Criminal activity can have severe effects on a hotel’s branding. Business and recreational travelers demand secure hotel accommodations, as well as friendly customer service. Hoteliers struggle with securing their property while maintaining good services.

1. Hotel Security: Striking
the Right Balance
Between Security and
Hospitality Centurion Security
3507 North University Ave. Suite #150
Provo, Utah 84604
(801) 818-3000

2. Criminal activity can have severe effects on a hotel’s branding. Business and
recreational travelers demand secure hotel accommodations, as well as friendly
customer service. Hoteliers struggle with securing their property while maintaining
good services.
Because building a reputation takes more time and effort, hotel owners pay attention
to strengthening their security efforts to get positive reviews from guests.
Security Minded Customer Service
Hotels train their reception and valet team to practice a customer-first type of
service. Apart from maintaining responsive interactions and outstanding customer
service, vigilance remains an important factor in security protocols.
Hoteliers consider if the valets can validate identification or if the front desk should
provide replacement access cards for guests who lost their cards.

3. Access Review of Key Cards
Minor programming errors can give criminals the opportunity to gain undetectable
entry to millions of key card entries in hotel rooms. Professional hackers present
vulnerabilities they discovered in hotel room locks, despite being installed in millions
of international hotel rooms.
Manufacturers answer these security breaches by working with hoteliers. They replace
these faulty mechanisms with hardware retooling. Hotels also ensure that key card
access systems are not vulnerable to unlawful access.
Bolstering Private Initiatives
Public and private programs aim to develop security cooperation to enhance safety.
Security officials dedicate a significant amount of time to address lifestyle issues by
responding to public complaints.

4. RESOURCES:
 http://www.securityutah.com/
 http://www.securitymagazine.com/articles/85653-identifying-9-solutions-hotel-
security-concerns
 http://work.chron.com/safety-security-tips-hotel-management-7983.html
While partnerships with private security are beneficial, hotels try as much as possible
not to rely on these officers. Instead, they seek help from officers familiar with the
area and also have an understanding of the establishment’s commitment to
maintaining a secure environment. A personal security team bridges the gap.
Hoteliers believe that the keys to success lie in hiring experienced security
professionals who maintain a good relationship with both private and public groups.
Effective emergency response and management plans should be backed by staff
members that can respond at a moment’s notice. With a security team that is ready
at all times, hotels minimize the crisis impacts that can affect their brand.