This document provides an overview of Raytheon Professional Services, a global training company. It summarizes Raytheon's services, global footprint with offices in over 100 countries, clients in various industries, scope of work including hours of training delivered, and focus areas including learning technologies, blended learning approaches, and measurement of training impact. It also provides an example case study of work with GM that improved customer satisfaction metrics through technical training for dealerships.

1. Business
Overview
2011
Copyright © 2011 Raytheon Company. All rights reserved.
Customer Success Is Our Mission is a registered trademark of Raytheon Company.

2. WHO WE ARE
With over 1,000 professionals in over 100
countries, speaking 40 languages,
Raytheon Professional Services helps
leading organizations reinvent the way
they deliver training across the global
enterprise.
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3. Global Footprint
RPS - Dallas, TX RPS – Frankfurt
RPS - Detroit, MI RPS – Melbourne
RPS – Singapore RPS - Shanghai
PTS – Mexico City
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4. Who We Serve
Automotive Industrial Defense / Financial Other
OEM / Equipment Public Services
Aftermarket
BM
W
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5. The Scope of Our Global Work Last Year
12,100 hours of finished training content
developed
7.4 million hours of training delivered
2.5 million assessments administered
245,000 inquiries responded to by client
support centers
3 million individual training registrations
processed
2.1 million training events administered
10,000 hours of consultant services
delivered
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6. Our Field of Play
solution design
vendor
management measurement &
services
evaluation
learning assessment
training support
staffing services training delivery
program management
content content
coaching
technology
integration &
assessment & management
evaluation
content curriculum
integrated application
consulting analysis hosting
learning
content
development solution mLearning
content design learning management
learning content systems
off‐the‐shelf management
technical virtual classroom /
training web collaboration
Platforms
off‐the‐shelf eLearning
business skills
training
infrastructure
technology
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7. ADDIE Process
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8. Blended Learning Today & Tomorrow
Yesterday Today Hands-on Tomorrow Virtual Worlds &
Serious Games
Video
Instructor
Based
Training
(IBT) Simulations
Collaborative Learning
eLearning
Emerging
issues mLearning
Virtual broadcasts
Classroom Blogs & Wikis
Training
(VCT)
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9. Informal Learning
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10. Automotive Simulation
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11. Healthcare Simulation
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12. Virtual Classroom Training (VCT)
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13. Video on Demand (VoD)
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14. Another dimension to hands-on training
Adding a powerful learning
dimension through animations,
video, interactive exercises and
access to the internet
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15. Using 3D Graphics
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16. Managed mLearning
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17. Training Support Services (TSS)
Our international network
of service centers
provide learner support
& guidance to facilitate
over 3M training
registrations & 2.5M
assessments annually
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18. TECHNOLOGY &
SUPPORT SERVICES
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19. Full Featured
Learning Management System
Multi-lingual
Customizable business rules
Ability to launch web-based
courses – SCORM Conformant
Integrated instructor/class
management
Built-in portal and resource
repositories
Training history with ability to
view and print Certificates
Individual training paths
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20. Customer Focused LMS
Individual Schedule-At- Product Custom Reporting by
Training Paths A-Glance Information Class
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21. MEASUREMENT
AND CASE STUDIES
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22. Value Delivered: GM US Case Study
Customer’s Objectives: Improve “Fix it Right the First Time,”
and thus enhance customer satisfaction
Results
Customer ratings for Fix
It Right the First Time
% techs meeting Service
Training Standards
Year 1 Year 2
“Raytheon Professional Services continues to do an outstanding job in providing technician
training to GM dealerships. We are completing record levels of technical training and achieving
record levels of dealer satisfaction with the training provided.” Exec. Director, Service Parts, GM
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