1. XS INTERNATIONAL’S NETWORK
EQUIPMENT ALTERNATIVE
MAINTENANCE SUPPORT:
WWW.XSNET.COM | EXPERTLY SIMPLIFIED IT MAINTENANCETM
» Cisco SMARTnet®
» Juniper J-Care®
» Brocade Essential Support®
» Foundry Essential Support®
» F5 Maintenance Support®
» Extreme Networks®
» Enterasys SupportNet®
» AVAYA®
Support
326 Certified Network Engineers
man the XSTAC Center
CUSTOMER BENEFITS:
» Faster Response Times than the OEM: 15 minute guaranteed
response on Priority 1 and Priority 2 calls (average 5-7 minutes) vs.
1 hour by the OEM.
» No off-site call centers: Our TAC center is staffed 24x7x365 in the U.S.
vs. the OEM’s overseas book-trained resources used on Level 1 2 calls.
» One Contract to Manage All of Your Assets: Put all of your equipment
under one easy to manage contract. We also provide Depot repair.
» Coterminus additions deletions: Add or subtract devices on a
monthly or a pro-rated basis.
» Support for EOL and EOS: Extend the life of your network equipment.
Buying and implementing new equipment is a capital expenditure and
expensive.
» Service Now Policy: XSi will never deny you service. We will
immediately begin assisting you through the XSTAC. If you have a failed
device not under coverage, XSi will work with you to provide the parts
from their inventory or acquire and test the needed part in a priority
fashion. The repaired device will then be added coterminous to your
existing contract.
XS International provides an equivalent (alternative maintenance
service) to Networking OEM’s including:
SOME OF OUR CUSTOMERS

2. THE XSI HOLISTIC MODEL
We Analyzed Technical Support and Changed it for the Better
XSi takes a customer focused agnostic view on maintenance. Products go through a lifecycle and during that lifecycle,
alternative providers rather than the OEM may offer better solutions for maintenance. Examining this “Product Maintenance
Lifecycle” is the key to optimizing true support requirements vs. costs. XSi could just provide OEM maintenance, but
specializes in a Holistic offering that also includes a Hybrid Maintenance and Third-party Maintenance Support (TPM).
WWW.XSNET.COM | EXPERTLY SIMPLIFIED IT MAINTENANCETM
– Current Models that
Require OS Updates to
Fix Issues
– Current Models that may
Require OEM Escalation
– Emerging Technologies
– Requires Frequent
Software Updates
Hardware Best Maintained by Third
Party Maintenance (TPM) Provider:
Hardware Maintained in
a Hybrid Model
Hardware Best
Maintained by OEM:
– Models Reaching
or Have Reached
EOL, EoSW or EOS
– Current Models
Where Free Software
and Firmware is Available
– Other Criteria
0-20%
Discount
30-50%
SAVINGS
Holistic Maintenance Model Categories
No Risk
NoReward
Low Risk
HighReward
No Risk
HighestReward
40-60%
SAVINGS
TPM
EOS
OEM EOL
Third Party
Maintenance
Provider
End of Software
Updates = Last Date
the Manufacturer will
Provide Bug Fixes
or Updates
End of Support =
Last Date the
Manufacturer
will Provide
Product Support
End of Life = Last
Date of Hardware
Resale of Product
Original Equipment
Manufacturer
Acronym Decoder
EoSW
RETHINK MAINTENANCE WITH XS INTERNATIONAL. CONTACT US TODAY.
1.800.256.6133 | info@xsnet.com | XSnet.com