1. Ja’Quan Tyrell Frazier
jaquanf@bgsu.edu
(917) 862 – 2654
Current Address Permanent Address
232 LEHMAN AVE. 103 DEER PASS WAY
BOWLING GREEN, OHIO 43402 COLUMBIA, SOUTH CAROLINA 29229
EDUCATION
Bowling Green State University (BGSU), Bowling Green, Ohio Graduation Date: Dec. 2015
Degree: Bachelor of Science in Technology Cumulative GPA: 3.04/4.00
Major: Electro-Mechanical Systems Technology (EMST)
RELEVANT COURSES
 Programming Fundamentals  Design Methodologies  Digital Communications Networks I  Electronic Machinery and Controls
 Technical Writing  Foundations of Lean  Digital Computer for Process Control  Digital Electronic Components and Systems
TECHNICAL/SOFTWARE SKILLS
 Altiris Ticket Management System  Knowledge of Mac OS X 10.7/10.8/10.9/10.10  Basic Programming skills with C++/ HTML5/CSS3
 Mobile Device Support  Knowledge of Windows XP/Vista/7/8.x  Knowledge of Microsoft Office Suite/Office 365
 Cisco Agent Desktop/Avaya one-X  Knowledge of Ubuntu Server/Desktop  BOMGAR Remote Desktop Support Software
INTERNSHIPS
Bowling Green Chamber of Commerce, Chamber Intern (Bowling Green, Ohio) (Sept. 2013 – Nov. 2013)
 Attended various project and board meetings, meet government, civic, & social leaders of the Bowling Green & Wood County communities.
 Assisted the Director with website updates, word-processing applications, desktop publications, spreadsheets, & database management.
WORK EXPERIENCE
BGSU Technology Support Center, IT Helpdesk Technician - Expert Area: Hardware Support (Jan. 2015 – Present)
 Troubleshoot and repair personal HP, Dell and Mac computers as well as University owned computer systems with hardware problems.
 Communicate with individuals regarding repairs and questions associated with their systems.
 Understanding the purpose of each component within a computer and restoring data from damaged equipment.
TeleTech Holdings, Inc., @Home Customer Service Representative (Bowling Green, Ohio) (Sept. 2014 – Present)
 Use action-oriented, flexible problem-solving to assist in expediting orders, driving revenue and correcting post-sale problems
 Assist customers primarily via VoIP phone, utilizing various software to navigate customer accounts, research and review policies to establish
sales, and communicate effective solutions to various issues.
BGSU Technology Support Center, IT Helpdesk Technician (Bowling Green, Ohio) (Feb. 2014 – Present)
 Assist clients with technical problems in person, over the phone, and through live chat.
 Assign tickets, and computers to the correct area based on the nature of the issues the client is experiencing.
 Diagnose and remove various types of malware, as well as repairing the damage they cause.
 Perform data backup, computer reformats, and operating system re-installation.
RESEARCH/PROJECTS
Multiuser Linux-based Server in a Virtual Environment (Bowling Green, Ohio) (Jan. 2015 – May 2015)
A semester long independent capstone project. It encompassed the incorporation of only open source software in the construction of a virtual
environment (VE) that integrated Print, IM/VoIP, and File servers with various virtual desktops. Furthermore, it included various forms of security via
SSH & SSL causing the VE to be secure and accessible on various operating systems (e.g. Windows, OS X, and Linux).
Water Quality Analysis Research (Bowling Green, Ohio) (Oct. 2011 – March 2012)
This team based project explores the water quality of liquid manure from Concentrated Animal Feeding Operations (CAFOs) and the amount of E.
Coli bacteria found in the North and Middle Branch Portage Rivers of Northwest Ohio.
 Conducted physical, bacterial, and chemical tests on E. Coli presence in the water.
 Compiled data and analyzed results using bacterial growth media, chemical tests, and physical measurements to determine E. Coli levels.
 Presented results of research at “Posters at the Capital Conference” in Columbus, Ohio (March 27, 2012).
VOLUNTEER WORK
Kids’ Tech University Volunteer Counselor (Bowling Green, Ohio) (Jan. 2012 –Apr. 2013)
• Assisted children ages 9-12 to explore Science, Technology, Engineering, and Math through lectures and hands on activities.
reStore Volunteer (Bowling Green, Ohio) (Jan. 2012 – Dec. 2013)
On-Campus store created to be “Green”, by utilization of a trade system in place of buying items sponsored by BGSU’s Office of Sustainability.
 Interacted with customers and recorded demographic data, time of visit, and items donated or traded by each customer.
HONORS & ACTIVITIES
GRanting Access to Mathematics and Science (GRAMS) Scholarship (Jan. 2015 – May 2015)
BGSU Leadership Certification Program (LCP) (Aug. 2012 – Present)
BGSU Success Scholarship (Aug. 2011 – May 2015)
Academic Investment in Math and Science (AIMS) Scholarship Program, BGSU (Jul. 2011 – May 2015)
 Cohort based program with emphasis in Science, Technology, Engineering, and Math (STEM) field.