Usability study_of www.soundtracktoyour.com/

Introduction A Usability Study of www.soundtracktoyour.com
by James Maclean

The current Environment
There are many on-line and off-line What is missing is a way to explore The way I have described the functionality
applications out there that can make and memories in the way that people more of memory is based on ancient greet
sort and share playlists and also allow you naturally negate them inside their heads. theory that saw its first renaissance with the
to listen to music and a usable way. Most of Where they begin at either a place or time Romans and more recently detailed in Yates,
the services out there at the moment have which provokes a cascade of other sensory Frances A. (1966). The Art of Memory.
solved the issue of musical inspiration by perceptions all at once.
having a “similar artists” portion to explore.
Similar artists features are normal governed Effective memory and more specifically
by a database comparing profiles of musical recall has a weighting towards spaces. By
taste filtered by music genres. that I mean that most of our memories are
linked more to spaces than other variable.
Some of the most popular services are: Peoples memories of time are actualy more
• Spotify conceptual than factual. For instance when
• iTunes recounting even recent events people will
often tell the story in the wrong order, the
• Deezer order of events comes out in a way that was
• Soundcloud most meaning full to them. As time goes
on this effect is transfered to larger portions
of time. A great example of this is to ask a
parent who’s children have grown up to tell
some stories about when their child was
young. They will be able to group stories
into key stages but I doubt they will be able
to accurately tell you in which order the
events happened even with vivid memories.

The current design The overall problem Aims of this study
The website is in a beta stage and would However the main problem with the site The aim of this study is to determine which
need a lot of refinement in order to attract is it does not deliver on its promise of parts of the sites basic functionality are
a large user base. associating music with memories. The usable and how users feel about using them
unique selling point of the software sounds and also if they felt any link between the
The site offers an interesting take on the like it should be able to take you on a music and memories or if they felt memories
discovery of “new” music where most other journey through places, times events and stir upon hearing a song where they able to
services interpret new music as literally peoples memories of them. What It actually record them into the site in a satisfying way.
new whereas refreshingly this site would does is show you list after list of songs. The
hopefully take that to mean new to the user lists lack meaning or any connection with a
specifically. The sites promotional video time and space.
explains their ethos of trying to rank music
based on individuals rather than traditional
measures of musical success like money
and popularity.

But the same popular songs appear time
after time on many different lists which
reduces the credibility of the content in
general.

Predicted users

Aged 40+
Because the site is aimed at exploring It is a well known phenomena that as people These older users have a similar experience
memories associated with past experiences get older they turn less and less to new to this site with radio 4’s Desert Island disks
the general user base for this site is over a music. in which guests showcase music important
certain age where you look into the past for to them and the memories that surround
musical inspiration. “it’s the natural process of popular culture them.
to weed out the worst from earlier eras,
This is evident in the current users of the and elevate the best. And just beyond the
site and also the general lack of very recent established “best” (the Beatles and Stones-
(last 1-2 years) music making the top of the level acts, in other words), there are so
charts within the site. many fine bands and albums that never got
their full due. Music buffs could spend the
rest of their lives just discovering what they
missed from their own lifetimes.”
http://www.avclub.com/articles/why-do-popculture-fans-
stop-caring-about-new-music,55805/ November 2012

Methodology

Order of events
Each session will start with an introduction Then next three tasks will follow the same The tasks will be in a random order to
where the participants will: structure but will be completed in a different counteract users learning the site as the
• sign a consent form order for each consecutive participant session continues.
• be given an overview of the study to reduce the effect of learning on the
test results. After the sessions are finished I will mark
• adjust the seating position to one they Errors, Time on Task, Task Success and
are comfortable with After the three tasks the participants will Assists whilst watching the recording of
• configure the mouse sensitivity and the then be asked to complete a final the session. This is done after as doing so
direction of the scroll wheel to one they questionnaire about the site in general. during the sessions may put participants on
are familiar with edge seeing me write something down every
• learn about the “think aloud” protocol time they make a mistake.
• complete a pre-task questionnaire
The order of tasks for each participant:
The first task will then begin with reading the
printed task card and when I am sure they First Second Third Fourth
understand the task we will begin recording Participant 1 Task 2 Task 3 Task 4
the session and work through the task. The Participant 2 Task 3 Task 4 Task 2
task be followed by a short questionnaire. Participant 3 Task 4 Task 2 Task 3
Participant 4 Task 2 Task 3 Task 4
Task 1

Users Session setup
I will aim to make the group of participants I will be using a piece of software called
as representative of the predicted users as Silverback to record the sessions. The
possible by making selections based mostly software records a head and shoulders
on age. When looking for participants I shot of the participant, audio as well as
gave a preference to people over the age capturing the screen and highlights mouse
of 30 and more preference the older they clicks. This software can be controlled with
got. But as the enjoyment of music is a a remote control which means I wont have
fairly universal thing no specific criteria are to lean over the users to pause and stop the
needed to take park in the study. recording.

To make the group more representative of The users will all use the same
the larger population I will make sure to have laptop and mouse.
an equal number of males to females.
The questionnaires will all be filled in online
via Google documents. The tabs will all be
open in the browser ready to be filled in, the
reason for doing this twofold, it helps to let
the users know what stage in the session
they are and also shows a quick reference
on the video which task the user is currently
on when scanning the footage.

4655
over 55

How do you generally buy music *
CD
11/29/12 PRE ‑ task 1
itunes

Pre-Task questions
PRE task 1
other digital
other phisical
These questions
* Required
will be asked before
Participant number * How often do you seek out music you have not heard before? * the recording starts
Filled out by test conductor
Never the aim here is to
Rarely see if there is any
Ocassionaly correlation with the
What is your gender? * All the time
information provided
Male here and how the
Female
users behave. It is
If never or rarely then why not more often? also a chance to
Other
catch any opinions
before the test starts.
What is your age? *
1824
2534
3545
4655
over 55 If occasionally or all the time then how do you find music?
11/29/12 PRE ‑ task 1
https://docs.google.com/a/jqim.co.uk/spreadsheet/viewform?formkey=dGJKZGRvNlJidm5ObU5sR… 1/2

How do you generally buy music *
CD
itunes
other digital
other phisical

Submit
How often do you seek out music you have not heard before? *
Never Powered by Google Docs
Rarely
Report Abuse Terms of Service Additional Terms
Ocassionaly
All the time

If never or rarely then why not more often?

The assist card
This card is given to the participants
before starting the first task. They will be
encouraged not to use for obvious reasons
but what I will not tell them is that if they
Need help?
do enter this role play I will count that as a
task fail as I can not imagine people would If you get stuck try to persevere, To signal you wish
as we are interested in improving to speak to the
tolerate that in the real world. help desk pick up
the experience for everyone and
this card and a
Having this card around also reminds we learn more for mistakes than telephone role play
participants that I will not answer their success. will begin.
questions whilst the task is in progress.
If you get really stuck try and find
a help area, or if you feel it is
beyond that you can make a fake
call to the help desk.

Printed task card given to participants

Task 1
Make an account with STTY
This task serves 2 functions, the first is to There will be no limit on this task and Critical path
ease the participants into the idea of being although it will be recorded it I do not
in a test situation and the “think aloud predict any significant findings in this area login / signup
protocol” so they feel warmed up and give as how to make an effective login and sign
a more natural response to the other tasks. up is a well documented affair and not the
The second function is that a lot of the focus of this study.
sites best features will be more effectively my soundtracks

explored if the user has their own account.
This is because memory is a personal thing
and I feel the participants will not commit open my voice
enough emotional to the site without
their own space on the site to express
themselves. I will ask them to create an
account and add the following info: edit profile

Task 1
• Display Name
• Bio Sign up for soundtracktoyour.com To indicate you are
finished please tell
• First Name You have decided to explore the conductor
“I’m finished”
• Last Name a new site for discovering and
• Gender sharing music.
• Country
You wish to sign up and then add
• Occupation relevant details about you to your
area within the site.


11/29/12 POST ‑ task 1
Post Task 1 questions
POST task 1 After the task users
will be asked how
* Required well the interface lets
Participant number: * them record their
to be answered by the conductor personal info and
how satisfying it was.

Overall how easy was this task? *
create a profile and add bio info
1 2 3 4 5 6 7

Easy Difficult

What do you make of the appearance of the site?
Does it appear how you expected?

How satisfied where you with the completion of this task? *
1 2 3 4 5 6 7

completely unsatisfied completely satisfied

Submit

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Task 2
Find a playlist to exercise to
Users will be given a scenario where they The reason for wanting a 20 min long playlist
have just decided upon a new exercise is that by default only the first 3 tracks Critical path
regime and heard that the right music can appear in the lists and you have to click
make all the difference. They now wish to “expand” so 3 songs generally wont be 20
soundtracks
find the right music for them to listen to mins in total length so this forces the users
whilst doing cardio vascular exercise for 20 to seek out longer playlists.
min and have turned to STTY to find music
and then buy it from iTunes. a workout
category

The function of this task is to test how easy
it is to buy music from the site as the type
preview tack
of music required is fairly well defined. i.e.
music to exercise to is nearly always uplifting
and faster paced so should downplay the
subjective decision of picking music and Task 2 buy playlist
focus on the purchasing.
Find and buy a 20 minutes playlist You will indicate
This task will have a limit of 5 mins and task to exercise to as you are just you have finished
this task when you
completion will be recorded when they click about to start a new exercise
are redirected to
the correct buy button and are redirected regime. the iTune store.
to iTunes or the dialogue box warning of
another application opening appears. You want to buy at least 20 Don’t worry you
minutes worth of appropriate wont buy anything
music to get your heart pumping by accident.
whilst you do cardio vascular
exercise.


11/29/12 POST ‑ Task 2
POST Task 2 After the task users
will be asked how
* Required satisfied they where
Participant number: * with the ease of
to be answered by the conductor completing the task
and the music they
found.
Overall how satisfied are you with the ease of completion of the task? *
1 2 3 4 5 6 7

completly unsatisfied completely satisfied

How satisfied are you with the music you selected for this task? *
1 2 3 4 5


Submit



Critical path

my soundtracks

Task 3
create
Make a playlist that reminds soundtrack

you of being 19 and share it with a friend to
congratulate them on their own 19th birthday. use search
function
This is a fairly straight forward test of
what the site is centered around, creating
meaningful playlists and sharing. The twist is
the sharing part, how the users interpret the
Task 3 add track

second part of this task will show weather
the “STY4U” (musical e-card) function is Make a playlist that reminds You will indicate
you of being 19 and send it to you have finished
recognized and used in. when the email is edit details
a friend with a message that
sent.
This task will have a limit of 3 songs in the congratulates them on their
playlist to save time and avoid salience. The 19th birthday. This is my email
person will be imaginary and they will be address. enter name

given my email address to send the result to. your friends email address is:
Time on task will end when the email is sent. “james.maclean@jqim.co.uk”
send a STY4U

enter email

enter a greeting

send

11/29/12 POST ‑ Task 3
POST Task 3 After the task users
will be asked how
* Required satisfied they where
Participant number: * with the ease of
to be answered by the conductor completing the task.

Overall how satisfied are you with the ease of completion of the task? *
1 2 3 4 5 6 7


Submit



Task 4
Find out what music IT
professionals listen to
This task was originally meant to test one of The task will have a time limit of 3 mins as
the promises made in the promotional video. I know the answer will be ambiguous and I
“Find out what undertakers play at funerals” don’t want the participants to spend to long
Until I realised this task was impossible to looking for information that is not there.
Critical path
complete not only because of the lack of
current users to populate the database, but
also as the only way to select an occupation users > all
is to select it from a rather short list of
ambiguous professions. I had to settle on
one of the few categories that has more
than one user “technology” and picked a
Task 4 occupation >
technology

common job title that could be categorised
under it. Find out what sort of music IT You will indicate you
professionals listen to. have competed this
a profile
task when you tell the
This task is designed to find out how conductor what sort
people go about using the site to find A curious friend has recently of music you think IT
detailed information. It is also to find out asked you a burning question, professionals listen to. view
how satisfied people are with the sites what sort of music does the IT soundtracks

ability to help then find interesting musical department listen to?
information. I have picked a profession
that comes under “technology” In the task The conductor will play the part of
scenario the participants would have been your curious friend.
asked to tell a curious friend the answer to
the question. I will ask users to tell me an
answer and use that as an indicator of task
completion.

11/29/12 POST ‑ Task 4

POST Task 4
* Required After the task
they will be asked
Participant number: *
to be answered by the conductor
how credible they
considered and
satisfying the
information was and
Overall how satisfied are you with the ease of completion of the task? * how satisfied they
1 2 3 4 5 6 7 where with ease of
completion of the
task.

How credible do you feel the the site is for the information you have found? *
1 2 3 4 5 6 7

no credibility complete credibility

Submit



11/29/12 Post study questions

Post task questions
Post study questions
* Required After the 4 tasks
are complete
Participant number: *
to be answered by the conductor
participants will then
be asked to rate the
site overall.

Over all how satisfied where you with the ease of using the site? *
1 2 3 4 5 6 7


Any other comments on the site in general?

Please indicate your level of agreement with this statement: *
"This site allow users to create meaning full playlists associated with memories past, present and
future."
1 2 3 4 5 6 7

strongly dissagree strongly agree

Submit



Some of the data I collected has was not These questions where to open ended and

Findings
relevant to the study so has not been shown after conducting the study I shifted the focus
here. The missing data is from the following of the study which rendered the answers to
questions: these questions irrelevant.

• What is your gender? The answers where somewhat tainted by
• What is your age? my own poor conduct. The biggest mistake
I made was not stressing the goals of the
• How do you generally buy music study which left some users feeling like they
• How often do you seek out music you would hurt my feelings if they answered
Summary have not heard before? honestly.
The site has promise but is no where near • What do you make of the appearance
usable. of the site? Does it appear how you
Initial I did not expect that task 1 would yield expected?
meaningful results but it was an are where • How satisfied are you with the music you
all users struggled with. selected for this task?
• How credible do you feel the the site is
The redesigns later in this document focus for the information you have found?
on the most common issues first.
• Any other comments on the site in
general?
The issues I have addressed are superficial
ones and I believe the site needs a more • Over all how satisfied where you with the
defined direction in general and to re-asses ease of using the site?
its core functions and goals. • Please indicate your level of agreement
with this statement: “This site allow
One user refused to carry on with the tasks users to create meaning full playlists
after getting very frustrated with the site, associated with memories past, present
he put is user name and password in a and future.”
total of 4 times and I would not say he was
being foolish at all. In fact he was a music
enthusiast, exactly the sort of person the site
should attract.

Task success data

Task success
0=fail 1=partial 2=success
2 2 2 2 2 2 2 2 2 2 2 2 2
Task 1
1 1 1 1 1 1 1 1 Task 2
Task 3
0 0 0 0 0 0 0 0 0 0 0
Task 4
Participant 1 Participant 2 Participant 3 Participant 4 Participant 5 Participant 6 Participant 7 Participant 8

Task success was recorded slightly Task 3 Participant 2 failed all the tasks due mostly
differently for each task but any task where A partial success on task 3 was recorded because of needing major assists.
users required a major assist (help desk role many times where users sent the email but
play) was marked as a fail. not using the “STY4U” (musical e-card) also Participant 4 failed the first task after needing
in one case the user sent the message to a major assist to find the area to edit the
Task 1 the wrong person. profile. The rest of the tasks failed because
The users that got a partial success where he was so frustrated by the site he refused
to do all the tasks.
ones who entered their date of birth wrong. Task 4
It was not really possible to get a partial
Task 2 success on task 4 as the answer was
A partial success on task 2 was recorded subjective.
when one user through they had bought and
album but actual purchased a single track.

Assistance data
Only one user managed to
Minor Assists resist looking at the help area
reference to help page to help them complete a task.
Nearly everyone needed to
2
look at the help to find out
where the profile area even
Task 1 was let alone how to edit it.
Task 2
1 1 1 1 1 1 1 1 1 1 1 1
With regards to task 1 most
Task 3
of the minor assists where a
Task 4
result of first the site crashing
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 upon trying to edit the profile
and then being unable to
navigate back to the profile
area form the home page .
Major Assists A couple of people needed
help desk role play
major assists, I had to step in
with participant 7 on the first
2 task as they started to get
quite upset.
Task 1
Task 2 Participant 2 needed a lot of
1 1 1 1 1
Task 3 help on all the tasks and on
Task 4 one task needed to ask me for
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
help twice on task 2.


Error data
Everyone encountered errors
Errors on the first task, when i set
deviation from critical path out the study I did not expect
to find much out on this task
16

but after seeing the results
14
there are clearly major issues
with the users initial stages
12
with the site.
10
Task
1

The repeated errors on task 1
Task
2

8
are the result of users going
Task
3
in circles again and again
6

Task
4
unable to find the profile area
4
even after consulting the help.
2

Only one user managed to
0
notice the sign-up button
Participant 1 Participant 2 Participant 3 Participant 4 Participant 5 Participant 6 Participant 7 Participant 8 hidden at the bottom of the
login screen.

Total errors per task The next source of repeated
56
errors was task 3. The reason
60
for these errors was the
50 dragging function, that only
40
1 participant managed to
successfully figure out after
30 26 getting very angry.
Total errors per task
20
20
11
10

0
Task 1 Task 2 Task 3 Task 4

Time on task data
The fasted time for task 1 was 4min 58sec.
Average Time on task To take this long to figure out how to get
(error bars represent 90% confidence interval) started with the site is a big ask and would
0:00
0:01
0:02
0:04
0:05
0:07
0:08
0:10
0:11

mean alot of users will be put off at a
crucial stage.

Task 1 00:09:44

Task 2 00:05:46

Task 3 00:07:25

Task 4 00:04:17

Satisfaction data

Satisfaction
7
Completly satisfied

6

Participant 1
5

Participant 2

Participant 3 4

Participant 5
3

Participant 6

Participant 7 2

Participant 8
1
Completly unsatisfied

0

0
1
2
3
4

Unfortunately this data is not much use as This is likely the result of the participants One thing to note was I noticed this
the graph shows no correlation whatsoever. having to give feedback whilst being during the study and made these points to
recorded and also because I did not stress participants 7 and 8 who’s metrics are lower
enough the aims of the study. than most.

Table of issues
When analysing the recorded footage of the
sessions I found 40 unique usability issues.
I also noted which percipients experienced
the same issue and if issues where
experienced on different tasks.

I have given a cause and also a solution for
each issue.

I also recorded technical issues but did not
attempt to find solutions for them, except on
one case I made a suggestion. The full table
of issues can be read in the appendices.

We will now take a look at the issues found
in different areas of the site.

Issues found by 8 participants on www.soundtracktoyour.com
Issues on the Home page and genral site wide issues
The biggest problem was not being Although most people learned to live with it, not Participants Tasks
Record
Issues found by 88Cause
Issues found by area.
able to navigate to the
order
Location participants on www.soundtracktoyour.comis problem.
Description profile participants on being able to use the back button(redesign recommendation)
www.soundtracktoyour.com Solution 1 2 3 4 5 6 7 8 ∑ t1 t2 t3 t4

4 Global frustration with help balloons Help balloons obscure site and disappear before being read click to remove and tick to not show again 1 1 1 1 1 5 1 1

Help area instructs users to start the STY4U process at the home page which one user could Restructure of site navigation and repurpose of home page(see details and illustrations in
18 Global Difficulty navigating to STY4U 1 1 1
not get to main document) Participants Tasks
Participants Tasks
Remove the My Soundtracks pop out or have it only show the created soundtracks or "no
Record
Record Difficulty finding created The My Soundtracks pop out tab is not clear and shows categories that have no playlists so
19
order
Location
Location
Global Description
Description Cause
Cause Solution (redesign recommendation)
Solution (redesign created" when empty, once the user has more than a few then introduce the 4 5 1 2 3 ∑ t1 t2 t3 t4
soundtracks recommendation) 1 2 3 6 1 8 4 5 6 7 8
7 1 1 ∑ t1 t2 t3 t4
3 1 1
order soundtracks will not seem relevant also the profile area is difficult to find
sorting categories and only ones that are populated with created soundtracks, Also
1
4 Home
Global unsure if logged in
frustration with help balloons No direct balloons obscure status disappear before being read
Help indication of login site and have usernameto remove and tick to not page again
click displaythe search function to be redesigned to and turned into a more complicated 1
top right on every show 1 1 1 1 1 4 1 1 1 1
1 5 1 1
Would need
30 Global Can't search for years No support for searching via time 1 1 2 1
function in itself.
2
18 Home
Global difficulty navigating to profile
Difficulty navigating to STY4U Confusing terminology " users to start the STY4U process at the home page which one user Click username to enter profile (see 1) and repurpose of home page(see details and illustrations in 1 1 1 1 5 1
Help area instructs my soundtracks" could Restructure of site navigation 1 1 1 1
My Soundtracks drawer largely Theget to
not displayed categories are to broad to have relevance to every task but this area is always main document)Soundtracks pop out then introduce the sorting categories and only ones
Remove the My
32 Global 1 1 2 1
useless around but serves no use as the drag function is unusable. Removepopulated with created soundtracks, Also show the created soundtracks or "no
that are the My Soundtracks pop out or have it only
3 Difficulty finding created
Login / Signup Difficulty on Sign up The text Soundtracks pop out tab is not clear and shows categories that have no playlists so separate button for signup
Sign up My too small clear 1 1 1 1 1 1 1 7 1
19 Global soundtracks created" when empty, once the user has more than a not parts introduce the(see
menu rollovers should be only links to pages or specific functions few then of a function 1 1 1 3 1 1
36 Global soundtracks
Rollover is annoying Thenot seem relevant alsoand contains to much and to difficult to make it disappear
will rollover is far to large the profile area is difficult is find 1 1 2 1 1
navigation redesign) only ones that are populated with created soundtracks, Also
sorting categories and
4 Global frustration with help balloons
30 Global Settings dropdown wont go Help balloons obscure site andvia time before being read
Can't search for years
disappear click to remove and tick to not show again to be redesigned to and turned into a more complicated
Would need the search function 1 1 1 1 1 5 1 1
39 Global User are notfor searching to a toggle on and off action
No support expecting this make this a rollover or have it disappear after a second or 2
function in itself.
1 1 1 1 1
2 1
away
5 Profile can't find edit profiledrawer largely The displayed categories are to broad to have relevance to every task but this area is always"settings" and "edit profile" next to usernamethen introduce the sorting categories and only ones 1 1
My Soundtracks Edit profile is expected to be at top right with username show Remove the My Soundtracks pop out (see 1) 1 1 1 5 1
32 Global Possible solution: http://www.covenantdesign.com/blog/make-bookmarking-and-back-button-
11 TECH
useless around but serves no use as the drag functionnotunusable.
The regular back button on the browser does is work that are populated with created soundtracks, Also 1 1 1 1 1 1 5 1 1 1 1
2
still-work-ajax-page-loads
6 Profile CRASH “Begin creating your profile by clicking here.” link broken on profile page ? 1 1 1 1 4 1
menu rollovers should be only links to pages or specific functions not parts of a function (see
36 Global difficulty is annoying on how to The rollover is far to large and contains to much and is difficult to make it disappear
Rollover finding help 1 1 2 1 1
15 Help confusing terminology "Your VOICE" navigation redesign)
rename You VOICE with your profile at least in the help area 1 1 2 1
7 Profile CRASH
edit profile Loading animation stuck upon entering help area via top link from profile page ? 1 1 1
Settings dropdown wont go
39 Global User are not expecting this to a toggle on and off action make this a rollover or have it disappear after a second or 2 1 1 1
away
unexpected result from clicking
8 Soundtracks rank button has a magnifying glass change to button showing 2 triangles up and down 1 1 1
31 Help rank
Spelling Draw should be "drawer" in this context drawer not draw http://www.covenantdesign.com/blog/make-bookmarking-and-back-button-
Possible solution: 1 1 1
11 Global TECH The regular back button on the browser does not work 1 1 1 1 1 5 1 1 1 1
still-work-ajax-page-loads
Unsure how long soundtracks
9 Soundtracks no info on length in truncated view add number of songs in playlist to truncated view and make this the button to expand 1 1 1 1 4 1
are
difficulty finding help on how to
15
1 Help
Home unsure if logged in confusing terminology "Your VOICE"
No direct indication of login status have username display top right on every page help area
rename You VOICE with your profile at least in the 1 1 1 1 2
4 1 1
edit profile
highlight search result after following link or have the search page give results in stacks titled
Disorientation from following Results pages shows links that take you to a list of soundtracks, does not appear relevant to
10 Search results by results location within the site and have the title the only link also give a summary of 1 1 1 1 4 1 1 1
search result link search
2 Home difficulty navigating to profile Confusing terminology " my soundtracks" results and optional filter orto enter profile (see 1) "tracks"
Click username pick from a category e.g. 1 1 1 1 1 5 1
31 Help Spelling Draw should be "drawer" in this context drawer not draw 1 1 1
Possible solution: http://www.covenantdesign.com/blog/make-bookmarking-and-back-button-
11 Global TECH The regular back button on the browser does not work If this is to be on the home page it should be smaller, and have a more subtle animation, 1 1 1
1 1 5 1 1 1 1
Frustration with the movement The movement on the homepage moves to frequently and cannon be stopped to read.still-work-ajax-page-loads
One
28 Home should change less frequently and be able to be frozen so the user can read or keep what is 1 1 2 1
1 Home unsurehome page
on the if logged in No direct indication ofthem of adverts and would have immediately left the site.
user said it reminded login status have username display top right on every page 1 1 1 1 4 1 1
SoundTrack should bethere. under "share" as extra option when selecting "by email" and less confusing
listed
12 Not noticed STY4U Confusing name "STY4U" and share function has email option 1 1 1 1 1 5 1
creation "philum" not recognized as a terminology
35 Home The reasoning behind this naming is not explained Change link title to be more descriptive 1 1
2 Home link to the video
difficulty navigating to profile Confusing terminology " my soundtracks" Click username to enter profile (see 1) 1 1 1 1 1 5 1
User entered Occupations then support for searching them alternatively a comprehensive list
Users Hard to find peoples actual
13 Categories for occupation asked for at signup are to vague of professional areas but to select this from a dropdown would not be usable as the list 1 1 1 3 1
3 Login / Signupoccupation on Sign up
Occupation Difficulty Sign up text too small clear separate button for signup 1 1 1 1 1 1 1 7 1
would be If this is to be on the home page it should be smaller, and have a more subtle animation,
to long
Frustration with the movement The movement on the homepage moves to frequently and cannon be stopped to read. One
28 Home should change less frequently and be able to be frozen so the user can read or keep what is 1 1 2 1
14 Profile CRASH home page
on the "error: [object it reminded them of adverts and wouldprofile immediately left the site.
user said Object]" upon clicking "edit profile" from have page ? there. 1 1 1 3 1
Didn’t notice that had not
38 Login / Signupdifficulty findingrecognized as a
"philum" not help on how to no error feedback on terms and conditions tick box, also the tick box it quite small make the checkbox larger and add red feedback text 1 1 1
15
35 Help
Home ticked terms and conditions confusing terminology "Yourthis naming is not explained
The reasoning behind VOICE" rename You VOICE with your profile at least in the help area
Change link title to be more descriptive 1 1 2 1
1 1
edit profile video
link to the

3 Login / Signup Difficulty on Sign up Sign up text too small remove dragging feature from site as it is difficult to use on many platforms and prone to
clear separate button for signup 1 1 1 1 1 1 1 7 1
Difficulty and frustration with Dragged item jumps to right upon drag, target area to small, still allows drag when no errors even when executed well, replace with: "add > soundtrack > soundtrack cat >
16
5 Soundtracks
Profile 1 1 1 1 1 1 6 1 1 1
1 1 1
dragging edit profile
can't find soundtrack available to land to be at top right with usernamenot specific enough
Edit profile is expected on, help balloon and tool top text show "settings" and "edit profile" next to username (see 1)
Soundtrack Name" as a dropdown under add button or in the area where My Soundtracks 1 5 1
tab opens
Didn’t notice that had not
38 Login / Signup no error feedback on terms and conditions tick box, also the tick box it quite small make the checkbox larger and add red feedback text 1 1 1
ticked terms and conditions Described by quote: "A calendar is for planning and you don’t have to plan your own date of
6 Profile CRASH “Begin creating your profile by clicking here.” link broken on profile page ? 1 1 1 1 4 1
17 Profile Frustration with DOB input birth" The calendar starts with todays date, Also the incorrect input dialogue defines a different Replace date of birth input with 3 dropdowns for day month and year 1 1 1 1 1 1 6 1
format to the accepted one i.e. "did/mm/yyyy" when actually "did-mm-my"

5 Profile can't find edit profile Edit profile is expected to be at top right with username
Help area instructs users to start the STY4U process at the home page which one user could Restructure of site navigation and repurposenext to username (see 1) and illustrations in
show "settings" and "edit profile" of home page(see details 1 1 1 1 1 5 1
18
7 Global
Profile Difficulty navigating to STY4U
CRASH Loading animation stuck upon entering help area via top link from profile page ? 1 1 1 1 1 1
not get to main document)

Remove the My Soundtracks pop out or have it only show the created soundtracks or "no
6 Profile CRASH
Difficulty finding created The“Begin creating your out tab is not clear and shows categories that have no playlists so
My Soundtracks pop profile by clicking here.” link broken on profile page ?
soundtracks created" when empty, once the user has more than a few then introduce the 1 1 1 1 4 1
19 Global 1 1 1 3 1 1
14 Profile soundtracks
CRASH will not seem relevant also the profile area is difficult to find profile page
"error: [object Object]" upon clicking "edit profile" from sorting categories and only ones that are populated with created soundtracks, Also
? 1 1 1 3 1
Restructure of site navigation (see details and illustrations in main document)
Described by quote: "A calendar is for planning and you don’t have to plan your own date of
7
17 Profile
Profile CRASH
Disorientationwith DOB input
Frustration when creating birth" The calendar stuck upontodays date, Also the incorrect from profile page
Loading animation starts with entering help area via top link input dialogue defines a different should have another stage after selecting birthday asking weather users wish to
This task ?
Replace date of birth input with 3 dropdowns for day month and year 1 1 1 1 1 1 1 1 1
1 6 1
20 STY4U clicking image of birthday instead of "create" button takes users to "tracks>party>birthday" 1 1
STY4U format to the accepted one i.e. "did/mm/yyyy" when actually "did-mm-my" create on or see what other users have chosen first

Users Confusion with results or
21
23 Profile No indication on how or if how the results are filtered A visually Darker coloured text to replace light yellow, or outline, and possible
separate filtration area that shows which filters are active or darker background 1 1 1 2 1
14 Occupation
Profile filteringyellow text hard to read
Pale by occupation
CRASH
Not enough contrast between yellow and background
"error: [object Object]" upon clicking "edit profile" from profile page ? 1 1
1 1
1 3 1

Usability study_of www.soundtracktoyour.com/

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