1. KATHLEEN A. HEATH
10S191 Alago Road, Naperville, IL. 60564 | (630) 841-0614
Kheath107@gmail.com
Career Summary
A social service healthcare professional with extensive medical, psychological and forensic terminology and
training. Intuitive and attentive to reading behavioral traits of individuals visually and through auditory nuances.
Excellent workethic with substantial industry experience in the private and public sectors. Adept and excels
within fast paced changing environments. Innovativethinker, strong organizational and administrative
capabilities. Critical analytical problem solving skills. Producesconsistently accurate work. Adept with
multitasking and managing conflictingdemands. Management with compendious training capabilities.
EDUCATION
BachelorofScienceinPsychology, 01/1981
Benedictine University,Lisle, IL.
CERTIFICATIONS
CPR/AED/First Aid Instructor - AHA/ARC
ACLS/PALS Instructor – AHA
Delnor Community Hospital, Geneva, IL. State Certified/licensed EMT-Paramedic
SKILL HIGHLIGHTS
Proficient in all office equipment, Microsoft Office, Excel, PowerPoint, Outlook, EMR, EPIC and RMS.
PROFESSIONAL EXPERIENCE
GIFT OF HOPE ORGAN & TISSUE NETWORK, Itasca, Il. (see next three job positions): 12/2004 – 08/2015
Forensic Liaison, 01/2014 – 08/2015
● In depth knowledge of criteria constituting a Medical Examiner/Coroner cases.
Handled the patients, (prospectivedonors) from CookCounty Medical Examiner (CCME)/all coroners regarding
the possibilities of organ and tissue donation in Illinois and northwestern Indiana.
● Increased tissue donation for Gift of Hope 42% through this position by cooperation with CCME/coroners by
sharing needed information by asking and giving correct information building trust.
● Secured permission of county coroner’s/medical examiners as needed for release of donation-achieving Gift of
Hope goals of donation and whenbesieged by reporters regarding high profilecases maintained complete HIPPA
confidentiality.
● Problem solving between GOH and CCME/all coroners to attain the best possible outcomes for organ and tissue
donation and completing Medical Examiners/Coroners criteria for solving their cases.
● Increased tissue donation for Gift of Hope 42% through the Forensic Liaison position.
Requester, 01/ 2006 – 01/2014
● Faxed, printed, photocopiedand scanned all documents.
● Created and modified documents using MicrosoftOfficepackages - Exceland PowerPoint.
● Set up conferences and meetings.
● Obtained and released medical records per HIPPAstandards.
● Performed chart audits and corrections.
● Conducted and obtained faceto face telephone consent with donor families fororgan and tissue donations.
Performed extensive medical/social history screenings on all donors with their families of all race, religion,
education and socio-economic backgrounds using behavioral cues in assessing donor families face to faceand
via telephone communications with compassion and empathy.

2. (Kathleen A. Heath resume – page two)
Resource Coordinator/ Call Center 12/2004 – 01/2006
● Input all information collected from hospital into Referral Management System (RMS) regarding organ/tissue
donor suitability by answering all incoming calls to determine the suitability of all potential donors Working in
conjunction with medical director to save and enhance as many lives as possible through organ and tissue
donation.
● Forwarded appropriate referrals of tissue and eye/cornea to respective eye and tissue banks.
● Collected hospital and patient data for pre-screening criteria on all potential donors by answered all incoming
and outgoing calls to determine suitability of all potential donors. Simultaneously responsible for day to day
training, tasks and administrative duties of office and correspondence and filing.
● Dispatched appropriate staff for follow up on potential organ donors after screening lab results for organ
viability.
● Disease specific data entry.
Criticare Medical Transport, Inc., Blue Island, IL. 05/1998 – 08/2004
 Worked in ambulance running 911 calls as dispatched providing critical emergency care performing
lifesaving procedures as per protocol of the hospital and per the State of Illinois licensure guidelines.
Bethesda Lutheran Home, Aurora, IL. 06/1986 – 09/1988
Trainer-CPR, First AidInstructor
 Trained new employees in CPR, first aid and recertified all staff as needed when certifications expired.
 Trained staff on all policies and procedures.
Ray Graham, Lombard, IL. 04/1984 – 05/1986
Behavioral Therapist
 Worked with developmentally disabled babies, children, teens and adults.
 Behavior modifications taught through state and company policies specifically with training in regards to
behavioral therapy with adaption and coping mechanisms be it verbal or non-verbal.
John J. Toomey, DDS, Naperville, IL. 07/1981 – 03/1984
Office Manager
 Oversee day to day operations of office.
 Create employee schedules.
 Schedule patient appointments.
 Data entry and filing.
 Office billing and collections.
 Accounts receivable and accounts payable.
 Interview potential staff.
 Staff acquisition and termination.
CPR/FirstAid/Blood Borne Pathogens Instructor(Part time only) 02/1996–03/2011
Central DuPage Hospital, Winfield, IL.
 Taught AHA and ARC - CPR, AED, First Aid, Blood Borne Pathogens to all hospital staff requiring first time
certifications and re-certifications
 ACLS and PALS – AHA, to all hospital staff requiring first time certifications and re-certifications
 Taught CPR, AED and First Aid through hospitals outreach program to lay people.
 Taught all premature birth parents – lay person CPR,AED and First Aid in NICU as required by hospital prior
to discharge of infant.