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May 26th , 2011 What’s Next in Payments Olli Riikkarolli@paypal.com Orkun Saitoglu  orkun@x.com
2
3 Who is paypal? Strong stated preference  across online shoppers #2 #1 #3 #2 #1
4 Consumers & Merchants of all sizes adopting PayPal 2010 Key figures ,[object Object]
$92Bin total payment volume ‘10 (+28%)
$3Bin stored value (PayPal balance) spent every 2 weeks
Bank License in Europe224millions accountsworldwide 110 3 26 3 12 10 PayPal represents 18 % of global e-commerce  5 3
HOW PAYPAL WORKS 5
 yet, still needs for different payments solutions Making B2B payments more efficient with PayPal... Giving charities an effective payment tool to collect donations... Helping consumers and merchants with expansive global partnerships... Facilitating payments for professional services... Monetizing applications for 3rd party developers... Enabling Financial Institutions to offer P2P solutions Enabling global mobile commerce... You Providing customers the best way to pay online globally 6
Site:       Kino.de Amount: 9.00 EUR PIN:  Payment Successful! •••• Pay Monetization on devices Tablets Connected TV Mobile Download Movie 7
A year in…we’re amazed BY THE INNOVATION Mobile 70,000+developers from startups to major companies Real-time/Location thousands of  applicationsre-inventing old industriesdisrupting existing business models creating new industries  Social Deals/Shopping 3.0 Online 2Offline Financial Innovations Digital Goods Crowd-sourcing/ Fundraising Marketplaces Device In-app Payments Invoicing POS 8
Facebook as a marketplace for your products: Boosket Embeddding Payments into the platform’s experience 9
Connected TV: SAMSUNG Movies 10
11
PayPal vision for Mobile … anywhere On mobile apps/websites Stores, POS, kiosks Events Use your mobile wallet … … with any technology 12 12
CONSUMER EXPERIENCE CONSUMER TRUST SEVERAL BARRIERS 13
What is PayPal doing? Consumer Wallet Access all payment methods anywhere Send/Invoice Money In-Person payments Receipts, coupons Value Added services Merchant Checkout In-app, rich authentication 1-click payment, sign-up and sign-in Single integration Guest checkout Auto-detect mobile web 14
Need Solution PayPal Mobile solutions Simplicity Consistent integration flow & features from online to mobile Integrated and rich experience Mobile Payment Library, ‘plug&play’ and ready to download, for iPhone, iPad and Android, finalist of  Mobile Express Checkout, one-stop solution for both web and mobile, ready for iPhone and Android  APIs based integration 15
PayPal mobile web user experience Login Expands to change funding source Expands to list purchase details Expands to change shipping address Review Log In using email and password or phone and pin ,[object Object]
Support all mobile devices in Q3 2011LOGIN                           REVIEW 16
Babyshopmobile site 17
18 Babyshopmobile site
19 Babyshopmobile site
Mobile will do much more than m-commerce Scanning + price comparison 2D barcode Augmented reality Proximity payment 20
21
Question? 22
Micro Payments On The Rise 23
USER CONTROLS THE EXPERIENCE Remember Me ,[object Object],Optional Confirmation ,[object Object],Funding Option ,[object Object],Customization increases user control, convenience, satisfaction and ultimately conversion and retention… 24
Checkout flow – Mini browser ,[object Object],25
Checkout with remembered login If a user has selected to have the checkout remember their login the payment button will display their name.  After clicking the payment button the customer is taken directly to the ‘review your payment’ lightbox 26

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9 riikka olli, orkun saitoglu paypal sebc

  • 1. May 26th , 2011 What’s Next in Payments Olli Riikkarolli@paypal.com Orkun Saitoglu orkun@x.com
  • 2. 2
  • 3. 3 Who is paypal? Strong stated preference across online shoppers #2 #1 #3 #2 #1
  • 4.
  • 5. $92Bin total payment volume ‘10 (+28%)
  • 6. $3Bin stored value (PayPal balance) spent every 2 weeks
  • 7. Bank License in Europe224millions accountsworldwide 110 3 26 3 12 10 PayPal represents 18 % of global e-commerce 5 3
  • 9. yet, still needs for different payments solutions Making B2B payments more efficient with PayPal... Giving charities an effective payment tool to collect donations... Helping consumers and merchants with expansive global partnerships... Facilitating payments for professional services... Monetizing applications for 3rd party developers... Enabling Financial Institutions to offer P2P solutions Enabling global mobile commerce... You Providing customers the best way to pay online globally 6
  • 10. Site: Kino.de Amount: 9.00 EUR PIN: Payment Successful! •••• Pay Monetization on devices Tablets Connected TV Mobile Download Movie 7
  • 11. A year in…we’re amazed BY THE INNOVATION Mobile 70,000+developers from startups to major companies Real-time/Location thousands of applicationsre-inventing old industriesdisrupting existing business models creating new industries Social Deals/Shopping 3.0 Online 2Offline Financial Innovations Digital Goods Crowd-sourcing/ Fundraising Marketplaces Device In-app Payments Invoicing POS 8
  • 12. Facebook as a marketplace for your products: Boosket Embeddding Payments into the platform’s experience 9
  • 14. 11
  • 15. PayPal vision for Mobile … anywhere On mobile apps/websites Stores, POS, kiosks Events Use your mobile wallet … … with any technology 12 12
  • 16. CONSUMER EXPERIENCE CONSUMER TRUST SEVERAL BARRIERS 13
  • 17. What is PayPal doing? Consumer Wallet Access all payment methods anywhere Send/Invoice Money In-Person payments Receipts, coupons Value Added services Merchant Checkout In-app, rich authentication 1-click payment, sign-up and sign-in Single integration Guest checkout Auto-detect mobile web 14
  • 18. Need Solution PayPal Mobile solutions Simplicity Consistent integration flow & features from online to mobile Integrated and rich experience Mobile Payment Library, ‘plug&play’ and ready to download, for iPhone, iPad and Android, finalist of Mobile Express Checkout, one-stop solution for both web and mobile, ready for iPhone and Android APIs based integration 15
  • 19.
  • 20. Support all mobile devices in Q3 2011LOGIN REVIEW 16
  • 24. Mobile will do much more than m-commerce Scanning + price comparison 2D barcode Augmented reality Proximity payment 20
  • 25. 21
  • 27. Micro Payments On The Rise 23
  • 28.
  • 29.
  • 30. Checkout with remembered login If a user has selected to have the checkout remember their login the payment button will display their name. After clicking the payment button the customer is taken directly to the ‘review your payment’ lightbox 26
  • 32. 28
  • 33. BUYER EXPERIENCE AND USE CASES 29
  • 34. Thankyou! Questions ?Olli Riikkarolli@paypal.comOrkun Saitoglu orkun@x.com 30

Notas do Editor

  1. Micropayments and Digital GoodsDigital goods presents a compelling revnue opportunity that spans several market segments and transaction typesby 2012 we expect it will be an 85 billion dollar marketMore than $500 million was spent on virtual goods on social networking platforms in the US in 2009. The market has more than doubled over 2008. Digital goods are purchased for use in online communities or online games and have no intrinsic value. This could be a new horse on FarmVille, a 99-pence song on iTunes or a sword for your World of Warcraft game. This doesn’t necessarily seem like an industry ripe for profits. But get this. Zynga developed FarmVille on Facebook, and now sells more virtual tractors in a day than John Deere does in a year! Zynga, PayPal’s number two merchant partner, after eBay Because virtual goods are non-physical objects they usually cost very little. This is why micropayments are suddenly so important. Micropayments are hard to do, because you have to keep the cost of payments smaller than the transaction … which is hard to do when you’re talking about 25-p or 50-p transactions. Apple has tried to solve this problem by aggregating and consolidating purchases. So for example, if you order 1 song on Monday and 2 more on Wednesday, they’d charge you for all 3 songs by the end of the week, thus reducing the number of processing fees incurred. You can expect to see a lot more solutions entering the market to try to solve for micropayments. At PayPal, we’re excited about the innovation ahead for this market.