter MarketingSiobhanLees
 
Electronic incentives presentation for companies (2)
Electronic incentives   presentation for companies (2)Electronic incentives   presentation for companies (2)
Electronic incentives presentation for companies (2)hotels etc
 
What are incentives and why use incentives
What are incentives and why use incentivesWhat are incentives and why use incentives
What are incentives and why use incentiveshotels etc
 
Building Customer Inventory by Steve Cloward
Building Customer Inventory by Steve ClowardBuilding Customer Inventory by Steve Cloward
Building Customer Inventory by Steve ClowardGrow Utah Ventures
 
The Art of selling value
The Art of selling valueThe Art of selling value
The Art of selling valueSyed Bilal
 
3 Ways Businesses Can Earn New Loyal Customers
3 Ways Businesses Can Earn New Loyal Customers3 Ways Businesses Can Earn New Loyal Customers
3 Ways Businesses Can Earn New Loyal CustomersSteely & Smith Insurance
 
12 checklists to start your fashion boutique
12 checklists to start your fashion boutique12 checklists to start your fashion boutique
12 checklists to start your fashion boutiqueSonysamal1
 
LocalMaven Referral Network
LocalMaven Referral NetworkLocalMaven Referral Network
LocalMaven Referral NetworkLocalMaven
 
Parry Demo V1.2
Parry Demo V1.2Parry Demo V1.2
Parry Demo V1.2parryinc
 

Mais procurados (20)

Theecustomer advantage
Theecustomer advantageTheecustomer advantage
Theecustomer advantage
 
Book_GuideToGettingAffluentBuyers
Book_GuideToGettingAffluentBuyersBook_GuideToGettingAffluentBuyers
Book_GuideToGettingAffluentBuyers
 
8 Steps to the Ultimate Surprise & Delight Campaign
8 Steps to the Ultimate Surprise & Delight Campaign 8 Steps to the Ultimate Surprise & Delight Campaign
8 Steps to the Ultimate Surprise & Delight Campaign
 
5 traits money making entrepreneurs pose
5 traits money making entrepreneurs pose5 traits money making entrepreneurs pose
5 traits money making entrepreneurs pose
 
CRM_CustomerAquisition_LeaLe20
CRM_CustomerAquisition_LeaLe20CRM_CustomerAquisition_LeaLe20
CRM_CustomerAquisition_LeaLe20
 
Marketing in the world of COVID
Marketing in the world of COVIDMarketing in the world of COVID
Marketing in the world of COVID
 
Brighter Marketing
Brighter MarketingBrighter Marketing
Brighter Marketing
 
Free Your Mind and Your Wallet Will Follow
Free Your Mind and Your Wallet Will FollowFree Your Mind and Your Wallet Will Follow
Free Your Mind and Your Wallet Will Follow
 
Electronic incentives presentation for companies (2)
Electronic incentives   presentation for companies (2)Electronic incentives   presentation for companies (2)
Electronic incentives presentation for companies (2)
 
Restaurant Startup Guide
Restaurant Startup GuideRestaurant Startup Guide
Restaurant Startup Guide
 
What are incentives and why use incentives
What are incentives and why use incentivesWhat are incentives and why use incentives
What are incentives and why use incentives
 
Sales insider tricks edition
Sales insider tricks editionSales insider tricks edition
Sales insider tricks edition
 
Building Customer Inventory by Steve Cloward
Building Customer Inventory by Steve ClowardBuilding Customer Inventory by Steve Cloward
Building Customer Inventory by Steve Cloward
 
Exit Stage Right
Exit Stage RightExit Stage Right
Exit Stage Right
 
The Art of selling value
The Art of selling valueThe Art of selling value
The Art of selling value
 
3 Ways Businesses Can Earn New Loyal Customers
3 Ways Businesses Can Earn New Loyal Customers3 Ways Businesses Can Earn New Loyal Customers
3 Ways Businesses Can Earn New Loyal Customers
 
12 checklists to start your fashion boutique
12 checklists to start your fashion boutique12 checklists to start your fashion boutique
12 checklists to start your fashion boutique
 
M104 gl summary
M104 gl summaryM104 gl summary
M104 gl summary
 
LocalMaven Referral Network
LocalMaven Referral NetworkLocalMaven Referral Network
LocalMaven Referral Network
 
Parry Demo V1.2
Parry Demo V1.2Parry Demo V1.2
Parry Demo V1.2
 

Semelhante a The loyalty is a complex issue

How Your Brand Can Effectively Gain Loyalty
How Your Brand Can Effectively Gain LoyaltyHow Your Brand Can Effectively Gain Loyalty
How Your Brand Can Effectively Gain LoyaltyClutch
 
Matt Crowe - Top 3 business tips
Matt Crowe - Top 3 business tipsMatt Crowe - Top 3 business tips
Matt Crowe - Top 3 business tipsMatt Crowe
 
5 secrets coming back
5 secrets coming back5 secrets coming back
5 secrets coming backFivestars
 
Premier EPOS Staff training manual
Premier EPOS Staff training manualPremier EPOS Staff training manual
Premier EPOS Staff training manualPremier EPOS
 
Mobile Marketing For Small Business: Loyalty And Lead Generation
Mobile Marketing For Small Business: Loyalty And Lead GenerationMobile Marketing For Small Business: Loyalty And Lead Generation
Mobile Marketing For Small Business: Loyalty And Lead GenerationDerek Morgan
 
Blog.antavo.com grand prize-guide_how_to_get_prospects_to_your_email_list_fro...
Blog.antavo.com grand prize-guide_how_to_get_prospects_to_your_email_list_fro...Blog.antavo.com grand prize-guide_how_to_get_prospects_to_your_email_list_fro...
Blog.antavo.com grand prize-guide_how_to_get_prospects_to_your_email_list_fro...Timi Garai
 
The 7 Reasons Engagement Improves Return on Your Marketing Investment
The 7 Reasons Engagement Improves Return on Your Marketing InvestmentThe 7 Reasons Engagement Improves Return on Your Marketing Investment
The 7 Reasons Engagement Improves Return on Your Marketing InvestmentMarketo
 
Acuity Frontline Thinking Summer 2013
Acuity Frontline Thinking Summer 2013Acuity Frontline Thinking Summer 2013
Acuity Frontline Thinking Summer 2013We are Acuity
 
A to Z of Customer Experience
A to Z of Customer ExperienceA to Z of Customer Experience
A to Z of Customer ExperienceMark Conway
 
5 Consejos Para Crear Una Experiencia Excepcional de eCommerce
5 Consejos Para Crear Una Experiencia Excepcional de eCommerce5 Consejos Para Crear Una Experiencia Excepcional de eCommerce
5 Consejos Para Crear Una Experiencia Excepcional de eCommerceClikéalo WSI
 
The view from the dark side
The view from the dark sideThe view from the dark side
The view from the dark sideTom Lucas
 
Influencing x talk austtrue
Influencing x talk austtrueInfluencing x talk austtrue
Influencing x talk austtrueLal Sujanani
 
Natural_Training_Commercial_Culture_Whitepaper
Natural_Training_Commercial_Culture_WhitepaperNatural_Training_Commercial_Culture_Whitepaper
Natural_Training_Commercial_Culture_WhitepaperRobert Driver
 
5 Keys to an Amazing Value Proposition
5 Keys to an Amazing Value Proposition5 Keys to an Amazing Value Proposition
5 Keys to an Amazing Value PropositionCarl Hartman
 
Marketing 101 Powerpoint Colorado Springs Ewi
Marketing 101 Powerpoint   Colorado Springs EwiMarketing 101 Powerpoint   Colorado Springs Ewi
Marketing 101 Powerpoint Colorado Springs Ewiseikotran
 
How to start a successful small business
How to start a successful small businessHow to start a successful small business
How to start a successful small businessPROF. PUTTU GURU PRASAD
 
How to Start a Successful Small Business: Tips to Startup Entrepreneurs
How to Start a Successful Small Business: Tips to Startup EntrepreneursHow to Start a Successful Small Business: Tips to Startup Entrepreneurs
How to Start a Successful Small Business: Tips to Startup EntrepreneursPowerHomeBiz.com
 

Semelhante a The loyalty is a complex issue (20)

How Your Brand Can Effectively Gain Loyalty
How Your Brand Can Effectively Gain LoyaltyHow Your Brand Can Effectively Gain Loyalty
How Your Brand Can Effectively Gain Loyalty
 
Matt Crowe - Top 3 business tips
Matt Crowe - Top 3 business tipsMatt Crowe - Top 3 business tips
Matt Crowe - Top 3 business tips
 
5 secrets coming back
5 secrets coming back5 secrets coming back
5 secrets coming back
 
Premier EPOS Staff training manual
Premier EPOS Staff training manualPremier EPOS Staff training manual
Premier EPOS Staff training manual
 
Mobile Marketing For Small Business: Loyalty And Lead Generation
Mobile Marketing For Small Business: Loyalty And Lead GenerationMobile Marketing For Small Business: Loyalty And Lead Generation
Mobile Marketing For Small Business: Loyalty And Lead Generation
 
Blog.antavo.com grand prize-guide_how_to_get_prospects_to_your_email_list_fro...
Blog.antavo.com grand prize-guide_how_to_get_prospects_to_your_email_list_fro...Blog.antavo.com grand prize-guide_how_to_get_prospects_to_your_email_list_fro...
Blog.antavo.com grand prize-guide_how_to_get_prospects_to_your_email_list_fro...
 
Advertising
AdvertisingAdvertising
Advertising
 
The 7 Reasons Engagement Improves Return on Your Marketing Investment
The 7 Reasons Engagement Improves Return on Your Marketing InvestmentThe 7 Reasons Engagement Improves Return on Your Marketing Investment
The 7 Reasons Engagement Improves Return on Your Marketing Investment
 
Acuity Frontline Thinking Summer 2013
Acuity Frontline Thinking Summer 2013Acuity Frontline Thinking Summer 2013
Acuity Frontline Thinking Summer 2013
 
A to Z of Customer Experience
A to Z of Customer ExperienceA to Z of Customer Experience
A to Z of Customer Experience
 
5 Consejos Para Crear Una Experiencia Excepcional de eCommerce
5 Consejos Para Crear Una Experiencia Excepcional de eCommerce5 Consejos Para Crear Una Experiencia Excepcional de eCommerce
5 Consejos Para Crear Una Experiencia Excepcional de eCommerce
 
Message construction
Message constructionMessage construction
Message construction
 
The view from the dark side
The view from the dark sideThe view from the dark side
The view from the dark side
 
Influencing x talk austtrue
Influencing x talk austtrueInfluencing x talk austtrue
Influencing x talk austtrue
 
Natural_Training_Commercial_Culture_Whitepaper
Natural_Training_Commercial_Culture_WhitepaperNatural_Training_Commercial_Culture_Whitepaper
Natural_Training_Commercial_Culture_Whitepaper
 
5 Keys to an Amazing Value Proposition
5 Keys to an Amazing Value Proposition5 Keys to an Amazing Value Proposition
5 Keys to an Amazing Value Proposition
 
Marketing 101 Powerpoint Colorado Springs Ewi
Marketing 101 Powerpoint   Colorado Springs EwiMarketing 101 Powerpoint   Colorado Springs Ewi
Marketing 101 Powerpoint Colorado Springs Ewi
 
How to start a successful small business
How to start a successful small businessHow to start a successful small business
How to start a successful small business
 
How to Start a Successful Small Business: Tips to Startup Entrepreneurs
How to Start a Successful Small Business: Tips to Startup EntrepreneursHow to Start a Successful Small Business: Tips to Startup Entrepreneurs
How to Start a Successful Small Business: Tips to Startup Entrepreneurs
 
Customer retention
Customer retentionCustomer retention
Customer retention
 

Último

Michael Kors marketing assignment swot analysis
Michael Kors marketing assignment swot analysisMichael Kors marketing assignment swot analysis
Michael Kors marketing assignment swot analysisjunaid794917
 
15 Tactics to Scale Your Trade Show Marketing Strategy
15 Tactics to Scale Your Trade Show Marketing Strategy15 Tactics to Scale Your Trade Show Marketing Strategy
15 Tactics to Scale Your Trade Show Marketing StrategyBlue Atlas Marketing
 
From Chance to Choice - Tactical Link Building for International SEO
From Chance to Choice - Tactical Link Building for International SEOFrom Chance to Choice - Tactical Link Building for International SEO
From Chance to Choice - Tactical Link Building for International SEOSzymon Słowik
 
Prezentare Brandfluence 2023 - Social Media Trends
Prezentare Brandfluence 2023 - Social Media TrendsPrezentare Brandfluence 2023 - Social Media Trends
Prezentare Brandfluence 2023 - Social Media TrendsCristian Manafu
 
social media optimization complete indroduction
social media optimization complete indroductionsocial media optimization complete indroduction
social media optimization complete indroductioninfoshraddha747
 
Best digital marketing e-book form bignners
Best digital marketing e-book form bignnersBest digital marketing e-book form bignners
Best digital marketing e-book form bignnersmuntasibkhan58
 
Codes and Conventions of Film Magazine Websites.pptx
Codes and Conventions of Film Magazine Websites.pptxCodes and Conventions of Film Magazine Websites.pptx
Codes and Conventions of Film Magazine Websites.pptxGeorgeCulica
 
Infographics about SEO strategies and uses
Infographics about SEO strategies and usesInfographics about SEO strategies and uses
Infographics about SEO strategies and usesbhavanirupeshmoksha
 
Common Culture: Paul Willis Symbolic Creativity
Common Culture: Paul Willis Symbolic CreativityCommon Culture: Paul Willis Symbolic Creativity
Common Culture: Paul Willis Symbolic CreativityMonishka Adhikari
 
Understanding the Affiliate Marketing Channel; the short guide
Understanding the Affiliate Marketing Channel; the short guideUnderstanding the Affiliate Marketing Channel; the short guide
Understanding the Affiliate Marketing Channel; the short guidePartnercademy
 
McDonald's: A Journey Through Time (PPT)
McDonald's: A Journey Through Time (PPT)McDonald's: A Journey Through Time (PPT)
McDonald's: A Journey Through Time (PPT)DEVARAJV16
 
The 10 Most Influential CMO's Leading the Way of Success, 2024 (Final file) (...
The 10 Most Influential CMO's Leading the Way of Success, 2024 (Final file) (...The 10 Most Influential CMO's Leading the Way of Success, 2024 (Final file) (...
The 10 Most Influential CMO's Leading the Way of Success, 2024 (Final file) (...CIO Business World
 
Unlocking Passive Income: The Power of Affiliate Marketing
Unlocking Passive Income: The Power of Affiliate MarketingUnlocking Passive Income: The Power of Affiliate Marketing
Unlocking Passive Income: The Power of Affiliate MarketingDaniel
 
Miss Immigrant USA Activity Pageant Program.pdf
Miss Immigrant USA Activity Pageant Program.pdfMiss Immigrant USA Activity Pageant Program.pdf
Miss Immigrant USA Activity Pageant Program.pdfMagdalena Kulisz
 
The Evolution of Internet : How consumers use technology and its impact on th...
The Evolution of Internet : How consumers use technology and its impact on th...The Evolution of Internet : How consumers use technology and its impact on th...
The Evolution of Internet : How consumers use technology and its impact on th...sowmyrao14
 
Digital Marketing in 5G Era - Digital Transformation in 5G Age
Digital Marketing in 5G Era - Digital Transformation in 5G AgeDigital Marketing in 5G Era - Digital Transformation in 5G Age
Digital Marketing in 5G Era - Digital Transformation in 5G AgeDigiKarishma
 
2024's Top PPC Tactics: Triple Your Google Ads Local Leads
2024's Top PPC Tactics: Triple Your Google Ads Local Leads2024's Top PPC Tactics: Triple Your Google Ads Local Leads
2024's Top PPC Tactics: Triple Your Google Ads Local LeadsSearch Engine Journal
 
Codes and Conventions of Film Magazine Covers.pptx
Codes and Conventions of Film Magazine Covers.pptxCodes and Conventions of Film Magazine Covers.pptx
Codes and Conventions of Film Magazine Covers.pptxGeorgeCulica
 
top marketing posters - Fresh Spar Technologies - Manojkumar C
top marketing posters - Fresh Spar Technologies - Manojkumar Ctop marketing posters - Fresh Spar Technologies - Manojkumar C
top marketing posters - Fresh Spar Technologies - Manojkumar CManojkumar C
 
When to use Machine Learning Models in SEO and Which ones to use - Lazarina S...
When to use Machine Learning Models in SEO and Which ones to use - Lazarina S...When to use Machine Learning Models in SEO and Which ones to use - Lazarina S...
When to use Machine Learning Models in SEO and Which ones to use - Lazarina S...LazarinaStoyanova
 

Último (20)

Michael Kors marketing assignment swot analysis
Michael Kors marketing assignment swot analysisMichael Kors marketing assignment swot analysis
Michael Kors marketing assignment swot analysis
 
15 Tactics to Scale Your Trade Show Marketing Strategy
15 Tactics to Scale Your Trade Show Marketing Strategy15 Tactics to Scale Your Trade Show Marketing Strategy
15 Tactics to Scale Your Trade Show Marketing Strategy
 
From Chance to Choice - Tactical Link Building for International SEO
From Chance to Choice - Tactical Link Building for International SEOFrom Chance to Choice - Tactical Link Building for International SEO
From Chance to Choice - Tactical Link Building for International SEO
 
Prezentare Brandfluence 2023 - Social Media Trends
Prezentare Brandfluence 2023 - Social Media TrendsPrezentare Brandfluence 2023 - Social Media Trends
Prezentare Brandfluence 2023 - Social Media Trends
 
social media optimization complete indroduction
social media optimization complete indroductionsocial media optimization complete indroduction
social media optimization complete indroduction
 
Best digital marketing e-book form bignners
Best digital marketing e-book form bignnersBest digital marketing e-book form bignners
Best digital marketing e-book form bignners
 
Codes and Conventions of Film Magazine Websites.pptx
Codes and Conventions of Film Magazine Websites.pptxCodes and Conventions of Film Magazine Websites.pptx
Codes and Conventions of Film Magazine Websites.pptx
 
Infographics about SEO strategies and uses
Infographics about SEO strategies and usesInfographics about SEO strategies and uses
Infographics about SEO strategies and uses
 
Common Culture: Paul Willis Symbolic Creativity
Common Culture: Paul Willis Symbolic CreativityCommon Culture: Paul Willis Symbolic Creativity
Common Culture: Paul Willis Symbolic Creativity
 
Understanding the Affiliate Marketing Channel; the short guide
Understanding the Affiliate Marketing Channel; the short guideUnderstanding the Affiliate Marketing Channel; the short guide
Understanding the Affiliate Marketing Channel; the short guide
 
McDonald's: A Journey Through Time (PPT)
McDonald's: A Journey Through Time (PPT)McDonald's: A Journey Through Time (PPT)
McDonald's: A Journey Through Time (PPT)
 
The 10 Most Influential CMO's Leading the Way of Success, 2024 (Final file) (...
The 10 Most Influential CMO's Leading the Way of Success, 2024 (Final file) (...The 10 Most Influential CMO's Leading the Way of Success, 2024 (Final file) (...
The 10 Most Influential CMO's Leading the Way of Success, 2024 (Final file) (...
 
Unlocking Passive Income: The Power of Affiliate Marketing
Unlocking Passive Income: The Power of Affiliate MarketingUnlocking Passive Income: The Power of Affiliate Marketing
Unlocking Passive Income: The Power of Affiliate Marketing
 
Miss Immigrant USA Activity Pageant Program.pdf
Miss Immigrant USA Activity Pageant Program.pdfMiss Immigrant USA Activity Pageant Program.pdf
Miss Immigrant USA Activity Pageant Program.pdf
 
The Evolution of Internet : How consumers use technology and its impact on th...
The Evolution of Internet : How consumers use technology and its impact on th...The Evolution of Internet : How consumers use technology and its impact on th...
The Evolution of Internet : How consumers use technology and its impact on th...
 
Digital Marketing in 5G Era - Digital Transformation in 5G Age
Digital Marketing in 5G Era - Digital Transformation in 5G AgeDigital Marketing in 5G Era - Digital Transformation in 5G Age
Digital Marketing in 5G Era - Digital Transformation in 5G Age
 
2024's Top PPC Tactics: Triple Your Google Ads Local Leads
2024's Top PPC Tactics: Triple Your Google Ads Local Leads2024's Top PPC Tactics: Triple Your Google Ads Local Leads
2024's Top PPC Tactics: Triple Your Google Ads Local Leads
 
Codes and Conventions of Film Magazine Covers.pptx
Codes and Conventions of Film Magazine Covers.pptxCodes and Conventions of Film Magazine Covers.pptx
Codes and Conventions of Film Magazine Covers.pptx
 
top marketing posters - Fresh Spar Technologies - Manojkumar C
top marketing posters - Fresh Spar Technologies - Manojkumar Ctop marketing posters - Fresh Spar Technologies - Manojkumar C
top marketing posters - Fresh Spar Technologies - Manojkumar C
 
When to use Machine Learning Models in SEO and Which ones to use - Lazarina S...
When to use Machine Learning Models in SEO and Which ones to use - Lazarina S...When to use Machine Learning Models in SEO and Which ones to use - Lazarina S...
When to use Machine Learning Models in SEO and Which ones to use - Lazarina S...
 

The loyalty is a complex issue

  • 1. The Loyalty is a complex issue, and ultimately depends not only on the actions of a company, but the interaction of the whole environment. All competitors make their effort to retain, but consumers are not true essence, as often happens in the love camp. If your active a new action to improve your loyalty system, rest assured that competition not only follow your movements, but you could generate ideas faster than your! So the more flexible but thinking always wins. Create a Loyalty card. If your company has a sufficient collection, you can create a loyalty card. I remember as a child (I'm Alvaro April Dineroclub CEO) and loyalty cards were still inadequate, a signature toy Colombia, offered a card Nacoralito Club (Nacoral was the company) and I came a cardboard card mail to you. That caught the attention of thousands of children who felt special in Nacoralito Club. Today all major companies have their loyalty card (no longer new) and fat wallet with so much plastic. People are saturated cards in supermarkets, clubs, plastic money (credit or debit cards, etc.). That's why your card has to be the winner, the most profitable (or illusions provides) to your client prefers to expel from its loyalty card wallet from your competitors. And how to feed that card? You have to create miles or points, which are proportional to the volume of purchases. Connecting hearts. The customer loyalty stems from a shopping experience that creates strong psychological connections. “The attachment to a business is a question of emotions through links that cannot be measured." Are circumstances that have come in many forms: family tradition, by the scent and ambience of its stores because you learn your full name, they know your tastes, because they make discounts to meet you. But be careful, because when that connection is broken come heartbreak that as in the romantic world would have strong repercussions against your brand. You should always remember that this connection should be mutual: The customer will love you only if you show him your love to him (as a company, but this is reflected in the eyes and attention of your employees). You gain nothing by giving the best prizes redeem points if staff did not smile with your customers and not know their names. faithful The " element of surprise " It's good to develop a campaign that captures the attention of your customer. For these cases the BTL (below the line or street marketing campaign) plays a very important role. Many times Humor, a unique show, make a different experience to the user causes it to surprise you with the way your brand and attract you will first top of the mind (your mind). These surprises make it much more difficult for your competitors to imitate you. The most flexible always win market share (market share).
  • 2. Chess Plays great, no shrapnel shots Usually companies do not care about a thousand things and activities to win customers, but really the winners are those who know how to play with a cool head and make plays chess master and not a multitude of activities you will not differentiate from competitors. The two-way communication We must establish a continuous communication channel. Today internet makes things much. Before it was done by mail or online customer, but not all are encouraged to call. Today internet is at your fingertips and allows you to connect bidirectional. mujeresfieles Provide added value It is always good to offer something more. Any value added will make customers feel important. The added value goes from a back rub when on a plane, spend one delicious cake in a store, and show videos which teach to make up when you sell cosmetics or something crazy idea that you can think as an entrepreneur. Benefit Segmentation and Stratification What you must do is separate levels to customers, and perhaps even provide loyalty cards of different colors for all to see why treat them with better conditions. We must be fair, though. Customers with more privileges must always be the most profitable for your company, without any cronyism. Today a company can choose their preferred customers in the same way that customers select their own flagship products. If a client profile is not yours, let it go to competition. REWARDS Acting in Time You have to be very attentive to the sales curves. If you notice that the curve goes up, you should intensify the good you're doing and if low, you must change these details out of love to your client and add new elements that differentiate you from competitors. Reactivation of your VIP clients Do not allow good clients stop using. You should never let your strong decrease portfolio of clients; according to the Pareto curve are 20% of your customers, who make 80 % of your earnings.
  • 3. This principle was empirically suggested by Vilfredo Pareto in 1895, says roughly that if we take a population, we can see that there are two groups of individuals. A group of about 20% of all people accumulates 80% of something, while the remaining 80% of individuals will have only 20% of that same something. Since Pareto reached this result empirically, through observation and analysis of the data taking, these results are not analytical, and will vary accordingly. generate emotions Should surround the products and services that make emotional variables competitive, although not the best. A typical fragrance with a fabulous package is very valuable and can be your differential against your competitors. competition It is important to strengthen the relationship with customers and try to catch the competition: first come always wins. Easiest thing in the world will always be looking for the type of client and consume your product. When you're a leader, you are strong, but very vulnerable because all the competitors go after your customers. When you are average or small business have the advantage to try and differentiate your customers, giving them a more personalized experience. Today’s technology makes it possible to turn your business that your customers know more. espionage Do not rest on your laurels. Always be valid monitor your competitors and glad to be able to learn from your competitors. If there are good competitors, your job will be fun and full of setbacks. Of those shocks feed our spirit “marketers”. Never stop making detailed knowledge of your competitors to keep your market! The price is not negotiable If orecio is sales, your customers will buy more temporarily, but when you go to raise your price, no one will buy the new value. Lowering the price is a symptom of declining business. So if you reduce your prices is the market value, but not by desperation to increase your sales. Your gifts are useless, what they want is your smile In the end the most expensive brands are those that know woo customers. Kindness and good deal on the price premium. Human interaction is the lifeblood that catches customers. You can have a giant business, but if your business does not have “A Soul" or very special person who is magnet for your customers, your entire investment will founder. See more about loyalty cards UK