- Kalaiselvi Pounraj has over 8 years of experience in information technology, working on projects involving production support for various clients using technologies like COBOL, JCL, DB2, IMS, and more. She has experience as both a systems analyst and developer. - Some of her roles include leading teams, resolving production issues, requirements analysis, design, development, testing, and deployment support. She has worked on projects in industries like retail, banking, and insurance. - She is proficient in technologies like mainframe systems, Java, .NET, SAP, and has experience working with tools such as ServiceNow, Remedy, Control-M, and more.

1. Kalaiselvi Pounraj
(+1) 630-656-2569
https://www.linkedin.com/in/kalaiselvi-pounraj-6020b032
Production Support
pks.kalai@gmail.com Analyst
SUMMARY
• 8+ Years of Information technology experience in leading and managing projects involving Production Support using diverse
technologies and multiple vendor partners in Cognizant Technology Solutions
• 5+ Years of experience as a Production Support Analyst (Systems Analyst) and 3 Years as a Developer.
• Solid work experience throughout the Software Development Lifecycle that includes Requirements Analysis, Design,
Development, Testing, Issue fixing and Deployment support
• Working knowledge and experience in ITSM ticketing systems including ServiceNow, Remedy
• Strong experience in development of Retail/Banking applications using COBOL, JCL, VSAM, UNIX, DB2, IMS.
• Involved in executing Mainframe projects and supporting applications involving multiple technologies such as Mainframe, .Net,
Message Broker, SAP, Markit EDM,Java.
• Strong Experience in Tools like Control-M, Endevor, WinSCP, Reflection FTP Client, Putty, CA-7, File AID,Interoscope,Sitescope.
• Have knowledge in project planning, systems analysis and troubleshooting, quality control, forecasting, scheduling and planning,
and tracking of results
• Strong skills in Debugging, Issue Fixing, Root cause analysis and Impact analysis
• Experience working in Investment banks on critical trading applications
• Have experience in Retail fields with expertise in Merchandising, commerce, Finance
• Recipient of Retail CZAR award for extraordinary performance in Retail Vertical, Cognizant Technology solutions
• Team player with effective communication, interpersonal and co-ordination skills
• Quick learner who has an ability to multi-task, good analytical and problem solving skills
• Can work efficiently in independent and team environments under challenging situations
Technical Expertise
Programming Languages COBOL,JCL,M204, UNIX scripting
Database DB2,IMS,Oracle,SQL server
Operating Systems MS Windows, MVS
Tools Endeavor, Sync sort, File-aid, Service desk (Support), Quality Center (Defect management),
Microsoft Project, Microsoft Visio,Remedy, Interoscope,Sitescope
Utilities IBM Utilities, TSO, ISPF,INFOPAC, NETRON Fusion
J2EE Servers WebLogic
Education
Bachelor of Engineering (Electronics and Communication Engineering), Anna University, TN, India

2. Kalaiselvi Pounraj
Project Summary
The Northern Trust - Chicago, USA
Northern – Core Trade application – Systems Analyst
Duration Feb 2014 – Dec 2015
Role Systems Analyst
Project Description This project involves the support and enhancement of Trade and Trade Capture applications. Trade
application is the most critical and entry point of trades to Northern. Trading application captures
the trades from different investment managers from various sources like swift network using Bank
identifier code (BIC), secure FTP, FAX, MQ. Manual trades can be entered through Trade Passport
tool by the business partners. All trades gets executed based on the cutoff details of depositories
(DTCC, FED & Canadian). In case of cutoff extension, Northern Trust will take an advantage of trade
execution within that particular time. Trade application will send the trades from investment
managers to various systems (Web trade services, Real time trade applications, Fund master
(Global trades), Derivatives (Summit, Colline). Trade system will validate the account, asset,
nominal, broker, depository information before executing the trade. Same day settlement will have
more priority than T+3 execution. Northern also handles the claim for the trade if it was not
executed on the day of settlement.
Technologies Primary: Cobol, JCL, DB2, IMS, Utilities, Control-M,UNIX
Secondary: Markit EDM, Weblogic servers, Java applications
Tasks • Lead an offshore team consists of 5 members
• Supporting the critical Trade and Trade Capture applications during critical issues with
high severity, major Transmission outage, DR event
• Handling user requests related to queries in the application workflow and issues in the
application on a day to day basis.
• Facilitating the business partners to execute the trades without missing the deadlines
with DTCC, FED, and Canadian depositories.
• Involved in weekend maintenance activities of major router change, mainframe disaster
recovery events.
• Participate in discussions with the business users to understand the problem in trade
execution which helps to find the solution in easy way.

3. Kalaiselvi Pounraj
Ace Hardware Corporation
Ace Merchandise – Oakbrook, IL
Duration April 2012 – Jan 2014
Role Technical Lead
Project Description This project involves supporting and enhancing the features of applications for Merchandise,
Commerce and Finance. Merchandising application involves the order placed by the retailer from
different sources (Drop shipment, Discovery, Open stock order-OSO) and the tracking of the
shipment process. Commerce application involves the Promotion/Instant savings coupons provided
to the store for the purchase made by the customer. Finance deals with the credit /debit of the
promotion activities, General Accounting etc.
The aim of Ace – Application Management Support project is to resolve the user requests provided
by the customer on time with satisfaction in Merchandising/Commerce/Finance applications.
Technologies Primary: Cobol, JCL, DB2, IMS, Utilities,COBOL400,CA-7
Secondary: Message Broker, SAP, Informatica & Webfocus
Tasks • Lead an offshore team consists of 5 members
• Handle Change Requests assigned by the customers
• Estimate the effort required for the change request and owning its successful closure
• Involve in Analysis, Design, Coding & Testing of the critical Change Requests
• Implement the tested artifacts into production.
• Provide emergency bug fixes in case of production issues
• Participate in discussions with the business users in understanding the defect and helped
them in user acceptance testing
Express Scripts
ESI-ESRX - Chennai, India
Duration Nov 2011 – Mar 2012
Role Technical Lead
Project Description The objective of this project is to expand the services in pricing process and to increase the revenue
of the Anchor Finance system. The process involves Prior Auth, Manual Eligibility, Member ID card,
PSGI, Member admin, Medicare services.
Technologies Cobol, JCL, DB2, IMS, Utilities
Tasks • Impact analysis of the existing process in Finance system to identify the areas for
enhancement
• Conducted project estimation, created Resource Load.
• Monitored and controlled the project for successful execution
• Managed team of 4 members, assigning tasks and tracking them.
• Actively reported issues and reached out to appropriate leads for resolution
• Involved in Process related activities
• Trained the fresher’s in the team

4. Kalaiselvi Pounraj
Sears Holding Corporation
Sears Mainframe Migration - Chennai, India
Duration May 2011 - Oct 2011
Role Technical Lead
Project Description The objective of this project is to migrate the 2 applications (OPENITEM, IMA2CORE) from legacy
mainframe to Linux. This project focused to lift and shift mainframe applications to a non-
mainframe environment using Micro Focus conversion tool. Aggressively involved in the POC for
these 2 Major critical applications in a period of 3 months
Technologies Microfocus, Netexpress,Linux, Modernization Workbench, Filezilla
Tasks • Prepared Induction Kit about overview of sears & subsystems involved in Sears
Application.
• Involved in preparing the Inventory list for POC of Sears Mainframe Migration project
• Learnt to work in Net express, Enterprise server, Modernization workbench, Linux in
Sears Mainframe Migration project in a short span of time.
• Managed team of 4 members, assigning tasks and tracking them.
Ace Hardware Corporation
Retail Product Request Portal- Chennai, India
Duration Mar 2011- Apr 2011
Role Technical Lead
Project Description ACENET’s applications cover a range of services from product search to ordering, returns, invoicing,
and statements. ACENET is also a means of communicating corporate and department information
with the retailers. At ACENET, ordering happens in 2 ways - making the purchase requests directly
to Ace RSC’s or to the vendor (drop ship mode).
Ace retailers do not have ability to suggest Ace Merchandising department about item(s) that sells
good in their region and generally not stocked at Ace warehouse for selling. Ace through ‘New Item
Request’ portal will provide the ability for retailers to automate the process of placing a request for
a new product. The request will be reviewed, approved/rejected by Ace Corporate and the retailer
can track the status of the new product request
Technologies Mainframe (Cobol, JCL, DB2, IMS, Utilities), .NET.
Tasks • Developed and tested 5 new stored procedures
• Performed the unit testing and system testing validations for the new programs
developed and also documented the same
• Involved in implementation support & fixing the defects
• Involved in Process related activities
• Team management with a 4 member team
• Project planning and weekly status reports

5. Kalaiselvi Pounraj
Ace Hardware Corporation
Ace Rewards Duplicate Execution - Chennai, India
Duration Oct 2010 - Feb 2011
Role Module Lead
Project Description When the customers sign up from point of sale system, customer details are entered in the master
databases. But duplicate details were present in the database for the same customer. In order to
eliminate the duplicate details, we add the reward points from the duplicate customer to the main
customer account so that we can avoid sending the duplicate rewards being issued to the customer
twice
Technologies Mainframe(Cobol, JCL, DB2, IMS, Utilities)
Tasks • Analyzing and design on the Application involved.
• Modification of the existing programs and jobs
• Performed the unit testing and system testing validations for the new programs
developed and existing program and also documented the same
• Involved in implementation support & fixing the defects
• Involved in Process related activities
Ace Hardware Corporation
Ace Business Transformation - Chennai, India
Duration June 2009 – Sep 2010
Role Module Lead
Project Description The aim of the project is to migrate the current applications in ACE from Legacy to SAP. It involves
broker queue to pass the data from Legacy to SAP. The migration part also includes the obsolete
strategy to come up with the minimum set of activities for decommissioning the current
applications so as to meet the requirements across all the phases of BT implementation
Technologies Mainframe(Cobol, JCL, DB2, IMS, Utilities,VSAM),SAP,Message broker ,.Net
Tasks • Learnt to work in Queue programs
• Worked on bridging the data from Legacy to SAP
• Prepared the decommission list for the components that are not used as part of
migration
• Performed the unit testing and system testing validations for the new programs
developed and existing program and also documented the same
• Involved in implementation support & fixing the defects

6. Kalaiselvi Pounraj
Ace Hardware Corporation
Finance Remediation - Chennai, India
Duration Aug 2008 – May 2009
Role Team Member
Project Description The current stock transfer system, the process and system disconnects can cause a loss or
discrepancy of inventory throughout the stock transfer shipment, receipt, and reconciliation
process. For 2007, this loss was approximately $4 million. This project implemented corrections to
allow this inventory to be properly accounted for, tracked, and reconciled. It also provided for a
single set of common data across the departments, better standardized reporting and metrics, and
better problem research.
Technologies Mainframe(Cobol, JCL, DB2, IMS, Utilities,VSAM)
Tasks • Involved in the preparation of program Specification document
• Developed the new programs in Mainframe technology using COBOL , DB2 and Netron
• Performed the unit testing and the system testing validations for the new programs
developed and also documented the same
• Involved in implementation support & fixing the defects
Marks & Spencer
Store Growth Programme - Chennai, India
Duration Feb 2008 – Aug 2008
Role Team Member
Project Description Food store number is currently 3 digits, which allow a maximum of 999 store code. Hence food
systems will not be able to support store growth beyond 999 stores. To support the store growth
beyond 999 stores, 3 digit alpha store code will be used, and systems will be changed to use 3
alpha store codes and to handle the existing 3 digit numeric store codes.
Technologies
Mainframe(Cobol, JCL, DB2, Utilities), M204
Tasks • Analyzing and design on the Application involved.
• Modification of the existing programs and jobs
• Performed the unit testing and system testing validations for the new programs
developed and existing program and also documented the same
• Involved in fixing the defects
Cognizant Technology Solution Training from Oct 2007 to Jan 2008 – Chennai, India

7. Kalaiselvi Pounraj
Ace Hardware Corporation
Finance Remediation - Chennai, India
Duration Aug 2008 – May 2009
Role Team Member
Project Description The current stock transfer system, the process and system disconnects can cause a loss or
discrepancy of inventory throughout the stock transfer shipment, receipt, and reconciliation
process. For 2007, this loss was approximately $4 million. This project implemented corrections to
allow this inventory to be properly accounted for, tracked, and reconciled. It also provided for a
single set of common data across the departments, better standardized reporting and metrics, and
better problem research.
Technologies Mainframe(Cobol, JCL, DB2, IMS, Utilities,VSAM)
Tasks • Involved in the preparation of program Specification document
• Developed the new programs in Mainframe technology using COBOL , DB2 and Netron
• Performed the unit testing and the system testing validations for the new programs
developed and also documented the same
• Involved in implementation support & fixing the defects
Marks & Spencer
Store Growth Programme - Chennai, India
Duration Feb 2008 – Aug 2008
Role Team Member
Project Description Food store number is currently 3 digits, which allow a maximum of 999 store code. Hence food
systems will not be able to support store growth beyond 999 stores. To support the store growth
beyond 999 stores, 3 digit alpha store code will be used, and systems will be changed to use 3
alpha store codes and to handle the existing 3 digit numeric store codes.
Technologies
Mainframe(Cobol, JCL, DB2, Utilities), M204
Tasks • Analyzing and design on the Application involved.
• Modification of the existing programs and jobs
• Performed the unit testing and system testing validations for the new programs
developed and existing program and also documented the same
• Involved in fixing the defects
Cognizant Technology Solution Training from Oct 2007 to Jan 2008 – Chennai, India