Kraft Foods, a leading American confectionery, faced challenges with respect to multiple releases and mitigation of support releases; Test Maturity and Quality Management; and dependency on Process teams to test the business processes. These challenges led to SAP Automation. The company then leveraged its existing global partnership with Infosys to establish a global SAP Test Automation Centre of Excellence. This helped reduce costs of testing by almost 30%, increased test coverage by 80-90% of core business processes, resulted in a better ROI, and provided a superior customer experience.

1. SAP Test Automation Center of Excellence
August,2011
Lori L Etelamaki
1

2. Agenda
Introduction to Kraft foods
Challenges that lead to SAP Automation
Path to SAP Automation Center of Excellence
Automation Journey
Benefits
Future state
Partnership with Infosys

3. Introduction to Kraft foods
Visit us http://www.kraftfoodscompany.com/welcome.aspx
3

4. Challenges that lead to SAP Automation
4

5. Path to SAP Automation Center of Excellence
• Define and Establish the right  Deliver superior and consistent
Governance and metrics Model. product to the end customers
• Demonstrate cost and effort benefit  Increase quality with
to the end customer. comprehensive and efficient testing
• Improve and innovate.  Standardized Robust Global
Metrics Vision
Framework for automation.
 Reduction of production
Kraft Foods North America
incidentsdefects
(KF-NA)  Increased value to business units
Kraft Foods Europe (Reduced cost)
(KF-EMEA)
Worldwide
HQ:
Northfield, Asia Pacific
Illinois Region
(APAC)
 Tactical implementation: Getting
Latin America
started
Region(LA)  1 year maturity roadmap for NA
 2 years scope expansion roadmap
 Centralized Test tool management
across geography (APAC, EMEA and
ownership
LATAM)
 Global Resource model
 Progressive Automation
 Standardized HP tool suite
 Quality Center
Execution Roadmap
 Quick Test Professional
 Load runner
 Business Process Test
5

6. Vision for SAP Automation Testing COE
Consistency Quality Productivity Client Satisfaction
Cost savings
• Standardized • Reduction of • Speed-to- • Increased value to
test model production market business units
Test Delivery across incidents/def • Reduced Rework • Better client
Excellence geography ects Increase level of experience
• Reduced Costs
• Single point of testing
Automation test Automation
Process
ownership
• People: One organization responsible for Regression and Automation testing
• Process: Standardize automation framework, process and methodology across
Key Drivers
the geography
• Tools: One set of standard test management tools across the geography
• Delivery Superior release to our client and end customers
• Keep production system stable :- Critical /High defects discovered before go
live
• Delivery predictable and consistent results that delights our teammates and
Key
clients
Objectives
• Build comprehensive test suite that covers 100% core business functionally
• Leverage Automation across the testing landscape
• Minmize the dependency of the Business team for regression testing :
Automate 60 to 70 % of regression scripts
6

7. Automation Journey
Phase I Phase II Phase III Phase IV
Set Design Make it Run and Reuse
Direction Happen
Assess, Envision & Architect, Build, Test & Stabilize,
Roadmap Validate & Design Integrate Improve and reuse
Development of Robust Global Automation Framework
Global Automation
Framework
Implementation of Automation Framework in APAC, EMEA and LA
Generated transactional data for effective unit testing
Leverage automation for integration testing(multiple master data) – Reduced cycle time.
Leverage automation for regression testing – Ensure production system stability.
One Stop shop for Leverage automation for production support regression testing – Ensure production system stability.
testing
Leverage automation to validate TDMS refresh effectiveness.
Leverage automation to generate transactional data for financial closures (MEC).
Leverage automation for test bed and test data creation for performance testing.
E2E test cases for complete test coverage
Comprehensive
coverage and Reporting
Non ambiguous, easily readable XML report

8. Benefits of Automation
80-90% Test Coverage of core business process
60-70% Automated Tests for Regression testing
30 – 40 % Base Cost reduction for Automation of
regression scripts in new geography
>6% Defects captured due to comprehensive
regression testing
Testing for multiple master data set
Successful monthly package regression testing
Leveraging automation to validate the TDMS refresh
effectiveness
8

9. Future and where we want to be..
TCoE Governance
Test Strategy, Testing Best Practices, Testing Estimates, Scheduling, Test Management,
Test Tool Evaluation and Recommendation, Defect Management , project governance
Automation Testing Competency
center Integration Testing competency Performance Testing competency
Center Center
SAP Functional expertise, Knowledge Management Framework, Global Test Process Management
Measures and Metrics
Test efficiency, Cost of testing, Test Coverage, Defect removal efficiency
NA EMEA APAC LA
9

10.  Automated regression suites for 60
Trusted Partnership with Infosys to 70% of SAP business process.
 Improved onsite ratio to 10% thereby
reducing total cost of ownership.
 Reduction of regression testing cost
by almost 30%.
Infosys Testing organization  Implemented world class
 Strong Leadership skills / Automation approach, processes,
experience leading large is driven by the values to continuously deliver methodology and framework
transformational better and faster results at a cheaper cost  Built comprehensive regression test
programs suite covering 100 % of core
 Specialized independent
while keeping itself scalable
business process
testing group with the  Developed reusable test scenarios
right mix of business , for SAP business processes
functional & technical resulting in
skills  Leveraging Synergy with Legacy and
 Automation trained and support team to reduce testing
certified resources turnaround time.
 100% Defect detection for regression
testing
 Strong Automation
expertise
 Proven track record /  Strategic alliance with HP
strong partnership at and SAP
Kraft  Proven tools and
 Knowledge of Kraft accelerators
business processes.  Infosys intellectual
 Existing partner in property:
multiple initiatives . • Reusable artifacts
• Standard proprietary
XML test results
10

11. Infosys - Kraft Global Partnership
Kraft Foods North America
(KF-NA)
Kraft Foods Europe
(KF-EMEA)
Worldwide HQ:
Northfield,
Illinois Asia Pacific
Region
(APAC)
Latin America
Region(LA)
11