Activating and accessing Intel vPro chips has never been easier. Attend this joint session with Kaseya and Eric Townsend, SMB Market Development Manager at Intel, as we review the recent enhancements to Desktop Policies vPro integration including remote vPro activation, BIOS configuration and direct machine access to locked or "blue screened" machines. Presented By: Mike Sheffey, EVP Product Management & Eric Townsend, SMB & MSP Marketing Director, Intel Corp

1. H ow to P rovid e Be tte r M anage d
S e rvice s In 201 2

2. Take-aways from This Session
 What would it mean to your bottom line if
you…
…reduced hardware repair times by 55%
…reduced software repair times by 45%
…reduced deskside visits 86%
…delivered customer power savings of $150 per PC per
year
 What if the above were real-world
numbers?
 What if you could do this by using your
Kaseya management console?
2
* Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.

3. Overview
 Why is Intel here?
 What is the Value Proposition for Using Intel vPro
Technologies?
 Real World Kaseya Partner Examples?
 Give me the details about Desktop Policy
Management (DPM)
 Call To Action
3
* Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.

4. What People Traditionally Think Of
Intel?
4
* Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.

5. Overview
 Why is Intel Here?
 What is the Value Proposition for Using Intel vPro
Technologies?
 Real World Kaseya Partner Examples?
 Give me the details about Desktop Policy
Management (DPM)
 Call To Action
5
* Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.

6. BUSINESS VALUES
1. More effective
collaboration
2. Anytime/anywhere
access to data and tools
3. Faster product and
service delivery
4. Extending your reach
to new/more customer
5. Lower business risk
6. Improved customer
experiences and
relationships
6
* Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.

7. Overview
 Why is Intel here?
 What is the Value Proposition for
Using Intel vPro Technologies?
 Real World Kaseya Partner Examples?
 Give me the details about Desktop
Policy Management (DPM)
 Call To Action
7
* Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.

8. What is vPro Technology?
Kaseya Console with
DPM
Processor
Chipset
Network
Business Desktops and
Firmware Laptops
Hardware-assisted Smart Security and
Cost Saving Manageability
39 Intel® vPro™ Technology is sophisticated and requires setup and activation. Availability of features and results will depend upon the setup and configuration of your hardware, software and
IT environment. To learn more visit: http://www.intel.com/technology/vpro/
8
* Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.

9. Intel® Core™ vPro™ Technology:
Proven Technology with Increasing Support and Customers41
Software Vendors
Supporting
Intel® Core™ vPro™
Processors
41 Source: Intel Corporation (as of August 2010)
9
* Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.

10. Updated list of PCs with Intel vPro technology at:
h ttp s :/ m s p .inte l.com / -a-vp ro-s ys te m
/ find

11. Business Ultrabook™
Ultrabook™ for Business extends current content creation capabilities with optimized mobile
experiences without compromising security and manageability
Ultra-Light. Ultra-Sleek. Ultra-Powerful.
B u s ine s s U s e r R e qu ire m e nts
Responsiveness User Interface(s) U ltrab ook ™ for Bu s ine s s
Mobility Form Factor
Device Like Experience
IT D e cis ion M ake r R e qu ire m e nts
Reliability Stability Intel® vPro and Intel®
Security Manageability Small Business
Advantage
Business-Level Performance
Full PC func tionality and enterpris e-clas s s ec urity in an
Ultra-mobile pac kage – only from Intel®
11 Ultrabook is a trademark of Intel Corporation in the U.S. and/or other countries
* Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.

12. Business Ultrabook™ Delivers…
Res pons ive
Fas t Res ume, C urrent
Performance C ontent, A lways C onnected
3rd G eneration Media &
C ore Graphics
C PU, Graphics ,
B uilt in Vis uals
Media
S ec urity Form Factor
Identity and S mart and
A s s et Protection Lightweight
Des ign
B attery Life
Reduc ed Power C os t
C ons umption for Optimized B OM
A ll Day
C omputing
12 Ultrabook is a trademark of Intel Corporation in the U.S. and/or other countries
* Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.

13. KVM Remote Control
Virtual desk-side visits with Intel® vPro™ Technology1
Blue screen Video displayed at console
OS unresponsive
Wake from S3 Console keyboard & mouse
Booting remotely controls client
Small business user PC Kaseya Management Console
(based on vPro Technology) (inside SB or from a managed service
provider)
Usages and Benefits
• Allows MSP to “get behind the user’s keyboard” without leaving their
chair
• Resolve issues that would otherwise – even with software KVM - require
a on-site visit
• Saves time and money with faster issue resolution
13
* Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.

14. Why ® Kaseya Partner Care About
do
Intel vPro™ Technology ?
PCs With Intel® vPro™ Technology
Ability to access a system even if the PC is
powered down or the OS is inoperable
• Higher Service Level Agreement
“Guarantee” tasks are completed, securely, and off-hours
• At a lower service delivery cost
• More detail for HW change management
• Solve HW problems remotely.
Only one trip to fix the PC
PCs Without Intel vPro Technology
• PCs must be left on at night to do maintenance and
services…
• Users must be interrupted in their daily work
• Tasks and remediation can be labor intensive
It takes 2 trips to fix a PC, diagnose and then repair
Higher SLA, lower cost, better security…
14
* Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.

15. What Do Kaseya Partners Think Of Intel vPro
Technology Solution?
15
* Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.

16. Overview
 Why is Intel here?
 What is the Value Proposition for Using Intel vPro
Technologies?
 Real World Kaseya Partner Examples?
 Give me the details about Desktop Policy
Management (DPM)
 Call To Action
16
* Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.

17. Integration Technologies
Hawaii
 Company Information
 22 employees, 80% of revenue from managed services
 75 managed services customers, ships 150 PCs/year
 Pilot customers
 Philpotts and Associates - 35 PCs
 Clyde Ishii MD FACS - 8 PCs
 The Pacific Club - 35 PCs
 Outcome
 vPro is standard recommendation going forward
 ROIs
 50% reduction in HW repair times
 50% reduction in OS repair times
 50% reduction in PC downtime
 50% reduction in deskside visits
 83% reduction in patch saturation times
 $395 per PC per year power cost savings
17
* Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.

18. Progressive Computer
New York
 Company Information
 10 employees, 35% of revenue from managed services
 55 managed services customers, ships 200 PCs/year
 Pilot customers
 The Volunteer Center - 20 PCs
 Caramoor Center for Music and the Arts - 35 PCs
 Legal Services of the Hudson Valley - 45 PCs
 Outcome
 vPro is standard recommendation going forward
 ROIs
 39% reduction in HW repair times
 66% reduction in OS repair times
 90% reduction in deskside visits
 75% reduction in patch saturation times
 $60 per PC per year power cost savings
18
* Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.

19. Typical Price Adders for Intel vPro Technology-based PCs
Typical vPro
Typical
Price vPro Cost System
Make/Model without
Price with
Adder Also
vPro
vPro Includes
Dell OptiPlex 990 desktop $609 $624 $15
Dell Latitude E6520 laptop $1,119 $1,139 $20
HP Compaq 8200 desktop $855 $875 $20
HP EliteBook 8460p
$1639 $1658 $19
laptop
Lenovo M-series desktop $769 $879 $110 Larger HDD
Faster
Lenovo T420s laptop $1,059 $1,129 $70 processor
19
* Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.

20. Overview
 Why is Intel here?
 What is the Value Proposition for Using Intel vPro
Technologies?
 Real World Kaseya Partner Examples?
 Give me the details about Desktop Policy
Management (DPM)
 Call To Action
20
* Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.

21. W hat is Desktop Policy
Management?
 Manage standard settings and configuration
 Power Settings
 Drive Mappings
 Printers
 Network, File and Application policies
 Wake on LAN (WoL)
 New Local Policies
 Optical Drives Enable/Disable
 USB Enable/Disable
 Security Center Enable/Disable
 Windows Defender Enable/Disable
 Printers & Mapped Drives
 Replace all
21
* Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.

22. Desktop Policy Management? (cont.)
 vPro Management
 vPro Actions
 Remote Detect
 Remote Enable/Disable
 vPro Power Management
 Power up, Windows Shutdown, Force Power Down, Schedule
Power up & Windows Shutdown, Cancel Schedule Power up &
Windows Shutdown
 vPro Keyboard, Video & Mouse (KVM)
 Boot to BIOS
 Boot from ISO
 vPro Remote Control
 Real VNC on the Chip
 Kaseya VNC Viewer
22
* Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.

23. vPr o Actions
23
* Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.

24. vPro Power Management
 Power Management features
available on ‘Enabled’ vPro systems
 Power Up / Power Down
 vPro Power Down is forced
 Windows Shutdown (non-vPro)
 Schedule Power up / Windows Shutdown
24
* Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.

25. Single-machine Management
 Boot to BIOS
 Automatically Connect
 Boot from ISO
 Select ISO from list
 Automatically launches the viewer
 Connect to out-of-band (OOB) systems
25
* Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.

26. vPro Remote Control
26
* Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.

27. Connection Modes
 Client Control Mode
 User Consent
 End User must provide consent code
 Lower level of trust
 Admin Control Mode
 Unattended Access
 Higher level of trust
27
* Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.

28. Proxy Configuration & ISO
Management
 Creates a remote host for proxy to remote network
for ISO booting and viewer
1. Select system
2. Create vPro Proxy
 Auto-associate vPro
machines on the
same LAN
 Point and click uploading of
certificates and ISOs
28
* Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.

29. vPr o 6.x
 vPro Functionality in 6.x
 Remote Control Tab
 Power Management
 Remote ISO boot
 Agent Tab
 Detect vPro
 View vPro
 Desktop Policy Management
 vPro Management
29
* Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.

30. vPr o Roadmap 6.3
 vPro Functionality in 6.3
 vPro functionality will be in Desktop Policy Management
 One location for all vPro Management
 New Discovery module will find vPro machines
30
* Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.

31. Call To Action
 Start activating (i.e. “Turning On”) you
vPro Desktop & Notebooks
 Stop by the booth and ask about Hybrid
Cloud & vPro opportunities
 Participate in our Kaseya vPro Activation
Program
 Guided, hands-on vPro pilot for qualified MSPs
 Customized instructions
 Engineering support for your team
 Post-pilot joint marketing potential
31
* Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.

32. Thank You!
32
* Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.