1. The Consumerization of HR
Anita Lettink
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1

2. The future is mobile...
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3. and we will all be working on tablets...
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4. through social networking sites...
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5. in the cloud...
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6. as contractors in virtual teams...
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7. with 5 generations at work...
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8. and the whole world as our workplace.
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9. But we’re not there yet...
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10. Because this HR Manager…
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11. …has not yet been replaced by this one!
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12. The most popular devices are not the most used devices…
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13. …the desktop has not yet disappeared…
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14. And although we would like to see
euHReka at all our customers...
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15. …this is often the reality!
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16. A quick look outside
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17. The economic crisis continues
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18. Governments are tightening budgets
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19. Companies hoard cash but do not spend
it
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20. The recovery will take many years
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21. The recovery will be jobless
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22. Challenges for HR
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23. The future workforce is shrinking…
Sustainable
fertility rate is
2.1 children
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24. The future workforce is dispersed
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25. The future workforce is diverse
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26. The future workforce follows the
career lattice
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27. The future workforce has individual
needs
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28. The future workforce brings their own
devices
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29. The future workforce is digitally divided
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30. What does that mean for HR?
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31. The old HR is dead
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32. From hierarchy to networked
organizations
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33. HR goes direct –
stops being the middle man
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34. The consumerization of HR:
fully automated, mobile and social
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35. HR bases workforce decisions on data
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36. So, what’s HR to do?
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37. Core capabilities for HR
Drive down
cost
Improve delivery
quality
Create the
agile organization
…with a focus on delivering solutions
that bring tangible results!
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38. Core capabilities for HR
Simplified
operating model
Simplicity in all aspects of
HR, including standardized
processes and systems,
erasing the middle man,
consolidation of capabilities
and exploiting economies of
scale.
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Flawless execution
Continuously driving
service innovation and
process excellence while
scrupulously managing
costs and risks
Value creation
Identifying opportunities
to support the business in
sustaining growth and
profitability while
delivering services with
tangible results

39. Simplified operating model
HR Value
Workforce & talent strategy
how to get the best people in the right place at the right time
Workforce performance
how to get the best results from people
HR Basic
Workforce Administration
how to ensure standardization, accuracy & compliancy
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40. Flawless execution: Automate and
standardize as much as possible
5%
Strategy
25%
Improving
workforce
and organization
performance
30%
Talent management
practices
and processes
40%
Administration
Focus on
strategic
alignment
through
mobility,
collaboration
& analytics
Focus on
quality
through
unified
systems,
automation
& outsourcing
Focus on
efficiency
through
shared
services &
self-service
Drive
down cost
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SelfService
Service
Center
Improve
delivery quality
SelfService
Automation
Service
Center
Create a more
agile organization

41. Value creation through the agile HR
organization
Business
HR Services
Workforce support
Administration
Reporting
HR Consultancy
Leadership Development
Talent Management
Analytics
Focus
Operational Excellence:
accuracy & compliancy
Focus
Sustainable business growth
through workforce
performance
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42. …to demonstrate added value in HR!
Drive down
cost
Improve delivery
quality
Create the
agile organization
Simplified
operating model
Flawless execution
Value creation
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43. And on a final note...
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44. the future is mobile...
There are 4 billion mobile internet users and 1 billion PC internet
users in the world
and we all will be working on tablets...
20 million in 2010, 60 million in 2011, 300 million in 2015
through social networking sites...
Facebook has over 1 billion members
in the cloud...
By 2015 every company uses cloud services
as contractors in virtual teams...
In 2015 30% of the workforce will not have a permanent contract
with 5 generations at work...
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In 2030 55 countries have over 20 percent population aged 65+

45. …so yes, this is the future of HR!
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46. Thank You!
Download the white paper at:
http://resources.ngahr.com/consumerization-hr
Questions? Comments?
Email: anita.lettink@ngahr.com
Twitter: @NGA_Anita / @NGAHR
Visit our website: www.ngahr.com
Photos and pictures courtesy of Flickr.com
Slide10 and 11 pictures courtesy of Mindflash.com
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