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Based On The Work Of Marketing Evolution - Ad Age, Cover Story, August 2006 Source: Advertising Age Annual Top 10 Lists (Book of Tens), December 2006  “ Most important  advertising research  since the early 1990s” #1
Overcoming The Challenge of Integrated Marketing Communication Measurement
Overcoming The Challenge of Integrated Marketing Communication Measurement ,[object Object],[object Object],[object Object],[object Object]
Return On Marketing Objectives (ROMO) Purchase Funnel Analysis ,[object Object],[object Object],[object Object],$$$ $$$
The Measurement Challenge  Best Practice Worst Practice Marketing Evolution ROMO ,[object Object],[object Object],[object Object],Regression  Modeling
Best Practice In Complex Measurement
Effectiveness Optimized Mix TV  % Online  % Magazine  % Newspaper  % OOH %
ROMO: Best-Practice In ROI Measurement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],For independent assessment, see the reviews, endorsement and references of ROMO as best practice. Breakthrough New Methodology, Broadly Validated Magazine Publisher of America
II. Chrysler Sebring Case Study
Business Goal ,[object Object],[object Object],[object Object],[object Object]
Analysis Which Media Mix and Message Mix Best Achieve The Goal?
“ Planting the Seed vs. Harvesting” Vs. # Sales Awareness Relevancy
The Funnel: Competitive Dynamics ,[object Object],[object Object],Familiarity is the bottleneck for Sebring.  It constrains sales growth.  Key challenge for Sebring:  Growing Familiarity of the new Sebring. Supporting data will show that messages conveying  fuel efficiency and personal relevancy  of the Sebring are best poised for increasing Familiarity. 90% 30% 60% 60%   Funnel Flow Awareness Familiarity  100% 60% 30% 73% 39% Conversion Rates Accord/Camry Sebring
“ Surround Sound Marketing” “ Each element of the marketing mix must find its own strength and leverage it to surround the consumer with a synergistic and consistent message.”
Statistically significant differences (90%) are highlighted How did individual media contribute to campaign success metrics? Individual Media Impact Decomposed Media Impact Total Awareness Recognition Familiarity (T2B) Purchase Intent (T2B) Total Awareness Recognition Familiarity (T2B) Not Sig Purchase Intent (T2B) Not Sig Not Sig Not Sig While several media impact awareness, magazine is the main driver of familiarity
Note The Effect Of Television – It Works Well, But Only Among Those Already Familiar With The Brand Statistically significant differences (90%) are highlighted Individual Media Impact Decomposed Media Impact Is All New Is Now Available Looks Good Has Advanced Tech Features Is Fuel Efficient “ Is Now Available” +14pts “ Has Advanced Tech Features” +7pts “ Looks Good” Not Sig “ Is Fuel Efficient” Not Sig “ Is All New” +12pts Television is effective specifically among people already familiar with the brand, but doesn’t grow new familiarity
Where Is Growth Possible?  (Media Mix)
Where Is growth Possible? (Media Mix) ,[object Object],[object Object],[object Object],Newspaper Online Magazine Television
Where Is Growth Possible? (Message)
Analysis Can Drill-Down Into Individual Message Impact “Super Highway” Delivers Significantly More Impact On Consideration Super Highway Geeky Explicit Benefit Implicit Benefit
Where is growth possible? (Message) ,[object Object],[object Object],[object Object],Sample: Marriage Creative Magazines Control n=707 Exposed n=172 | Geeky Creative Magazines Control n=714  Exposed n=170 | Super Highway Creative Magazines Control n=504 Exposed n=408 | Time Magazine  Creative Control n=782 Exposed n=81 | Insufficient sample for breakout of HeatCoolPlay creative Reallocate spend from  Geeky  and  POTY  to  Marriage  and  Super Highway . Marriage Geeky Super Highway Chrysler Sebring Main Metrics Pt. Diff Pt. Diff Pt. Diff Total Awareness Not Sig Not Sig 10% Sebring Recognition 5% Not Sig 9% Familiarity (Top 2 Box) 9% Not Sig 13% Average Brand Image Attribute (Top 2 Box) 7% Not Sig 8% Intent to Shop (Top 2 Box) Not Sig Not Sig 8% Purchase Intent (Top 2 Box) 4% Not Sig 7% Familiarity (Top 2 Box) 9% Not Sig 13% Advertising Recall 14% 14% 9%
Same Budget, Better Results
Estimated ROI Based on Recommended Improvements Recommendation Optimize Message & Media = +166% Impact Same Budget, Better Results Current 5.8mm # Sales Awareness Relevancy Current 5.8mm Media Mix Message Magazine Execution Online  Execution Projected: 15.4 mm
What If The Goal Changes?
Business Needs & Consequences Close deals Grow Consideration
Real-Time Reporting in Dashboard Intent to shop  Intent to buy
Statistically significant differences (90%) are highlighted How did individual media contribute to campaign success metrics? Individual Media Impact Decomposed Media Impact Total Awareness Recognition Familiarity (T2B) Purchase Intent (T2B) Total Awareness Recognition Familiarity (T2B) Not Sig Purchase Intent (T2B) Not Sig Not Sig Not Sig
It’s Not Just Planning for the Integrated Program… It’s Actively Analyzing & Adapting…
Facing The Challenge: Declining Market Share and Category ,[object Object],[object Object],“ Serious issue: Market share decline, category size shrinking.” Elwin de Valk
Historic Measurement Structure Adaptive Measurement Structure Measure performance of the campaign while in field to make adjustments to improve the performance and ROI of the campaign Elwin de Valk Q4 marketing  plan Annual  learning and optimization cycle Q4 market Leading  indicators: Lagging  indicators: Q4 market Leading  indicators: Lagging  indicators: Q4 marketing  plan Annual  learning and optimization cycle Leading  indicators: Lagging  indicators: Learning and optimization cycle Learning and optimization cycle
ROI Leverage Points: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Philips Results ,[object Object],[object Object],[object Object],[object Object],[object Object]
Real-Time Growth in Marketing ROI Design For Accountability (DfA) ,[object Object],[object Object],Flexibility Optimize time
Q&A Rex Briggs, CEO, Marketing Evolution [email_address] +1 916-933-7536

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Rex Briggs at JD Power and Associate Automotive Internet Roundtable

  • 1. Based On The Work Of Marketing Evolution - Ad Age, Cover Story, August 2006 Source: Advertising Age Annual Top 10 Lists (Book of Tens), December 2006 “ Most important advertising research since the early 1990s” #1
  • 2. Overcoming The Challenge of Integrated Marketing Communication Measurement
  • 3.
  • 4.
  • 5.
  • 6. Best Practice In Complex Measurement
  • 7. Effectiveness Optimized Mix TV % Online % Magazine % Newspaper % OOH %
  • 8.
  • 9. II. Chrysler Sebring Case Study
  • 10.
  • 11. Analysis Which Media Mix and Message Mix Best Achieve The Goal?
  • 12. “ Planting the Seed vs. Harvesting” Vs. # Sales Awareness Relevancy
  • 13.
  • 14. “ Surround Sound Marketing” “ Each element of the marketing mix must find its own strength and leverage it to surround the consumer with a synergistic and consistent message.”
  • 15. Statistically significant differences (90%) are highlighted How did individual media contribute to campaign success metrics? Individual Media Impact Decomposed Media Impact Total Awareness Recognition Familiarity (T2B) Purchase Intent (T2B) Total Awareness Recognition Familiarity (T2B) Not Sig Purchase Intent (T2B) Not Sig Not Sig Not Sig While several media impact awareness, magazine is the main driver of familiarity
  • 16. Note The Effect Of Television – It Works Well, But Only Among Those Already Familiar With The Brand Statistically significant differences (90%) are highlighted Individual Media Impact Decomposed Media Impact Is All New Is Now Available Looks Good Has Advanced Tech Features Is Fuel Efficient “ Is Now Available” +14pts “ Has Advanced Tech Features” +7pts “ Looks Good” Not Sig “ Is Fuel Efficient” Not Sig “ Is All New” +12pts Television is effective specifically among people already familiar with the brand, but doesn’t grow new familiarity
  • 17. Where Is Growth Possible? (Media Mix)
  • 18.
  • 19. Where Is Growth Possible? (Message)
  • 20. Analysis Can Drill-Down Into Individual Message Impact “Super Highway” Delivers Significantly More Impact On Consideration Super Highway Geeky Explicit Benefit Implicit Benefit
  • 21.
  • 23. Estimated ROI Based on Recommended Improvements Recommendation Optimize Message & Media = +166% Impact Same Budget, Better Results Current 5.8mm # Sales Awareness Relevancy Current 5.8mm Media Mix Message Magazine Execution Online Execution Projected: 15.4 mm
  • 24. What If The Goal Changes?
  • 25. Business Needs & Consequences Close deals Grow Consideration
  • 26. Real-Time Reporting in Dashboard Intent to shop Intent to buy
  • 27. Statistically significant differences (90%) are highlighted How did individual media contribute to campaign success metrics? Individual Media Impact Decomposed Media Impact Total Awareness Recognition Familiarity (T2B) Purchase Intent (T2B) Total Awareness Recognition Familiarity (T2B) Not Sig Purchase Intent (T2B) Not Sig Not Sig Not Sig
  • 28. It’s Not Just Planning for the Integrated Program… It’s Actively Analyzing & Adapting…
  • 29.
  • 30. Historic Measurement Structure Adaptive Measurement Structure Measure performance of the campaign while in field to make adjustments to improve the performance and ROI of the campaign Elwin de Valk Q4 marketing plan Annual learning and optimization cycle Q4 market Leading indicators: Lagging indicators: Q4 market Leading indicators: Lagging indicators: Q4 marketing plan Annual learning and optimization cycle Leading indicators: Lagging indicators: Learning and optimization cycle Learning and optimization cycle
  • 31.
  • 32.
  • 33. Q&A Rex Briggs, CEO, Marketing Evolution [email_address] +1 916-933-7536