1. HOW?WHERE? WHY? WHEN?WHO?
If you have any of these questions, ARCA may have the answers.
We are here to offer support and solutions.
Comprehensive
Credit
Reporting
Comprehensive Credit Reporting
March 2014
2015
2016
What are the
changes?
How does it
affect us?
Are we
compliant?
WHO IS AFFECTED?
• Call Centre
• Sales Team
• Credit Team
• Operations
• Compliance
• Collections Team
• Mortgage Brokers
• Accounts
• Legal
What information will they need?
• Defaults
• Consumer Rights
• Correction
• Reporting
• Reciprocity
• Complaints
• Data Requirements
• Record Keeping

2. Through education, innovation and trusted
relationships, we will engage with our stakeholders
to develop and deliver a better credit reporting
system in Australia.
ARCA offers the following learning solutions:
FAQs Information Resources Learning
Scripting Case Studies FAQs Information
Resources Learning Scripting Case Studies
Information FAQs Resources Learning
Scripting Case Studies FAQs Information
Resources Learning Scripting Case FAQs
Studies Information Resources Learning
Scripting Case Studies FAQs Information
Resources Scripting Case Studies FAQs
Information Resources Learning Scripting
Case Studies FAQs Information Resources
Learning Learning Scripting Case Studies
FAQs Information Resources Learning
WEBINAR
Current Topics:
► Correction obligations
► Defaults
online modules
Current Module:
► CreditSmart
Have an idea
for a relevant topic that
suits your needs? Contact
us to discuss options.
new topics
soon to be added to our suite
of learning solutions.
See our website for new releases
www.arca.asn.au
in-house workshop
Current Topics:
► Correction obligations
► Defaults
resource library
► FAQs
► Scripting
► Case Studies
We can assist
in identifying your
organisation’s
knowledge
requirements,
and can support
you with suitable
learning solutions
where required.
We will
collaborate
to ensure you
receive the desired
learning outcomes.
Contact
Julianne Henry
0438 353 472
jhenry@arca.asn.au
watch
this space