1. FORMANTES, JOANNECALMA
1987 J. KatamananNazarenoStTondo,Manila
09778140931
joanneformantes@gmail.com
EXECUTIVE SUMMARY
Intensive professional experience workingforSalesandDistributionfocusingonFinancing –
offersleasingof ITequipmentand/orfinancialservices cateringcorporationwhowantedtoinvestin
theirIT infrastructure,applicationandsolutions; supportforthe salesprocessfromraisingcredit
request,pricing,contractpreparationthroughdeal inception.Also,for BusinessProcessOutsource
Industryfocusingin HumanResource underAccountOperations - issuingservice level agreementand
financial reports,trackingandmonitoringrootcause analysis andreviewingmonthlybusiness
performance. Managedemployeedata;indepthfamiliaritywithvariousBPOandmanagement
processes; solidunderstandingof WesternCulture –managingUSand Europe basedclientsand
customers;Detail orientedwiththe abilitytoworkunderpressure;Solidgraspsof variousCRMand
database applicationssuchasSAP, Siebel andotherin-house software.
TECHNICAL SKILLS
Applicationsoftware: MS Word,Excel,PowerPoint, Access
Database and CRM: SAP, Siebel,ICFS,SalesConnect
Others: Advance knowledge in Internet Troubleshooting; quick learner of
new application, hardware, software and middleware; Filling and
Report Presentation skills. A little knowledge in MYSQL and
Oracle.
WORK EXPERIENCE:
January 1, 2016 – Present IBM Philippines, Inc.
Eastwood Libis, Quezon City
IBM Global Financing Philippines Corporation Sales Specialist
 Above average contributor – for over achieving Qvol target for 2016
 Handle and manage credit line facility for each customer
 Prepare pricing for the lease/financial requirement of the customer
 Enable business partner to offer and promote leasing/financing
June 16, 2014 – December 31,2015 IBM Philippines, Inc.
Eastwood Libis, Quezon City
IGF ASEAN Business Operation Professional
 Above average contributor – for over achieving Qvol target for 2014 & 2015

2.  Participate weekly operational meeting with ASEAN IBM Management.
 Monitor and pulls weekly report for the team.
 Manage regular alignment of all the data in Sales Connect
 Prepared all necessary documents in contract preparation to deal closure
 Provided support on sales specialist from requesting CIBI/FS of the client,
raising credit request, pricing, contract preparation through deal inception.
 Facilitated Sales Connect Enablement for all the ASEAN IGF sales
specialist
 Issued territory assignment request
 Review and validate quota setting and incentive management related
issues.
August 2011 – June 2014 IBM Global ProcessingServices
Diliman,QuezonCity
Account Operation
 Top Contributor – for successfullyhandlingandmanaging two separate
accounts simultaneously
 Responsible indeliveringweeklyandmonthlycritical and key performance
service level agreementtothe client
 Preparedand discussedmonthlyadditional and/reduction resource unit
 SubmittedBCP and PEP timelybasedon scheduleddeadlines
 Activelyparticipatedin DPE meetingforSLA reviewon a monthly basis
 Tracked and monitoredRCA accurately and timelyinPercolator. Sent follow
through to the people withconcerns in completingthe action item/s listed.
 Led the quarterly townhall activitiesfor the account
July 2009 – August 2011 IBM Global ProcessingServices
Diliman,QuezonCity
Employee Data Management
 Above average contributor – for participating in process improvement for
the team
 Manage employee’srecordinSAP
 Responsible increatingweeklyand monthly ad hoc report from SAP
 Responsible insubmittingmonthlycompliance report
 Back up contingencyplan for quality assurance analyst
EDUCATIONAL BACKGROUND
2005 – 2009 Pamantasan ng Lungsodng Maynila
Gen.Luna cor. Muralla St., Intramuros Manila,Philippines1002
Bachelor of Science in Mathematics

3. QUALIFICATIONS
 Excellentinterpersonal andcommunicationskills
 Team player, creative,organized,and efficientinmulti tasking
 Computeroperations skills
 Selfmotivated,enthusiasticand hard working
REFERENCE TO BE FURNISHED UPONREQUEST