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Star%ng	
  with	
  
Facebook?	
  
2
 
• 	
  	
  Joined	
  Facebook	
  2008	
  
• 	
  	
  London	
  office	
  first	
  outside	
  USA	
  
	
  
• 	
  	
  Part	
  of	
  the	
  original	
  team	
  of	
  4,	
  now	
  London	
  has	
  over	
  	
  50	
  
employees	
  and	
  there	
  are	
  offices	
  all	
  over	
  the	
  world	
  
	
  
• 	
  	
  Account	
  Strategist,	
  Business	
  Development	
  	
  
	
  
• 	
  	
  3	
  years	
  experience	
  at	
  Telegraph	
  Media	
  Group	
  (print	
  and	
  
online),	
  UK’s	
  best-­‐read	
  quality	
  newspaper	
  
	
  
• Facebook	
  Strategist	
  ,	
  Info.nl	
  Social	
  MarkeVng	
  
Catriona	
  Paton	
  
 
• 	
  Previously	
  in	
  broadcasVng	
  at	
  SBS	
  and	
  Radio	
  538	
  
	
  
• 	
  Joined	
  Pathé	
  in	
  2008	
  	
  
	
  
• 	
  Developing	
  the	
  new	
  media	
  strategy	
  for	
  Pathé	
  
	
  
• 	
  Last	
  movie	
  I’ve	
  seen:	
  ‘The	
  Town’	
  
	
  
• 	
  Next	
  movie	
  I’ll	
  see:	
  ‘The	
  Social	
  Network’	
  and	
  ‘Harry	
  Po]er	
  7.1’	
  
	
  
• 	
  Favorite	
  movie	
  trailer:	
  ‘The	
  Comedian’	
  (Jerry	
  Seinfeld)
Thomas	
  van	
  de	
  Weerd	
  	
  	
  
Facebook	
  
A guide for business
Where	
  do	
  Users	
  Spend	
  their	
  Time	
  Online?	
  
&
Currently,	
  three	
  quarters	
  of	
  Internet	
  users	
  worldwide	
  visit	
  a	
  social	
  network	
  or	
  
blog	
  when	
  they	
  go	
  online	
  —	
  that s	
  a	
  24%	
  increase	
  over	
  last	
  year.	
  http://mashable.com/2010/06/15/time-spent-online-nielse
•  Constant	
  Growth	
  	
  
•  CriVcal	
  Mass	
  
•  Unrivalled	
  TargeVng	
  
OpVons	
  
•  Strong	
  User	
  
Engagement	
  
•  Extensive	
  AdverVsing	
  
OpportuniVes	
  
•  The	
  Viral	
  Effect	
  
Why	
  Brands	
  should	
  use	
  Facebook	
  
OFFERS	
  
Social	
  
media	
  
Over	
  550m	
  AcVve	
  Users	
  Globally	
  
Source:	
  Facebook	
  internal	
  data,	
  Nov	
  2010	
  
2007 2008 2009 2010
Over	
  169	
  million	
  users	
  in	
  Europe	
  
Top	
  Facebook	
  countries	
  in	
  Europe	
  
Source:	
  Facebook	
  Internal	
  Data,	
  Nov	
  2010	
  
1.  United	
  Kingdom	
  	
  	
  	
  	
  28m	
  
2.  Turkey	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  23m	
  
3.  France	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  19.5m	
  
4.  Italy	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  17.2m	
  
5.  Germany	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  12.4m	
  
6.  Spain	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  11.6m	
  
7.  Sweden	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  3.8m	
  
8.  Poland	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  3.7m	
  
9.  Belgium	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  3.6m	
  
10. Netherlands	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  3.1m	
  
Source:	
  Facebook	
  internal	
  data,	
  November	
  2010	
  
Note:	
  AcVve	
  users	
  are	
  registered	
  users	
  who	
  have	
  logged	
  on	
  to	
  Facebook	
  at	
  least	
  once	
  in	
  the	
  last	
  30	
  days	
  
Over	
  3.13m	
  AcVve	
  users	
  in	
  Holland	
  
3.13+	
  
2008 2009 2010
Gender	
   Age	
  
Source:	
  Total	
  acVve	
  audience	
  Facebook	
  internal	
  data	
  July	
  2010	
  
Facebook	
  Demographics	
  Holland	
  
3.13m	
  monthly	
  ac%ve	
  users	
  
3.6	
  billion	
  monthly	
  page	
  views	
  
24%	
  penetra%on	
  of	
  the	
  online	
  popula%on	
  
44%	
  of	
  users	
  return	
  to	
  the	
  site	
  daily	
  
91	
  average	
  number	
  of	
  friends	
  
872k	
  users	
  access	
  on	
  their	
  mobile	
  
73%	
  of	
  users	
  come	
  back	
  every	
  week	
  
	
  
Huge	
  Growth	
  and	
  Engagement	
  
But	
  what	
  about	
  Facebook	
  for	
  
business?	
  
Dutch	
  Facebook	
  Brands	
  
Huge	
  Growth	
  and	
  Engagement	
  
The	
  Facebook	
  ecosystem	
  
Open	
  Graph	
  
News feed
Social	
  ads	
  
ApplicaVons	
  
Pages	
  
Facebook	
  pages	
  
News feed
Target	
  User	
  
The	
  Facebook	
  enVVes	
  
Facebook	
  
Open	
  Graph	
  
Your	
  Facebook	
  
Page	
  
YourWebsite.nl	
  
Apps
Facebook	
  Pages	
  
Brand presence where it matters
Facebook	
  Pages	
  
Much	
  more	
  than	
  just	
  a	
  wall…	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  Vme	
  to	
  get	
  creaVve!	
  
Amazon	
  Example	
  –	
  Fan	
  AcquisiVon	
  
Coca-­‐Cola	
  Example	
  –	
  Brand	
  PercepVon	
  
Baileys	
  Example	
  –	
  Product	
  Launch	
  
Clarins	
  Example	
  –	
  Product	
  PromoVon	
  
Old	
  Navy	
  example	
  –	
  Driving	
  Sales	
  
Top	
  Tips	
  for	
  a	
  great	
  Facebook	
  Page	
  
-  	
  Give	
  your	
  page	
  a	
  clear	
  purpose	
  
-  	
  Define	
  your	
  strategy	
  
-  Page	
  should	
  be	
  fun,	
  useful	
  and	
  shareable	
  
-  Use	
  applicaVons,	
  games	
  and	
  compeVVons	
  to	
  add	
  depth	
  	
  
-  Provide	
   fan	
  only content	
  
-  Include	
  plenty	
  of	
  links	
  to	
  your	
  website	
  
-  Use	
  Facebook	
  Ads	
  to	
  gain	
  fans	
  quickly	
  
-  Make	
  regular	
  and	
  relevant	
  status	
  updates	
  
-  Keep	
  content	
  on	
  your	
  page	
  fresh	
  
-  Ask	
  your	
  fans	
  what	
  they	
  want	
  to	
  see!	
  
The Value Of A Fan
By	
  clicking	
  ‘like’	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  a	
  user	
  makes	
  a	
  
connecVon	
  with	
  your	
  brand.	
  	
  
	
  
This	
  causes	
  a	
  social	
  acVon	
  
which	
  will	
  be	
  seen	
  by	
  5%	
  of	
  
their	
  friends	
  in	
  their	
  
newsfeed	
  
Engagement	
  ads	
  drive	
  
traffic	
  directly	
  to	
  your	
  
Facebook	
  Page	
  
Organic impressions drive traffic to your page
Users	
  can	
  be	
  
driven	
  to	
  the	
  
point	
  of	
  sale	
  
directly	
  from	
  
the	
  page	
  
A	
  brand	
  can	
  
broadcast	
  a	
  message	
  
to	
  all	
  of	
  their	
  fans	
  at	
  
any	
  Vme	
  for	
  free.	
  	
  
	
  
These	
  could	
  be	
  
special	
  offers,	
  
general	
  
conversaVons	
  etc	
  
and	
  can	
  drive	
  users	
  
directly	
  to	
  the	
  point	
  
of	
  sale.	
  
More	
  Fans	
  =	
  More	
  Sales	
  
Like	
  Ad	
  
A	
  user	
  is	
  4.5	
  Vmes	
  as	
  likely	
  
to	
  click	
  on	
  an	
  organic	
  story	
  
than	
  a	
  paid	
  for	
  impression	
  
A	
  user	
  is	
  25%	
  more	
  likely	
  
to	
  click	
  on	
  an	
  ad	
  with	
  
social	
  context	
  
Domino’s Pizza
Fans	
  interact	
  with	
  you	
  on	
  Facebook	
  
-  As	
  a	
  rough	
  guide	
  70,000	
  fans	
  can	
  generate	
  more	
  than	
  30,000	
  
free	
  visits	
  to	
  your	
  website	
  on	
  a	
  weekly	
  basis	
  through	
  fan	
  page	
  
updates	
  
What	
  was	
  the	
  opening	
  rate	
  of	
  your	
  last	
  e-­‐mail?	
  
	
  
Facebook	
  Ads	
  
Use the viral effect for your business goals
The	
  effecVveness	
  of	
  Facebook	
  Ads	
  
h]p://mashable.com/2010/10/18/facebook-­‐brands-­‐likes-­‐study/	
  
	
  
Homepage	
  Ads	
  
ASUs	
  (Ad	
  Space	
  Units)	
  
TargeVng	
  	
  
Reachblocks	
  The	
  Facebook	
  equivalent	
  of	
  a	
  Homepage	
  takeover?	
  	
  
Reach	
  every	
  Dutch	
  Facebook	
  user	
  over	
  24	
  hours	
  
Weekday	
  
•  3,830,000	
  
impressions	
  
•  1,000,000	
  
unique	
  users	
  
Weekend	
  
•  3,404,000	
  
impressions	
  
•  900,000	
  unique	
  
users	
  
Engagement	
  ads	
  
Like	
  Ad	
  
Event	
  Ad	
  
Comment	
  Ad	
  
GiVing	
  Ad	
  
Polling	
  Ad	
  
BRAND	
  
How	
  do	
  Engagement	
  Ads	
  work?	
  
A	
  user	
  is	
  25%	
  more	
  likely	
  to	
  click	
  on	
  an	
  ad	
  with	
  social	
  context	
  
Earned	
  Media	
  	
  Bought	
  Media	
  	
  
Owned	
  Media	
  	
  
Applica%ons	
  
Stimulate the viral effect and engage users
Users	
  love	
  apps	
  
56,685,058	
  
36,008,709	
  
16,272,319	
  
• 	
  Enriches	
  user	
  experience	
  
on	
  Facebook	
  
• 	
  Add	
  user	
  engagement	
  to	
  
your	
  page	
  
• 	
  Free	
  entertainment!	
  
ApplicaVons	
  can	
  be	
  fun	
  
ApplicaVons	
  can	
  be	
  funcVonal	
  
Apps	
  can	
  be	
  simple	
  and	
  effecVve	
  
Apps	
  provide	
  services	
  
Apps	
  make	
  it	
  easy	
  to	
  take	
  acVon	
  
Apps	
  can	
  even	
  replicate	
  your	
  online	
  store!	
  
Facebook	
  Places	
  
Making	
  the	
  web	
  more	
  social	
  
• 	
  Open	
  Graph	
  
• 	
  Facebook	
  Connect	
  
• 	
  Social	
  Plugins	
  
Open	
  Graph:	
  the	
  internet	
  is	
  more	
  social…	
  
Asos.com	
  has	
  gone	
  social	
  
Liking	
  feeds	
  back	
  to	
  Facebook	
  
IGN’s	
  traffic	
  is	
  up	
  20%	
  
	
  
Lovefilm	
  traffic	
  grows	
  
300%	
  
Facebook	
  delivers	
  20%	
  
of	
  all	
  comments	
  on	
  
cricket	
  content	
  
BoosVng	
  site	
  engagement	
  
Facebook	
  connect:	
  All	
  OpVons	
  
Facebook	
  connect:	
  All	
  OpVons	
  
Overview	
  of	
  Social	
  Plugins	
  
	
  
	
  
	
  
	
  
Like	
  anything,	
  anywhere	
  
Updates	
  
That	
  page	
  can	
  also	
  keep	
  
you	
  updated	
  through	
  your	
  
News	
  Feed.	
  
Your	
  friends	
  
Find	
  out	
  what	
  your	
  friends	
  have	
  liked,	
  shared	
  and	
  commented	
  
on	
  through	
  the	
  AcVvity	
  Feed	
  and	
  RecommendaVons	
  social	
  
plugins.	
  These	
  new	
  plugins	
  offer	
  you	
  the	
  same	
  control	
  over	
  
what	
  you	
  can	
  see	
  and	
  share	
  as	
  you	
  already	
  have	
  on	
  Facebook	
  
Social	
  Plugins	
  
Facebook	
  funcVonality	
  to	
  enhance	
  your	
  website	
  
Like	
  Bu]on	
  
RecommendaVons	
  
Login	
  Bu]on	
  
Comments	
  
AcVvity	
  Feed	
  
Like	
  Box	
  
Facepile	
  
Live	
  Stream	
  
Levis	
  has	
  gone	
  Social	
  
Like	
  Box	
  to	
  connect	
  with	
  your	
  customers	
  	
  
What	
  are	
  your	
  friends	
  doing?	
  
Facepile	
  –	
  your	
  friends	
  like	
  this	
  too!	
  
Say	
  what’s	
  on	
  your	
  mind!	
  
Live	
  Stream	
  in	
  acVon	
  
Contact	
  Info.nl	
  Social	
  MarkeVng	
  
Daan	
  Bolder	
  
	
  daan@info.nl	
  
	
  t.	
  +31	
  20	
  530	
  9100	
  
	
  m.	
  +31	
  642717554	
  
	
  
Liska	
  KoeKoek	
  
	
  liska@info.nl	
  
	
  t.	
  +31	
  20	
  530	
  9100	
  
	
  m.	
  +31	
  642717556	
  

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Facebook Lab 11/11/2010

  • 1.
  • 3.   •     Joined  Facebook  2008   •     London  office  first  outside  USA     •     Part  of  the  original  team  of  4,  now  London  has  over    50   employees  and  there  are  offices  all  over  the  world     •     Account  Strategist,  Business  Development       •     3  years  experience  at  Telegraph  Media  Group  (print  and   online),  UK’s  best-­‐read  quality  newspaper     • Facebook  Strategist  ,  Info.nl  Social  MarkeVng   Catriona  Paton  
  • 4.   •   Previously  in  broadcasVng  at  SBS  and  Radio  538     •   Joined  Pathé  in  2008       •   Developing  the  new  media  strategy  for  Pathé     •   Last  movie  I’ve  seen:  ‘The  Town’     •   Next  movie  I’ll  see:  ‘The  Social  Network’  and  ‘Harry  Po]er  7.1’     •   Favorite  movie  trailer:  ‘The  Comedian’  (Jerry  Seinfeld) Thomas  van  de  Weerd      
  • 5. Facebook   A guide for business
  • 6. Where  do  Users  Spend  their  Time  Online?   & Currently,  three  quarters  of  Internet  users  worldwide  visit  a  social  network  or   blog  when  they  go  online  —  that s  a  24%  increase  over  last  year.  http://mashable.com/2010/06/15/time-spent-online-nielse
  • 7. •  Constant  Growth     •  CriVcal  Mass   •  Unrivalled  TargeVng   OpVons   •  Strong  User   Engagement   •  Extensive  AdverVsing   OpportuniVes   •  The  Viral  Effect   Why  Brands  should  use  Facebook   OFFERS   Social   media  
  • 8. Over  550m  AcVve  Users  Globally   Source:  Facebook  internal  data,  Nov  2010   2007 2008 2009 2010 Over  169  million  users  in  Europe  
  • 9. Top  Facebook  countries  in  Europe   Source:  Facebook  Internal  Data,  Nov  2010   1.  United  Kingdom          28m   2.  Turkey                                            23m   3.  France                                          19.5m   4.  Italy                                                    17.2m   5.  Germany                                  12.4m   6.  Spain                                                11.6m   7.  Sweden                                        3.8m   8.  Poland                                            3.7m   9.  Belgium                                      3.6m   10. Netherlands                      3.1m  
  • 10. Source:  Facebook  internal  data,  November  2010   Note:  AcVve  users  are  registered  users  who  have  logged  on  to  Facebook  at  least  once  in  the  last  30  days   Over  3.13m  AcVve  users  in  Holland   3.13+   2008 2009 2010
  • 11. Gender   Age   Source:  Total  acVve  audience  Facebook  internal  data  July  2010   Facebook  Demographics  Holland  
  • 12. 3.13m  monthly  ac%ve  users   3.6  billion  monthly  page  views   24%  penetra%on  of  the  online  popula%on   44%  of  users  return  to  the  site  daily   91  average  number  of  friends   872k  users  access  on  their  mobile   73%  of  users  come  back  every  week     Huge  Growth  and  Engagement  
  • 13. But  what  about  Facebook  for   business?  
  • 14. Dutch  Facebook  Brands   Huge  Growth  and  Engagement  
  • 16. Open  Graph   News feed Social  ads   ApplicaVons   Pages   Facebook  pages   News feed Target  User  
  • 17. The  Facebook  enVVes   Facebook   Open  Graph   Your  Facebook   Page   YourWebsite.nl   Apps
  • 18. Facebook  Pages   Brand presence where it matters
  • 19. Facebook  Pages   Much  more  than  just  a  wall…                                                                            Vme  to  get  creaVve!  
  • 20. Amazon  Example  –  Fan  AcquisiVon  
  • 21. Coca-­‐Cola  Example  –  Brand  PercepVon  
  • 22. Baileys  Example  –  Product  Launch  
  • 23. Clarins  Example  –  Product  PromoVon  
  • 24. Old  Navy  example  –  Driving  Sales  
  • 25. Top  Tips  for  a  great  Facebook  Page   -   Give  your  page  a  clear  purpose   -   Define  your  strategy   -  Page  should  be  fun,  useful  and  shareable   -  Use  applicaVons,  games  and  compeVVons  to  add  depth     -  Provide   fan  only content   -  Include  plenty  of  links  to  your  website   -  Use  Facebook  Ads  to  gain  fans  quickly   -  Make  regular  and  relevant  status  updates   -  Keep  content  on  your  page  fresh   -  Ask  your  fans  what  they  want  to  see!  
  • 26. The Value Of A Fan By  clicking  ‘like’                                                                                                          a  user  makes  a   connecVon  with  your  brand.       This  causes  a  social  acVon   which  will  be  seen  by  5%  of   their  friends  in  their   newsfeed   Engagement  ads  drive   traffic  directly  to  your   Facebook  Page   Organic impressions drive traffic to your page Users  can  be   driven  to  the   point  of  sale   directly  from   the  page   A  brand  can   broadcast  a  message   to  all  of  their  fans  at   any  Vme  for  free.       These  could  be   special  offers,   general   conversaVons  etc   and  can  drive  users   directly  to  the  point   of  sale.   More  Fans  =  More  Sales   Like  Ad   A  user  is  4.5  Vmes  as  likely   to  click  on  an  organic  story   than  a  paid  for  impression   A  user  is  25%  more  likely   to  click  on  an  ad  with   social  context   Domino’s Pizza
  • 27. Fans  interact  with  you  on  Facebook   -  As  a  rough  guide  70,000  fans  can  generate  more  than  30,000   free  visits  to  your  website  on  a  weekly  basis  through  fan  page   updates   What  was  the  opening  rate  of  your  last  e-­‐mail?    
  • 28. Facebook  Ads   Use the viral effect for your business goals
  • 29. The  effecVveness  of  Facebook  Ads   h]p://mashable.com/2010/10/18/facebook-­‐brands-­‐likes-­‐study/    
  • 31. ASUs  (Ad  Space  Units)  
  • 33. Reachblocks  The  Facebook  equivalent  of  a  Homepage  takeover?     Reach  every  Dutch  Facebook  user  over  24  hours   Weekday   •  3,830,000   impressions   •  1,000,000   unique  users   Weekend   •  3,404,000   impressions   •  900,000  unique   users  
  • 34. Engagement  ads   Like  Ad   Event  Ad   Comment  Ad   GiVing  Ad   Polling  Ad  
  • 35. BRAND   How  do  Engagement  Ads  work?   A  user  is  25%  more  likely  to  click  on  an  ad  with  social  context   Earned  Media    Bought  Media     Owned  Media    
  • 36. Applica%ons   Stimulate the viral effect and engage users
  • 37. Users  love  apps   56,685,058   36,008,709   16,272,319   •   Enriches  user  experience   on  Facebook   •   Add  user  engagement  to   your  page   •   Free  entertainment!  
  • 39. ApplicaVons  can  be  funcVonal  
  • 40. Apps  can  be  simple  and  effecVve  
  • 42. Apps  make  it  easy  to  take  acVon  
  • 43. Apps  can  even  replicate  your  online  store!  
  • 45. Making  the  web  more  social   •   Open  Graph   •   Facebook  Connect   •   Social  Plugins  
  • 46. Open  Graph:  the  internet  is  more  social…  
  • 47. Asos.com  has  gone  social  
  • 48. Liking  feeds  back  to  Facebook  
  • 49. IGN’s  traffic  is  up  20%     Lovefilm  traffic  grows   300%   Facebook  delivers  20%   of  all  comments  on   cricket  content   BoosVng  site  engagement  
  • 52. Overview  of  Social  Plugins           Like  anything,  anywhere   Updates   That  page  can  also  keep   you  updated  through  your   News  Feed.   Your  friends   Find  out  what  your  friends  have  liked,  shared  and  commented   on  through  the  AcVvity  Feed  and  RecommendaVons  social   plugins.  These  new  plugins  offer  you  the  same  control  over   what  you  can  see  and  share  as  you  already  have  on  Facebook  
  • 53. Social  Plugins   Facebook  funcVonality  to  enhance  your  website   Like  Bu]on   RecommendaVons   Login  Bu]on   Comments   AcVvity  Feed   Like  Box   Facepile   Live  Stream  
  • 54. Levis  has  gone  Social  
  • 55. Like  Box  to  connect  with  your  customers    
  • 56. What  are  your  friends  doing?  
  • 57. Facepile  –  your  friends  like  this  too!  
  • 58. Say  what’s  on  your  mind!  
  • 59. Live  Stream  in  acVon  
  • 60. Contact  Info.nl  Social  MarkeVng   Daan  Bolder    daan@info.nl    t.  +31  20  530  9100    m.  +31  642717554     Liska  KoeKoek    liska@info.nl    t.  +31  20  530  9100    m.  +31  642717556