Is conflict managing your business?

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Keith Grossman

Liderança e gerenciamento Negócios Educação

How does
conflict
start?
(c) 2014 Keith Grossman. All rights reserved

How does
conflict
impact the
workplace?
(c) 2014 Keith Grossman. All rights reserved

What are the
benefits and
challenges of
managing conflict?
(c) 2014 Keith Grossman. All rights reserved

(c) 2014 Keith Grossman. All rights reserved

How Assertive and Cooperative
Personalities Interact
Assertive Competition
(I win, You lose)
Collaboration
(I win, You win)
Non-
Assertive
Avoidance
(I lose, You lose)
Accommodation
(I lose, You win)
Non-
Cooperative
Cooperative
Compromise
(c) 2014 Keith Grossman. All rights reserved

CONFLICT HAS
NEGATIVE
CONSEQUENCES
(c) 2014 Keith Grossman. All rights reserved

Causes of Workplace Performance
Problems
(c) 2014 Keith Grossman. All rights reserved

Human Resource Professionals
Witnessed
(c) 2014 Keith Grossman. All rights reserved

44%
(c) 2014 Keith Grossman. All rights reserved

“Research has concluded that styles
of conflict resolution are strong
predictors of the level of morale,
burnout and job satisfaction of the
nursing profession.”
(c) 2014 Keith Grossman. All rights reserved

Absenteeism &
Turnover
(c) 2014 Keith Grossman. All rights reserved

“The math isn’t complicated. A
complaint that escalates to a lawsuit
can easily cost $50,000 to $100,000
and take three to five years to
settle.”
Workplace Tiffs Boosting
Demand for Mediators
(c) 2014 Keith Grossman. All rights reserved

CONFLICT IS
MANAGEABLE
AND CAN BE
BENEFICIAL
(c) 2014 Keith Grossman. All rights reserved

Conflict Is Manageable
“Unmanaged conflict
is the largest reducible
cost in organizations.”
- Dan Dana
(c) 2014 Keith Grossman. All rights reserved

Basecamp
Camp I
Camp II
Camp III
Camp IV
Summit
(c) 2014 Keith Grossman. All rights reserved

“The process of conflict resolution is
an opportunity for growth and
change in a work environment, with
great potential for a positive
outcome.”
(c) 2014 Keith Grossman. All rights reserved

• Higher effectiveness
• Greater trust
• More openness
(c) 2014 Keith Grossman. All rights reserved

• Higher effectiveness
• Greater trust
• More openness
• Better solutions
• New ideas
• Major innovations
• Increased motivation
• Better understanding of others
• Increased performance
(c) 2014 Keith Grossman. All rights reserved

Benefits of Conflict Managed Properly
“(Businesses) must take the
time to coach and train their
employees to effectively deal
with differences of opinion,
style, and points of view.”
- Josh Bersin
(c) 2014 Keith Grossman. All rights reserved

CONFLICT RESOLUTION
Dispute
ADR (mediation, arbitration)
Problem Solving
(c) 2014 Keith Grossman. All rights reserved

CONFLICT MANAGEMENT
Dispute
ADR (mediation, arbitration)
Problem Solving
Prevention, Early Intervention,
Management
(c) 2014 Keith Grossman. All rights reserved

Keith Grossman, JD
(239) 210-7516
Keith@AttorneyGrossman.com
www.ResolvingConflictsNow.com
Twitter: @ksgrossman
(c) 2014 Keith Grossman. All rights reserved

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Is conflict managing your business?

1. IS CONFLICT MANAGING YOUR BUSINESS? Keith Grossman, JD (239) 210-7516 February 19, 2014

7. How Assertive and Cooperative Personalities Interact Assertive Competition (I win, You lose) Collaboration (I win, You win) Non- Assertive Avoidance (I lose, You lose) Accommodation (I lose, You win) Non- Cooperative Cooperative Compromise (c) 2014 Keith Grossman. All rights reserved

14. “Research has concluded that styles of conflict resolution are strong predictors of the level of morale, burnout and job satisfaction of the nursing profession.” (c) 2014 Keith Grossman. All rights reserved

17. “The math isn’t complicated. A complaint that escalates to a lawsuit can easily cost $50,000 to $100,000 and take three to five years to settle.” Workplace Tiffs Boosting Demand for Mediators (c) 2014 Keith Grossman. All rights reserved

26. • Higher effectiveness • Greater trust • More openness • Better solutions • New ideas • Major innovations • Increased motivation • Better understanding of others • Increased performance (c) 2014 Keith Grossman. All rights reserved

27. Benefits of Conflict Managed Properly “(Businesses) must take the time to coach and train their employees to effectively deal with differences of opinion, style, and points of view.” - Josh Bersin (c) 2014 Keith Grossman. All rights reserved

Is conflict managing your business?

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Is conflict managing your business?