I recently gave a keynote presentation in Slovenia on the business value of using social and collaborative tools to solve employee facing business problems. This is that presentation, enjoy and feel free to share!

1. Generating Business Value from Social Networking and Enterprise 2.0 Jacob Morgan Principal, Chess Media Group Author of Twittfaced

4. Social Media Social CRM Enterprise 2.0 Social Business Turkey

5. Hi! Let’s be friends!

6. We are here

7. Collaboration isn’t new! Tibet

8. Growl! We’re collaborating

9. What is this really all about? Culture Technology

10. “ All businesses have always been social ; what’s new is the set of observable behaviors (culture) and available technologies that enable businesses to leverage these to solve business problems .” ~Gil Yehuda, Enterprise 2.0 Thought Leader and Blogger

11. Sharing information Bridging silos Use of social platforms Where people spend their time How people communicate Expectations The “real-time” world Comfort levels with what they share Monitoring tools Collaboration platforms Social networking sites Messaging “ Follow the data” Culture and Technology Golden Gate Bridge, San Francisco

12. Bring personal communication methods with us into the enterprise Calgary, Alberta

13. This is my little brother Josh He is 18 and he is the future workforce

14. How Work is Changing Current and near future demographics do not use the same tools as previous generations . Employees and the knowledge they have built during their careers are one of the most viable assets of the Federal Government, and projected government staffing during the next 10 years shows more than 500,000 employees will need to be hired to replace retiring staff . Most federal agencies lack the systems needed to capture the basic explicit data let alone the tactical knowledge that drives organizations. These organizations aren’t ready to capture the information from the employees that are leaving let alone ready to provide the new employees with the information they will need to be successful . ~ Booz Allen Hamilton Case Study on Implementing Enterprise 2.0 for the Federal Government

16. BlessingWhite: Employee Engagement Report 2011

19. State of Enterprise 2.0 Adoption, Information Architected

20. Knowledge workers spend up to 30% of their working day looking for data ~ Butler Group

21. Only 44% of users can find the (internal) file they’re looking for compared to 86% of similar internet users ~ Forrester

22. If HP knew what HP knows we would be three times more profitable ~ Lew Platt, Former CEO of HP

23. Does it make sense? Beijing, China

26. McKinsey

27. Monitoring tools Collaboration platforms Social networking sites Messaging “ Follow the data” Why emergent social software?

28. Case studies and examples Hungary

29. Business Problem Lack of efficient way to share and manage ideas Onboarding time for new engineers Solution Mediawiki Intuit Brainstorm Results Quality and timeliness of information increased Onboarding time decreased by 50% Over 1500 ideas submitted

32. Business Problem Employee had no voice Executive team had little insight to ground level Communication was broken Employees isolated Solution Thought Farmer Results Duplication of work decreased Employees no longer isolated Easier to find information and get job done Executive team has more insight

33. Business Problem Improve innovation, collaboration, and knowledge sharing Information and people isolated Solution Wiki Internal blogs Yammer Oce TV (video) Social bookmarking Results Intranet budget reduced from 350k euros to 50-10k euros Savings of 800k euros annually by implementing employee ideas Reduce video costs annually by 40k euros Horizontal communication Less reliance on IT Silos broken down

36. Customers What About Risk? (Failure Mode and Effects Analysis) Xishuanbanna, China

37. Sharing information Bridging silos Use of social platforms Where people spend their time How people communicate Expectations The “real-time” world Monitoring tools Collaboration platforms Social networking sites Messaging “ Follow the data”

38. Sharing information Bridging silos Use of social platforms Where people spend their time How people communicate Expectations The “real-time” world Monitoring tools Collaboration platforms Social networking sites Messaging “ Follow the data”

41. Sharing information Bridging silos Use of social platforms Where people spend their time How people communicate Expectations The “real-time” world Monitoring tools Collaboration platforms Social networking sites Messaging “ Follow the data” To brighter futures Huang Shan (Yellow Mountain)

43. Subscribe to the newsletter: bit.ly/ChessNewsletter E2.0 collaboration survey bit.ly/E20CollaborationSurvey