1. Get One Step Closer to that Elusive
ROI – Step Up Your Social Media
Tracking & Analytics &Determine
What Success Means for Your
Business
@joantxo llantada
October 2011
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2. I am sorry to tell you but….
If 82% of TV ads generate negative
ROI, why are we obsessed with
social media ROI?
according to the book
The Social Media Management Handbook:
Everything You Need to Know to Get Social Media Working in
Your Business, written by a team of three from Accenture.
@joantxo
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3. For our brand, 8 must
1. Traditional mass media is important, but not as important it
used to be any more. Balance and results
2. Where are my customers?, my brand ought to be there
3. Social media is not free, it cost money and time
4. Social media is not easy, learning, learning, learning,… Beta
test
5. KPI’s are not tweeting or posting. KPI’s is about conversation,
engagement, compromise, conversion,…
6. Social media it is not just for one department , it is for the
whole company
7. Social media will transform your company, or you will not be
relevant in the market
8. No marketing strategy?, social media will failure
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11. Build confidence
• 76% do not trust in traditional
media or marketing. Brands lies !
• 70% of tourist uses internet for
booking their holidays. Social Travel
Report UK 2010
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19. It is about contend strategy
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20. Finding influencers 4 my brand
- Count twitter followers, list, follows, number of tweets,
- Measure Facebook Likes, fans,…
- Check comment volume on blog posts
- Invest time in relevant forums
- Recommendations by others
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21. Social Brand Strategy
Source: December 17, 2008, “Social Brand Strategy” Forrester report
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