The changes emerging in the finance and accounting (F&A) function are giving a new shape to the market, offering new opportunities for both enterprises and providers. No longer is F&A outsourcing just about cost and risk reduction, it is becoming a means to transform operations.

1. TRENDS 2014
THE FINANCE AND ACCOUNTING BPO
COLLECTION
BEYOND COST SAVINGS

2. TRENDS 2014
THE FINANCE AND ACCOUNTING BPO
COLLECTION
The changes emerging in the finance and accounting
(F&A) function are giving a new shape to the market,
offering new opportunities for both enterprises and
providers. No longer is F&A outsourcing just about
cost and risk reduction, it is becoming a means to
transform operations.

3. TRENDS 2014
THE FINANCE AND ACCOUNTING BPO
COLLECTION
1
2
AN EYE ON PROCESS
TRANSFORMATION
THE FORECAST
IS ‘CLOUDY’
F&A processes will be seen
as a way to improve
financial performance and
transform the function
An uptake in cloud offerings
will increase the propensity
to automate and outsource
F&A processes

4. TRENDS 2014
THE FINANCE AND ACCOUNTING BPO
COLLECTION
3
4
LOOKING FOR HYBRID
F&A SERVICES
TRANSFORMATION
‘IN ONE BOX’
Enterprises will look to
consolidate the outsourcing
of both transactional and
high-end processes
Enterprises will prefer
working with providers who
can support both IT and BPO
transformation

5. TRENDS 2014
THE FINANCE AND ACCOUNTING BPO
COLLECTION
5
6
THE ‘ENGINE ROOM’
FOR TRANSFORMATION
NEARSHORING
ON THE RISE
With an end-to-end view of
finance functions, BPO
providers will play a key role
in transformation programs
The right talent at the right
locations will be key to
language-dependent and
high-end processes

6. TRENDS 2014
THE FINANCE AND ACCOUNTING BPO
COLLECTION
7
8
THE NUMBERS
DON’T LIE
PERFORMANCE HINGES
ON ANALYTICS
Enterprises not content
with ‘meeting SLAs’ will turn
to F&A benchmarking
for process metrics
F&A process analytics
will provide a holistic view
of the finance function’s
performance

7. TRENDS 2014
THE FINANCE AND ACCOUNTING BPO
COLLECTION
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