Keynote presentation delivered for the Ovum Analysts Business Process Management event in London, November 2012. Using case studies to demonstrate how emerging trends are connected and disrupting business as usual: social networks, mobile devices, big data and cloud computing. With gamification joining the party

1. Compressing
Processes
How productivity is going
social and mobile
Sharon Richardson @joiningdots
Joining Dots www.joiningdots.com

2. The following presentation was originally delivered at
the Ovum Analysts Business Process Management
Conference held in London, November 2012
It was a 20-minute keynote looking at the impact of
emerging trends on business processes, using real-
world examples to demonstrate potential
This is a modified version for Slideshare formatting
with notes added to (almost but not quite ) make
up for the lack of a presenter…
Additional notes can be found in the blog post:
http://www.joiningdots.com/blog/2013/01/digital-
trends-compressing-processes/
© Copyright 2012 Joining Dots Ltd. All rights reserved.

3. Four Connected Trends

4. Four Connected Trends

5. Four Connected Trends

6. Four Connected Trends

7. Four Connected Trends

8. Four Connected Trends

9. “The only way to meet the unpredictable
challenges ahead of us is to match them with
unpredictable challenges of our own…”
Source: The Wiki and the Blog, CIA, September 2005

10. “The only way to meet the unpredictable
challenges ahead of us is to match them with
unpredictable challenges of our own…”
Source: The Wiki and the Blog, CIA, September 2005

11. “Need to Know”

12. “Need to Know”

13. “Need to Know”

14. “Need to Know”

15. “Need to Know”

16. “Need to Know”

17. Transparency of Data

18. Transparency of Data
=

19. Transparency of Data
=
“The „intelligence – decision – implementation‟
cycle time can now be as short as 15 minutes…”

20. "The biggest evolution in A/B testing
is how fast it has become”
Brian Christian, Wired

21. "The biggest evolution in A/B testing
is how fast it has become”
Brian Christian, Wired

22. Real-time Reactions

23. Real-time Reactions
It‟s…
…fast

24. Real-time Reactions
It‟s…
…fast

25. Real-time Reactions
It‟s…
…fast
“The difference with live testing is not just that
there is no time to learn and apply lessons. It's
that there are no clear lessons or rules.”

26. “Children, aged between 4 and 14, were
given the tablets programmed in English, a
language they had never heard ”
Nicholas Negopronte, One Laptop Per Child (OLPC)

27. “Children, aged between 4 and 14, were
given the tablets programmed in English, a
language they had never heard ”
Nicholas Negroponte, One Laptop Per Child (OLPC)

28. Self-organising

29. Self-organising
4
mins

30. Self-organising
4 5
mins days

31. Self-organising
4 5 2
mins days wks

32. Self-organising
4 5 2 3
mins days wks mths

33. Self-organising
4 5 2 3 5
mins days wks mths mths

34. Self-organising
4 5 2 3 5
mins days wks mths mths

35. “It‟s cool that our team is part of
making the car connected”
Zack Hicks, CIO North America, Toyota

36. “It‟s cool that our team is part of
making the car connected”
Zack Hicks, CIO North America, Toyota

37. Sensory Adjustments

38. Sensory Adjustments

39. Sensory Adjustments
=

40. Sensory Adjustments
=

41. Sensory Adjustments
=

42. The Fifth Trend

43. The Fifth Trend

44. “Find one video game that is
not about learning”
Dr Keith Devlin, Stanford University

45. “Find one video game that is
not about learning”
Dr Keith Devlin, Stanford University

46. A Stake in the Outcome

47. A Stake in the Outcome

48. A Stake in the Outcome

49. A Stake in the Outcome

50. A Stake in the Outcome

51. A Stake in the Outcome

52. A Stake in the Outcome

53. A Stake in the Outcome

54. Five Connected Trends
Redefining productivity
Standardised Routines Personalised Processes
Richness of information Transparency of data
Controlled decisions Real-time reactions
Structured hierarchy Self-organising network
Need to know Stake in the outcome
Predictable results Sensory adjustments

55. Redefining Productivity
Redefining productivity
Standardised Routines Personalised Processes
Richness of information Transparency of data
Controlled decisions Real-time reactions
Structured hierarchy Self-organising network
Need to know Stake in the outcome
Predictable results Sensory adjustments

56. Redefining Productivity
Redefining productivity
Standardised Routines Personalised Processes
Richness of information Transparency of data
Controlled decisions Real-time reactions
Structured hierarchy Self-organising network
Need to know Stake in the outcome
Predictable results Sensory adjustments

57. Redefining Productivity
Redefining productivity
Standardised Routines Personalised Processes
Richness of information Transparency of data
Controlled decisions Real-time reactions
Structured hierarchy Self-organising network
Need to know Stake in the outcome
Predictable results Sensory adjustments

58. Redefining Productivity
Redefining productivity
Standardised Routines Personalised Processes
Richness of information Transparency of data
Controlled decisions Real-time reactions
Structured hierarchy Self-organising network
Need to know Stake in the outcome
Predictable results Sensory adjustments

59. Redefining Productivity
Redefining productivity
Standardised Routines Personalised Processes
Richness of information Transparency of data
Controlled decisions Real-time reactions
Structured hierarchy Self-organising network
Need to know Stake in the outcome
Predictable results Sensory adjustments

60. Redefining Productivity
Redefining productivity
Standardised Routines Personalised Processes
Richness of information Transparency of data
Controlled decisions Real-time reactions
Structured hierarchy Self-organising network
Need to know Stake in the outcome
Predictable results Sensory adjustments

61. Redefining Productivity
Redefining productivity
Standardised Routines Personalised Processes
Richness of information Transparency of data
Controlled decisions Real-time reactions
Structured hierarchy Self-organising network
Need to know Stake in the outcome
Predictable results Sensory adjustments

62. Five Connected Trends
Global social networks encouraging
conversations, bypassing hierarchies
Mobile updates speeding up decisions
and actions, bypassing procedures
Volume and velocity of data updates
enabling faster and new forms of analysis
Internet connectivity and storage on a
massive scale enabling all of the above…
Games give permission to experiment, with
instant feedback and learning by doing

63. Disrupting „business as usual‟
Trust forms within social networks, increasing
distrust of jargon and official statements
Being mobile means not waiting. Eliminates
the ability (excuse) to delay responses
Decisions are being made (and adjusted)
based on feedback, not opinions
Demographics break down – there really is
no such thing as a family with 2.4 children…
Games tap into human emotions that
formal processes too often try to ignore

64. References
 The Wiki and the Blog by D. Calvin Andruss, CIA
http://papers.ssrn.com/sol3/papers.cfm?abstract_id=755904
 Given Tablets, Ethiopian Children Teach Themselves
http://www.technologyreview.com/news/506466/given-tablets-but-no-teachers-
ethiopian-children-teach-themselves/
 The A|B Test: Inside the technology that‟s changing the
rules of business
http://www.wired.com/business/2012/04/ff_abtesting/
 To understand how much the cloud will change the
world, look at Toyota
http://www.businessinsider.com/cloud-computing-toyota-motors-2012-11
 You play World of Warcraft? You‟re hired!
http://www.wired.com/wired/archive/14.04/learn.html

65. Images
 Twin Towers, New York by Sander
http://www.flickr.com/photos/42458391@N04/3915489241/
 African village by Becky McCray, One Laptop
Per Child
http://www.flickr.com/photos/bjmccray/2094115676/
 Red Pill or Blue Pill? By Paul L. Dineen
http://www.flickr.com/photos/pauldineen/2122384796/
 Car, Mirror, Clouds by Stefano Meneghetti
http://www.flickr.com/photos/meneghetti/1995380556/
 Skyrim Travel by Braclo
http://www.flickr.com/photos/braclo/6364448651/
 Icons by Glyphicons www.glyphicons.com

66. Thanks
for watching!
Sharon Richardson
Joining Dots
If you would like to discuss this presentation or find out
more, please contact me. Details at www.joiningdots.com