1. Jennifer A. Monge
4985 Morgan Parkway - Hamburg, NY 14075 - (716) 913-6058 – Jennifer.monge75@gmail.com
Executive Administrative Assistant
Top-notch Executive Assistant with 4 years of experience managing business relations and special projects at
the senior level of management. Looking to obtain a position as an Executive Administrative Assistant in
which my organizational abilities can be fully utilized. Work in a place where there is a need for a variety of
office management skills including – computer knowledge, organizational abilities, business intelligence and
database program use.
Professional experience
Hyatt Regency Buffalo, Buffalo, New York 2011 - Current
Executive Assistant and Director of Social Media (2012-Present)
 Provide executive-level administrative support to the General Manager of the Hyatt Regency Buffalo with a
demonstrated ability to improvise, improve guest relations and meet demanding deadlines
 Serve as a primary point of contact for and liaison between management, sales teams and guests.
 Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing
filing system.
 Maintain excellent written and oral communication skills, problem resolution abilities and a high level of
confidentiality.
 Coordinated agendas for meetings with visitors and clients– arranged guest and travel accommodations.
 Make reservations for incoming VIP guests
 Direct contact with guests as well as communication over the phone, through email and reply to all social media
outlets with guest comments
 Process expense reports weekly with supporting documents and budget codes
 Assist in maintaining accounting records, capital purchases, finances and leases, wire transfers and manual
check logs
 Sorted and distributed incoming communication data, including faxes, letters and emails.
 Assistant to the Engineering Department- processing purchase orders for the department
 Assisting the Kitchen by processing all kitchen purchases orders once they are received
 Consistently demonstrates strong attention to detail and ability to multi task within a fast paced, high pressure
environment.
 Deliver mail to all departments in the hotel
 Deposit all checks and keep a check log on all deposits
Hyatt Regency Buffalo
Sales and Conventions Service Assistant (2011-2012) Promoted in October 2012
 Responsible for providing general administrative sales support to the Director of Sales/Marketing, 1 Sales
Manager and 2 Conventions Service Sales Managers
 Route calls and delivery messages in a timely manner
 Created spreadsheets and presentations
 Order office supplies and maintain copy room
 Deposit all checks and keep a check log on all deposits

2. American Home Patient, Blasdell, New York (2009-2010)
DME Medical Biller
 Processing Medical Claims
 Insurance Benefits
 Customer Orders
 Maintain Payment Records
 Collect on Past Due Accounts
Tradesmen International, Cheektowaga, New York (2008-2009)
Administrative Assistant
 Payroll for all contracted employees
 Data Entry
 Organize Travel and Calendar Appointments
 Plan and Coordinate Meetings
 Maintain Supplies
 Creating and Organizing Files
 Answer all incoming calls and direct to Managers
Rural Metro Ambulance, Buffalo, New York (2007-2008)
Ambulance Medical Biller
 Processing Ambulance Reports
 Calculating Ambulance Cost and Billing Patients
 Payment Follow Up
 Follow all HIPPA Regulations
 Ambulance Medical Coding
COMPUTER SKILLS
Microsoft Office, PowerPoint, Opera, Oracle, Reserve, Birchstreet, Passkey, Revinate, Medallia
Internet, Social Media Sites, Envision and 65 WPM
Associates Degree – Erie Community College – Buffalo, NY
RESTAURANT EXPERIENCE
Buffalo Wild Wings – Blasdell, NY – Server – Opened New Restaurant (2010 – 2011)
Applebee’s – Blasdell, NY – Server (2005 – 2007)
Olive Garden – Killeen, TX – Server – Opened New Restaurant (2001 – 2002)
Applebee’s – Killeen, TX – Server (2000 – 2001)
Cracker Barrel – Blasdell, NY – Server- Opened New Restaurant (1997)