"13 statements that I agree to commit to in order to maintain exceptional care of patients, families and friends, and healthy peer relationships signed by most of the department staff. "

1. Kaiser Permanente, Northern California
Caritas in Action
How Caring Science informs and inspires KP caregivers and affirms our commitment to provide our
patients and their families exceptional care
Caritas Consortium 2014
13 Commitments to my Team
Honoring Health, Healing &
Wholeness

2. 13 Commitments to my Team
Intent to Contribute Statement:
13 statements that I agree to commit to in order to maintain exceptional care of patients, families and
friends, and healthy peer relationships signed by most of the department staff. The nurse manager of the
CVICU unit led this effort that resulted in 33 staff members willingly signing the commitment statement.
13 Commitments to my Team
As your Teammate, and with our Shared Goal of Excellent Patient Care, I Commit to the following:
1. I will do the best I can to assure the patients in this department are treated and cared for as if each
were my family.
2. I recognize we may have our differences but while we are here working together, we are a team that
relies on cohesiveness not only to provide excellent care, but for our healthy working relationships.
3. I will accept responsibility for establishing and maintaining healthy interpersonal relationships with
you and every other member of this team. You will not be able to tell who my friends are by how I
help others.
4. I will talk to you promptly and directly if issues surface. If we are unable to resolve the issue, I will
escalate with the intent to resolve with you.
5. I will always work to establish and maintain a relationship of trust with you and every member of this
team. My relationship with each of you will be equally respectful, regardless of job title or level of
education.
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3. 13 Commitments to my Team
13 Commitments – Continued:
6. I will not engage in the “3 B’s” (Bickering, Back-Biting, and Blaming). I will practice the “3 C’s” (Caring,
Committing, and Collaborating) in my relationship with you and ask you to do the same with me.
7. I will not complain about another team member and ask you not to as well. If I hear you doing so, I will ask
you to stop or to talk to that person with the intent to resolve.
8. I will be committed to finding solutions to problems, rather than complaining about them or blaming
someone for them, and ask you to do the same.
9. I will do my best to recognize your contributions to excellence and thank you for your high quality of work.
10. I will look at myself first when opportunities to improve our team are given.
11. I will perform in all areas of the hospital with the same respect and commitment to professionalism that I
perform in my own area.
12. When I am in the department and have downtime outside of patient care, I will look for opportunities to
improve efficiencies of the department without the need to be told to do so.
13. I recognize that my actions reflect the culture of my department and my behaviors impact those around
me. I will give the best of me, because this is what my patients and my team deserve.
By signing this document, I am asking you as a team to hold me accountable to these 13 commitments.
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4. Inspired Contributor(s) :
 Daniel Moffit
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Service Area: Santa Clara
Medical Center: SCL
Affiliation: PCS
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Year Shared: 2014
Venue: Caritas Consortium
Format: Poster
ID #: E08
Keyword TAGs:
Identifier
 Consortium2014-June, Santa
Clara, Poster, Patient Care
Services
 Caritas Leadership, Self, Team
Descriptor
 Authentic Relationship. Caritas
Consciousness
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13 Commitments to my Team

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13 Commitments to my Team