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March 27, 2006. Call in at 12:55 pm Eastern Time Ron Rogowski Senior Analyst Forrester Research Teleconference How Japanese Brands Succeed Online
Agenda ,[object Object],[object Object],[object Object]
Brand is a hot topic in Japan ,[object Object],[object Object],[object Object]
“Brand” can mean many things ,[object Object],[object Object],[object Object]
For consumers, a brand is an experience ,[object Object],[object Object]
The Relative Importance Of Communicating Image And Delivering  Value By Touchpoint June 2005, Best Practices  “How Brands Succeed Online”
Brand image: Measured by how well a site communicates and supports brand positioning ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Brand positioning examples: Criteria: Is the brand supported by . . .
Scoring for brand image reviews June 2005, Best Practices  “How Brands Succeed Online”
Results Of Brand Image Reviews Of 12 Major Japanese Sites In Three Industries December 2005, Best Practices  “How Japanese Brands Succeed Online”
Results Of Brand Image Reviews Of 12 Major Japanese Sites In Three Industries (Cont.) December 2005, Best Practices  “How Japanese Brands Succeed Online”
Results Of Brand Image Reviews Of 12 Major Japanese Sites In Three Industries (Cont.) December 2005, Best Practices  “How Japanese Brands Succeed Online”
Three of 12 sites passed our brand image tests  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Key elements of Nissan brand positioning ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
+  “Enrich lives”
+  “Pursue safety”
+  Video shows high resolution close ups of interior and exterior views (attractive cars)
Key elements of Mazda brand positioning ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
+  Site moves fast and is highly responsive
+  Imagery is stylish and page loads “zoom-zoom”
Key elements of Toyota brand positioning ,[object Object],[object Object],[object Object]
+  Toyota’s Welcab showcases “innovation” and commitment to “improving society”
+  An entire section devoted to eco-cars shows innovation and environmentalism
Brand action: ,[object Object],[object Object],Measured by how well a site supports the goals of target users
Brand action evaluation criteria ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Results Of Brand Action Reviews Of 12 Major Japanese Sites In Three Industries December 2005, Best Practices  “How Japanese Brands Succeed Online”
Results Of Brand Action Reviews Of 12 Major Japanese Sites In Three Industries (Cont.) December 2005, Best Practices  “How Japanese Brands Succeed Online”
Results Of Brand Action Reviews Of 12 Major Japanese Sites In Three Industries (Cont.) December 2005, Best Practices  “How Japanese Brands Succeed Online”
Just one passed our brand action tests  ,[object Object],[object Object],Sumitomo-Mitsui Bank   11  Sharp 4  Resona Bank 2
+  Users can clearly see which loans are for first timers
+  Users can attend seminars that explain the lending process
+  Rates are prominently displayed
+  There is even information about how to compare loans
+  Calculate rates by home cost or by how much you can afford to pay each month
+  When users select a term, rates auto fill
Results From Brand Reviews Of 12 Major Japanese Sites In Three Industries December 2005, Best Practices  “How Japanese Brands Succeed Online”
Results From Brand Reviews Of 16 US Sites June 2005, Best Practices  “How Brands Succeed Online”
What does it mean for non-Japanese firms? ,[object Object],[object Object],[object Object]
Recommendations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Summary ,[object Object],[object Object],[object Object]
Selected bibliography ,[object Object],[object Object],[object Object],[object Object]
Thank you Ron Rogowski +1 916/772-5931 [email_address]   www.forrester.com

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  • 1. March 27, 2006. Call in at 12:55 pm Eastern Time Ron Rogowski Senior Analyst Forrester Research Teleconference How Japanese Brands Succeed Online
  • 2.
  • 3.
  • 4.
  • 5.
  • 6. The Relative Importance Of Communicating Image And Delivering Value By Touchpoint June 2005, Best Practices “How Brands Succeed Online”
  • 7.
  • 8. Scoring for brand image reviews June 2005, Best Practices “How Brands Succeed Online”
  • 9. Results Of Brand Image Reviews Of 12 Major Japanese Sites In Three Industries December 2005, Best Practices “How Japanese Brands Succeed Online”
  • 10. Results Of Brand Image Reviews Of 12 Major Japanese Sites In Three Industries (Cont.) December 2005, Best Practices “How Japanese Brands Succeed Online”
  • 11. Results Of Brand Image Reviews Of 12 Major Japanese Sites In Three Industries (Cont.) December 2005, Best Practices “How Japanese Brands Succeed Online”
  • 12.
  • 13.
  • 14. + “Enrich lives”
  • 15. + “Pursue safety”
  • 16. + Video shows high resolution close ups of interior and exterior views (attractive cars)
  • 17.
  • 18. + Site moves fast and is highly responsive
  • 19. + Imagery is stylish and page loads “zoom-zoom”
  • 20.
  • 21. + Toyota’s Welcab showcases “innovation” and commitment to “improving society”
  • 22. + An entire section devoted to eco-cars shows innovation and environmentalism
  • 23.
  • 24.
  • 25. Results Of Brand Action Reviews Of 12 Major Japanese Sites In Three Industries December 2005, Best Practices “How Japanese Brands Succeed Online”
  • 26. Results Of Brand Action Reviews Of 12 Major Japanese Sites In Three Industries (Cont.) December 2005, Best Practices “How Japanese Brands Succeed Online”
  • 27. Results Of Brand Action Reviews Of 12 Major Japanese Sites In Three Industries (Cont.) December 2005, Best Practices “How Japanese Brands Succeed Online”
  • 28.
  • 29. + Users can clearly see which loans are for first timers
  • 30. + Users can attend seminars that explain the lending process
  • 31. + Rates are prominently displayed
  • 32. + There is even information about how to compare loans
  • 33. + Calculate rates by home cost or by how much you can afford to pay each month
  • 34. + When users select a term, rates auto fill
  • 35. Results From Brand Reviews Of 12 Major Japanese Sites In Three Industries December 2005, Best Practices “How Japanese Brands Succeed Online”
  • 36. Results From Brand Reviews Of 16 US Sites June 2005, Best Practices “How Brands Succeed Online”
  • 37.
  • 38.
  • 39.
  • 40.
  • 41. Thank you Ron Rogowski +1 916/772-5931 [email_address] www.forrester.com

Notas do Editor

  1. Use a “+” as the bullet for a positive/pass, use “-“ as the symbol for a negative/fail.
  2. Use a “+” as the bullet for a positive/pass, use “-“ as the symbol for a negative/fail.
  3. This looks pretty promising. Fonts are decent size. Color is used is a subtle fashion. It’s easy to differentiate for new home buyers and for people who already own homes. There are also some additional links to things like a simulator and seminars about borrowing money.
  4. Use a “+” as the bullet for a positive/pass, use “-“ as the symbol for a negative/fail.
  5. Use a “+” as the bullet for a positive/pass, use “-“ as the symbol for a negative/fail.
  6. Great information about rates, loan durations and payment options. This is very helpful.
  7. You can calculate by how much you want to pay vs. the price of the home you are looking to buy
  8. Rates auto fill with what is currently on offer.