2. Cisco Mobility TV Mobility TV Host Chris Kozup Marketing Manager, Mobility Solutions, Cisco Scott Pope Manager, Guest Access Product Management, Cisco Tony Diep IT Theater Service Manager for US & Canada, Cisco
10. Agenda Why Secure Guest Access? 1 Cisco on Cisco: Guest Access Case Study 2 Cisco’s Secure Wireless Guest Access Solution 3
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13. Cisco Mobility TV Mobility TV Host Chris Kozup Marketing Manager, Mobility Solutions, Cisco Scott Pope Manager, Guest Access Product Management, Cisco Tony Diep IT Theater Service Manager for US & Canada, Cisco
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15. Cisco on Cisco Guest Access Architecture WWW Guest Data Guest traffic tunneled in GRE BBSM “ hotspot.cisco.com” Employee generates access code via portal Corporate Current – Layer 3 Architecture WWW Guest Data Guest traffic tunneled in GRE NAC Appliance “ hotspot.cisco.com” Corporate Planned – Strategic
16. Cisco on Cisco Wireless SSID Architecture Wireless voice SSID EAP-FAST authentication WPA encryption QoS Broadcast = NO Guest networking SSID Open authentication No encryption Broadcast = YES Two production data SSIDs EAP-FAST authentication CKIP encryption on one WPA encryption on the other Broadcast = NO Cisco wireless voice users Cisco wireless data users NON-Cisco, guest WLAN users Common SSID configuration for all access points
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18. Cisco on Cisco Support Cost Analysis – FY 2007 $14,450 Support Case Cost ($25 per case) $162,450 or $0.71 per guest Total Support Cost $148,000 Tier 2/3 Support (Est. 1 FTE) 578 # IT Support Cases (Annual) 228,048 Number of Guest Codes (Annual) FY 2007 Support Cost of Hotspot.cisco.com $162,450 Cost of “Hotspot.cisco.com” (see above) $5,538,750 Cost Avoidance $5,701,200 Total cost of support ($25 x 228,048) 228,048 # of helpdesk calls required (without guest service) FY 2007 Support Cost Pre-Hotspot.cisco.com
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21. Cisco Mobility TV Mobility TV Host Chris Kozup Marketing Manager, Mobility Solutions, Cisco Scott Pope Manager, Guest Access Product Management, Cisco Tony Diep IT Theater Service Manager for US & Canada, Cisco