1. Government ICT Strategies
that transform Systems and
Business
PUBLIC SECTOR CONSULTING
CONFERENCE 2012
24 – 25 April, Cape Town, South Africa
Joel Ugborogho - MD, Kwazi Information Systems
www.kwazi.co.za

2. Agenda
 Government Objectives
 ICT Strategy
 Technology Infrastructure
 Shared Services
 Enterprise Architecture
 Government Execution
www.kwazi.co.za

3. Government Objectives
OBJECTIVES, GOALS, UN E-
GOVERNMENT INDEX
www.kwazi.co.za

4. Government Objectives
 To ensure that service delivery of public services is
done in a cost effective and efficient manner for
citizens and businesses.
 Stimulation of economic growth by use of ICT
enabled business change and services to improve
the quality of life for citizens and businesses
www.kwazi.co.za

5. UN e-Government index 2012
 Rationale behind the e-government index
 Technological Infrastructure
 Telecommunications infrastructure
 Human resource development
 How it is calculated?
 G2G
 G2B
 G2C
 Is this what ICT is about?
 Country’s state of readiness
 Country’s vision
www.kwazi.co.za

6. UN e-Government index 2012
 e-Development and e-Participation
 Republic of Korea - 1
 Netherlands – 2
 African Countries
 Mauritius – 93, (In 2010 – 77)
 SA – 101, (In 2010 – 97)
 Tunisia – 103, (In 2010 – 66)
 Source – UN e-government survey 2012
www.kwazi.co.za

7. ICT Strategy
DEVELOPMENT, METHODOLOGIES,
ROADMAPS
www.kwazi.co.za

8. Strategic ICT Roadmaps
 Mapping technology solution to Government
objectives and goals
 Application of Development Methodologies
 Best practice
 Strategic Data Management
 Modernisation projects/initiatives
www.kwazi.co.za

9. ICT Strategy overview
Strategic Strategy Implementation Monitoring
Objectives Development • Planning and
• In-depth • SWOT Evaluation
• Costs
Analysis • Technologies • Lessons learnt
• “As-Is”, “To-
• Resources
• Infrastructure • Innovation
Be” • Stakeholders
www.kwazi.co.za

10. Technology Infrastructure
TECHNOLOGIES, OPTIMISATION,
SERVICE MATURITY
www.kwazi.co.za

11. Technology Trends
 Cloud computing
 Mobile technology and platforms
 Social Media and platforms
 Collaborative platforms, Crowd Sourcing
 Business Intelligence
www.kwazi.co.za

12. Optimisation of Infrastructure
 Rationalisation
 Virtualisation
 G-Cloud
 Data centre consolidation
 IT Security
 Shared Services
www.kwazi.co.za

13. Shared Services
SHARED MODEL, PROCESSES,
GOVERNANCE
www.kwazi.co.za

14. Shared Infrastructure
G - Cloud
• Private government cloud
• E-government portal
• Public Services Network
Data Centres
• Modernisation of data centres
• Virtualisation
• Backup, Disaster Recovery and Business
Continuity
Enterprise Asset Management
• Consolidation of Assets
• Big data, Application Stores and Storage
• SW, HW, Devices and Licence Management
www.kwazi.co.za

15. Shared Service Model
E-
Government
Central
Government
Local
Government
Shared
Services
www.kwazi.co.za

16. Processes
 Business Processes
 ICT Processes
 Service Delivery Maturity
 ICT Governance
 Project Management
 Procurement Systems
www.kwazi.co.za

17. ICT Governance
 Project Management Office
 IT Service management - ITIL
 System management
 Risk Management
 Policies and Procedures
www.kwazi.co.za

18. Enterprise Architecture
ICT ARCHITECTURE AND
STANDARDISATION
www.kwazi.co.za

19. Architecture Model
 Information Architecture
 Enterprise Architecture
 Re-usable solutions
 Service Oriented Architecture (SOA)
 Assets and Services Register
 Business intelligence
www.kwazi.co.za

20. Standardisation
 Open Standards
 Data standards
 Technology roadmaps
 Services catalogue
 ICT metrics and Accountability
www.kwazi.co.za

21. Government Execution
IMPLEMENTATION, PROGRAMME
EXECUTION, ICT COSTS
www.kwazi.co.za

22. ICT Cost Management
Vision without substance and a budget without vision – Moran
 ICT Costs and Profitability models
 Budget control and Alignment
 Earned Value Management
 Procurement systems
 TOR, SOW, RFI, RFP
 Quality assurance and delivery
www.kwazi.co.za

23. Implementation
 Actuality – Reality Gap
Vision
 Fit for purpose
 Performance measurement Senior
 ICT Metrics Management
 Knowledge transfer
 Continuous improvement Resources
www.kwazi.co.za

24. BLUE SKIES
Government’s
Vision
Foreign
GDP
Direct
Growth
Investment
Benefits
Realisation
Effective
Citizens /
Budget
Businesses
control
Reduction
in poverty
and crime
www.kwazi.co.za