Powerpoint used to intr

1. Conflict Resolution
ChicagoQuest Core Mechanic

2. Question for Thought
Do you take responsibility for your actions?

3. Conflict Response
Form
Complete the conflict response form. Take your time and
think deeply about your response to conflict and how you
could improve it.

4. Best Qualities
Which quality or approach to conflict do you feel is
best? What is the one that you would most like to have
yourself?
Share your best quality with the class

5. Strategies
In small groups, develop a plan for achieving one of the
‘best qualities’ on the board.
Remember the strategies and techniques we have looked
at over the last two weeks for resolving conflicts - these
may give you ideas for how to achieve these best qualities.

6. Share
Share out your group’s strategy for achieving a best
quality.

7. Review
Calm and Collected
Remember the strategies we have developed for being
calm and collected:
Take deep breaths
Change your position and posture (hands down)
Count upwards to calm your thoughts
Step away or step back

8. Review
Remember A-B-C-D to avoid unnecessary conflict.
A - Avoid potentially negative situations
B - Be calm and collected
C - Communicate clearly and confidently
D - Determine your goals

9. Take Aways
Choose your battles - avoid unnecessary conflict
Choose your response - act, don’t react.
Be calm and collected.
Communicate to avoid escalation of conflict.

10. Afternoon HB
Quotes for discussion:
“Don’t ever let them pull you down so low as to hate
them” - Booker T. Washington
“There are three truths: my truth, your truth, and the
truth” Chinese proverb
“Don’t look where you fall, but where you slipped” -
African proverb
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