SlideShare a Scribd company logo
1 of 11
BIBLIOGRAFÍA
MARKETING DIGITAL
Lic. Ivan Aliendre Gallardo
Bases del Marketing Digital
SOCIAL MEDIA IN CONTEXT
Enchantment: The Art
of Changing
Hearts, Minds, and
Actions by Guy
Kawasaki
The Thank You
Economy by Gary
Vaynerchuk
The NOW Revolution: 7
Shifts to Make Your
Business Faster, Smarter
and More Social by Jay
Baer and Amber
Naslund
The End of Business As Usual:
Rewire the Way You Work to
Succeed in the Consumer
Revolution by Brian Solis
SOCIAL MEDIA IN CONTEXT
The New Rules of
Marketing & PR: How to
Use Social Media, Online
Video, Mobile
Applications, Blogs, News
Releases, and Viral
Marketing to Reach Buyers
Directly By David Meerman
Scott
Youtility: Why Smart
Marketing Is about Help
Not Hype By Jay Baer
Engage!: The Complete
Guide for Brands and
Businesses to
Build, Cultivate, and
Measure Success in the
New Web By Brian Solis
500 Social Media
Marketing Tips: Essential
Advice, Hints and
Strategy for Business:
Facebook, Twitter, Pinter
est, Google+, YouTube, In
stagram, LinkedIn, and
More! By Andrew
Macarthy
SOCIAL MARKETING
Likeable Social Media: How to
Delight Your
Customers, Create an
Irresistible Brand, and Be
Generally Amazing on
Facebook (And Other Social
Networks) by Dave Kerpen
No Bullshit Social Media:
The All-Business, No-Hype
Guide to Social Media
Marketing by Jason Falls
and Erik Deckers
The New Relationship
Marketing: How to Build a
Large, Loyal, Profitable
Network Using the Social
Web by Mari Smith
Social BOOM!: How to
Master Business Social
Media to Brand
Yourself by Jeffrey
Gitomer
SOCIAL MARKETING
Marketing 3.0: From
Products to Customers
to the Human Spirit
By Philip Kotler
Understanding
Digital Marketing:
Marketing
Strategies for
Engaging the Digital
Generation By
Damian Ryan &
Calvin Jones
The Art of Social Media
Listening: How to Use
Social Media Listening to
Build and Manage Your
Facebook, Twitter and
Pinterest Pages By
Jennifer Finke
Inbound Marketing:
Get Found Using
Google, Social
Media, and Blogs
(New Rules Social
Media Series) By
Brian Halligan &
Dharmesh Shah
CONTENT MARKETING
Get Content Get
Customers: Turn
Prospects into Buyers with
Content Marketing By Joe
Pulizzi and Newt Barret
Content Marketing: Think
Like a Publisher - How to
Use Content to Market
Online and in Social Media
(Que Biz-Tech) By Rebeca
Lieb
Managing Content
Marketing: The Real-
World Guide to
Creating Passionate
Customers to Your
Brand by Robert Rose
and Joe Pulizzi
Accelerate!: Move
Your Business Forward
Through the
Convergence of
Search, Social &
Content Marketing by
Arnie Kuenn
The Executive’s Guide
to Enterprise Social
Media Strategy: How
Social Networks Are
Radically Transforming
Your Business by Mike
Barlow and David B.
Thomas
Smart
Business, Social
Business: a Playbook
for Social Media in
your Organization by
Michael Brito
The Social Organization:
How to Use Social
Media to Tap the
Collective Genius of
Your Customers and
Employees by Anthony
J. Bradley
The Social Media
Management Handbook:
Everything You Need to
Know to Get Social Media
Working in your Business
by Nick Smith, Robert
Wollan with Catherine
Zhou
SOCIAL MEDIA FOR MANAGEMENT
FIDELIZACIÓN
Customer Loyalty:
How to Earn It, How
to Keep It By Jill
Griffin
Measuring Customer
Satisfaction and
Loyalty, Third Edition:
Survey
Design, Use, and
Statistical Analysis
Methods By Bob E
Hayes
Improving Customer
Satisfaction, Loyalty, and
Profit : An Integrated
Measurement and
Management System By
Michael D. Johnson
Improving Your Measurement
of Customer Satisfaction: A
Guide to
Creating, Conducting, Analyzin
g, and Reporting Customer
Satisfaction Measurement
Programs By Terry G. Vavra
SOCIAL B2B, CRM, METRICAS
Social Marketing to the
Business Customer: Listen
to Your B2B
Market, Generate Major
Account Leads, and Build
Client Relationships by
Paul Gillin and Eric
Schwartzman
The Social Customer:
How Brands Can Use
Social CRM to Acquire,
Monetize, and Retain
Fans, Friends, and
Followers by Adam
Metz
Social Media ROI:
Managing and Measuring
Social Media Efforts in
Your Organization by
Olivier Blanchard
Measure What Matters:
Online Tools for
Understanding
Customers, Social
Media, Engagement, and
Key Relationships by Katie
Delahaye Paine
¡Gracias!
11
Lic. Ivan Aliendre Gallardo
@IvanAliendre
ar.linkedin.com/in/ivanaliendre/
ialiendre@gmail.com
pinterest.com/ivanaliendre

More Related Content

What's hot

Champaign County Ohio Social Media 101 & 201 Workshops
Champaign County Ohio Social Media 101 & 201 WorkshopsChampaign County Ohio Social Media 101 & 201 Workshops
Champaign County Ohio Social Media 101 & 201 Workshops
Shane Haggerty
 
How to develop your Business Communication using Social Media
How to develop your Business Communication using Social MediaHow to develop your Business Communication using Social Media
How to develop your Business Communication using Social Media
Elin Hansen
 
Google + Business Identity.3.14
Google + Business Identity.3.14Google + Business Identity.3.14
Google + Business Identity.3.14
Tim Bidder
 
Social networking for walsall business forum
Social networking for walsall business forumSocial networking for walsall business forum
Social networking for walsall business forum
University of Derby
 

What's hot (20)

10 Benefits of Social Media Marketing
10 Benefits of Social Media Marketing10 Benefits of Social Media Marketing
10 Benefits of Social Media Marketing
 
How blogging help your businesses to stay intact
How blogging help your businesses to stay intactHow blogging help your businesses to stay intact
How blogging help your businesses to stay intact
 
How can we use social media to grow our business and connect with our audience
How can we use social media to grow our business and connect with our audience How can we use social media to grow our business and connect with our audience
How can we use social media to grow our business and connect with our audience
 
Champaign County Ohio Social Media 101 & 201 Workshops
Champaign County Ohio Social Media 101 & 201 WorkshopsChampaign County Ohio Social Media 101 & 201 Workshops
Champaign County Ohio Social Media 101 & 201 Workshops
 
Social Media 101
Social Media 101Social Media 101
Social Media 101
 
9 Things You Need to Know About Social Selling
9 Things You Need to Know About Social Selling9 Things You Need to Know About Social Selling
9 Things You Need to Know About Social Selling
 
How to develop your Business Communication using Social Media
How to develop your Business Communication using Social MediaHow to develop your Business Communication using Social Media
How to develop your Business Communication using Social Media
 
Creative Digital Marketing for Musicians & Songwriters
Creative Digital Marketing for Musicians & SongwritersCreative Digital Marketing for Musicians & Songwriters
Creative Digital Marketing for Musicians & Songwriters
 
Social Media Employee Advocacy 101
Social Media Employee Advocacy 101 Social Media Employee Advocacy 101
Social Media Employee Advocacy 101
 
Quick 5 tips: How To Create Successful Social Media Marketing Campaign
Quick 5 tips: How To Create Successful Social Media Marketing CampaignQuick 5 tips: How To Create Successful Social Media Marketing Campaign
Quick 5 tips: How To Create Successful Social Media Marketing Campaign
 
Kipp Bodnar
Kipp BodnarKipp Bodnar
Kipp Bodnar
 
Social Media 101: Choose the Best Platforms for Your Business
Social Media 101: Choose the Best Platforms for Your Business Social Media 101: Choose the Best Platforms for Your Business
Social Media 101: Choose the Best Platforms for Your Business
 
Swim through Social Media for Successful Marketing
Swim through Social Media for Successful MarketingSwim through Social Media for Successful Marketing
Swim through Social Media for Successful Marketing
 
Social Media Marketing
Social Media MarketingSocial Media Marketing
Social Media Marketing
 
Google + Business Identity.3.14
Google + Business Identity.3.14Google + Business Identity.3.14
Google + Business Identity.3.14
 
Twitter Training for Promo & Apparel Markets
Twitter Training for Promo & Apparel Markets Twitter Training for Promo & Apparel Markets
Twitter Training for Promo & Apparel Markets
 
I Crossing Connected Brands Primer
I Crossing Connected Brands PrimerI Crossing Connected Brands Primer
I Crossing Connected Brands Primer
 
Social networking for walsall business forum
Social networking for walsall business forumSocial networking for walsall business forum
Social networking for walsall business forum
 
Your 5 point social media strategy
Your 5 point social media strategyYour 5 point social media strategy
Your 5 point social media strategy
 
Spiders Watch Technologies - Social Media Tips For Brand
Spiders Watch Technologies - Social Media Tips For BrandSpiders Watch Technologies - Social Media Tips For Brand
Spiders Watch Technologies - Social Media Tips For Brand
 

Similar to Bibliografía Marketing Digital

2011_BE_Social
2011_BE_Social2011_BE_Social
2011_BE_Social
mguckin
 
Social Media Marketing
Social Media MarketingSocial Media Marketing
Social Media Marketing
waffoo
 

Similar to Bibliografía Marketing Digital (20)

Social-Media-Marketing-2021-22-Beginners-Guide-to-earn money.pdf
Social-Media-Marketing-2021-22-Beginners-Guide-to-earn money.pdfSocial-Media-Marketing-2021-22-Beginners-Guide-to-earn money.pdf
Social-Media-Marketing-2021-22-Beginners-Guide-to-earn money.pdf
 
Executive forum presentation final 2
Executive forum presentation final 2Executive forum presentation final 2
Executive forum presentation final 2
 
ABS Capital - We First
ABS Capital - We FirstABS Capital - We First
ABS Capital - We First
 
Customer Interaction Through Social Media - Marketing Magazine Customer Exper...
Customer Interaction Through Social Media - Marketing Magazine Customer Exper...Customer Interaction Through Social Media - Marketing Magazine Customer Exper...
Customer Interaction Through Social Media - Marketing Magazine Customer Exper...
 
Bad Penny Factory Tour - Barbados
Bad Penny Factory Tour - BarbadosBad Penny Factory Tour - Barbados
Bad Penny Factory Tour - Barbados
 
Social Media PPT presentation #mdbrand
Social Media PPT presentation #mdbrandSocial Media PPT presentation #mdbrand
Social Media PPT presentation #mdbrand
 
2011_BE_Social
2011_BE_Social2011_BE_Social
2011_BE_Social
 
Social Media Marketing
Social Media MarketingSocial Media Marketing
Social Media Marketing
 
Learn how to make money online social media marketing platforms for business
Learn how to make money online social media marketing platforms for businessLearn how to make money online social media marketing platforms for business
Learn how to make money online social media marketing platforms for business
 
New Microsoft Word Document lahopre(5).docx
New Microsoft Word Document  lahopre(5).docxNew Microsoft Word Document  lahopre(5).docx
New Microsoft Word Document lahopre(5).docx
 
Social media marketing presentation at #fusionmex by Olivier Blanchard - @the...
Social media marketing presentation at #fusionmex by Olivier Blanchard - @the...Social media marketing presentation at #fusionmex by Olivier Blanchard - @the...
Social media marketing presentation at #fusionmex by Olivier Blanchard - @the...
 
How to Grow Your Small Business Using Social Media
How to Grow Your Small Business Using Social MediaHow to Grow Your Small Business Using Social Media
How to Grow Your Small Business Using Social Media
 
Small Steps for Creating Big Results with Social Media
Small Steps for Creating Big Results with Social MediaSmall Steps for Creating Big Results with Social Media
Small Steps for Creating Big Results with Social Media
 
Social media
Social mediaSocial media
Social media
 
The fundamentals of digital marketing: workshop
The fundamentals of digital marketing: workshopThe fundamentals of digital marketing: workshop
The fundamentals of digital marketing: workshop
 
Social media Marketing.pdf
Social media Marketing.pdfSocial media Marketing.pdf
Social media Marketing.pdf
 
7 REASONS YOUR BUSINESS NEEDS STRONG SOCIAL MEDIA PRESENCE
7 REASONS YOUR BUSINESS NEEDS STRONG SOCIAL MEDIA PRESENCE7 REASONS YOUR BUSINESS NEEDS STRONG SOCIAL MEDIA PRESENCE
7 REASONS YOUR BUSINESS NEEDS STRONG SOCIAL MEDIA PRESENCE
 
Social Media Marketing
Social Media MarketingSocial Media Marketing
Social Media Marketing
 
Kushmita sharma
Kushmita sharmaKushmita sharma
Kushmita sharma
 
Marketing Makeover For Nonprofits
Marketing Makeover For NonprofitsMarketing Makeover For Nonprofits
Marketing Makeover For Nonprofits
 

Recently uploaded

Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan Cytotec
Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan CytotecJual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan Cytotec
Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan Cytotec
ZurliaSoop
 
obat aborsi bandung wa 081336238223 jual obat aborsi cytotec asli di bandung9...
obat aborsi bandung wa 081336238223 jual obat aborsi cytotec asli di bandung9...obat aborsi bandung wa 081336238223 jual obat aborsi cytotec asli di bandung9...
obat aborsi bandung wa 081336238223 jual obat aborsi cytotec asli di bandung9...
yulianti213969
 

Recently uploaded (20)

HomeRoots Pitch Deck | Investor Insights | April 2024
HomeRoots Pitch Deck | Investor Insights | April 2024HomeRoots Pitch Deck | Investor Insights | April 2024
HomeRoots Pitch Deck | Investor Insights | April 2024
 
Falcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investorsFalcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investors
 
Puri CALL GIRL ❤️8084732287❤️ CALL GIRLS IN ESCORT SERVICE WE ARW PROVIDING
Puri CALL GIRL ❤️8084732287❤️ CALL GIRLS IN ESCORT SERVICE WE ARW PROVIDINGPuri CALL GIRL ❤️8084732287❤️ CALL GIRLS IN ESCORT SERVICE WE ARW PROVIDING
Puri CALL GIRL ❤️8084732287❤️ CALL GIRLS IN ESCORT SERVICE WE ARW PROVIDING
 
Berhampur CALL GIRL❤7091819311❤CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur CALL GIRL❤7091819311❤CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDINGBerhampur CALL GIRL❤7091819311❤CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur CALL GIRL❤7091819311❤CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
 
Nashik Call Girl Just Call 7091819311 Top Class Call Girl Service Available
Nashik Call Girl Just Call 7091819311 Top Class Call Girl Service AvailableNashik Call Girl Just Call 7091819311 Top Class Call Girl Service Available
Nashik Call Girl Just Call 7091819311 Top Class Call Girl Service Available
 
KOTA 💋 Call Girl 9827461493 Call Girls in Escort service book now
KOTA 💋 Call Girl 9827461493 Call Girls in  Escort service book nowKOTA 💋 Call Girl 9827461493 Call Girls in  Escort service book now
KOTA 💋 Call Girl 9827461493 Call Girls in Escort service book now
 
GUWAHATI 💋 Call Girl 9827461493 Call Girls in Escort service book now
GUWAHATI 💋 Call Girl 9827461493 Call Girls in  Escort service book nowGUWAHATI 💋 Call Girl 9827461493 Call Girls in  Escort service book now
GUWAHATI 💋 Call Girl 9827461493 Call Girls in Escort service book now
 
Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...
Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...
Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...
 
PARK STREET 💋 Call Girl 9827461493 Call Girls in Escort service book now
PARK STREET 💋 Call Girl 9827461493 Call Girls in  Escort service book nowPARK STREET 💋 Call Girl 9827461493 Call Girls in  Escort service book now
PARK STREET 💋 Call Girl 9827461493 Call Girls in Escort service book now
 
Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan Cytotec
Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan CytotecJual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan Cytotec
Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan Cytotec
 
Getting Real with AI - Columbus DAW - May 2024 - Nick Woo from AlignAI
Getting Real with AI - Columbus DAW - May 2024 - Nick Woo from AlignAIGetting Real with AI - Columbus DAW - May 2024 - Nick Woo from AlignAI
Getting Real with AI - Columbus DAW - May 2024 - Nick Woo from AlignAI
 
Pre Engineered Building Manufacturers Hyderabad.pptx
Pre Engineered  Building Manufacturers Hyderabad.pptxPre Engineered  Building Manufacturers Hyderabad.pptx
Pre Engineered Building Manufacturers Hyderabad.pptx
 
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)Lundin Gold - Q1 2024 Conference Call Presentation (Revised)
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)
 
Horngren’s Cost Accounting A Managerial Emphasis, Canadian 9th edition soluti...
Horngren’s Cost Accounting A Managerial Emphasis, Canadian 9th edition soluti...Horngren’s Cost Accounting A Managerial Emphasis, Canadian 9th edition soluti...
Horngren’s Cost Accounting A Managerial Emphasis, Canadian 9th edition soluti...
 
Cuttack Call Girl Just Call 8084732287 Top Class Call Girl Service Available
Cuttack Call Girl Just Call 8084732287 Top Class Call Girl Service AvailableCuttack Call Girl Just Call 8084732287 Top Class Call Girl Service Available
Cuttack Call Girl Just Call 8084732287 Top Class Call Girl Service Available
 
Uneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration PresentationUneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration Presentation
 
Buy gmail accounts.pdf buy Old Gmail Accounts
Buy gmail accounts.pdf buy Old Gmail AccountsBuy gmail accounts.pdf buy Old Gmail Accounts
Buy gmail accounts.pdf buy Old Gmail Accounts
 
obat aborsi bandung wa 081336238223 jual obat aborsi cytotec asli di bandung9...
obat aborsi bandung wa 081336238223 jual obat aborsi cytotec asli di bandung9...obat aborsi bandung wa 081336238223 jual obat aborsi cytotec asli di bandung9...
obat aborsi bandung wa 081336238223 jual obat aborsi cytotec asli di bandung9...
 
WheelTug Short Pitch Deck 2024 | Byond Insights
WheelTug Short Pitch Deck 2024 | Byond InsightsWheelTug Short Pitch Deck 2024 | Byond Insights
WheelTug Short Pitch Deck 2024 | Byond Insights
 
Chennai Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Av...
Chennai Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Av...Chennai Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Av...
Chennai Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Av...
 

Bibliografía Marketing Digital

  • 3. SOCIAL MEDIA IN CONTEXT Enchantment: The Art of Changing Hearts, Minds, and Actions by Guy Kawasaki The Thank You Economy by Gary Vaynerchuk The NOW Revolution: 7 Shifts to Make Your Business Faster, Smarter and More Social by Jay Baer and Amber Naslund The End of Business As Usual: Rewire the Way You Work to Succeed in the Consumer Revolution by Brian Solis
  • 4. SOCIAL MEDIA IN CONTEXT The New Rules of Marketing & PR: How to Use Social Media, Online Video, Mobile Applications, Blogs, News Releases, and Viral Marketing to Reach Buyers Directly By David Meerman Scott Youtility: Why Smart Marketing Is about Help Not Hype By Jay Baer Engage!: The Complete Guide for Brands and Businesses to Build, Cultivate, and Measure Success in the New Web By Brian Solis 500 Social Media Marketing Tips: Essential Advice, Hints and Strategy for Business: Facebook, Twitter, Pinter est, Google+, YouTube, In stagram, LinkedIn, and More! By Andrew Macarthy
  • 5. SOCIAL MARKETING Likeable Social Media: How to Delight Your Customers, Create an Irresistible Brand, and Be Generally Amazing on Facebook (And Other Social Networks) by Dave Kerpen No Bullshit Social Media: The All-Business, No-Hype Guide to Social Media Marketing by Jason Falls and Erik Deckers The New Relationship Marketing: How to Build a Large, Loyal, Profitable Network Using the Social Web by Mari Smith Social BOOM!: How to Master Business Social Media to Brand Yourself by Jeffrey Gitomer
  • 6. SOCIAL MARKETING Marketing 3.0: From Products to Customers to the Human Spirit By Philip Kotler Understanding Digital Marketing: Marketing Strategies for Engaging the Digital Generation By Damian Ryan & Calvin Jones The Art of Social Media Listening: How to Use Social Media Listening to Build and Manage Your Facebook, Twitter and Pinterest Pages By Jennifer Finke Inbound Marketing: Get Found Using Google, Social Media, and Blogs (New Rules Social Media Series) By Brian Halligan & Dharmesh Shah
  • 7. CONTENT MARKETING Get Content Get Customers: Turn Prospects into Buyers with Content Marketing By Joe Pulizzi and Newt Barret Content Marketing: Think Like a Publisher - How to Use Content to Market Online and in Social Media (Que Biz-Tech) By Rebeca Lieb Managing Content Marketing: The Real- World Guide to Creating Passionate Customers to Your Brand by Robert Rose and Joe Pulizzi Accelerate!: Move Your Business Forward Through the Convergence of Search, Social & Content Marketing by Arnie Kuenn
  • 8. The Executive’s Guide to Enterprise Social Media Strategy: How Social Networks Are Radically Transforming Your Business by Mike Barlow and David B. Thomas Smart Business, Social Business: a Playbook for Social Media in your Organization by Michael Brito The Social Organization: How to Use Social Media to Tap the Collective Genius of Your Customers and Employees by Anthony J. Bradley The Social Media Management Handbook: Everything You Need to Know to Get Social Media Working in your Business by Nick Smith, Robert Wollan with Catherine Zhou SOCIAL MEDIA FOR MANAGEMENT
  • 9. FIDELIZACIÓN Customer Loyalty: How to Earn It, How to Keep It By Jill Griffin Measuring Customer Satisfaction and Loyalty, Third Edition: Survey Design, Use, and Statistical Analysis Methods By Bob E Hayes Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System By Michael D. Johnson Improving Your Measurement of Customer Satisfaction: A Guide to Creating, Conducting, Analyzin g, and Reporting Customer Satisfaction Measurement Programs By Terry G. Vavra
  • 10. SOCIAL B2B, CRM, METRICAS Social Marketing to the Business Customer: Listen to Your B2B Market, Generate Major Account Leads, and Build Client Relationships by Paul Gillin and Eric Schwartzman The Social Customer: How Brands Can Use Social CRM to Acquire, Monetize, and Retain Fans, Friends, and Followers by Adam Metz Social Media ROI: Managing and Measuring Social Media Efforts in Your Organization by Olivier Blanchard Measure What Matters: Online Tools for Understanding Customers, Social Media, Engagement, and Key Relationships by Katie Delahaye Paine
  • 11. ¡Gracias! 11 Lic. Ivan Aliendre Gallardo @IvanAliendre ar.linkedin.com/in/ivanaliendre/ ialiendre@gmail.com pinterest.com/ivanaliendre