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State of The Union:
Market Forces and Trends
  For Digital Marketing
      Procurement
        Nov 14, 2012
JUST	
  OVER	
  TEN	
  YEARS	
  AGO…	
  
JUST	
  OVER	
  FIVE	
  YEARS	
  AGO…	
  
 Media	
  Con9nues	
  to	
  Fragment	
  




                                              5	
  
Compe9ng	
  in	
  The	
  ABen9on	
  Economy	
  

     A%en(on	
  




                   Content,	
  Media,	
  Informa(on,	
  Noise	
  


                                                                    6	
  
Global	
  Markets	
  Are	
  Gaining	
  Digital	
  Strength	
  

              China	
  	
                         US	
  
             513	
  mm	
  	
                    245	
  mm	
  	
  
Consumers	
  Are	
  Connected	
  




                   117	
  mm	
  	
                                        38%	
  of	
  US	
  
     Digital	
                         25%	
  of	
  US	
  adults	
     households	
  have	
  a	
  
                    mobile	
  	
  
    ubiquity	
                           own	
  a	
  tablet	
          connected	
  device	
  
                   internet	
  	
  
                    visitors	
  

                                                                                              8	
  
Consumers	
  Are	
  Empowered	
  




23%	
  of	
  US	
  
Internet	
                                                      2.65	
  Billion	
  
Consump9on	
                                                    Shares	
  Daily	
  




                      Sources:	
  Nielsen,	
  Add	
  This	
  
Consumers	
  Are	
  Connected	
  and	
  Empowered	
  
Omnichannel	
  Reali,es	
  
Agencies’	
  Evolving	
  Roles	
  
An	
  Algorithms	
  Here,	
  An	
  Algorithm	
  There…	
  




	
  	
  	
  	
  	
  Here	
  an	
  Algorithm,	
  There	
  An	
  Algorithm	
  …	
  
 	
  	
  	
  	
  Embrace	
  Your	
  Inner	
  Geek	
  


      16	
  
ABribu9on	
  Challenges	
  and	
  Solu9ons	
  


                     Challenges:	
  
                     	
  
                     Insufficient	
  Data	
  
                     	
  
                     Dura(on	
  of	
  Buying	
  Cycle	
  
                     	
  
                     Not	
  Absolute	
  
                     	
  
	
  	
  	
  	
  	
  Drink	
  From	
  The	
  Big	
  Data	
  Fire	
  Hose	
  
                     	
  

      17	
  
18	
  
It’s	
  Ok	
  to	
  Get	
  Frustrated	
  Some9mes	
  
 	
  From	
  
	
  What	
  Do	
  We	
  Want	
  to	
  Make	
  The	
  Consumer	
  Feel	
  	
  
	
  &	
  Think	
  About	
  Our	
  Brand?	
  
 	
  	
  To	
  
How	
  Can	
  Our	
  Brand	
  Meet	
  Consumers’	
  
Expecta(ons,	
  Needs	
  and	
  Desires?	
  
Characteris9cs	
  of	
  The	
  Marketer	
  of	
  The	
  Future	
  


    Accountability         	
                Agility	
  
          	
                                   	
  
     Adaptability     	
                  Produc(vity    	
  
          	
                                   	
  
      Flexibility	
                        Innova(on	
  
                                               	
  
                                               	
  
                                               	
  
                                               	
  
                                               	
  
 	
  	
  	
  	
  	
  Agents	
  of	
  Change	
  
New	
  Org	
  Requirements	
  

                                         Culture	
  


         Org	
  Structure	
                                    Talent	
  



                         Processes	
                   Capabili9es	
  
New	
  Process	
  Requirements	
  

  Strategic	
  
  Planning	
                               Itera9on	
  	
     Procurement	
  	
  


 Ac9onable	
  	
  
  Insights	
  


                                            Shared	
  	
  
                                           Learning	
  


                      Formalized	
  	
  
                     Collabora9on	
  
Iden9fy	
  and	
  Eliminate	
  Bad	
  Habits	
  




             Iner(a	
                         Fear	
  

                                      Execu(on	
  Without	
  	
  
      Legacy	
  Thinking	
  
                                           Strategy	
  
                	
                            	
   	
  
                	
  
       Complacency	
                       Lack	
  of	
  	
  
                	
                      Collabora(on	
  
                                              	
  
                	
  
                                              	
  
                	
  
Develop	
  Talent	
  and	
  Capabili9es	
  


Enable	
  The	
  Next	
  Wave	
  of	
  Customer	
  Engagement	
  
	
  
Maximize	
  Digital	
  Investments	
  
	
  
Formalize	
  Priori(za(on	
  
	
  
Commit	
  to	
  Training	
  and	
  Development	
  
	
  
Become	
  a	
  Master	
  of	
  Modeling	
  


Seek	
  The	
  Truth	
  
	
  
Embrace	
  Direc(onal	
  vs	
  Absolute	
  
Measurement	
  
	
  
Develop	
  Business	
  Intelligence	
  
	
  
	
  
Be	
  a	
  BeBer	
  Client	
  to	
  Your	
  Agencies	
  


Treat	
  Agencies	
  as	
  Partners	
  
	
  
Over-­‐Communicate	
  
	
  
Drive	
  Over	
  Arching	
  Strategy	
  
	
  
Challenge	
  Each	
  Other	
  
	
  
Agency	
  Consolida9on?	
  




    Agency	
  Holding	
  Co’s	
     Independents	
  
Today,	
  Everybody	
  Can	
  Do	
  Everything…	
  
Except	
  They	
  Can’t!	
  
Marke9ng	
  and	
  Procurement	
  Collabora9on	
  


Align	
  on	
  Strategy	
  	
  
	
  
Establish	
  Priori(za(on	
  
	
  
Develop	
  Scorecards	
  
	
  
Challenge	
  Each	
  Other	
  
	
  
Develop	
  SPM	
  /	
  SRM	
  Criteria	
  
	
  
The	
  illiterate	
  of	
  the	
  future	
  will	
  not	
  be	
  
the	
  person	
  who	
  cannot	
  read.	
  It	
  will	
  be	
  
the	
  person	
  who	
  does	
  not	
  know	
  how	
  
to	
  learn,	
  unlearn	
  and	
  relearn.	
  
	
  
	
  	
  	
  	
  	
  -­‐	
  Alvin	
  Tophler	
  
Thank You!

Jason@agilitico.com

    @jasonheller

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State of Digital Marketing: Market Forces and Trends

  • 1. State of The Union: Market Forces and Trends For Digital Marketing Procurement Nov 14, 2012
  • 2. JUST  OVER  TEN  YEARS  AGO…  
  • 3.
  • 4. JUST  OVER  FIVE  YEARS  AGO…  
  • 5.  Media  Con9nues  to  Fragment   5  
  • 6. Compe9ng  in  The  ABen9on  Economy   A%en(on   Content,  Media,  Informa(on,  Noise   6  
  • 7. Global  Markets  Are  Gaining  Digital  Strength   China     US   513  mm     245  mm    
  • 8. Consumers  Are  Connected   117  mm     38%  of  US   Digital   25%  of  US  adults   households  have  a   mobile     ubiquity   own  a  tablet   connected  device   internet     visitors   8  
  • 9. Consumers  Are  Empowered   23%  of  US   Internet   2.65  Billion   Consump9on   Shares  Daily   Sources:  Nielsen,  Add  This  
  • 10. Consumers  Are  Connected  and  Empowered   Omnichannel  Reali,es  
  • 11.
  • 12.
  • 13.
  • 15. An  Algorithms  Here,  An  Algorithm  There…            Here  an  Algorithm,  There  An  Algorithm  …  
  • 16.          Embrace  Your  Inner  Geek   16  
  • 17. ABribu9on  Challenges  and  Solu9ons   Challenges:     Insufficient  Data     Dura(on  of  Buying  Cycle     Not  Absolute              Drink  From  The  Big  Data  Fire  Hose     17  
  • 18. 18  
  • 19. It’s  Ok  to  Get  Frustrated  Some9mes  
  • 20.    From    What  Do  We  Want  to  Make  The  Consumer  Feel      &  Think  About  Our  Brand?  
  • 21.      To   How  Can  Our  Brand  Meet  Consumers’   Expecta(ons,  Needs  and  Desires?  
  • 22. Characteris9cs  of  The  Marketer  of  The  Future   Accountability   Agility       Adaptability   Produc(vity       Flexibility   Innova(on            
  • 23.            Agents  of  Change  
  • 24. New  Org  Requirements   Culture   Org  Structure   Talent   Processes   Capabili9es  
  • 25. New  Process  Requirements   Strategic   Planning   Itera9on     Procurement     Ac9onable     Insights   Shared     Learning   Formalized     Collabora9on  
  • 26. Iden9fy  and  Eliminate  Bad  Habits   Iner(a   Fear   Execu(on  Without     Legacy  Thinking   Strategy           Complacency   Lack  of       Collabora(on          
  • 27. Develop  Talent  and  Capabili9es   Enable  The  Next  Wave  of  Customer  Engagement     Maximize  Digital  Investments     Formalize  Priori(za(on     Commit  to  Training  and  Development    
  • 28. Become  a  Master  of  Modeling   Seek  The  Truth     Embrace  Direc(onal  vs  Absolute   Measurement     Develop  Business  Intelligence      
  • 29. Be  a  BeBer  Client  to  Your  Agencies   Treat  Agencies  as  Partners     Over-­‐Communicate     Drive  Over  Arching  Strategy     Challenge  Each  Other    
  • 30. Agency  Consolida9on?   Agency  Holding  Co’s   Independents  
  • 31.
  • 32. Today,  Everybody  Can  Do  Everything…  
  • 34. Marke9ng  and  Procurement  Collabora9on   Align  on  Strategy       Establish  Priori(za(on     Develop  Scorecards     Challenge  Each  Other     Develop  SPM  /  SRM  Criteria    
  • 35.
  • 36. The  illiterate  of  the  future  will  not  be   the  person  who  cannot  read.  It  will  be   the  person  who  does  not  know  how   to  learn,  unlearn  and  relearn.              -­‐  Alvin  Tophler