1. The formationof DEP in IT supportisorganizedaroundthe followingfiveaxes:
Equipment
· Operatingsystems
· The networking
· The applicationandsoftware development
· Preparationforthe workplace
Hardware (370 hours)
· Recognitionof hardware and software componentsof aPC.
· Installingajob:assembly,electrical measurements,multi-boot,device installation,automated
installation,WindowsandLinux platforms.
· Restorationof Position:diagnostics,WindowsRecoveryConsole,cloning.
· Optimizationof ajob:preventive maintenance,BIOS,Windowsregistry,scripts.
Operatingsystems(210hours)
· Windows:ConfigurationGUI,userprofiles,grouppolicies,utilities,scheduledtasks,scripts,security,
powerplant,Volume Management.
· Mac OS: Assistedinstallation,volumemanagement,configuration.
· Commandline mode cmd:basiccommandsand advancedbatchfiles.
Networking(240hours)
· NetworkingEquipment,OSIlayermodel andTCP/IP, collisiondomains,communicationprotocols,
routing,subnetting,Linux.
· InstallingaWindows2008R2 server,active directory,resource sharing.
Applicationandsoftware development(380 hours)

2. · MicrosoftWord, Excel,PowerPoint:basicfunctionandadvancedmacros,customize the interface
configuration.
· MicrosoftAccess2010: tables,advancedqueries,formulairesetsub-forms,macros,statesandsub-
states.
· Adobe Dreamweaver
· Visual Basic2015: data structuresandlogical,graphical controls,dialogs,menus,bars,tables,files.
· Remote SupportSoftware:teamviewer,logme in,windowsrdp.
Preparationforthe workplace (200 hours)
· Trade andTraining
Problemsolving
· Findinginformation
· Career:jobsearch,resume,jobinterview,careerplanning,careerguidance.
· ProfessionalInteractions
· Time management
· Assistance call center
· EnglishCommunication