1. JENNIFERLOPEZ DACARA
216 Al Amal Bldg.,
Hamriya Bur Dubai, Dubai
+971544080608
Driving License No. 3559467
jd_kyle1986@yahoo.com.ph
CAREER OBJECTIVE
To land a job in a company where my experience and my ability to work well with people can
be utilized to improve customer satisfaction. And also where I could prove my skills and knowledge
and be able to work competitively.
EMPLOYMENT HISTORY
Citibank(Innovations Direct Employment Services/Rowyah Marketing Services L.L.C.)
Dubai, UnitedArab Emirates
RELATIONSHIP OFFICER
Sales Department
February 22, 2016 – August 28, 2016 (Internal movement to Innovations Direct Employment Services)
February 7, 2016 -February 21, 2016 (Under Rowyah Marketing Services L.L.C.)
October 9, 2014 – November 27, 2015
Duties and Responsibilities:
 Selling consumer financial products (credit cards, personal loans, salary transfer loans,
insurance)
 Product knowledge in order to maintain customer satisfaction
 Visiting customers/prospects preferably in their offices to make offers based on the profile of
the client
 Generate referrals through high quality customer service
 Will be responsible for meeting/exceeding sales targets as set by management
 Will keep an eye on the competition and provide timely feedback to key stakeholders/decision
makers
 Maintains updated knowledge of company products and processes and is able to offer a high
quality sales experience
 Proficient in selling to mass market customers and is deployed in mass market locations
 Additional focus on selling full suite of bank products such as cards, loans and banking
accounts with associated add-on products like insurance
 Micro-Marketing (source and market on specific deployment areas where kiosk was put up)
SALES SUPPORT EXECUTIVE
Sales Support Unit
November 28, 2015- February 6, 2016
Duties and Responsibilities:
 Receiving and processing of applications from sales executives
 Pre-screening submitted files from sales teams: checking completeness of details from
applications and ensuring that policies are met according to company standards
 Knowledge of the products offered acquired through my sales experience which I apply to pre-
screening process
 Encoding all details and documents submitted with the application
 Analyzing situations based on application and tracking sales controllable errors
 Cancelling files if found with error, lacking details or documents to be coordinated and
completed by sales executive or manager of SE involved
 Assisting sales executives and managers from different teams in their concerns, i.e. resolving
cancelled cases
 Consolidating all MIS and preparing cancellation reports routed to different teams for them to
fulfill or take action whatever is necessary to complete the file
 Processing reinstates and updating in the eclipse

2.  Consolidating reinstates made by the group and preparing MIS report routed to sales teams
 Preparing hands-off for batches of applications that were pre-screened to be submitted to CIU
for approval
 Updating in eclipse the processed files submitted through Ipad Sales Automation
 Generate daily application status and other daily MIS as required
 Handling complaints processed through ESMS and being a median to those people concerned
 Processing of supplementary card request and split cards
 Pulling-out of files from CIU requested by managers
 Maintaining and compiling of files on a daily basis
BDO Unibank Inc.
Quezon Blvd. PoblacionTayug, Pangasinan, Philippines
CLIENT SERVICE ASSOCIATE / UNIVERSAL BANK TELLER
October 2008 – October 2014
Duties and Responsibilities:
 Maintains the accuracy in servicing transaction (cash and check deposits,withdrawal,
encashment, bills payment, remittance pick-up, foreign exchange dealings, telegraphic transfers)
 Maintains the correctness of items for branch regularization (such as incomplete signature on
transaction slips,missing documents, etc.)
 Timeliness on transactions or activities (providing end-of-day transactions/activities without the
need for extended working hours/overtime)
 Product knowledge – promotes and offers the right and range of products/services that customer
needs (credit card, personal loan, auto loan, investments, type of account to be opened that is
suitable and needed by the customer)
 Processing account opening
 Conducting Know-Your-Customer (KYC) for account opening
 Communication Skills/Problem Solving Ability – promotes clarity in expressing ideas, relaying
information or instructions, and carrying out resolutions
 Relationship building – promotes harmonious work interaction among peers and external
clients
 Assisting clients giving them service satisfaction
 Finding out solutions and giving actions and alternatives to resolve client needs,
problems and complaints
Zytron Marketing and Promotions Corporation
581 CordilleraSt., Mandaluyong City, Philippines
ACCOUNTING & PAYROLL STAFF
March 2007 – March 2008
Duties and Responsibilities:
 Responsible for payroll receipt
 Responsible in checking attachments in liquidations and completeness of information
 Responsible for payroll preparation and computation (accuracy, timeliness)
 Ensures regional rates, workdays, overtime computations, holiday pays and government
mandatory incidentals ( SSS, Philhealth, Pagibig, 13th month) are updated
 Responsible for the preparation of billing (issuing invoices and statement of accounts)
submitted to clients

3. EDUCATIONAL ATTAINMENT
Bachelor of Science in Commerce
Major in Financial Management
Saint Louis University
Baguio City
SY 2002 – 2006
SEMINARS ATTENDED
 Comprehensive Agrarian Reform Program (CARP) Lecture/forum with the theme
“CARP...Then and Now”
 College of Accountancy and Commerce Ecological Society (CACES)
Officer's Leadership Training
 College of Accountancy and Commerce Ecological Society (CACES)
General Assembly and Leadership Training
 Ethics and Leadership in the Workplace
SKILLS
 Mastery on Microsoft Office programs (Word, Excel, Powerpoint)
 Customer Service
 Product Knowledge
 Documentation Skills
 Multi-tasking
 Analyzing information
PERSONAL INFORMATION
Birthdate : August 2, 1986
Age : 29
Gender : Female
Status : Married
Nationality : Filipino
Language Spoken : English (Fluent)
Tagalog & Ilocano (Native)
Visa Status : Employment
I hereby certify that the informations above are true and correct to the best of my knowledge
and belief.
_JENNIFER LOPEZ DACARA_
Applicant