Intergen's Dynamics Day '11

1. Welcome & Keynote
Simon Bright
Chief Operating Officer Intergen
10 August 2011

2. Welcome and Keynote
Dynamics Day ‘11 sets new records
 245 attendees from New Zealand & Australia
 17 sessions across 3 streams
 3 Client presentations
 Sam Hazeldine - MedRecruit
 Aaron Overington – Spectrum Care
 Grant Wilson & Neville Richardson - Sealord
 35 Intergen people and 10 Microsoft people here to work
with you throughout the day

3. Welcome and Keynote
Theme
 Connect with each other, our team and Microsoft.
 Discover new ways to use Dynamics and discover how
Dynamics forms an integral part of the Microsoft technology
set - the Dynamics solutions no longer sit in isolation
 Extend your thinking and your solutions; get more out of
your Dynamics investment

4. Welcome and Keynote
The day in summary
Stream 1 Stream 2 Stream 3
Dynamics CRM Dynamics NAV Dynamics AX
• Ball Room • Tasman 1 • Tasman 2
(this room)
 All combined stream sessions are in the Ball Room (this
room)
 The 4pm session: Using XRM to Extend CRM - will be in
the Ball Room

5. Welcome and Keynote
Introducing: Experts Lounge
 See the Dynamics solutions in
action
 Drill down into specific features
and capabilities
 Get your questions answered
by Intergen’s on-site experts
 Talk through specific use cases
or ideas you may have
 Experts Lounge is available after
the Keynote and through to the
last session at 5.20pm

6. Welcome and Keynote
Industry Briefings
 Two industry briefings being run
from 4.00pm-4.40pm:
 Executive Retail Briefing
 Led by Rajeepan Raguneethan,
discussing Microsoft’s retail
strategy
(Stream 2 Room)
 Manufacturing and Distribution Rajeepan Raguneethan
Roundtable Discussion Industry Director
 Intergen’s experts will lead an (Retail)
interactive discussion Microsoft
(Stream 3 Room)

7. Welcome and Keynote
Introducing: The Yellow Shop
 Use your Intergen cards to
purchase merchandise from
The Yellow Shop
 Every card can buy something
 Selected cards are loaded with
“megadollars” – purchase a
Windows Phone 7, Xbox Kinect
bundle or an accommodation
package
 The Yellow Shop is located
near the reception area and is
‘open’ throughout the event

8. Welcome and Keynote
Intergen Leadership at Dynamics Day ‘11
 Wayne Forgesson – Director, Marketing & Alliances
 Chris Auld – Chief Technology Officer, Director
 Bruce Smith – General Manager, Sales
 Murray Newman – Chief Financial Officer
 Michael Murphy – Northern Regional Manager
 Emma Barrett – Central Regional Manager
 Tim Mole – Southern Regional Manager
 Cheryl Adams – Dunedin General Manager

9. Welcome and Keynote
Intergen Leadership at Dynamics Day ‘11
 Dynamics Leadership
 James Page – Practice Principal
 Nick Johnson – Dynamics Practice Lead, Northern
 Kirsten Bockett Smith – Dynamics Practice Lead, Central
 Jolann van Dyk – Dynamics Practice Lead, Southern
 Craig Keenan – Dynamics Practice Lead, Australia
 Jaana Krause – Services Lead, Application Support
 Steven Foster [Fozzy] – Product Manager, CRM
 Derek Lamb – Solution Specialist, ERP

10. Welcome and Keynote
Networking Event
 Stay for the networking
function at the end of the day
 Hear from Bernard Hickey,
well known business
commentator
 Share knowledge with other
attendees and catch up with
speakers
Bernard Hickey
Business Commentator

11. Intergen Update
Simon Bright
Chief Operating Officer Intergen
10 August 2011

12. Welcome and Keynote

13. Welcome and Keynote
A snapshot: August 2011
 300 Staff
 7 locations: Auckland, Wellington, Christchurch, Dunedin,
Sydney, Perth and Redmond
 End to end services: strategy, consulting, development,
implementation, cloud computing, hosting and application
support
 A [continued] single focus: to help you achieve your
potential through technology

14. Welcome and Keynote
Our breadth of services:
ENTERPRISE APPLICATIONS
ENTERPRISE SOLUTIONS: Application Development and integration
APPLICATIONS based on the Microsoft .NET Framework and related Server
products and developer tools.
PORTALS, CONTENT AND COLLABORATION
ACCESS: Design and delivery of portal, content management
and collaborative solutions that organise unstructured data,
FOCUSED ON THE PORTALS,
business systems and business intelligence.
DYNAMICS EFFICIENT DELIVERY OF CONTENT,
SOLUTIONS RESULTS COLLABORATION DYNAMICS SOLUTIONS
DETAIL: Focussing on the provision of packaged solutions
including Enterprise Resource Planning (ERP), Customer
Relationship Management (CRM) and related solutions.
CONSULTING & ARCHITECHTURE SERVICES
CONSULTING &
ARCHITECTURE EXPERTISE: Specialised and experienced consultants trained
SERVICES to get the best out of business across a broad range of
industries and disciplines.

15. Welcome and Keynote
What you probably do know…
ON-PREMISES

16. Welcome and Keynote
What you may not know…
ON-PREMISES

17. Welcome and Keynote
What is Office 365?

18. Welcome and Keynote
Focus on our Dynamics Business
 Our clients
 We support 122 clients across Dynamics the ERP and CRM suite
 Opened office in Sydney: Dynamics clients in NSW and QLD
 People
 Team now +70 people across NZ and AU
 Dedicated ‘support’ offering strengthened in NZ and Perth
 Our people continue to be recognised – MVP and v-TSP
 Innovation and forward thinking
 Continued to provide ‘new tech’ services to Microsoft Corp in Redmond
 Dynamics CRM 2011 early adopter
 Participated in the Dynamics AX 2012 TAP (Technology Adoption Program)
 Team Participated in Dynamics AX fast start training in January 2011
 Participating in Dynamics NAV ‘7’ TAP – including feature select sessions in Denmark in October
2010

19. Welcome and Keynote

20. Welcome and Keynote
Microsoft Dynamics: Release Map
 Dynamics CRM 2011
 Released Q1 2011
 On premise and Online
 6 customers already live [Online]
 Dynamics AX 2012
 General Availability 1 August 2011
 First NZ customer view today
 2 Dynamics AX 2012 projects in play
 Dynamics NAV ‘7’
 Due for release Q1 2012
 ‘TAP’ project gearing up
 Cloud deployment option

21. Welcome and Keynote
What does the coming year hold?
 Continued high uptake rates for Dynamics CRM 2011
 Dynamics AX 2012 release will drive tier 1 compete
 Clients will continue to evaluate the benefit of the cloud –
most will take a baby step some will step right in
 Dynamics NAV ‘7’ will aid companies wanting to drive a full
cloud solution
 Office365 will guide clients towards the cloud

22. Microsoft Update
Paul Muckleston
Managing Director Microsoft New Zealand
10 August 2011

23. An active 12 months…

25. Windows 8 .7

27. Business Applications
Innovation Pipeline
CRM R7 and R8
AX 2012 Launch Release NAV 7 Release GP 12 Release

28. “ Microsoft Dynamics AX has
DRAMATICALLY
“ Microsoft could give Oracle
and Salesforce.com a
EVOLVED
to an industry-strength RUN FOR
product that can serve THEIR MONEY.
multinational companies.
- William Band, Forrester”
”
- Gartner Magic Quadrant
“ A HUGE advantage of
Dynamics CRM is its “ Microsoft has a
SOUND TECHNOLOGY
USABILITY AND supported by multiple
INTUITIVE use. DELIVERY MODELS.
”VP of Research- Gartner on Microsoft Dynamics”
- Rebecca Wettemann,
CRM
at Nucleus Research

29. Gartner CRM Excellence Award
• Winner of Gartner Overall Excellence for CRM Award
• Save 1,20 hours on 20,000 orders each year
• Reduced cost of service by 70%
• Improved customer satisfaction by 30%
Gartner Enterprise Efficiency Award
• Multi-billion, global real-estate provider
• Silver Award for CRM Enterprise Efficiency
• Over $40 million in productivity gains
• 360 customer view, holistic needs analysis
Nucleus CRM ROI Award 2009 Forrester CRM Wave Report
• Projects annual savings of €8M
• Increased selling time by 15%
• Reduced “friendly fire” incidents by 10 fold
• Drove customer retention to 90%
• Accelerated collection times from 75 days to 19
CRM Magazine for Outstanding CRM Implementation
• Increased revenue by 115%
• Maintained a 97.8% customer renewal rate
• Reduced backlog of installation tickets by 51%
• Increased same-day closing of trouble tickets by 14%
Gartner SFA Magic Quadrant

32. Becoming a Dynamic Business
with Microsoft Dynamics
Rajeepan Raguneethan
Industry Director Asia TZ Microsoft
10 August 2011

34.  Investment in industry relevance,
empowering a rich vertical
ecosystem!
 Global: multi-site, -legislation,
-language & n-site central
deployment
 Increase productivity of ERP users
& reach more employees
 Decrease Time-to-Value for ERP
deployments
 Utilize the power of the Microsoft
Application Platform
Microsoft Confidential

35. Easy-to-Use UI
Making more People more Productive
ERP Client
Role Based
SharePoint®
Partner Extensions Security
Portal Manufacturing Distribution
Office
Enabling Security and Simplicity to
Partner Extensions coexist
Retail* Services Sector Public Sector
Industry Solution
Industry Solution
Core ERP Solution One Business
BI
CRM & GRC CRM IDE
HR & Payroll Process Library
SRM Financials SCM
Industry relevant ERP processes,
empowering a rich vertical
Database
Inventory
Integration
Projects ecosystem
Services
Core ERP Solution
Workflow
Utilizing the Platform
Using the Power of the Microsoft
Application Platform and Ecosystem

37. Helps Mfg. organizations embrace the Dynamic Businesses vision
• Purposely Built for the • Flexible Manufacturing • Supports multiple Industry
Manufacturing Industry Models role Centers
• Unleashes the power of • Supports Collaborative • Familiar User Experience
Global Manufacturing Manufacturing makes it simple to learn
• Enables Green and Efficient • Rapid Responsiveness to and intuitive to use
Manufacturing Enterprise demand changes • Improves User Productivity
Powerful Agile Simple

38. Microsoft Vision for Retail
360 Degree View Deeper Empowered
Core Foundation
and Optimization Engagement Retailers
• Point of Sale • Multi-Channel Retailing • Client-Telling • Additional Channels
• Store Management • Commerce • Marketing (Multi-Channel) • Social Media
• Merchandising • Call Center • Customer Care • Mobile
• Enterprise Resource • Demand Management • Customer 360 • Marketing
Management • Replenishment • Personalized content across
channels
Kiosk Web
Mobile
Catalog Social Media
Stores
Customer Care
Marketing
Retail
Financials
Demand Planning
Replenishment
Supply Chain
Integration

41. Browser
PC Phone

43. “The product's enhanced flexibility and usability will position it
well in deals at the margins of the enterprise category —
companies with $500 million to $2 billion in revenues. ..”
Paul Hamerman, China Martens ,Forrester, May 2011
“Microsoft has a massive partner ecosystem it can mine for opportunities. SAP less so except those as yet un-named
ISVs that may look at ByDesign as a second string. Oracle has nothing as substantial as either of the other two
players.” Dennis adds, “If it is successful then Microsoft becomes the stealth competitor to SAP, Oracle, Infor and
whatever Epicor/Activant becomes.”
“They have actually done a nice job of combining process manufacturing, discrete manufacturing and lean
manufacturing in one product. Most other products don’t do that.”
Source: Christian Hestermann, Gartner Inc; SearchManufacturing.com, June 23 2011

44. SML

46. Our 360 degree relationship
with Microsoft
Chris JT Auld
Chief Technology Officer Intergen
10 August 2011

47. AN INTERGEN SNAPSHOT
WE MAKE EXTENSIVE USE OF MICROSOFT TECHNOLOGY IN BETA
INTERGEN GOES BEYOND MERE EARLY ADOPTER PARTICIPATION
INFRASTRUCTURE DEVELOPER TECHNOLOGIES
TAP/METRO/PEP TAP/METRO PARTITIPATION:
PARTICIPATION:
 Data Protection Manager  Windows Azure
 Microsoft run a 2007 (Trainer and Content
Technology Adoption Developer)
 Data Protection Manager
Program for early adopters
2010  Dynamics CRM4 and 2011
 System Center Service (Trainer and Content
 Intergen not only Manager 2010 Developer)
participate in Early  Windows 7
 Exchange 2010
Adopter programs; we (Trainer)
often build the content and  Office 2010 Deployment
(Content Developer)  SharePoint 2007 & 2010
run the training
(Content Developer)
EVIDENCE
HOME PARTNERS SERVICES
EXECUTION MICROSOFT SOLUTIONS

48. EVIDENCE
DYNAMICS CRM 2011 TRAINING KIT: Intergen builds core content
CRM 2011 DEVELOPER TRAINING INTERGEN EXPERTISE DELIVERED
GOAL OUTCOME
With a new version of CRM came a whole Intergen and our friends from Colorado
host of new approaches and technologies Tech Consultants worked with the
for developers.. Things like Silverlight were Dynamics team over 18 months to evolve
elevated to first class status and there the final content used today. We trained
were major changes to the underlying developers around the world and recorded
service layer. the content for Microsoft Channel 9.
http://channel9.msdn.com/Series/DynamicsCRM201
“ THE ENGINE ROOM
As both a developer on the content team and the key Chinese
language trainer for this project it was exciting to see the impact  Dynamics CRM 2011
this course made on attendees. As an expatriate Chinese living in  Visual Studio 20108
”
New Zealand it  Silverlight
 WCF
was a privilege to return and present this course in
Jian Sun 孫健
Beijing, Shanghai and Guangzhou. CRM Developer
Chinese Language Trainer
EVIDENCE
HOME PARTNERS SERVICES
EXECUTION MICROSOFT SOLUTIONS

49. EVIDENCE
SHAREPOINT AT PDC : Intergen delivers a racy keynote demo
EXCITE DEVELOPERS AT PDC09 SHAREPOINT + MOTORSPORT
GOAL OUTCOME
Microsoft needed a fantastic executive Intergen combined their deep experience in
keynote demo for SharePoint 2010 that SharePoint 2010 and their own in house
would wow a developer audience. Motor Racing team to build a fantastic
A traditional Contoso or Northwind demo demo for the PDC day two keynote.
just wouldn’t cut it. The demo combined SharePoint, Azure and
Silverlight.
“
The problem with building a ‘cool’ demo like Blue Yonder Airlines
Racing is that if you’re not technically accurate people will pull it to
THE ENGINE ROOM
 SharePoint 2010
pieces. Intergen was unique in that we could deliver both  Silverlight
”
technically sound SharePoint and Silverlight content as well as  SQL Azure
ensuring the
Tony Stewart
motorsport aspects were realistic.. Managing Director
Driver: Intergen Motorsport
EVIDENCE
HOME PARTNERS SERVICES
EXECUTION MICROSOFT SOLUTIONS

50. EVIDENCE
BLUE YONDER AIRLINES RACING: PDC09 Day 2 Keynote
http://microsoftpdc.com/Sessions/KEY02
(Demo beings at 2hr 8min)
EVIDENCE
HOME PARTNERS SERVICES
EXECUTION MICROSOFT SOLUTIONS

51. EVIDENCE
CRM 2011 AT PDC : The power of CRM software + Windows Azure services
REALIZE SOFTWARE + SERVICES COMBINE CRM5 + AZURE
GOAL OUTCOME
How do you combine the massive elastic As proven experts in, Windows Azure,
scalability of the cloud with the power and Dynamics CRM and Silverlight Intergen
flexibility of the Dynamics CRM platform? delivered a showcase that not only looked
How do you make something business great but setout architectural good
functional but still look fantastic? practice for Software + Services
applications.
“ As well as making The Phone Company demo look great we wanted
to ensure it gave good architectural guidance. We use queues to
buffer requests out of the cloud to the on-premise systems. Without
THE ENGINE ROOM
 SharePoint 2010
 Silverlight
”
 SQL Azure
this approach you run the risk of scaling up in the cloud and
‘Slashdotting’ your on premise applications. Chris Auld
Intergen CTO
EVIDENCE
HOME PARTNERS SERVICES
EXECUTION MICROSOFT SOLUTIONS

52. EVIDENCE
THE PHONE COMPANY DEMO: CRM5 + Windows Azure + Silverlight +
MVC
ASP.NET MVC Portal CRM Mayhem Load Test Tool
Silverlight Mapping Components Silverlight Mapping included via Silverlight + Azure Workers
Hosted in Windows Azure new Web Resource functionality
Native CRM Dashboard
http://channel9.msdn.com/posts/girishr/Phone-Company-CRM--Azure- including Custom Silverlight
Demo/
EVIDENCE
HOME PARTNERS SERVICES
EXECUTION MICROSOFT SOLUTIONS

53. EVIDENCE
CRM2011 AT LAUNCH KEYNOTE : We’re All IN The Cloud
BROAD MICROSOFT CLOUD STACK 100% CLOUD DEMO
GOAL OUTCOME
The launch of CRM 2011 needed a demo A team of Intergenites worked through
that was entirely cloud based. Christmas 2010-2011 to create the
It had to look great but also talk to all Contoso Property demo.
aspects of the MS cloud stack, from Office Extensive work on CRM customizations and
365 to CRM Online to Azure. Silverlight web resoruces made the demo
really shine
“ We really got to show off the full power of the stack in this demo
project. We included MS Tag, Silverlight, Bing, CRM, Office 365,
SharePoint.
THE ENGINE ROOM


Office 365
CRM Online 2011
”
 Silverlight
It was a real blast working on this project but now I need to go and  SQL Azure Data Market
have a holiday  Rex Wessels
Project Lead
EVIDENCE
HOME PARTNERS SERVICES
EXECUTION MICROSOFT SOLUTIONS

54. EVIDENCE
CONTOSO PROPERTY DEMO: The Whole Microsoft Cloud Stack
ASP.NET MVC Portal CRM 2011 Microsoft TAG
Silverlight Mapping Components Extensive Web Resource based And other cool new
Hosted in Windows Azure customization technologies
http://contosopropertymanagement.cloudapp.net/Default.aspx
https://microsoftexec2.crm.dynamics.com/
EVIDENCE
HOME PARTNERS SERVICES
EXECUTION MICROSOFT SOLUTIONS

55. EVIDENCE
AX2012 + CRM2011 CONVERGENCE KEYNOTE : Dynamics Vision
Demo
Watch the video during morning tea break.
EVIDENCE
HOME PARTNERS SERVICES
EXECUTION MICROSOFT SOLUTIONS

56. EVIDENCE
CONTOSO PROPERTY DEMO: The Whole Microsoft Cloud Stack
ASP.NET MVC Portal CRM 2011 Microsoft TAG
Silverlight Mapping Components Extensive Web Resource based And other cool new
Hosted in Windows Azure customization technologies
http://contosopropertymanagement.cloudapp.net/Default.aspx
https://microsoftexec2.crm.dynamics.com/
EVIDENCE
HOME PARTNERS SERVICES
EXECUTION MICROSOFT SOLUTIONS

57. EVIDENCE
CRM2011 AT WPC2011 : Showing the next CRM evolution
FORTHCOMING CRM RELEASE COMPELLING
KEYNOTE DEMO
GOAL OUTCOME
Microsoft Corporate Vice President for An Intergen team working across our
Dynamics, Kirill Tatarinov needed a Auckland, Wellington and Redmond offices
keynote demo that resonated with worked closely with the dynamics
partners. It also needed to show some marketing and engineering teams to pull
great new features coming in CRM 2011 together a great keynote demo.
R7… that hadn’t been built yet…
“ At WPC you’re talking to other partners so you really need to step
things up a gear. We wanted to show some concept ‘rich’
THE ENGINE ROOM


Office 365
CRM Online 2011
”
mobile experiences that can be achieved using CRM.  Silverlight
We were really pleased with both the tablet and  SQL Azure Data Market
Ben Gracewood  Windows Phone 7
phone apps that we built.  HTML 5 on Tablet PC devices
Project Lead
EVIDENCE
HOME PARTNERS SERVICES
EXECUTION MICROSOFT SOLUTIONS

58. EVIDENCE
CRM 2011 ‘R7’ Demo
Customer Lookup in Dunn and Bradstreet
New ‘Activity Feed’ social
networking feature
Tablet PC Dashboard
WP7 Application
EVIDENCE
HOME PARTNERS SERVICES
EXECUTION MICROSOFT SOLUTIONS

59. Keynote Close
Simon Bright
Chief Operating Officer Intergen
10 August 2011

60. Welcome and Keynote
Coming up….
 10.45am
 The Cloud: What it means for Dynamics
 This room
 11.30am
 Stream sessions start
 5 minutes after Sam and Chris’s session!

61. Welcome and Keynote

63. Thank you
Simon Bright
Chief Operating Officer Intergen
10 August 2011