Secure Wireless Guest Access Strategies

Strategies for Delivering Secure Wireless Guest Access

Cisco Mobility TV Mobility TV Host Chris Kozup Marketing Manager, Mobility Solutions, Cisco Scott Pope Manager, Guest Access Product Management, Cisco Tony Diep IT Theater Service Manager for US & Canada, Cisco

Thank You for Joining Us Today ,[object Object],[object Object],[object Object]

Cisco Mobility Express Solution ,[object Object],Application-Based Access Points, Controllers, plus Application Servers Cisco Mobility Express Solution Controller-Based Access Points Plus Controllers Offer a Mobile Foundation for All Standalone Access Points Grow with Your Business Adapt to Your Level of Sophistication

Cisco Empowers the Wireless Branch Office ,[object Object],Empowered Wireless Branch Integrated 3G Wireless WAN ISR Wireless LAN

Cisco Wins TechTarget’s 2007 Gold Award ,[object Object],Gold Award: Cisco WiSM/WLSM

Cisco Teams with the NBA ,[object Object]

Upcoming Cisco Wireless Events ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Agenda Why Secure Guest Access? 1 Cisco on Cisco: Guest Access Case Study 2 Cisco’s Secure Wireless Guest Access Solution 3

Business Trends and Challenges ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Source: WLAN Adoption Study, Forrester Research, 2006

Wireless Guest Access Is Changing Business ,[object Object],Providing customers real-time product or service information for an enhanced, better informed consumer experience Healthcare Allowing suppliers to place refill orders on the premises to minimize inventory shortages Financial Enabling consultants to complete audits more accurately efficiently Carpeted Office Providing secure access to business partners and consultants to ensure faster decision making and increased business agility

Cisco on Cisco Guest Access ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Objectives and Constraints

Cisco on Cisco Guest Access Architecture WWW Guest Data Guest traffic tunneled in GRE BBSM “ hotspot.cisco.com” Employee generates access code via portal Corporate Current – Layer 3 Architecture WWW Guest Data Guest traffic tunneled in GRE NAC Appliance “ hotspot.cisco.com” Corporate Planned – Strategic

Cisco on Cisco Wireless SSID Architecture Wireless voice SSID EAP-FAST authentication WPA encryption QoS Broadcast = NO Guest networking SSID Open authentication No encryption Broadcast = YES Two production data SSIDs EAP-FAST authentication CKIP encryption on one WPA encryption on the other Broadcast = NO Cisco wireless voice users Cisco wireless data users NON-Cisco, guest WLAN users Common SSID configuration for all access points

Cisco on Cisco Guest Usage Trends - Global ,[object Object],[object Object],[object Object],Guest Users

Cisco on Cisco Support Cost Analysis – FY 2007 $14,450 Support Case Cost ($25 per case) $162,450 or $0.71 per guest Total Support Cost $148,000 Tier 2/3 Support (Est. 1 FTE) 578 # IT Support Cases (Annual) 228,048 Number of Guest Codes (Annual) FY 2007 Support Cost of Hotspot.cisco.com $162,450 Cost of “Hotspot.cisco.com” (see above) $5,538,750 Cost Avoidance $5,701,200 Total cost of support ($25 x 228,048) 228,048 # of helpdesk calls required (without guest service) FY 2007 Support Cost Pre-Hotspot.cisco.com

Cisco on Cisco Hotspot Benefits ,[object Object],[object Object],[object Object],Improved Turnaround ,[object Object],[object Object],Guest Experience ,[object Object],Staff Empowerment ,[object Object],Legal Protection ,[object Object],[object Object],Improved Security ,[object Object],Cost Avoidance

Mobility Services … Beyond Connectivity Security Guest Voice Location ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Pervasive Wireless Network

Types of Network Users Corporate Employees ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Contractors/ Consultants Guest Users ,[object Object],[object Object],[object Object],Full Access Internet Only Cisco Guest Services Give You Control

Cisco Solutions for Secure Guest Access ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Versatile Solutions for Diverse Deployment Environments Wireless Guest Access in Cisco Unified Wireless Enhanced Wired and Wireless Guest Access Core and Enhanced Options

Wireless Guest Access ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Wired/Wireless VLANs Campus Core LWAPP LWAPP WCS Ether IP “ Guest Tunnel” Emp Emp Internet Ether IP “ Guest Tunnel” DMZ WLAN Controller Guest Emp Guest Emp

Lobby Ambassador Feature ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Enhanced Wired and Wireless Guest Access ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Campus Core LWAPP LWAPP WCS Ether IP “ Guest Tunnel” Emp Emp Internet Ether IP “ Guest Tunnel” DMZ WLAN Controller NAC Appliance Wired/Wireless VLANs Guest Emp Guest Emp

Role-Based Access Control ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Implementation Considerations ,[object Object],[object Object],[object Object],[object Object],[object Object],Whatever the Business Reason for Guest Access, Implementation and Security Goals Should:

Now You Can… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Secure Wireless Guest Access Strategies

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Secure Wireless Guest Access Strategies