Instrumenting Your Business For Success with DevOps

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Highlights
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Instrumenting Your Business For Success
With DevOps
Robert Benefield
Evolve Beyond, Ltd
rbenefield@evolvebeyond.com

CTO, Evolve Beyond @leandevops
Over 20 years of experience in Development, Operations and
Executive levels from start-ups to large multinationals
About Me
Software, Military, Government, Banking, Utilities, Telecom,
Internet, Energy, Healthcare, Embedded Systems
I like solving difficult problems
Evolve Beyond, Ltd 2014

What We Need to Achieve
Shared Situational AwarenessShared Situational Awareness
Continuous Improvement

DevOps Ecosystem
Automation
Culture of
Metrics
DevOps
Culture of
Accountability
Continuous
Improvement
Collaboration
Metrics

Have the Metrics Changed?

Availability
Mean Time Between Failure (MTBF)
Mean Time To Recover (MTTR)
Health
Typical DevOps Measures
Health
Warnings/Failures/Restarts
Throughput
Capacity (CPU, Memory, I/O, etc)
Deploy speed & frequency
Team Velocity
0
10
20
30
40
50
60
70
Day
1Day
2Day
3Day
4Day
5Day
6Day
7Day
8Day
9Day
10Day
11
Ideal
Actual

Are We Missing a Trick?

Business Environment
Customer
Business IT
Business IT

The Service is the Product!
Available
– Does it work when I need it?
Usable
Customer’s View
Usable
– Does it do what I need it to do?
– Is it easy to use and performant?
Provide Value
– Is it value for money?
– Is it better than I could do myself?
Secure
– Is my data safe?

Perceived Business View
“Agile just means we deliver faster, right?”
“Cloud/SaaS is just a distribution channel”“Cloud/SaaS is just a distribution channel”
“DevOps is Cloud + Automation to go even
faster!”

Business Metrics Focus
Increase revenue & market share
Reduce costs & delivery friction
Protect – manage risk to revenue & marketProtect – manage risk to revenue & market
Which all boils down to:
Understanding the Customer & Market
Understanding resident capabilities & risks

BUILDING THE BRIDGE

What causes friction?
What are our risks?
What are our capabilities?
Building Situational Awareness
What are our capabilities?
Do we really understand our customers?
Remember: We run the service!
How are decisions made?

How quickly can we deliver?
How quickly can we scale?
Friction
How quickly can we respond?
How quickly can we resolve?
How often is there rework?

Value Streams
Delivery Friction
Workflow Visualisation
Work Board
Accepted Scheduled
In
Progress
Blocked Done

Visualising architectural challenges
Scale Friction
Acquisition Dependencies

Tracking & Trending the “Why & When”
Event Friction
Deploy Rework
Master Database
frontend web
Search
network
server
0
20
40
60
80
100
120
140
Effort due to change rework
server
user
build engine
partner
0

Where is the technical debt?
Where are the “known unknowns”?
Where are the SPoFs?
Risks
Where are the SPoFs?
Where are the dependencies?

Component Build Failure Rates
Visualise Code Risks
Code & test coverage

Test scenario risks
“Known Unknown” Risks
Marketing/Sales campaign risks

Visibility & Elimination
SPoFs & Dependencies

What are they?
Are they being used?
Capabilities
Are they being used?
Are they constrained?

Who they are
What they use (when/how/why)
Understanding the Customer
What is important to them
How do we know how well are we doing?
0
500
1000
1500
2000
2500
3000
3500
Login
Checkout
Search
BuildReport
User…
ImportData
Download
AddCart
Fax
HelpPages

Understanding decision process
Improving information flows
Decisions & the Business
Improving information flows
Building shared context

Building a Continuous Improvement Loop

Fewer Surprises
Less Waste
Improved Priority Alignment
Signs of Success
Improved Priority Alignment
Metrics are useful to everyone
Collaborative continuous improvement

QUESTIONS?
@leandevops
rbenefield@evolvebeyond.com
http://cloudagility.blogspot.com

Watch the video with slide synchronization on
InfoQ.com!
http://www.infoq.com/presentations/business-
success-devops

Instrumenting Your Business For Success with DevOps

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