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Social media is all about the GLAM. Goals, Listening, Actions, Metrics
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Social Media GLAM
1.
Social Media GLAM
2.
G oals L
istening M etrics A ctions
3.
4.
In line with
business
5.
Able to achieve
6.
Guides progress
7.
8.
9.
Meaningless
10.
Inflexible
11.
12.
Progress
13.
Values
14.
Brand image
15.
16.
Easy = No
progress
17.
A2A = Progress
18.
19.
Easy / undefined
= no progress
20.
Know where &
how
21.
22.
Use data to
build plans $ goals
23.
Free tools
24.
Paid tools
25.
26.
Where are they
talking
27.
What are they
saying
28.
Why are they
saying it
29.
How is it
being said
30.
31.
Build plans
32.
Insight
33.
Knowledge
34.
Free Tools
35.
Paid Tools
36.
37.
Reaction
38.
Engagement
39.
Based on goals
& listening
40.
41.
Message = Content
42.
“Viral” needs content
43.
Created from listening
44.
45.
Building, maintaining, managing
rep
46.
How & where
47.
Use to create
online persona
48.
49.
Use to build
rep
50.
Use as damage
control
51.
Build community
52.
53.
React to listening
54.
Prevent a crisis
55.
Goals & listening
will shape many actions
56.
57.
Bookmarking
58.
Listening
59.
Commenting
60.
Content Aggregation
61.
Crowdsourcing
62.
Customer Service
63.
Forums
64.
65.
Events
66.
Mashups
67.
Microblogging
68.
Online Video
69.
Organization / Staff
70.
Outreach Programs
71.
PhotoSharing
72.
Podcasting
73.
74.
Q&A
75.
Ratings / Reviews
76.
Social Networks
77.
Timelines
78.
Sponsorships
79.
Virtual Worlds
80.
Widgets
81.
Wiki's
82.
Document Sharing
83.
84.
ROI
85.
Free tools
86.
Paid tools
87.
88.
Mentions
89.
Reactions
90.
“Not money”
91.
92.
93.
Website model
94.
Free Tools
95.
Paid Tools
96.
97.
Raised profits 300%
98.
Built solid community
99.
New products
100.
Still successful
101.
G oals M
easurement A ctions L istening L istening
102.
Josh “Shua” Peters
@ JoshSPeters Shuaism.com
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