1. Jennifer
Barton
Business Analyst
Instructional Design
Technical Writing
Contact Me
E
n
@
jbarton@technowizards.net
403.477.7548
Calgary, Alberta | CANADA
Professional Profile:
A seasoned IT professional
known for her intelligence,
reliability and innovation.
Solid background in project,
team, process and program
management.
Education:
Bachelor of Arts English
Michigan State University
Professional Associations:
IIBA International Institute
of Business Analysis
http://www.iiba.org/
IPL Institute for
Performance and Learning
http://performanceandlearning.ca/
Key Performance Indicators
Business Analysis
Project Management
Team Management
Instructional Design
Technical Writing
Process & Workflow Design
Software Experience
Access OneNote Outlook PowerPoint
Project Visio Word Excel
Acrobat Captivate Dreamweaver InDesign Muse Photoshop
Work Highlights
 Managed team of eight for Fortune 100 company risk
management data conversions, turning an under-performing
team around with a leadership style that emphasized high
productivity; reported directly to corporate senior
management and selected by the executive team for this role.
 Established interdepartmental best standards for
communications and process management for internal
procedures, including new hire onboarding resulting in a
consistent approach adopted by multiple teams.
 Researched and developed Business Process Management
course materials for Six Sigma and other business practice
standards content.
 Extensive experience with technical writing for software, web
and end-user documentation. 10 years in WC/Disability
claims management field.
MICROSOFTADOBE
Novice Expert

2. Professional Experience
TechnoWizards / 2010 - present
Contract Work: Owner. Various Projects/Clients
Working as a self-employed contractor, providing IT services.
Specialties include:
 Business Analysis
 Instructional Design & Training
 Technical Writing
The following are some ve worked on:
 Contract – CIR Realty, Tina Tolley / 2014-2015
Business Analyst - Website Admin & Search Engine Optimization
 Client relationship management; Website
administration and content revisions.
 Development marketing materials, SEO strategies.
 Contract - ATB / 2012
Business Analyst - Instructional Design, Corp. Learning Center
 Requirements gathering and development of Six
Sigma Business Process Management training
material.
 Writing & design of leader & participant guides,
classroom training modules, quick reference guides &
job aids.
 Gap assessment of existing modules.
Rewrote/restructured modules from same program
that did not meet appropriate levels setting new
standards in place.
 Contract - Suncor / 2010
Business Analyst - Web Content Conversion
 Restructure of standards including .CSS, templates
and requirements for internal website.
 Dual site maintenance in both English & French.
Super-user content approval level.
 Liaison between business and developers for content
and functional requirements.
 Contract - Encana / 2010
Business Analyst - Records Management
 Chosen to work on a project with an imminent and
operationally critical deadline and met it.
 Created work-flow processes and solutions for
sensitive vendor relationships..
 Records Management website gap analysis and
content revisions, end-user instruction for usage.
 Requirements gathering for other business process
initiatives for the Admin. Business Office.
 Contract - Ensign Energy / 2009
Project Coordinator/Project Mgr - Asset Mgmt Implementation
 Administered project financials for Asset Management
program with total project budget at 1.25 M
 Reported project status and financials mid-stream to
return an existing project from late status back to on-
time delivery.
 Management of project deliverables and all project-
specific governance.
 Created all training materials, internal technical
documentation, process and business flow documents
and project communications for US Deployment.
Shaw Communications / 2008 - 2009
Project Support Analyst - T3 Team
 Administered project & program financials for T3
projects incl.forecasting budgets ($300 K - $8 M).
 Created and delivered end-user training via Adobe
Captivate for internal project delivery methodologies.
 Assessed and advised technical project leads on
governance to established standards, achieving 98%
compliance.
Int’l Relocation & Education / 2005 - 2008
Sedgwick CMS / 1995 - 2005
Project Manager, Client Data Conversions, Curriculum Development,
Technical Trainer, Technical Writing
 Managed team of eight for Fortune 100 company risk
management data conversions, turning an under-
performing team around with a leadership style that
emphasized high productivity. Reported directly to
corporate executives and hand-picked by the
management team for this role.
 Designed and developed modular training programs
and technical documentation for proprietary software
and for colleague use of MS SharePoint Portal to be
used by all colleague levels.
 Implemented, deployed and converted to MS
SharePoint Portal for corporate intranet solution,
including security permissions, hierarchy/path
structure company-wide. Wrote procedures and
created best practices from scratch.