1. James Knight, MSIST
1515 Harford Square Drive
Edgewood, MD 21040
443.467.9887
Jdknight1930@gmail.com
PROFESSIONAL SUMMARY
An IT professionalwith over 3 years of experience who has strong verbal and written communication and leadership
skills. Able to work in a fast-paced environment in an independent and team setting. Proficient in MAC and PC
programs, server navigation, networking and software and hardware instillation.
EDUCATION
CCNA Training: Cisco Certified Network Associate. Trainace: February 2016
Master of Science: Information Systems and Technology.South University: June 2015
Bachelor of Arts: Graphic Design. Morgan State University: June 2011
SKILLS
System Networking Cisco network configurations Application Testing Sub netting
Citrix Xenserves Troubleshooting and maintenance JavaScript Cisco Routing
Virtualization OS Conversions Deployment Cisco Switching
System Analysis Remote Server Configurations Imaging Epic
Microsoft Migrations Workstation Configurations Team Management Service Manager
Active Directory Configurations Remote Monitoring Customer Service
WAN/LAN Management Problem Solution Network Management Tools
RELEVANT EXPERIENCE
Network Analyst, Boeing International. March-Present
 Works as Application Infrastructure and Monitoring personnel at an enterprise level for the Information
Technology Operating Center and monitor Boeings devices and applications using tools such as HP
Operation Manager, HP Service Manager, and other network operation tools.
 Navigates through Boeings network via remote access in order to troubleshoot incidents for both
international and domestic sites.
 Generates notifications and tickets based on alarms that come in through HP operation manager and
escalates them to the proper queue.
 Analyzes, logs, tracks and resolves software/hardware matters of significance pertaining to networking
connectivity issues,printer, servers and applications to meet business needs.
 Coordinates with incident coordinators and on-call personnelto investigate and resolve potential issues
within Boeings network.
Network PC Technician, Conexus Staffing Inc. / University of Maryland Medical System July-November 2015
 Provide network and domain configurations for net new and current workstations and printers.
 Performed application testing for devices to ensure connectivity to epic systems.
 Provide deployment and instillation of devices for Epic software upgrades.
 Diagnose networking issues related to Epic instillations and configurations throughout the UMMS campus.
 Image PC’s to support Epic software.
 Document Normalized devices with active directory.
 Ran userticket requests for Epic go-live.
System Analyst, TEKsystems / Prometric Inc. January-March 2015
 Perform configurations on virtual machines and endpoints through remote desktop connection to local and
international test centers with Citrix Xen applications.
 Conduct OS migrations from Windows XP to Windows 7 on remote machines.
 Run instillations on newly created Virtual Machines and connect virtual machines to endpoints .
 Remotely provided upgrades for sites including Moscow, Saudi Arabia, Vienna and other locations.
 Managed Active Directory functions in order to conduct configurations on client end points and virtual
machines.
PC Technician, TEKsystems / Kohl’s Department Store’s July-September 2014
 Executed instillations and upgrades to client hardware through point of sales .
 Repaired and replaced products based on client concerns.
 Ensured outstanding customerservice for customers by answering questions and concerns about POS.
OTHER EXPERIENCE

2. Certified Independent Agent, Aflac 2013-2014
Car Specialist,WalleniusWilhelmsen Logistics 2012-2013
Graphic Designer, For Rent Media Solutions 2010
Sheet Metal Fabricator, Middle River Aircraft Systems 2008
AFFILIATIONS
The National Society of Collegiate Scholars: South University Chapter
AWARDS
Graduated the Master’s program with High Honors. 4.0 GPA