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Keynote Address
Adam Blitzer
State of
Demand
2013
Adam Blitzer
VP B2B Marketing Automation
Pardot, an ExactTarget Company
@adamblitzer
Overview
Research on
Consumers
Current State1:
Research on
Companies2:
3:
STATE OF DEMAND/OVERVIEW/2013
@adamblitze
STATE OF DEMAND/INTRO/2013
Son
KaiJacobBlitzer
@adamblitze
STATE OF DEMAND/INTRO/2013
Judo
Japan
@adamblitze
STATE OF DEMAND/INTRO/2013
Startup
ITookaChance
@adamblitze
STATE OF DEMAND/INTRO/2013
Email Marketing
Recovery
@adamblitze
STATE OF DEMAND/INTRO/2013
Startup part deux
Itookanotherchance
@adamblitze
STATE OF DEMAND/INTRO/2013
Acquisition
Thatonestuck
@adamblitze
STATS
2013
CONTENT
CONSUMER BEHAVIOR
SETH GODIN
SUPPLY AND DEMAND
INCREASE IN CHANNELS
@adamblitze
STATE OF DEMAND/STATS/2013
NASA
MORE
POWER IN
A GOOGLE
SEARCH,
THAN ALL
OF NASA
HAD IN 1960
TO PUT A
MAN ON
THE MOON @adamblitze
STATE OF DEMAND/STATS/2013
Consumer
Executive
Board
@adamblitze
CONTENT
CONTENT
STATE OF DEMAND/STATS/2013
- Seth Godin (1999)
@adamblitze
STATE OF DEMAND/STATS/2013
1960
5 marketing
Chanels
2013
60+
marketing
Chanels2020
100’s of
marketing
Chanels
Print
Radio
Television
DirectMail
Fax
Telemarketin
g
Internet
Email
Facebook
@adamblitze
STATE OF DEMAND/STATS/2013
294 Billion
Emails
2 Million
Blog Posts
250 Million
Photos
PER
DAY @adamblitze
RELEVANT
ENGAGING
STATE OF DEMAND/STATS/2013
-Jay Baer (2012) @adamblitze
SHORT
FORMS
STATE OF DEMAND/STATS/2013
- Seth Godin (1999)
@adamblitze
STATE OF DEMAND/STATS/2013
68%Lie on a regular
basis on
custom
questions
65%Give the wrong
phone number
on a regular
basis
People will lie when made to answer
questions
@adamblitze
TRACK
P E O P L
E
STATE OF DEMAND/STATS/2013
- Seth Godin (1999)
@adamblitze
STATE OF DEMAND/CONSUMERS/SURVEY
Prospects
Marketer
@adamblitze
STATE OF DEMAND/CONSUMERS/SURVEY
Prospects
Marketer
Read 50 pages,
and downloaded
a white paper
Read 3 pages,
and downloaded
a white paper
Has not done
anything in 60
days
Read 3 pages,
and downloaded
a white paper
@adamblitze
STATE OF DEMAND/STATS/2013
1960
5 marketing
Chanels
2013
60+ marketing
Chanels
Content
Convert using
forms
Inboundsearch
Tools Strategy
Who’s doing it
Best?
Outboundemail
@adamblitze
COMP
ANIES
2013
FORTUNE 500
MID MARKET
SMB
FASTEST GROWING
STATE OF DEMAND/COMPANIES/FOURTUNE-500
500
Fortune @adamblitze
STATE OF DEMAND/COMPANIES/FOURTUNE-500
Enterprise
@adamblitze
STATE OF DEMAND/COMPANIES/FOURTUNE-500
MidMark @adamblitze
STATE OF DEMAND/COMPANIES/FOURTUNE-500
MidMarket
@adamblitze
STATE OF DEMAND/COMPANIES/FOURTUNE-500
Small
Busines
@adamblitze
STATE OF DEMAND/COMPANIES/FOURTUNE-500
Small
Business
@adamblitze
STATE OF DEMAND/COMPANIES/FOURTUNE-500
SaaS
Companies
@adamblitze
STATE OF DEMAND/COMPANIES/FOURTUNE-500
SaaS
Companies
@adamblitze
BestPractices
Forms
Marketing
Automation
Best Practices
Enterprise
MidMarket
SmallBusinesses
STATE OF DEMAND/COMPANIES/FOURTUNE-500
@adamblitze
STATE OF DEMAND/COMPANIES/FOURTUNE-500
SaaS
Companies
@adamblitze
CONS
UMER
2013
RESEARCH CYCLE
LEGNTH OF CONTENT
EMAIL
WANTS
NEEDS
@adamblitze
Life
Cycle Understanding
how consumers
find information to
make informed
decisions
@adamblitze
STATE OF DEMAND/CONSUMERS/SURVEY
ResearchofPurchase
Of survey
respondents
start their
searches on
Google.
96%
@adamblitze
STATE OF DEMAND/CONSUMERS/SURVEY
ResearchofPurchase
Agree: “As my search
deepens on a subject, my
search terms usually
become more refined as
well.”
99%
@adamblitze
STATE OF DEMAND/CONSUMERS/SURVEY
76% go back
to Google
ContentEngagement
times to
research a
purchase
@adamblitze
STATE OF DEMAND/CONSUMERS/SURVEY
DiagramofResearch STAR
T
LEARN
&
CHANG
E
LEARN
&
CHANG
E
@adamblitze
STATE OF DEMAND/CONSUMERS/SURVEY
BestPractices
LifeCycle
@adamblitze
STATE OF DEMAND/CONSUMERS/SURVEY
BestPractices
LifeCycle
@adamblitze
STATE OF DEMAND/CONSUMERS/SURVEY
BestPractices
LifeCycle
@adamblitze
STATE OF DEMAND/CONSUMERS/SURVEY
BestPractices
Content
Mindset by
Stage
@adamblitze
STATE OF DEMAND/CONSUMERS/SURVEY
BestPractices
Content
Content by
Stage
@adamblitze
STATE OF DEMAND/CONSUMERS/SURVEY
Higher Price = More Stages of Research
ContentEngagement
91%Agree: Price and Amount of
research are directly
correlated.
@adamblitze
Research Understanding
how consumers
gather
information to
make informed
decisions
@adamblitze
STATE OF DEMAND/CONSUMERS/SURVEY
Of survey respondents
said they want different
content at each stage
of research.
77%ContentEngagement
@adamblitze
ContentEngagement
STATE OF DEMAND/CONSUMERS/SURVEY
Batc
hResear
ch
Consumers goal is to obtain
enough information to make an
informed decision. Multiple
documents at one time.
@adamblitze
STATE OF DEMAND/CONSUMERS/SURVEY
YOUR
CONTENT
ContentEngagement
@adamblitze
STATE OF DEMAND/CONSUMERS/SURVEY
BestPractices
Research
@adamblitze
Casual
Reading Understanding
how consumers
engage with
content on a daily
basis
@adamblitze
ContentEngagement
STATE OF DEMAND/CONSUMERS/SURVEY
Single
Casual
Reading
Consumers goal is to stay
informed on their industry,
profession, or topics of interest.
Rarely do you dig deeper.
@adamblitze
STATE OF DEMAND/CONSUMERS/SURVEY
Prefer content to be
less than 5 pages.
Only 1.7% would prefer
more than 5 pages.
71%ContentEngagement
@adamblitze
STATE OF DEMAND/CONSUMERS/SURVEY
BestPractices
CasualReading
@adamblitze
Email
Nurturing Understanding
how consumers
engage with
disruptive
marketing
@adamblitze
STATE OF DEMAND/CONSUMERS/SURVEY
Of survey respondents
said email is their
primary channel of
communication.
90%EmailNurturing
@adamblitze
EmailNurturing
STATE OF DEMAND/CONSUMERS/SURVEY
GOALS
Casual
ReadingResearch
@adamblitze
STATE OF DEMAND/CONSUMERS/SURVEY
Research
BestPractices
Content
@adamblitze
STATE OF DEMAND/CONSUMERS/SURVEY
Casual
Reading
BestPractices
Content
@adamblitze
STATE OF DEMAND/CONSUMERS/SURVEY
BestPractices
SubjectLines
1 3
@adamblitze
STATE OF DEMAND/CONSUMERS/SURVEY
BestPractices
Content
Blog
Articles
Industry
Blogs
-Any content
about how to
do their job
better
Case Study
Video
Interviews
-Any content
about how
others
benefited
Buyers Guide
Comparisons
Sales Sheets
-Any content
about why you
are the best
choice
@adamblitze
STATE OF DEMAND/CONSUMERS/SURVEY
Questions
@adamblitze

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Editor's Notes

  1. Have DEG come up to introduce Adam Blitzer
  2. How do we use them? To figure out these best practices I took an unconviential approach. I asked people. If you ask marketers what they focus on, you’re likely to get their idea, and not the correct answer. You have to go to the source, and figure it out. Best practices are figured out, so lets figure them out.
  3. How do we use them? To figure out these best practices I took an unconviential approach. I asked people. If you ask marketers what they focus on, you’re likely to get their idea, and not the correct answer. You have to go to the source, and figure it out. Best practices are figured out, so lets figure them out.
  4. How do we use them? To figure out these best practices I took an unconviential approach. I asked people. If you ask marketers what they focus on, you’re likely to get their idea, and not the correct answer. You have to go to the source, and figure it out. Best practices are figured out, so lets figure them out.
  5. How do we use them? To figure out these best practices I took an unconviential approach. I asked people. If you ask marketers what they focus on, you’re likely to get their idea, and not the correct answer. You have to go to the source, and figure it out. Best practices are figured out, so lets figure them out.
  6. How do we use them? To figure out these best practices I took an unconviential approach. I asked people. If you ask marketers what they focus on, you’re likely to get their idea, and not the correct answer. You have to go to the source, and figure it out. Best practices are figured out, so lets figure them out.