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Kele Overview
Kele Overview
Your Building Automation Solution
Thirty years ago, Kele’s founders identified a problem with purchasing
products in the HVAC / Building Automation Industry. They were contractors
at the time and were frustrated because they had to go to so many different
vendors to get the supplies they needed. Often getting technical advice
and quality products was time-consuming and not always available. With
the need to simplify product sourcing and technical support into one source —
Kele was born. Made by contractors, for contractors.
The concept was simple — distribute high quality, in-stock products so they
could ship the day they were ordered and provide expert technical support
all under one roof.
Today, Kele is optimizing the past 30 years of experience to continually
improve on that concept. Our technical support team has a combined
industry/Kele experience of over 350 years. Our massive $10 million
inventory is comprised of the best selection of top quality products. Kele
offers one solution–simplifying everything from ordering to shipping and
technical support.
Customized Calibrations, Production & Panel Assembly Capabilities
Kele has been building custom panels for over 30 years and is an expert
in panel layout, specification and assembly. We are here to help with your
panel fabrication needs by providing parts for enclosures/panels from our
$10 MILLION INVENTORY. Not only do we have the inventory to support
your custom panel needs, we also thoroughly review all panel designs,
perform quality control testing on every panel and have a short lead time.
We stay flexible and our panel assembly team builds quality, tested
panels to meet YOUR DEADLINE.
Because we have our own production shop Kele can ship you product
that is ready to install, saving you time and keeping your projects on track.
Our custom services include calibration, valve assembly, product installed
enclosures, product tagging or labeling and label engraving.
Product Availability and Selection
At Kele, we know how important it is to get you the products and solutions
you need FAST so that your project stays on time and on budget. That’s
precisely why we have invested in our $10 MILLION INVENTORY that’s ready
to ship SAME-DAY and is warehoused strategically in our Memphis, TN
facility, the home of the largest air freight hub in the world. As an authorized
distributor for over 300 suppliers, we have access to millions of SKUs.
We have 60,000 SKUs in our system, with access to millions more.
Not only can we provide immediate access from our inventory-based sales,
but for those products we don’t stock, our extensive supplier network of
over 300 manufacturers provides us with the ability to offer a LARGE
SELECTION OF NON-STOCKED PRODUCTS. With this flexibility, you can rest
easy knowing that we can get you ANY PART YOU NEED for both current
and future projects that come your way.
Strategically Located
We are strategically located in Memphis, TN — home of FedEx and one
of UPS’s largest shipping hubs in the country, so we have all the best
options to get your order to you fast. No need to hassle with several other
manufacturers’ or distributors’ shipping processes — we control all of the
shipping for every order. Ease of delivery helps keep your projects on
track so you don’t have additional labor costs.

Free Shipping on Web Orders*
Kele provides FREE SHIPPING on any web order over $750 making it easier
for you to control your costs. Other distributors may say they offer ‶free
shipping″ on the web at a minimum order amount, but that’s typically
only for products made by certain manufacturers and their minimum
order quantity could vary across product categories. Qualified customers
can always get free shipping on orders over $750 on Kele.com.

*Applies to the 48 contiguous United States only.
One Source Solution
Kele’s entire business model is founded on the concept of providing a ‶one-stop solution″ — where not only can you
get EVERYTHING YOU NEED FROM ONE SUPPLIER, but have it shipped to you quickly and know that you have the technical
support when you need it most.

At Kele, we not only simplify your supply chain process, but we also help KEEP YOUR PROJECTS ON TIME with:
		• ONE PRODUCT SOURCE: Nearly 60,000 SKUs in our system and unlimited product access to
					
over 300 vendors.
		• ONE SOURCE for AVAILABILITY: We have over $10 million in inventory ready to ship same-day.
		• ONE-CALL TECH SUPPORT: With over 350 years of combined experience, our technical sales
						
staff is one of the most responsive and experienced in the industry.
Technical Experience
The whole idea of Kele started with the unique needs of BAS engineers and
contractors in mind — an idea that has grown into 30 years of outstanding
customer service and unmatched technical support. In fact, our client-facing,
technical team has a total of 350 years combined experience.

Product Testing and Troubleshooting
With Kele’s T.E.S.T. (Technical Evaluation, Support & Training) Lab we’re
able to recreate technical field application challenges. The lab features:
	

• Full BACnet, LON, MODBUS, N2 & Ethernet capabilities

	

• Fully functioning power monitoring test station

	

• Test bench including power supplies, tools, meters & signal generators
Simple Return Process
Kele’s return policy is simple — WE HANDLE ALL THE HEAVY LIFTING BECAUSE
WE OWN THE INVENTORY. For you, this means that we will process your
return internally without having to go through the manufacturer first (or ask
you to fill out any lengthy forms), and we can even get you a replacement
part shipped the same day in many cases. This keeps you from having
to deal with multiple manufacturers each with their own return policy, allowing
you the time to focus on your projects.
Flexible Order Submission
Kele makes it easy to order by providing multiple ways for ordering via
phone, fax, email or web. This provides you with increased flexibility whether
you’re on site, on the road or in the office.
Buy American
Due to the number of manufacturers Kele works with, we will assist you
in buy American bid fulfillment and sourcing. We’ll help you save time by
doing all of the leg work in finding your buy American product alternatives
and shipping them directly to your job site.
Line Card
Kele can supply you with products from over 300 different manufacturers. Here are some of the top brands that we carry:
Client Testimonials

I am the owner of a small control company and enjoy the fact that when I need a part or controller, Kele is by
my side to fill the order or if they do not stock it they help me find a supplier that can supply me what I need.
Great job to you all. 								 — Gary G., BAS Company President

Good product, excellent delivery. Keeps our projects on-schedule.

I am the owner of a small controls company and enjoy the fact that
when I need a part or controller, Kele is by my side to fill the order.

I buy from Kele because of their large inventory, their technical expertise
and their helpfulness to their customers...and I’ll always buy from them.

I have been using Kele for over 15 years and have always
had fast service and quick ordering turnaround from Kele.

Good product techs and value. Excellent shipping time from order date to delivery.
Client Testimonials

Great customer service – always friendly and helpful.

Product was delivered on time. The helpful customer service representative helped
me select the right part. It arrived and was installed, and works perfectly.

Nice products. Easy ordering and shipping procedures.

I find that Kele offers great products with excellent service and prompt delivery. When I
have had a question, I received a quick response from a friendly helpful associate at Kele.

The local suppliers had me over the coals. Then I found Kele. Thanks Kele!!!

I am very happy with my service from Kele. I like the email updates on shipment,
acknowledgments, and that they email me invoices so I can process my job cost timely.

I know if I need assistance with anything I have a team of
people at Kele designed to help just me with my issues.

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Kele Overview

  • 3. Your Building Automation Solution Thirty years ago, Kele’s founders identified a problem with purchasing products in the HVAC / Building Automation Industry. They were contractors at the time and were frustrated because they had to go to so many different vendors to get the supplies they needed. Often getting technical advice and quality products was time-consuming and not always available. With the need to simplify product sourcing and technical support into one source — Kele was born. Made by contractors, for contractors. The concept was simple — distribute high quality, in-stock products so they could ship the day they were ordered and provide expert technical support all under one roof. Today, Kele is optimizing the past 30 years of experience to continually improve on that concept. Our technical support team has a combined industry/Kele experience of over 350 years. Our massive $10 million inventory is comprised of the best selection of top quality products. Kele offers one solution–simplifying everything from ordering to shipping and technical support.
  • 4. Customized Calibrations, Production & Panel Assembly Capabilities Kele has been building custom panels for over 30 years and is an expert in panel layout, specification and assembly. We are here to help with your panel fabrication needs by providing parts for enclosures/panels from our $10 MILLION INVENTORY. Not only do we have the inventory to support your custom panel needs, we also thoroughly review all panel designs, perform quality control testing on every panel and have a short lead time. We stay flexible and our panel assembly team builds quality, tested panels to meet YOUR DEADLINE. Because we have our own production shop Kele can ship you product that is ready to install, saving you time and keeping your projects on track. Our custom services include calibration, valve assembly, product installed enclosures, product tagging or labeling and label engraving.
  • 5. Product Availability and Selection At Kele, we know how important it is to get you the products and solutions you need FAST so that your project stays on time and on budget. That’s precisely why we have invested in our $10 MILLION INVENTORY that’s ready to ship SAME-DAY and is warehoused strategically in our Memphis, TN facility, the home of the largest air freight hub in the world. As an authorized distributor for over 300 suppliers, we have access to millions of SKUs. We have 60,000 SKUs in our system, with access to millions more. Not only can we provide immediate access from our inventory-based sales, but for those products we don’t stock, our extensive supplier network of over 300 manufacturers provides us with the ability to offer a LARGE SELECTION OF NON-STOCKED PRODUCTS. With this flexibility, you can rest easy knowing that we can get you ANY PART YOU NEED for both current and future projects that come your way.
  • 6. Strategically Located We are strategically located in Memphis, TN — home of FedEx and one of UPS’s largest shipping hubs in the country, so we have all the best options to get your order to you fast. No need to hassle with several other manufacturers’ or distributors’ shipping processes — we control all of the shipping for every order. Ease of delivery helps keep your projects on track so you don’t have additional labor costs. Free Shipping on Web Orders* Kele provides FREE SHIPPING on any web order over $750 making it easier for you to control your costs. Other distributors may say they offer ‶free shipping″ on the web at a minimum order amount, but that’s typically only for products made by certain manufacturers and their minimum order quantity could vary across product categories. Qualified customers can always get free shipping on orders over $750 on Kele.com. *Applies to the 48 contiguous United States only.
  • 7. One Source Solution Kele’s entire business model is founded on the concept of providing a ‶one-stop solution″ — where not only can you get EVERYTHING YOU NEED FROM ONE SUPPLIER, but have it shipped to you quickly and know that you have the technical support when you need it most. At Kele, we not only simplify your supply chain process, but we also help KEEP YOUR PROJECTS ON TIME with: • ONE PRODUCT SOURCE: Nearly 60,000 SKUs in our system and unlimited product access to over 300 vendors. • ONE SOURCE for AVAILABILITY: We have over $10 million in inventory ready to ship same-day. • ONE-CALL TECH SUPPORT: With over 350 years of combined experience, our technical sales staff is one of the most responsive and experienced in the industry.
  • 8. Technical Experience The whole idea of Kele started with the unique needs of BAS engineers and contractors in mind — an idea that has grown into 30 years of outstanding customer service and unmatched technical support. In fact, our client-facing, technical team has a total of 350 years combined experience. Product Testing and Troubleshooting With Kele’s T.E.S.T. (Technical Evaluation, Support & Training) Lab we’re able to recreate technical field application challenges. The lab features: • Full BACnet, LON, MODBUS, N2 & Ethernet capabilities • Fully functioning power monitoring test station • Test bench including power supplies, tools, meters & signal generators
  • 9. Simple Return Process Kele’s return policy is simple — WE HANDLE ALL THE HEAVY LIFTING BECAUSE WE OWN THE INVENTORY. For you, this means that we will process your return internally without having to go through the manufacturer first (or ask you to fill out any lengthy forms), and we can even get you a replacement part shipped the same day in many cases. This keeps you from having to deal with multiple manufacturers each with their own return policy, allowing you the time to focus on your projects. Flexible Order Submission Kele makes it easy to order by providing multiple ways for ordering via phone, fax, email or web. This provides you with increased flexibility whether you’re on site, on the road or in the office. Buy American Due to the number of manufacturers Kele works with, we will assist you in buy American bid fulfillment and sourcing. We’ll help you save time by doing all of the leg work in finding your buy American product alternatives and shipping them directly to your job site.
  • 10. Line Card Kele can supply you with products from over 300 different manufacturers. Here are some of the top brands that we carry:
  • 11. Client Testimonials I am the owner of a small control company and enjoy the fact that when I need a part or controller, Kele is by my side to fill the order or if they do not stock it they help me find a supplier that can supply me what I need. Great job to you all. — Gary G., BAS Company President Good product, excellent delivery. Keeps our projects on-schedule. I am the owner of a small controls company and enjoy the fact that when I need a part or controller, Kele is by my side to fill the order. I buy from Kele because of their large inventory, their technical expertise and their helpfulness to their customers...and I’ll always buy from them. I have been using Kele for over 15 years and have always had fast service and quick ordering turnaround from Kele. Good product techs and value. Excellent shipping time from order date to delivery.
  • 12. Client Testimonials Great customer service – always friendly and helpful. Product was delivered on time. The helpful customer service representative helped me select the right part. It arrived and was installed, and works perfectly. Nice products. Easy ordering and shipping procedures. I find that Kele offers great products with excellent service and prompt delivery. When I have had a question, I received a quick response from a friendly helpful associate at Kele. The local suppliers had me over the coals. Then I found Kele. Thanks Kele!!! I am very happy with my service from Kele. I like the email updates on shipment, acknowledgments, and that they email me invoices so I can process my job cost timely. I know if I need assistance with anything I have a team of people at Kele designed to help just me with my issues.