1. JohnTierney
JJTIERNE@MAIL.USF.EDU
727-282-6869
Referencesprovideduponrequest.
Summary: To utilize mycollectionsexperiencecoupledwithmyextensive knowledgeof FDCPA laws and
CFPBregulations to contribute tothe goal of positive revenuegrowthforan establishedCollections
Firm.
Professional Experience
2012-2014 CollectionsSupervisorVan Ru CreditCorp - ChicagoIL
2010-2012 Team LeadVan Ru Credit Corp -Largo FL
2005-2007 Warehouse SupervisorCardio Tech Inc.
2003-2005 RecoverySupervisorYourAuction Inc.
Van Ru CreditCorporation
CollectionAssociate averaged$15Kin fee eachmonth.Promotedtoteamleadin4 months,then to
CollectionsSupervisorforourcorporate Chicagoofficeswere Itookoverthe PrivateStudentLoans
Portfolio. Inthispositionprovidedadditional trainingtonew hiresinthe collectionsprocessadheringto
all FDCPA lawsand CFPB regulations.Exceededcompanygoalsforemployeeretentionwhileassuring
bonuseswere meteachmonthwith $10K in fee orhigher.Performedsecond voices,handledcustomer
disputes, andconducted dailyongoingcoachingandtrainingsessions while monitoringcollectorshourly
for clientandCompanymetricsforcompliance, quality, andproduction.Achieved#1rankingstatus for
18 consecutive monthson Primeand Secondary StudentLoan Portfolios aswell as earningmultiple top
rankingstatusesonnumerous Contingency Portfolios while managingateamof 30 Collection
Associates.
Areas of Proficiency:PreparingweeklyClient/CompanyDeliverables,DialerStatistics,BudgetTracking,
CollectorSchedules,PreparingandReconciliationof Settlements,ClientConference Calls, Monitoring,
Auditing,ReviewingcallswithCollectors,DailyCompliance,Production,CoachingMentoringSessions,
Interviewing/TerminatingCollectionAssociates.
Cardio Tech Inc.
Warehouse Supervisoroversawassemble,production,deliveryandsetup. Provided daily leadership,
trainingandassistance tomeetproductionscheduled clientprojects anddeliveries.Monitored and
reviewed quality controlsforall assembledequipmentfornationwidefitnesscentersinorderto
maximize clientsatisfaction.
Your Auction Inc.
AuctionSite Supervisor,Event Coordinator, CustomerService Representativeoverseeingall auctionsto
maximize client’srevenue and maintainclientconfidence.
Education
B.A.Political Science 2008 Universityof South Florida
A.A.Mass Communications2005 Hillsborough Community College
Disciplined: Facs,Noble,Sharepoint,MicrosoftOfficeSuite,Westlaw,Accurint,CBC

2. JohnTierney
JJTIERNE@MAIL.USF.EDU
727-282-6869
Referencesprovideduponrequest.