Using Service Now and AlertOps you can create two-way integrations. Service Now allows you to send alerts to AlertOps using the Generic Rest API. You can do this using any of Service Now’s modules and you can send any field from Service Now. You can also send messages to Service Now from AlertOps using the Outbound API.

1. AlertOps and Service Now Integration
Using Service Now and AlertOps you can create two-way integrations. Service Now allows you to send alerts to AlertOps
using the Generic Rest API. You can do this using any of Service Now’s modules and you can send any field from Service
Now. You can also send messages to Service Now from AlertOps using the Outbound API.
Using these features you can create powerful automation scenarios!
 When a critical Service Now incident is created, create an AlertOps alert
 When an AlertOps alert is created, create a Service Now incident
 When an alert ow ner is assigned in AlertOps, update the status in Service Now
 When an incident ow ner is assigned in Service Now , update the ow ner in AlertOps
 When the alert is closed in AlertOps, close the incident in Service Now
 When an incident is closed in Service Now , close the alert in AlertOps
These are just some examples of w ays you can make Service Now and AlertOps talk to each other. This can all be done
w ithout w riting any code.
To learn more about Outbound Services click here
To learn more about Workflow s click here
To learn more about Message Rules click here
To learn more about custom fields click here.
To learn more about the Generic REST API click here.
These are just some of the things you can do w ith Service Now w hen it’s integrated w ith AlertOps. AlertOps has many
features to make your incident management life easier; multi-modal communication, teams w ith on-call schedules,
customizable message routing rules, customizable w orkflow sand escalations, SLAs based severity management and much
more.
At AlertOps we offer over 30 of the top third party integrations for monitoring, service desk, hosting and chat tools
and we are adding more every day! If you’re new to AlertOps sign up for afree trial to get started today!