MSP service delivery expert John Kilian of AntFarm will show you how to use service blueprints and implement strategic IT planning that fully aligns with your managed service offering to help you win more MSP business. New MSP service delivery best practice tips you'll learn how to: Help your clients see through the fog to the road ahead – a smoothly paved road where IT is aligned to meet the needs of their business Collaborate on your client's business goals and objectives and develop the IT strategies to support them Create the roadmap that will serve as the foundation for your client's IT planning and budgeting Deliver seamless integration and program management for the Strategic IT Plan that maps directly into your managed services offering(s) Become the ongoing program manager – a trusted advisor – for implementing new solutions that support the strategic IT plan Protect your managed services revenue from poachers and wannabes
25. Strategic IT Roadmap
Methodology
The fi st step is to
first
IT
Baseline and understand the
Infrastructure
Discovery
Analysis current state
Identifies the • Stand-alone assessments
current state (or)
at the IT
resource level • Ongoing monitoring results
Business Strategic IT Strategic IT
Requirements
q Roadmap p Roadmap Review
p
Discovery Development and Mgmt
29. Strategic IT Roadmap
Methodology
Current State
IT Infrastructure Baseline and Assessment
Discovery Analysis
Business Strategic IT Strategic IT
Requirements
R i t Roadmap
R d Roadmap Review
R d R i
Discovery Development and Mgmt
30. Business Requirements
Discovery
Business Strategic IT Strategic IT
Requirements
R i t Roadmap
R d Roadmap Review
R d R i
Discovery Development and Mgmt
Business Goals
and Objectives
Planned
Business
Initiatives
Critical
Business
Processes
Current IT
Challenges
31. Business Requirements
Discovery
Business Strategic IT Strategic IT
Requirements
R i t Roadmap
R d Roadmap Review
R d R i
Discovery Development and Mgmt
Business Goals
and Objectives
Planned
Business
Initiatives
32. Business Requirements
Discovery
Business Strategic IT Strategic IT
Requirements
R i t Roadmap
R d Roadmap Review
R d R i
Discovery Development and Mgmt
Critical
Business
Processes
33. Business Requirements
Discovery
Business Strategic IT Strategic IT
Requirements
R i t Roadmap
R d Roadmap Review
R d R i
Discovery Development and Mgmt
Current IT
Challenges
Address:
• IT Capabilities (“Service Portfolio”)
• Availability
• Capacity
• Security
• Service Continuity
34. Strategic IT Roadmap
Development
Business Strategic IT Strategic IT
Requirements
R i t Roadmap
R d Roadmap Review
R d R i
Discovery Development and Mgmt
Business Goals
and Objectives
d Obj ti
Planned
Business
Initiatives
Critical IT Support for
Business Vital Business
Processes Processes
Current IT
C t IT Strategies t
St t i to
Challenges Address Gaps
Roadmap for
new
IT capabilities
IT Budget
supporting the
Roadmap
35. Strategic IT Roadmap
Development
Cu e t
Current State
IT Infrastructure Baseline and Assessment
Discovery Analysis
Business Strategic IT Strategic IT
Requirements Roadmap Roadmap Review
y
Discovery Development g
and Mgmt
IT Plan IT Roadmap IT Budget
• B siness en ironment
Business environment
• Time-based view of IT • Capital expenditures based
• IT services & capabilities
capability recommendations on the IT Roadmap
• IT impacts and risks
• IT asset life cycle view • Operational costs
• IT strategies for gaps
36. Strategic IT Roadmap
Development
Business Strategic IT Strategic IT
Requirements
R i t Roadmap
R d Roadmap Review
R d R i
Discovery Development and Mgmt
IT Support for Build IT Roadmap
Vital Business
Processes to support these
strategies
UTILITY
37. Strategic IT Roadmap
Development
Business Strategic IT Strategic IT
Requirements
R i t Roadmap
R d Roadmap Review
R d R i
Discovery Development and Mgmt
IT Strategies to
Address Gaps
• Availability • Security
• Capacity • Service Continuity WARRANTY
38. Strategic IT Roadmap
Development
Business Strategic IT Strategic IT
Requirements
R i t Roadmap
R d Roadmap Review
R d R i
Discovery Development and Mgmt
Critical Business Process
Business Initiatives
Timeline for IT Services
Timeline for
Align migration to cloud
Roadmap for
new
IT capabilities to
biliti t solutions
IT capabilities business initiatives
39. Strategic IT Roadmap
Development
Business Strategic IT Strategic IT
Requirements
R i t Roadmap
R d Roadmap Review
R d R i
Discovery Development and Mgmt
Align
Roadmap f
R d for IT resource lif
lifecycle
l
new
IT capabilities to the roadmap
42. Strategic IT Roadmap
Development
Business Strategic IT Strategic IT
Requirements
R i t Roadmap
R d Roadmap Review
R d R i
Discovery Development and Mgmt
Start with specific
recommendations to
IT Budget
supporting the
Roadmap support the strategy
43. Strategic IT Roadmap
Development
Business Strategic IT Strategic IT
Requirements
R i t Roadmap
R d Roadmap Review
R d R i
Discovery Development and Mgmt
IT Budget
supporting the
Roadmap
Combine
recommendations
with ongoing
expenses
44. Roadmap Review and
Management
Business Strategic IT Strategic IT
Requirements
R i t Roadmap
R d Roadmap Review
R d R i
Discovery Development and Mgmt
IT Plan IT Roadmap IT Budget
Initial Review
Update
and Approval as required
Program Management of
Strategic IT Roadmap Initiatives
Quarterly Plan
Review and
Update
Institutionalizes Annual Plan
Refresh
Strategic Planning
St t i IT Pl i
50. Next Steps
Next Steps
• Learn more about AntFarm
www.serviceblueprinting.com
• Learn more about Kaseya for MSPs
www.kaseya.com/msp
www kaseya com/msp
• For a free live product demo
www.kaseya.com/demo Just for MSPs
blog.kaseya.com/blog/category/msp
• For a free trial
www.kaseya.com/freetrial
• To speak with us
www.kaseya.com/contactme
/KaseyaFan /company/kaseya @kaseyacorp community.kaseya.com
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