1. JoAn Pajares
103 Thornbury Drive
Kissimmee, Florida 34744
(407) 749-5911
Joanpajares2016@gmail.com
Objective
Seeking a position with a growth oriented company that will allow me to utilize eight years of experience and knowledge
in the Retail Pharmacy Business.
Summary of Qualifications
 Registered Pharmacy Technician with FL board of Pharmacy (#RPT17569)
 Specialty Pharmacy trained
 Knowledge with Microsoft Windows systems
Professional Experience
DaVita Rx Pharmacy- Symphony Team (April - July 2016) Temp Hired
Patient Outreach Agent- Orlando, FL
 Handled inbound and conducted outbound calls regarding medication adherence
 Ensured patients are taking their medications correctly and resolved any issues they had
 Assisted patients with prescription and insurance inquiries including but not limited to; co-payments, deductibles,
quantity and day supply limitations
 Responded to calls from clinics, insurance companies, pharmacies and physicians
Walgreens Central Pharmacy Operations (May 2013- March 2016)
Specialty and Inbound Specialist - Orlando, FL
 Assisted patients with prescription insurance inquiries
 Handled inbound/outbound calls to the doctors’ offices, patients and insurance companies
 Followed up on specialty rejected claims and documented important details
 Resolved all of the seventeen Pharmacy Insurance Third Party Rejections
 Communicated with pharmacists and other pharmacy techs as a team in order for patients to receive their
medications in a timely manner

2. Walgreens Central Pharmacy Operations (August 2009- May 2013)
Resolution Center Process Advisor - Orlando, FL
 Assisted agents on how to resolve any of the Third Party Rejected claims
 Worked with Work Force Management team in regards to loaning agent and scheduling
 Coached specialists on a step by step process on how to resolve claims
 Monitored service level and average handle time per group
Walgreens Central Pharmacy Operations (November 2008- August 2009)
Resolution Specialist I & II - Orlando, FL
 Handled inbound/outbound calls to insurance companies, doctors’ offices and patients
 Handled sixteen of the Pharmacy insurance Third Party Rejections
 Followed up daily with any pharmacy insurance updates and updated patient information
Education
Valencia Community College (2012)
Associates in Arts Degree - Kissimmee, FL
Professional & Technical High School (2006)
High School Diploma - Kissimmee, FL