1. Kate CopePhone: 763-249-5463 / Email: cope.kate@gmail.com
https://www.linkedin.com/in/kate-cope-17722557
Summary
Experienced Administrative Assistant supporting upper level executives and their teams in a variety of
industries seeking advancement to executive-level support or managerial role.
Skills
Customer Service Driven  Professional Demeanor  Technologically Savvy Strong Multi-tasking ability 
Natural Leader  Upbeat, High Energy  Detail Oriented  Organized Superior Communication  Written
Correspondence  Data Entry Event Planning  Calendar and File Maintenance  Inventory  Phone Etiquette
 Quick Study  Accuracy  File Maintenance  Microsoft Office  Training  Lottery  Stocking  Consistent
and Reliable Performance and Attendance  Strong Work Ethic  Scheduling
Education
Pine Technical College – Certificate  Administrative Assistant / Medical Transcription
Ogilvie High School – Diploma
Experience
Boston Scientific Maple Grove, Receptionist (Temp-AppleOne)  July 2016 - September 2016
 Guest and employee liaison
 Manage passage point which includes making badges for visitors, employees and contractors
 Direct inquiries via reception telephone switchboard
 Handle and process all incoming problems/requests/inquiries for customers and associates
 Oversee multiple conference room calendars
 Create and update displays with current conference room events
 Lobby presentation maintenance
Exxon, Assistant Manager  March 2016 - July 2016
 Provide exceptional customer service and ensure team does the same
 Assist Station Manager in supervising day-to-day operation of the facility. Assume control of
station and team personnel in the Station Manager’s absence
 Demonstrate strong interpersonal and verbal & written communication skills, including the
ability to professionally communicate to customers, colleagues, management and vendors
 Ensure execution of established safety, security, quality, and policies, procedures, practices
and programs
 Perform all duties of a Customer Service Representative
 Provide regular and predictable attendance
 Manage all matters relating to the team including; training, coaching, developing, and
performance management
 Manage matters relating to the station. Duties include control and monitor station and
inventory, conduct mini-audits, computer entry, cleaning, maintenance, and customer
relations
 Complete other tasks as assigned by management

2. Kate CopePhone: 763-249-5463 / Email: cope.kate@gmail.com
https://www.linkedin.com/in/kate-cope-17722557
Allina Health, E-Him Specialist III  June 2013 - June 2014
 Provide customer service to patients, businesses and internal/external medical staff by
answering questions regarding medical records requests
 Manually and electronically enter requests into electronic medical record database
 Medical Record requests fulfillment
 Quality assurance of requests entered by clinic sites
 Take meeting minutes and distribute to department electronically
Johnson McCann, Administrative Assistant  July 2010 - December 2012
 Provide excellent customer service for clients, vendors and associates via telephone, written
correspondence and first hand
 Maintain, organize, and order office inventory and trade show products
 Plan special client events, travel arrangements
 Update and maintain client information in database and paper form
 Distribute monthly and quarterly newsletters to clients and prospects
 Assist and train new employees to use client database and office equipment
 Create high-quality proposals and product materials with Microsoft office software
Fairview Bass Lake/Rogers Clinic, Abstractor  January 2007- November 2008
 Reference Abstractor position description from Fairview NE Clinic
Ross/Johnson & Associates, Administrative Assistant  June 2006- June 2010
 Update and maintain client financial data in Excel and ACT!
 Facilitate financial securities deposits/disbursements/account changes
 Represent the company as the first point of contact for clients via telephone, email and front
desk
 Order office inventory and communicate with vendors when necessary
Fairview Northeast Clinic, Abstractor  March 2004- June 2006
 Conversion of clinic paper records into electronic medical record (EPIC) via manual data entry,
scanning and copy/paste from older electronic sources
 Facilitate and execute the transfer of over 17,000 patient charts to an offsite storage facility
 Review and approve employee time sheets
 Provide administrative support to clinic manager
 Liaison for patients and healthcare facilities regarding medical records requests
 Serve as computer software resource for clinic staff
 MyChart Representative- assist patients with password and sign up questions
 Maintain and order clinic supplies
 Assist other clinic sites with medical records data entry