Intergen Smarts 16 (2008)

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conferences brimming with new ideas and information to share with their
colleagues. We charge each of them with a duty to present their findings and
experiences to the wider group at Intergen on their return. There will also be
some Twilights in the near future based on content from these conferences.
We also took the opportunity to showcase some product developments we have
undertaken recently. The first is TextGlow, which you can read about on page
5. The other is a component from our investment in www.actionthis.com that
ensures New Zealand and Australian websites are super fast to access from
overseas by reducing the number of “requests” for a browser to open a webpage.
Learn more about the Runtime Page Optimizer and sign up for the beta at
http://www.actionthis.com/rpo.
As with many companies, we are in the process
of completing our 2007/08 financial year
and putting in place the plans for the next
year. We have again experienced strong
growth in demand for our services, and
with staff levels now approaching 200 we
are making some minor organisational
structure changes to better meet your needs,
and our recent customer survey was a great help in identifying what is important
to you. We look forward to continuing to add value in our engagements with
your organisation.
We look forward to working with you in 2008.
It was really great to attend the awards dinner for the
JRA/Unlimited Best Places to Work recently. We were lucky
enough to be a finalist again in 2007. On entering the
awards the staff complete a comprehensive online survey.
The results provide valuable information to help us to
identify areas where we are doing well and areas that
need improvement.
It is comforting to see that, while we have been growing,
our consistent focus on staff has enabled us to retain
our great culture and remain one of the Best Places
to Work. We have taken on board the feedback from
our 2007 survey and are working towards further success
in the 2008 awards. And on that note, we are also
finalists in the Dominion Post Gold Awards, which
celebrate local success stories.
In keeping with our commitment to ongoing learning and development, so far
this year we have sent seven Intergen staff to the USA to attend Microsoft
conferences. These conferences are a great way for staff working in key areas to
get a large dump of knowledge in a short period of time. They return from the
INTERGENITE NEWS >>
I S S U E S I X T E E N>> T H E I N T E L L I G E N T B U S I N E S S M A G A Z I N E
UX DESIGN >>
NEW TECHNOLOGY >>
STRATEGY & INNOVATION
CASE STUDIES >>
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8tony.stewart@intergen.co.nz
< Copyright 2008 Intergen Limited. All rights reserved. No part of this publication may be reproduced without permission of Intergen Limited >
TEXTGLOW >>
>>
STAFF NEWS >>
The sky is the limit
Intergen a best place to work
Intergen was placed sixth in the
2007 JRA/Unlimited Best Places to
Work survey, Intergen’s first time in
the medium to large category. Visit
www.jra.co.nz/bestplacestowork
for more information.
Intergen’s Christchurch Office

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>> INTERGENITE:
< S M A R T S - T H E I N T E L L I G E N T B U S I N E S S M A G A Z I N E . I S S U E S I X T E E N >>> I N T E R G E N I T E N E W S
Debbie Gillam
What do you do?
I am the Auckland Test Lead. I am
responsible for QA in Auckland and am
currently in the process of setting up
Auckland’s first QA team.
How do you make a difference?
I have been with Intergen since the end
of November last year. In that time I have
set up QA in Auckland, working on both
development complete projects and on
projects with developers who are utilising
agile software development techniques.
What do you love about your job?
I love making a difference from both a
QA and business perspective. Working
with a great team makes it a pleasure to
come to work each morning.
A bit about yourself…
I arrived from Kent in the UK 11 years
ago, bringing with me two cats, one dog
and my purebred Arab endurance horse,
and have never looked back. I am currently
studying for a Masters of Management
at Auckland University Business School,
with one last paper to complete this year.
In my spare time I like to watch the All
Blacks, have dinner with friends, go to the
cinema and shows, listen to music, walk,
ride, read and write the occasional book
review for the NZ Journal of Applied
Business Research.
Where to start?
Intergenites at the
Recovery Tent at Webstock
So far 2008 has been a busy one, and judging
from the state of the Intergen intranet (SharePoint,
of course), that’s not about to change!
It’s hard to keep track of what has been happening, with Intergenites at events
around the globe, 10 new grads on board from this year’s graduate intake and
many other new starters besides. Not to mention the daily goings-on in each
of Intergen’s bustling six offices.
Here’s a quick run down of some of our news since the last installment.
In recent months we’ve been
announced finalists in the 2007
Unlimited/JRA Best Places to
Work awards and received a silver
award with Meridian for the data
management tool ‘Business Online’
in the Marketing Association
Direct and Interactive Marketing
Nexus Award.
We’ve created TextGlow – an exciting and user-friendly web application
that allows users to view Office Open XML documents through a web
browser, right there on the web without installing any other software.
TextGlow recently launched around the world to great acclaim (see
page 5 for more details).
We’ve sponsored and attended Webstock, a sell-out
web biennial conference held in Wellington (see
opposite page for Eamon’s highlights), attended the
Microsoft MIX08 event in Las Vegas, the Microsoft Office
Development conference in San Jose and the SharePoint
conference in Seattle.
And in amongst all this, our Director of Strategy and
Innovation, Chris Auld, has toured the country as part
of the Microsoft Regional Directors’ Summer Road
Trip, waxing lyrical about what’s new and cool with
Windows Server, SQL Server and Visual Studio.We’ve
been in cahoots with the NZI Sevens for several
years now, and have sponsored this popular event by creating a suitably vibrant
website for them – and have, of course, supported them in great voice on the
sideline in yellow attire each year (see page 7 for more on this). And the
Wellington harbour has been awash with yellow in recent months as the
Intergen Yellow Raptors dragonboating team has taken to the water with a
vengeance, making the national dragonboating finals.
And that’s just the tip of the iceberg…
As you probably know, we’ve experienced huge growth in the past few years,
and there is change afoot within Intergen, with some structural changes
happening to reflect and accommodate this growth and best meet your needs.
Stay tuned for more on this in the next issue of SMARTS mid-year. The results
are in on the recent customer survey. Many thanks to those of you who took
part in this; your comments have been invaluable.
Don’t forget to check out our website for the 2008 Twilights schedule – we’d
love to see you there. And for more on what we’ve been up to and what we’ve
been talking about, there’s the Intergen blog: www.intergen.co.nz/blog
Best Places to Work Awards Evening
Peter Morville talks to Wellington staff about Ambient Findability
>>2
The Intergen Yellow Raptors
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>> U X D E S I G N >>3
FULL ARTICLE: www.intergen.co.nz/blog
< S M A R T S - T H E I N T E L L I G E N T B U S I N E S S M A G A Z I N E . I S S U E S I X T E E N >
Eamon O’Rourke is Intergen’s Creative Director : eamono@intergen.co.nz
WEBSTOCK 08 REVIEW!
Getting Unstuck.
Expectation was running very high. It was always going to
be a tough act to follow, with the inaugural 2006 Webstock
(www.webstock.org.nz) meeting with rapturous acclaim. So
what do you do to cap that? Answer: you come back bigger
and brighter than ever! Once again, the organisers outdid
themselves with a festival of the senses for geeks and
creatives alike.
From two days of web standards conjecture, opinion
and contention, my standout experiences for
08 were:
Kelly Goto – Getting Unstuck. Moving from Web
1.0 to 2.0:
I don’t know that I really appreciated the significance
of this until Webstock was over. Looking back at the
sessions I managed to attend, I wonder if, with a
bit more emphasis, getting unstuck could in fact
have been the theme for the whole event?
A simple message, well delivered in Kelly’s
inimitable style. Through analogy she challenged
us all as delegates and web practitioners to become
champions for change. A welcome and timely reminder
that as our industry matures we must be careful not to
rest on our laurels, but continue to innovate and deliver
value to both our clients and the end user.
Peter Morville – Ambient Findability
and the Future of Search:
Peter was Intergen’s sponsored speaker this year (at our request), so we had the
privilege of some bonus time with him. Peter ran an in-house workshop for our
Wellington staff and then I got to take the “Father of Information Architecture”
out for dinner. I’m a bit of a fan of his books and judging by our sell-out book
signing at the Intergen Recovery Tent, it seems I’m not alone. Peter gave us
some great food for thought and will remain an influence over our User
Centred Design practice.
Luke Wroblewski – Web page hierarchy:
An unexpected treat. So you’re thinking this sounds a bit
“Design101”, and you would be right, but that was
precisely the point. Hierarchical design and its
importance is something all designers take for granted
and consequently all struggle to defend when clients
inevitably challenge it. Great stuff and I really feel
challenged to build a better story around this, in
particular, to help my customers understand this
fundamental visual issue and the impact it has
on user experience.
Amy Hoy – Usability for Evil:
As someone with an advertising background, I’ve long
felt a solitary voice on the matter of applying traditional
consumer behaviour manipulation principles to web strategy
and development. Amy did a fine job of combining
traditional doctrine with modern context to build a compelling
argument for the manipulative powers of well conceived user
experience design. A colourful speaker, Amy pulls no punches
and had the audience rolling in the aisles. All laughter aside,
I came away in no doubt that this is a portent of the future
and, in fact, dissertations like the Eisenberg brothers’ call to
action are only the beginning in this rapidly growing area.
Scott Berkun – The Myths of innovation:
Scott’s website bills him as a “kick ass public speaker”, and being
a cynical Kiwi with little inclination to self-promotion, I’d have to
admit I went into this session somewhat skeptical about his credibility.
Great author ‘n all, but how would that translate on the big stage? I’m
pleased to report that Scott really is a kick
ass public speaker. In fact, he went a long
way to proving that delivery is everything.
Damian Conway – Web 2.0dium:
Scott Berkun may well be a kick ass public
speaker, but he could still seriously learn a
thing or two from Mr Conway. Damian is in
another league. An academic and prolific
columnist who has hit the speaking circuit,
this guy takes onstage intellect, wit and
delivery to a whole new level. His delivery of
a satirical analysis of web usability from the
perspective of a real user was superb. And if
there were an award for the most gratuitous
use of PowerPoint by one speaker, he should
also get that accolade. How he made a 400+
slide deck slip past without seeming torturous
is truly to be respected.
With three streams at times all offering
delectable choices, the biggest frustration
was the challenge of which sessions to attend.
Once the recordings are up on the site
(www.webstock.org.nz) I can fill in the gaps,
but it’s never the same as being there…
Can’t wait for Webstock 2010. It won’t
come soon enough.
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>> INTERGENITE:
Nikolai L’Estrange
What do you do?
I am a Microsoft Dynamics NAV Solution
Consultant in Wellington, providing
expertise for any Wellington-based
NAV projects.
With over six years’ experience with
Microsoft Dynamics NAV, I provide
Wellington with a strong base to support
new or ongoing NAV projects. I have also
been involved in a number of internal
process reviews in this area and hope to
bring some fresh new ideas to the way
we work.
I love to solve problems that actually make
a difference to a client’s day to day work.
Dynamics NAV is a product that clients will
use for up to 90% of their daily work, and
therefore it is key to make the processes fit
the user.
I am a Wellingtonian, born and bred. I
completed Psychology and Philosophy
degrees and then a Diploma of Business
Computing. I worked for Ernst and Young,
and in 2003 I moved to London, where I
worked and travelled Europe until August
last year. I’m happy to be back in Wellington
and am looking forward to putting down
some roots in my home town.
< S M A R T S - T H E I N T E L L I G E N T B U S I N E S S M A G A Z I N E . I S S U E S I X T E E N >>> N E W T E C H N O L O G Y>>4
Microsoft Dynamics CRM4
Intergen has a vision for Microsoft Dynamics CRM4 as a platform for the development
line of business applications. CRM4 will help us deliver through much improved
programming interfaces and the including of Windows Workflow Foundation.
While the term is nominally Customer Relationship Management, here at Intergen
we’ve deployed CRM across a much broader range of scenarios. For example, we
recently deployed CRM to manage the charity registration process for the Charities
Commission.
CRM4 has been specifically optimised for hosted scenarios. We think that the power
of this web-available application, coupled with our high availability data centre,
presents customers with the opportunity to improve or replace ageing business
applications.
Windows Server 2008
This is the latest incarnation in the Microsoft range of server operating systems.
Within Intergen we have moved quickly to move a number of our core servers to
this new platform. We expect to see a significant uptake of Windows Server 2008,
both in our Wellington-based data centre and amongst our clients.
Virtualisation using Windows Hyper-V will allow server consolidation in a much lower
cost path to the sort of higher availability deployments that our very large clients utilise.
Windows Server 2008 is the most secure Microsoft platform yet. It borrows
extensively from the hard work that Microsoft has put in around security in the
last five years.
The Intergen Technical Services team will be happy to talk to you about migration
strategiesforyourexistinginfrastructureandwe expectthatmovingforwardthemajority
of our new developments will be deployed on this fantastic new operating system.
EPiServer CMS 5
At first glance, the latest version of EPiServer CMS may not appear to offer much
that is new. The intuitive, user friendly interface is still there. And the most prominent
new feature that editors will notice may be the extended workflow functionality.
Besides adding several new standard publishing workflows, EPiServer CMS 5 brings
a new customisable workflow system that can easily be tailored to meet any
specific customer requirements.
Other new features in EPiServer CMS 5 include improved link management, file
system access through Windows Explorer (or any WebDAV client) and an updated,
faster and cross compatible web interface.
But the biggest changes from EPiServer 4 can’t be seen on the surface. EPiServer
CMS 5 has an upgraded back end that uses rich platform technologies from
Microsoft, such as Windows Workflow Foundation and Windows Communication
Foundation. Several enhancements have been made to ensure that it’s even faster,
easier and more pleasant to develop web solutions with EPiServer.
Intergen Perth has just completed the Southern Hemisphere’s first EPiServer CMS
5 implementation – www.beyondtheplan.com.au – with great results.
.NET 3.5
Released in late 2007, the .NET framework adds several key features that we’re
already taking advantage of here at Intergen. The biggest thing for our developers
is the new Language Integrated Query. This provides a mapping between the
database and programming code - effectively allowing us to query the database
directly from our C# or Visual Basic code. Another thing we’re all really excited
about is the fact that Microsoft has made the source code to the .NET framework
available. They’ve integrated it with Visual Studio, their development tool, so
we can literally step into the base class libraries provided by Microsoft.
In with the new – the latest technologies in 2008
“It is the framework which changes with each new
technology and not just the picture within the
frame.” Marshall McLuhan
A quarter of the way in and already 2008 has been a big year for new, bigger,
better technologies. The framework is constantly changing, and with it the
picture. Here are some of the latest technologies we’ve got our hands on.
With them we can enhance the picture in the frame.

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< S M A R T S - T H E I N T E L L I G E N T B U S I N E S S M A G A Z I N E . I S S U E S I X T E E N > >>5
James Newton-King , creator of TextGlow
At Intergen we are always looking forward to see
how we can use new technology to help customers.
In today’s increasingly virtual world it is
becoming more and more important that
companies have the ability to share documents
across multiple platforms.
With the incredible growth of Office documents
being shared on SharePoint and other
websites, one pain point we identified
is the process of having to download
and open the file locally to view
its contents.
Using the new Office Open
file formats (which open the
door to reading, writing and
modifying all types of
documents) and Microsoft’s
new Silverlight platform for
creating rich applications on
the web, we saw an
opportunity to solve this
problem, not just
for our customers, but for all and sundry. And that’s where TextGlow comes in.
TextGlow allows you to quickly view a Word document on a web page without
having Word installed on the local computer, without having to download any
files or open any slow applications. You can preview documents with ease as you
browse the website.
“We’re really excited about the huge potential that TextGlow offers. And we believe
applications of this type are just the beginning… We can’t wait to see what other
great opportunities these technologies will bring!” James Newton-King
jamesn@intergen.co.nz
“Microsoft is delighted to see independent
software vendors such as Intergen taking
full advantage of Open XML. TextGlow is a
great example of how customers can use the
rich functionality Open XML offers irrespective
of platform or the productivity application
on their desktop.” Jean Paoli, General
Manager for Interoperability and XML
Architecture, Microsoft Corporation
A world first – developed right here in NZ by us!
TextGlow has received great attention following
its international launch in early March, and helps
pave the way for the future of online collaboration
and documentation.
Silverlight 2.0 + OOXML = TextGlow
>> T E X T G L O W

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>> INTERGENITE:
< S M A R T S - T H E I N T E L L I G E N T B U S I N E S S M A G A Z I N E . I S S U E S I X T E E N >>> S T R A T E G Y A N D I N N O V A T I O N>>6
Chandima Kulathilake
What do you do?
I am a Enterprise Solutions Architect
specialising in Microsoft SharePoint
products and technologies and I provide
a mix of both business and technical
consulting for Collaboration, Knowledge
Management, Search and Enterprise
Content Management solutions using
SharePoint technologies.
By providing solutions that are relevant,
practical and best of breed. I also help
organise and coordinate the local
SharePoint user groups every month and
share my knowledge in the SharePoint
community.
The challenges of learning new
technologies and coming up with
solutions that are achievable, and
having fun while doing it.
Understanding customer
requirements and
providing solutions to
achieve business
outcomes using
technology.
Before joining Intergen
I worked at Fronde
Systems/Synergy for six
years, then Provoke
Solutions for over a
year. I enjoy spending
time with my partner
Nas, and in my spare
time I like to go
mountain biking and
on the occasional run.
And a little bit about what we’ve been doing with it
In the past year we’ve witnessed a huge uptake of SharePoint in its many
manifestations, and the number of MOSS deployments are ever increasing. We’re
finding that MOSS is a hot topic with many of our customers, and on a number
of to do lists. And now that we’ve got significant experience with this relatively
new technology – and staff constantly upskilling on the latest and
greatest – we’re also finding that the reach and relevance of MOSS
is far greater than we initially thought.
Watch out for the next issue of SMARTS, where we’ll have a run
down from staff on the recent SharePoint conference in Seattle.
Chan Kulathilake, the newest member of Intergen’s Business
Analysis and Consulting team, gives us an update.
Tell us about a couple of recent MOSS highlights.
MOSS has had tremendous growth over the last year,
both locally and internationally. Microsoft and
independent industry analysts such as Gartner and
Forrester have named SharePoint as one of the strategic
products CIOs should view as a true business enabling
platform. The recent work we have done for TEC and
a number of our other key clients is testament to
this.
What are some key hot points/areas of interest
for clients regarding SharePoint?
There is a tremendous amount of interest in adopting
SharePoint as a platform for business enablement.
This is driven by its key capabilities of delivering
value by enabling business application
deployments. Enterprise Intranets and Enterprise
The rise and rise of Microsoft Office
SharePoint Server (MOSS) …
Search capabilities are also hot points in most organisations deploying MOSS.
One major focus in the current New Zealand market is providing training for
MOSS deployments. This comes in light of the fact that there is great demand
for SharePoint expertise across development and integration.
What great new uses will you be putting MOSS to this year?
We have a few large scale MOSS deployments underway that use its collaboration
and search and social networking capabilities within organisations. MOSS is also
one of the chosen technologies that will provide a strategic architecture platform
for a number of local government organisations in meeting documents and
records management requirements. So I think this year we will see tremendous
growth in the use of MOSS as a business enabling platform.
The top 10 benefits of MOSS
1. Provides a simple, familiar and consistent user experience
2. Boosts employee productivity by simplifying everyday business activities
3. Helps meet regulatory requirements through comprehensive control over content
4. Effectively manages and repurposes content to gain increased business value
5. Simplifies organisation-wide access to both structured and unstructured information
across disparate systems
6. Connects people with information and expertise
7. Accelerates shared business processes across organisational boundaries
8. Shares business data without divulging sensitive information
9. Enables people to make better informed decisions by presenting business-critical
information in one central location
10. Provides a single, integrated platform to manage intranet, extranet and internet
applications across the enterprise
To find out more about how your organisation can leverage the many benefits of
MOSS, email chandimak@intergen.co.nz
Chandima Kulathilake

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>>7
As an EPiServer premium partner and New Zealand’s
sole provider of this Scandinavian CMS solution,
Intergen found itself with a pleasant dilemma.
Due to EPiServer’s popularity in the New Zealand
market, Intergen needed more EPiServer specialists
to keep up with demand.
But what do you do when you already employ
New Zealand’s only EPiServer gurus? Answer:
you recruit on the other side of the world and
cross your fingers you’ll find candidates who
are willing to relocate.
And so an overseas recruitment campaign
was born, with ads in Swedish and English.
Before long, two stand-out contenders emerged,
and not long after that, Henrik Nystrom and
Magnus Osterhult joined the Wellington office,
fresh from CMS roles in Sweden.
Swedes down under
Henrik and Magnus have fitted in to Intergen
seamlessly, and were put straight to work on
EPiServer projects. A couple of months in and
they haven’t looked back.
When they manage to find time, they are
both enjoying the New Zealand lifestyle, and
both see a number of similarities between
Swedish and New Zealand culture, as well as
a several differences – including the prevailing
love of rugby and New Zealanders’ penchant
for extreme sports – and they are both
looking forward to seeing the sights
when friends and family join them
from Sweden.
If you’d like to hear more about
EPiServer (or Sweden), you can
reach Henrik and Magnus at
henrickn@intergen.co.nz and
magnuso@intergen.co.nz
Henrik Nystrom and
Magnus Osterhult
Intergen comes to the party
for the NZI Sevens
>> S T A F F N E W S < S M A R T S - T H E I N T E L L I G E N T B U S I N E S S M A G A Z I N E . I S S U E S I X T E E N >
Every year the NZI Sevens is the country’s biggest rugby entertainment event, and
undisputedly the biggest dress up party on the Wellington calendar. “The fans are
the heroes,” says NZI Sevens General Manager, Steve Walters, and the web is the
crux of it all, raising awareness, generating hype and capturing the excitement,
build up and party atmosphere that defines the IRB Sevens World Series.
For three years, Intergen has come to the party – quite literally – and designed the
site in support of the local event. For the past three years Wellington Rugby and
Positively Wellington look to Intergen to up the ante and ‘bring the party to the
web’. Steve Walters says: “We want to constantly extend our interaction with fans
so we need to be fresh and innovative all the time. Intergen steps up to the challenge
each year – they’re willing to give it their best shot each time, coming up with
creative elements that add a new dimension to the site, so fans see and experience
something new.”
Recent elements on the site include a countdown clock and a click and drag album
of party shots capturing fans in all their glory, from nurses to priests to the infamous
Borat look-alikes.
The fans like what they see, with site traffic hitting new records each year.
And Intergen really gets into the spirit of the Sevens – not just in creating the
website – with a giant group of yellow supporters attending each year.

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+64 09 966 3070
+64 04 472 2021
+64 03 964 0017
+64 03 479 4099
+61 02 9969 0088
+61 0434 122 880
FIND OUT MORE ABOUT INTERGEN:
Auckland:
Wellington:
Christchurch:
Dunedin
Sydney:
Perth:
info@intergen.co.nz
www.intergen.co.nz
www.intergen.com.au
Maritime New Zealand (MNZ) has a far reaching responsibility to ensure that the
maritime environment is safe and serves a wide range of customers ranging from large
bulk carriers to recreational craft, yachties, adventure tourism operators and more.
The scope of customer interactions is vast, and MNZ needed a system to cope with
this. Deciding to part with its 10 year-old legacy systems and make a strategic
investment in the organisation’s IT landscape, MNZ chose Intergen to work with
them on the appropriately named “Poseidon programme”.
A core requirement was to put a strong CRM platform in place to provide an
accurate and robust customer database. Microsoft Dynamics CRM was selected
as a package that could provide an immediate platform, with the capability of
delivering broader customer functionality in the future.
As a single consolidated customer database, Microsoft Dynamics CRM has given
MNZ the advantage of analysing and interrogating information in a much more
dynamic manner. As such, it supports a vast array of MNZ’s business contact points,
including, for example, the registration of ships, seafaring qualifications, vessel
management, ships inspections and search and rescue.
Hundreds of customer interactions occur on a daily basis, and timely and accurate
data is essential. With Microsoft CRM now in place, it will be a launching point
to assist MNZ in undertaking more predictive business analysis in the future.
Loyalty NZ was constrained by an
existing legacy accounting application
that was not robust or scalable, was
prohibitive to maintain and delivered
little reporting functionality. Desiring a
multi-dimensional view of their financial
processes and more dynamic reporting
tools, Loyalty NZ went to the market
and selected Microsoft Dynamics NAV.
Loyalty NZ Finance Manager, Stephen
Bayley, says: “Intergen stood out as a
Microsoft Gold Certified Partner, and
they were able to demonstrate in-depth
knowledge of Microsoft Dynamics NAV
by showing - OK, here’s how we
understand this customer’s business
environment and here’s how we can add
measurable business value.”
Lloyd O’Keefe, Project Manager for
Intergen, says: “As part of our project
methodology, we first undertook
Microsoft Dynamics NAV makes a
flying start for Loyalty NZ
shadowing exercises to understand their business practices. We then designed
improved business processes that delivered better efficiencies across financial
administrations tasks, provided smarter tools for budget holders to increase their
accountability, and provided more flexible and strategic reporting and data
mining. It was all about improving business performance to increase the level
of service to Loyalty NZ’s business participants.”
Implemented within a 10-week window, Microsoft Dynamics NAV has made a
flying start, bringing a whole magnitude of financial accounting and reporting
tools to the table for Loyalty NZ.
Stephen Bayley comments: “We definitely have a new ability to slice and dice
information in a more strategic manner, and that will give more independence
to business groups to manage their cost centres more effectively. We’ve been able
to tighten up on processing at the front end, and we’ll start to see some real
gains in administrative processing times. We’ve got 100% data capture, quality
reporting and a richer environment to work with. Some wins are immediate, but
the real intention was creating a robust platform that will provide what we need
in the future, by bolting on more capabilities as required. Long-term, we expect
further benefits.”
Maritime New Zealand charts new waters
with Microsoft Dynamics CRM
Loyalty New Zealand Limited manages Fly Buys,
the largest loyalty rewards programme in New
Zealand with over 2.7 million Fly Buys cardholders.
Fly Buys launched in 1996 and now has 80%
penetration in NZ households.
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Intergen Smarts 16 (2008)

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Intergen Smarts 16 (2008)