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PRACTICING LEAN
Bad News Good News
Daniel T Jones
Lean uses the same
scientific approach
to diagnose and treat
organisational problems
as doctors use
to solve
medical problems
Its Product + Service
+ User Experience
Big Data + users Gemba
Better + Faster + Simpler
Value Streams = the sum of
the capabilities of the line
Ability to See & to Act
Supported by Coaches
with Experience
Google changes
the role of Experts
Support activities in the line
Learn to Pull before
you Automate
Simpler Systems &
Compressed Supply Chains
Some Decisions are too important
to Computerise
A M J J A S O N D J F M
X X X X X X Visual Hospital X X X X X X X X X X X X X
X X X X X X X X X X X X X X X X X X X X X X X X
X X X X Integrated 7 day working at back door X X X X X X X X X X X
X X X X X X X X X X X X X X X X X
X X X X X X X X X X X X X X X X X X X X X X
X X X X X X X Pathway redesign X X X X X X X X X X X X X X X X X X X
X X X X X Theatre utilisation X X X X X X X X X X X X X X X
X X X X Endoscopy utilisation X X X X X X X X X X X X X X
X X X X X X X X X X X X X X
On Target
Not on Target or Missed
X X X X X X X X X X
X X X X X X X X X X X
X X X X X X X X X X X X
X X X X X
X X X X X X X
X X X X X X X X X
X X X X X X X X X X
X X X X X X X 061011 version 9
Release 9438 bed days in surgery
Release 24627 bed days in medicine
Release of 735 OPD clinics
Reduction of 1993 readmissions
Integrated Urgent Care Centres to release 2393 bed days
Increase of 96 day cases
ImplementationofUrgentCareStandards
OPD new/ F/U ratio
ImplementationofPlannedCareStandards
FinancialBalance
ImprovedTheatres/EndoscopyUtilisation
Redesignoffrontdoor
LengthofStayReduction
Improvedaccesstoplannedcare-OPD&diagnostics
15%reductioninsurgicallengthofstay
Reducebedoccupancyto95%
Transformation Deployment Matrix - Work Streams - Trust Level 2011/12
Integrated Urgent Care Centre
Plan for Every Patient
Senior daily review
Increase of 86 lists in endoscopy
Potential efficiency equal to 4221 cases in theatres
15%reductioninemergencymedicallengthofstay
PlannedCareAccess-HeatherCarter
Theatres&Endoscopy-HeatherCarter
UrgentCareAccessAnneSymon
50%reductioninonthedaycancellations
LengthofStay-DavidFurley
Readmissionswithin30days-25%reduction
25%reductiontowards08/09admissionslevelsinED
Increasedaycaserateby25%forselectconditions
Increasetheatreutilisationto85%
Increasedischargeratetomeettakt7days
Increaseendoscopyutilisationto92%
Achieve25%reductioninOutpatientfollowups
15%reductioninLoSfor5ambulatorypathways
TRANSFORMATIONPRIORITIES
TIMELINE
TTT
TARGETSTARGETS
PROJECTS
TTT
PROJECT DELIVERABLES
TOPLEVELMETRICS
Dialogue to frame questions
and agree actions
Engage Users in Designing the Future
3P saves Capital
& running Costs
Relentless disruptive technology push
Depends on social organisations to make it happen
Potential to deskill many types of jobs
Rather than creating fulfilling work
Big data can spot trends and act
Before understanding cause and effect
PRACTICING LEAN
@DanielJonesLean
www.leanuk.org

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Practicing Lean by Daniel T Jones - Lean Summit France

  • 1. PRACTICING LEAN Bad News Good News Daniel T Jones
  • 2. Lean uses the same scientific approach to diagnose and treat organisational problems as doctors use to solve medical problems
  • 3. Its Product + Service + User Experience Big Data + users Gemba Better + Faster + Simpler
  • 4. Value Streams = the sum of the capabilities of the line Ability to See & to Act
  • 5. Supported by Coaches with Experience Google changes the role of Experts Support activities in the line
  • 6. Learn to Pull before you Automate Simpler Systems & Compressed Supply Chains
  • 7. Some Decisions are too important to Computerise A M J J A S O N D J F M X X X X X X Visual Hospital X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X Integrated 7 day working at back door X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X Pathway redesign X X X X X X X X X X X X X X X X X X X X X X X X Theatre utilisation X X X X X X X X X X X X X X X X X X X Endoscopy utilisation X X X X X X X X X X X X X X X X X X X X X X X X X X X X On Target Not on Target or Missed X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X 061011 version 9 Release 9438 bed days in surgery Release 24627 bed days in medicine Release of 735 OPD clinics Reduction of 1993 readmissions Integrated Urgent Care Centres to release 2393 bed days Increase of 96 day cases ImplementationofUrgentCareStandards OPD new/ F/U ratio ImplementationofPlannedCareStandards FinancialBalance ImprovedTheatres/EndoscopyUtilisation Redesignoffrontdoor LengthofStayReduction Improvedaccesstoplannedcare-OPD&diagnostics 15%reductioninsurgicallengthofstay Reducebedoccupancyto95% Transformation Deployment Matrix - Work Streams - Trust Level 2011/12 Integrated Urgent Care Centre Plan for Every Patient Senior daily review Increase of 86 lists in endoscopy Potential efficiency equal to 4221 cases in theatres 15%reductioninemergencymedicallengthofstay PlannedCareAccess-HeatherCarter Theatres&Endoscopy-HeatherCarter UrgentCareAccessAnneSymon 50%reductioninonthedaycancellations LengthofStay-DavidFurley Readmissionswithin30days-25%reduction 25%reductiontowards08/09admissionslevelsinED Increasedaycaserateby25%forselectconditions Increasetheatreutilisationto85% Increasedischargeratetomeettakt7days Increaseendoscopyutilisationto92% Achieve25%reductioninOutpatientfollowups 15%reductioninLoSfor5ambulatorypathways TRANSFORMATIONPRIORITIES TIMELINE TTT TARGETSTARGETS PROJECTS TTT PROJECT DELIVERABLES TOPLEVELMETRICS Dialogue to frame questions and agree actions
  • 8. Engage Users in Designing the Future 3P saves Capital & running Costs
  • 9. Relentless disruptive technology push Depends on social organisations to make it happen Potential to deskill many types of jobs Rather than creating fulfilling work Big data can spot trends and act Before understanding cause and effect