This document is a resume for Jada Taber summarizing her experience and qualifications for an inside sales or customer service role. She has over 15 years of experience in account management, working in fast-paced environments and establishing relationships with customers and teammates. Her most recent role was as an Inside Sales/Customer Service Representative at Isola Group from 2007 to present, where she maintained a 99% accuracy rating in order entry and supported outside sales reps to achieve high customer satisfaction. She was awarded Inside Sales Rep of the Year in 2012 and Distributor Support Rep of the Year in 2014.
1. JADA TABER
20879 Nova Loop Unit B ♦ Bend, OR 97701 ♦ (541) 480-6080 cell ♦ jadavoss@hotmail.com
Profile Talented Inside Sales/Customer Service Representative with 15 years of experience in Account
Management
Work in fast-paced environments requiring high levels of accuracy
Establish and strengthen relationships with customers as well as team members
Understand importance of re-prioritizing time sensitive tasks to complete under pressure
Dependable and proactive with willingness to take on new responsibilities
exPerience 2007-Current Isola Group - Phoenix, AZ and Bend, OR
Inside Sales/Customer Service
With a 99% accuracy rating, enter direct, consignment fill, and consignment billing orders for domestic
customers, and enter direct orders for Isola’s Asian and Europe facilities
Support Outside Sales Reps through report generation, written quotations, and constant management of
their corporate accounts to achieve high levels of customer satisfaction
Maintain min/max inventory levels through inventory control programs. Obtain purchase orders for non-
moving stock that has reached 90+ days in age
Expedite “hot” jobs and push customers to pay up to 20% premium above sell price for 24 hour material
turns. Our team of 7 Inside Sales Reps generated 1.2 million additional sales dollars in 2015
Coordinate orders with scheduling team and shipments with logistic team at 3 separate US locations to
ensure on time deliveries to our customers
Awarded Inside Sales Rep of the Year in 2012. Awarded Distributer Support Rep of the Year in 2014.
2004-2007 Packaging Specialists, Inc. - Phoenix, AZ
Account Manager & New Business Development
Maintain established corporate accounts and expand sales within those accounts
Identify new customer leads, cold call, and acquire new business
Negotiate contracts with current clients to ensure future business
Design custom industrial packaging, build prototypes, and assist engineering to create new product
specifications. Initiate new designs to achieve cost savings, prevent future damage, increase shelf space
Forecast customers needs and maintain on hand inventory levels to ensure next day delivery. Physically
take inventory of customers warehouses and place orders with customer service
Train and temporarily manage new account managers
2003-2004 Advanced Foam and Packaging - Phoenix, AZ
Account Manager and Packaging Engineer
Design protective packaging and create specifications and bill of materials
Find new material sources and maintain contracts with current suppliers
Implement new factory layout and improved production schedule to improve organization and reduce
manufacturing time
Respond to potential customers, compute price quotations, follow up to gain new business, and maintain
their accounts
education 2001 Graduate of Michigan State University – B.S. of Science in Packaging East Lansing, MI
etcetera
Active Outdoors; Volunteer at Elementary School;