1. Jason C. Baratcart
Henderson, NV 89052 | 7 02-524-9544 | jbaratcart@gmail.com
OBJECTIVE
Information Technologist Professional seeking an opportunity that utilizes my experience and skills to develop
business and strengthens professional growth.
EMPLOYMENT HISTORY
Bellman, Vdara Hotel & Spa Las Vegas, NV 11/09 - Present
● Providing exceptional guest service for guests arriving & departing the hotel.
● Assisting guests with any special requests or challenges during their stay.
● Greet guests as they arrive and guide them appropriately
● Assist guests with luggage when checking in/out
● Hail taxicabs and assist with inquiries
● Inform guests of the hotel’s procedures and policies and provide emergency information
Vice President Of Operations, NTS Computers Las Vegas, NV 7 /03 - 5/13
● Custom building & repairing of computer systems for business & residential clients.
● Setup & configured wired & wireless networks.
● Designed custom databases & MS product templates for business clients.
Lead Technical Support Representative, AT&T Las Vegas, NV 12/08 - 11/09
● Responsible for assisting customers with high-speed internet service issues.
● Trained and assisted team members with learning the systems & resolving complex customer issues.
● Provide guidance & information regarding the available services of their account.
● Responsible for taking help desk calls in which I would determine the complexity of the problem.
● Documented helpdesk calls using help desk software.
● Responsible for administration of Microsoft Windows Server Update Services.
● Maintain network closet’s wiring to keep it organized and safe.
General Manager, Holiday Inn Express Hotel & Suites Sherman, TX 12/07 - 9/08
● Responsible for managing daily operations including front office, food and beverage, housekeeping, and
maintenance.
● Handled revenue management, scheduling, payroll, A/R, direct bill accounts.
Assistant Guest Service Manager, Venetian Hotel & Casino Las Vegas, NV 5/07 - 12/07
● Part of the Guest Service team that brought Five-Diamond rating to the resort.
● Managed all areas of the front services team including: Bellmen, Valet, Door Ambassadors, and
Coordinators.
● Responsible for daily assignments for all guest service staff.
● Served as department liaison for group and convention leaders.
● Arranged for large group baggage arrivals & departures along with any deliveries that were requested.

2. Bell Captain, THEhotel @ Mandalay Bay Hotel & Casino Las Vegas, NV 7 /03 - 5/07
● Established policy and procedures, as well as set up systems and stations for bell staff.
● Ensured Four-Diamond guest service to all guests throughout their stay.
● Managed the bell department including Bellmen, Baggage Handlers, Doormen, and Bell Starters.
● Arranged for large group baggage arrivals and departures along with any deliveries that were requested.
EDUCATION
● University of Nevada Las Vegas, B.S. Degree in Kinesiology
● Asher College, PC & Networking Certification Program
● Boulder City High School, Diploma
SKILLS / CERTIFICATIONS SUMMARY
● 13 years manager/supervisor experience in customer service
● Highly motivated and capable of quickly learning new systems and technologies
● Advanced computer systems & networking experience
- Cisco CCENT 100-101
- Cisco CCNA 200-101 (currently testing)
- Microsoft Configuring Windows 7 (MS 70-680)
- Microsoft Configuring Windows Server 2008Active Directory (MS 70-640)
- Microsoft Configuring Windows Server 2008Network Infrastructure (MS 70-642)
- CompTIA Network+
- CompTIA A+